The Rug Company ロゎ
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The Rug Company レビュヌ 

30
•
TrustScore 5段階評䟡の2.5

2.6

ラグ専門店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Update: I received an email from Trustpilot today saying "The Rug Company believe your review actually belongs to another business.". I had to login to confirm that my review was indeed inte... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Our rug came shortly after our order - faster than we anticipated. It was delivered safely in a very securely wrapped package. We are very pleased with the rug quality, design and colour - they all m... もっず芋る

5぀星のうち1の評䟡

So I had ordered a Blue Mohair rug from them back in January. I let the CS agent know that I was on a tight deadline and she was very understanding and assured me I'd get the rug in time. I got a ru... もっず芋る

5぀星のうち5の評䟡

Excellent customer service and Jake always shared updates on my order. The rug that I ordered even arrived sooner than expected. The delivery team also arrived on time and they were very helpful. Happ... もっず芋る

䌁業情報

  1. ラグ専門店
  2. ・
  3. むンテリア デザむン店
  4. カヌペット補造業者
  5. 家具の付属品
  6. 床材店
  7. 日甚品店

圓該䌁業による蚘述

Discover & fall in love with our luxury rugs, beautifully hand-made with the finest materials by our famous designers. International shipping and return on all orders online, visit our online boutique today!

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2.6

期埅以䞋

TrustScore 5段階評䟡の2.5

30件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.6

すべおのレビュヌ

(30)

過去12か月のレビュヌ数: 2件

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5぀星のうち5の評䟡

Great service

Just received a beautiful cushion from The Rug Company. Great service and great quality! All packaged in a lovely bag that will now become a reusable shopping bag! Brilliant all round!

2023幎8月9日
自発的なレビュヌ
5぀星のうち5の評䟡

A flawless service

A flawless service. We love our mohair rug for my daughters room. Arrived much sooner than expected. Delivered right on the time slot requested and put into position and all packagings taken away.

2023幎7月28日
自発的なレビュヌ
5぀星のうち5の評䟡

Highly satisfied

We have used The Rug Company to make small bespoke rugs for us at three different times in recent years. The last rug was delivered in February 2023. On each occasion, Sam, a long-term employee and designer of the company, was willing to visit our home and discuss the design and colours (he brought samples of wools) with us while viewing where the rug would be situated. At all stages, we were able to view and comment upon the design so that it could be modified according to our preferences. We also received large samples of the rugs from the workshops in Nepal so that we could "live" with and feel comfortable with the chosen colours and design before confirming the finished product. We have never had any problems with contacting the company by phone or by email or when visiting their showrooms in Notting Hill. If we wanted a fourth bespoke rug for our home, I would not hesitate to contact them again.

2023幎2月14日
自発的なレビュヌ
5぀星のうち1の評䟡

No prices on their website and no-one replies

Update:
I received an email from Trustpilot today saying "The Rug Company believe your review actually belongs to another business.". I had to login to confirm that my review was indeed intended for The Rug Company.

I wonder how many legitimate reviews they have removed from Trustpilot using this tactic.

It's frustrating that instead of replying to my ticket, they try to remove my review.

Original review:
No prices on their website and no-one replied to my request for a quote.

I emailed on October 26th with a list of a few different carpets and sizes and I've only received a confirmation email with a ticket number. No-one has responded.

2020幎12月16日
自発的なレビュヌ
The Rug Company ロゎ

The Rug Company からの回答

Hi Kevin,

Thank you for your Trustpilot review of The Rug Company.

We appreciate your feedback and sincerely apologise for the lack of response to the initial review you left us.

We were surprised by the content of your review, as we do have an EU website available, which also existed in 2020, where you can view pricing on our entire product catalogue when shopping from the Netherlands. You can find a link here for your perusal - https://www.therugcompany.com/eu/

Our design consultants endeavour to respond to emails within 24 hours of receipt and these requests are monitored closely by our client services team. Please accept our regrets that you did not receive a quote on the rugs you had an interest in.

If there is ever anything we can assist with in the future, please don’t hesitate to contact our client services team at customerserviceeu@therugcompany.com.

Kind Regards,

The Rug Company

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