FranklyFlooring&Furniture レビュヌ 

182
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TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam

5぀星のうち5の評䟡

Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.

䌁業が回答したした

5぀星のうち1の評䟡

This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny respo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... もっず芋る

䌁業が回答したした

䌁業情報

  1. 床材店
  2. カヌペット店
  3. むンテリア デザむン店
  4. 家具卞売業者
  5. ホヌム センタヌ
  6. 板匵り床・ラミネヌト フロアヌ提䟛業者

圓該䌁業による蚘述

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

182件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 92に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(182)

過去12か月のレビュヌ数: 107ä»¶

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5぀星のうち5の評䟡

Great products and prices

Great products and prices, delivery was efficient. Would recommend.

2026幎6月11日
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thanks for your review! We're really pleased you were happy with our products, prices and delivery. We appreciate the recommendation and hope to help you again in the future.

5぀星のうち1の評䟡

Stop selling things you don’t have it’s


Stop selling things you don’t have it’s annoying and just stupid
35 years I spent running my own shops
No wonder they keep telling us x amount of businesses close every year
Seen the reply
It would be good and true if you had actually delivered the item but you never did
I can understand why you need to lie it’s awful when potential customers no what you are really like
I gave over 4 weeks to deliver 1 item a item you said would be here in 3/4 days I never bugged you until 2 weeks had passed then I contacted you via email which you ignored for 3 days then Millie pops up after I threatened to go to the card company, oh I’ll chase it up ,
We are having problems with restocking ie you didn’t have any stock when I paid you
But I’m the bad customer
I will let other people be the judge of that
Certainly not you
Extended due to the lies in your reply
Avoid messers at there best

2026幎6月6日
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

We're sorry to see your review, as it doesn't reflect what happened in this case.

After investigating your concerns, we confirmed that the product you received matched the exact item ordered on your original purchase. Millie took the time to review everything with you, providing the order details and evidence to show that the correct product had been dispatched.

Once this was clarified, you were able to place a new order for the product you had originally intended to purchase, and we were pleased to help you with that.

We always aim to resolve any issues fairly and as quickly as possible, and we're glad we could identify the cause of the problem. We appreciate your custom and wish you all the best with your project.

5぀星のうち5の評䟡

Great prices

Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.

2026幎5月26日
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thanks for the great review. We're really pleased the communication helped and that you were able to get your job finished sooner than expected. We appreciate you coming back to order flooring for another two rooms, and we look forward to getting those to you as well.

5぀星のうち5の評䟡

Great customer service

Great customer service. Product easily purchased online with a telephone query answered directly. Great competitive price. Speedy delivery. Good communication👍

2026幎5月8日
自発的なレビュヌ
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thanks for your kind review. We're pleased everything went smoothly, from answering your questions to getting your order delivered quickly. It's great to hear you were happy with the service and the price. Thanks again for choosing Frankly Flooring.

5぀星のうち5の評䟡

What wonderful customer service this


What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we were struggling to source our floor tiles keeping me in the loop as far as the suppliers were concerned. Thank you

2026幎2月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Incorrect Flooring Colour Delivered – Order Issue

Wrong flooring order we recently received. Although the order confirmation clearly shows the correct colour, the delivery we received was incorrect.
staff have been very helpful in arranging a re‑order and organizing collection of the incorrect items, and we appreciate their assistance. However, we are still unsure how the wrong colour was sent out in the first place, given that all confirmation details were accurate on our end.

2026幎5月13日
5぀星のうち5の評䟡

Excellent job

2026幎5月20日
自発的なレビュヌ
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thank you for your review. We’re really pleased everything met your expectations and appreciate you taking the time to share your feedback with us.

5぀星のうち5の評䟡

Great job

Fantastic job done - thanks Tyler

2026幎5月23日
自発的なレビュヌ
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thank you for the great feedback. We’re delighted you were happy with the service and really appreciate you taking the time to leave a review. Enjoy your new flooring!

5぀星のうち5の評䟡

Great service fast delivery thank you.

Great service fast delivery thank you.

2026幎4月30日
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thank you for your kind feedback. We’re really pleased you were happy with the service and speedy delivery. It’s greatly appreciated and we hope to help you again in the future.

5぀星のうち5の評䟡

Quick delivery and great support.

2026幎4月24日
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thank you for your review. We’re delighted your order arrived quickly and that our team could provide the support you needed along the way. We really appreciate your feedback and your custom.

5぀星のうち1の評䟡

Please be kind to yourself - buy elsewhere

This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny responsibility for the mistake.
Things do happen with products from many companies, but it's the way the customer is treated plus the willingness to fairly settle things that distinguish a company against its competitors.
This is not a good firm to buy from.
There are so many others - choose one.

As an addendum, do note that the response from the company is froth and bubble. No resolution offered from them taking responsibility for what is sold, merely a generic reply to appear as though my complaint mattered. It would surely have been far better ro have kept silent.

2026幎4月6日
自発的なレビュヌ
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

Thank you for your feedback. We’re sorry to hear you remain dissatisfied with the outcome of this matter.

At no stage was it our intention to question your integrity, and we regret if our communication came across that way. We always aim to investigate concerns thoroughly and fairly while also following the manufacturer’s guidance and our published terms and conditions.

We appreciate that this experience did not meet your expectations and thank you for taking the time to share your comments.

5぀星のうち5の評䟡

As a flooring supplier & installer


As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time. So from me it’s a 10/10

2026幎4月27日
自発的なレビュヌ
FranklyFlooring&Furniture ロゎ

FranklyFlooring&Furniture からの回答

That’s brilliant feedback — especially coming from someone within the flooring trade. We’re really pleased we’ve been able to help you out with Karndean on multiple occasions, while also delivering quickly and competitively. Your 10/10 rating genuinely means a lot to the whole team. Thanks again for your continued support.

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