I organised a stag do to Hamburg for 23 people which naturally meant a lot of planning and executing. The Stag Company's service was exceptional and fast to respond. There was a slight problem with on... ãã£ãšèŠã
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Sean our allocated planner was great from start to finish. It was such a smooth sailing experience will defo recommend this is the way to do it! Took a lot of pressure off me, being the stag, by such... ãã£ãšèŠã
Booked with The Stag Company (TSC) due to the many positive comments on line. As the Best Man, I knew I had to get this weekend spot on, so I put my trust in TSC. TSC recommended Albufeira, Port... ãã£ãšèŠã
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Fish n chips were of poor quality . Only a slither of fish was heavily covered in over cooked batter to give an impression it was a large portion of hardly any fish at all !
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The Stag Company organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved oneâs pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. Weâre proud to say that we have over fifteen years of experience of creating incredible stag weekends!
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- feedback@thestagcompany.com
- thestagcompany.com
4.5
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Disappointing experience with the Pub Golf Bar Crawl
We had a Pub Golf activity booked in Newcastle via The Stag Company over this weekend. We were assured over the phone when making the decision to book through The Stag Company that the bars on the list would have prior knowledge of a stag group turning up, and although we could not be guaranteed that we would get in to them if they were too busy, we would not be turned away based on being a Stag group.
Of the 10 locations on the list we were turned away from 3 and one was shut down completely and had been for some time.
I understand that this package was organised through another company - Purple Tiger Management - and sold on through The Stag Company, however some basic due diligence to check that the bars on the list still exist or actually allow stag groups in is a bare minimum.
For the amount of money spent on this package for 12 people, we expected a much more polished experience - and if it had been, we'd have been happy with the high cost. The reason I outsourced this bar crawl was because I do not know Newcastle at all, but I feel the level of effort put into our package I could have achieved with an hour or so on google maps & downloading a score card from the internet.
I don't usually write reviews - sometimes things are better than expected, sometimes worse, that's life. This was so below standard for the cost of the activity that I couldn't not.
2023幎7æ22æ¥
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The Stag Company ããã®åç
Dear Alex,
We apologise for any inconvenience you experienced during your Pub Golf activity.
We understand the frustration caused here and this is certainly not the experience we aim to provide our customers, and we deeply regret that your expectations were not met.
As you have mentioned, the package you booked was organised through another company, and sold on through us. However, we acknowledge our responsibility in ensuring that the bars listed are aware of stag groups and are operational.
We will contact you via your Party Hub to find out some more information as to what happened on the night and specifically which bars you were denied entry to. We will then contact our partner to look into the issues that arose.
Once again, we apologise for any disappointment and inconvenience caused.
Best Wishes,
The Stag Company
Highly recommend
Highly recommend. I used the Stag Company to organise a weekend in Newcastle. Beth was really helpful and patiently responded to all my questions. The payment function worked well - the only difficult bit is getting people to pay, which is why itâs great to go through a company like this - no risk of you getting left out of pocket.
The hotel accommodation was excellent, much better quality than we expected and the breakfast was really good - had lots of compliments on it. Activities wise we did a âbabe bar crawlâ on the Friday night and go-karting on the Saturday. Highly recommend the babe bar crawl if youâre not familiar with the city, the girls were brilliant and it was a hilarious night.
Everyone loved the go-karting, itâs probably the best track weâve done and recently upgraded to electric karts which are really fast.
All round a top weekend which everyone enjoyed.
2023幎7æ7æ¥
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The Stag Company ããã®åç
Thank you so much for the amazing review, George! Sometimes, you just can't beat a good hearty hotel breakfast! We're so glad you enjoyed the weekend!
Best Wishes,
The Stag Company
They took the work out of it
They took the work out of it, it was great! Due to changes on my side there were a loa dog last minute things, including an emergency on the day of the stag itself. But they were easy to contact & super helpful. Would recommend to anyone else (I came from a recommendation by a friend who used them as well, he was right!)
2023幎7æ15æ¥
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The Stag Company ããã®åç
Thanks so much, William! Its been a pleasure dealing with you and happy to hear the weekend was a success!
Best Wishes,
The Stag Company
Great service from start to finish
Great service from start to finish, highly recommend the bar crawl beauties and life drawing with hotel stay. Great customer service and amazing value
2023幎7æ15æ¥
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The Stag Company ããã®åç
Thanks Josh! Just what we are aiming for!
Best Wishes,
The Stag Company
Smashing experience with these guys
Smashing experience with these guys! Always very accommodating, replying to messages quickly and available on the phones too. Had a cracking weekend in Newcastle with the lads all went perfectly. Thanks guys, will remember this weekend for a while!!
2023幎7æ8æ¥
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Start to finish not a pleasantâŠ
Start to finish not a pleasant experience. Difficulty organising the event and getting a location confirmed, several back and forth conversations that didnt need to happen.
The day of the event we arrived promptly to find nobody there and could not get through to the 'emeryency' weekend contact number, after half an hour waiting we get a call back stating it had been moved location which we were not aware of, went to the next location and there was apparently no booking made to which we received another call saying it was back at the first location after spending even more on taxis and still having to walk. Can't say it didn't put a dent in the atmosphere of the stag do. Never again.
2023幎7æ1æ¥
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The Stag Company ããã®åç
Dear Jordan,
Thank you for sharing your feedback with us.
Upon reviewing our records, we couldn't locate a booking under your name. However, we understand that you might be associated with the group named 'Matt Hancock.'
We have already provided a comprehensive explanation to your Group Leader, Matt, regarding the situation. In brief, the information about the new venue was communicated to your group leader five weeks before the weekend in question. Nevertheless, we acknowledge that there were additional issues with the activity provider, and we sincerely apologise for any inconvenience caused.
As a resolution, we have processed a full refund to your Group Leader, Matt.
Once again, we apologise for any inconvenience and hope that this matter has been resolved to your satisfaction.
Thank you for your understanding.
Best Wishes,
The Stag Company
Absolute waste of time
Absolute waste of time. Appalling communication, wasted money on taxiâs getting to a closed location. For a stag do! Was really looking forward to drawing a real life dwarf.
If your looking for a reliable event then Iâd avoid these guys like the plague.
Update: I appreciate your response however i can assure you Dr Hancock was not contacted 5 weeks prior.
Dr Hancock is one of the most thoroughly organised individuals i have ever had the fortune of knowing. Your excuse doesnât explain why they were not at the correct venue.
2023幎7æ1æ¥
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The Stag Company ããã®åç
Dear Sean,
Thank you for sharing your feedback with us.
Upon reviewing our records, we couldn't locate a booking under your name. However, we understand that you might be associated with the group named 'Matt Hancock.' However, just to clarify, the activity booked was a 'Stag Stitch Up Life Drawing' with the intention of drawing the stag.
We have already provided a comprehensive explanation to your Group Leader, Matt, regarding the situation. In brief, the information about the new venue was communicated to your group leader five weeks before the weekend in question. Nevertheless, we acknowledge that there were additional issues with the activity provider, and we sincerely apologise for any inconvenience caused.
As a resolution, we have processed a full refund to your Group Leader, Matt.
Once again, we apologise for any inconvenience and hope that this matter has been resolved to your satisfaction.
Thank you for your understanding.
Best Wishes,
The Stag Company
Great stag Weekend
Just so easy booking with stag company and hassle free
2023幎7æ8æ¥
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The Stag Company ããã®åç
Thank you, Brendon! Hope you all had a great time in Bournemouth!
Best Wishes,
The Stag Company
Efficient, friendly, fun and trustworthy
The Stag company had great correspondence and even though I left the organising of my event to the last minute they did everything possible to accomodate our event. The staff on the ground in Budapest facilitating the weekend were above and beyond our expectations and were there when we needed them. Super friendly, efficient and I would highly recommend!
2023幎7æ8æ¥
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The Stag Company ããã®åç
Hi Hamish, Thank you for the feedback, it's been an absolute pleasure dealing with you and I am so glad the group had a great weekend in Budapest.
We'll be sure to pass your comments on to the Ground Agents too.
Best Wishes,
The Stag Company
Easy to book
Easy to book, very helpful staff with the endless changes to my booking nothing was to much for them
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2023幎7æ7æ¥
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The Stag Company ããã®åç
Thank you for your feedback Joe! Hope you all had a great time in Bournemouth!
Best Wishes,
The Stag Company
Waste of time
Booked a life drawing and bar at 10am on the Saturday in Dublin, got taxis and arrived to a shut pub with no life, struggled to get an answer, had us traipse a few miles to another venue, then told it would be back at the original venue at midday.
None of this was communicated. Sacked it off in the end and went axe throwing.
2023幎7æ1æ¥
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The Stag Company ããã®åç
Dear CW,
Thank you for sharing your feedback with us.
Upon reviewing our records, we couldn't locate a booking under your name. However, we understand that you might be associated with the group named 'Matt Hancock.'
We have already provided a comprehensive explanation to your Group Leader, Matt, regarding the situation. In brief, the information about the new venue was communicated to your group leader five weeks before the weekend in question. Nevertheless, we acknowledge that there were additional issues with the activity provider, and we sincerely apologise for any inconvenience caused.
As a resolution, we have processed a full refund to your Group Leader, Matt.
Once again, we apologise for any inconvenience and hope that this matter has been resolved to your satisfaction.
Thank you for your understanding.
Best Wishes,
The Stag Company
Dreadful.
Overall, I could not have been less impressed and would urge any potential customers to look elsewhere.
For context, I booked an event for my best friendâs stag do through the stag company, which involved renting a venue. Whilst booking over email, I made it very clear how important location was, given where we were staying and the need to pre-book transport. On the day, we arrived to the venue we had booked only to find it closed. When I eventually got through to someone, they said that the location had been moved and that I had been informed on their online portal. Knowing how important location was and that I had been organising this over email, it would have been courteous to email me to check that this was okay.
We were told that the event organiser was at this new venue and that we should make our way there. We then walked to this new venue, as it was going to be fasted than waiting for several taxis. However, this took a long time and left both the stag and stag party frustrated. When we got there, the venue said that nobody had arrived. I called the stag company again and, not only were they unhelpful and unaware of what was going on, I found them to be rather rude, insisting that I give them more time to sort it out. The reality is that this was not my fault and that I had a large group of people waiting.
Eventually, I spoke to the event organiser, rather than the stag company, who was incredibly confused and blamed the stag company. They offered us a later time, but this clashed with something else we had already booked, so I called the stag company to inform them that we wanted a refund. They continued to blame the event organiser, took no responsibility and were trying everything other than to give me a refund. Ultimately, this debacle ended up costing me money as I then had to book something else at short notice.
What annoyed me even more than this was how long it took to get my refund. I chased it numerous times and was informed that they were investigating what happened. There was absolutely no reason why I should have waited to get my money back because they were trying to figure out who was at fault, when I was the only innocent party in this.
To conclude, what a mess. If you want your stag do to go smoothly, donât bother.
UpdateâŠ
- Having booked over email and stressed the importance of location, I standby the fact that it would have been courteous to email. Being honest, the party hub is a very poor system.
- We went to the wrong venue for the reasons outlined above. However, that does not change the fact that, when we did get to the correct venue, the event organised had not arrived anyway. That is the biggest issue and not a be that can be excused.
- Regarding the refund, policy matters very little to me. I didnât ask you to log a complaint or look into it. I asked you to return my money as you had not provided the service I had paid for. As that was clear, I didnât expect to wait over a week to receive it, nor to have to chase it.
- Finally, I am slightly concerned at the number of reviews arriving each day, with only 1 review. I do hope you arenât reviewing yourselves.
- Overall, I stand by my comments. Donât use them.
2023幎7æ1æ¥
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The Stag Company ããã®åç
Dear Matt,
Thank you for sharing your feedback with us regarding your Stag Stitch up Life Drawing event. We do apologise for any inconvenience and frustration you experienced during this process.
Unfortunately, the original venue had to cancel, which was beyond our control and so we advised you of a change of venue, via a message in your Party Hub on the 10th and 22nd of May. The option to cancel and obtain a refund was also provided as we understood the importance of the location for you. These messages were read the same day. The venue details were also correctly provided on the final itinerary that was uploaded to your Party Hub on the 24th of May along with an email to confirm this was available. I am sorry that an email was not sent in relation to the venue change, however we do kindly request that all correspondence is conducted via the Party Hub as this helps us maintain efficient communication and a clear audit trail.
Unfortunately, on the 1st of July, your group did proceed to the incorrect venue, despite the messages sent, so upon receiving your call, our on-call team directed you to the correct venue as per the final itinerary. We also contacted the provider to make them aware of the issue and that the group were on their way, albeit a little late.
It is regrettable that despite our efforts to correct the situation promptly, your group still experienced a delay and inconvenience due to a miscommunication with the provider. We have addressed this with the activity provider to prevent such issues in the future and can only apologise for this impact on your group.
We understand that waiting for a resolution can be frustrating, however, we did need to try and establish what happened with the activity provider, so we could provide a full explanation to you, along with a refund. As an accredited ABTA member, we adhere to their code of conduct, which specifies the need to resolve complaints within 28 days. We are glad to see that your refund was processed on the 10th of July, therefore within 10 days of the weekend.
Please be assured we would never engage in the practice of writing reviews ourselves, as we believe in the authenticity and credibility of genuine customer feedback.
Our intention in requesting reviews from our customers is solely to gather honest and unbiased opinions about their experiences. We value all feedback, whether positive or constructive, as it helps us continuously improve our services and better serve our customers.
Once again, we apologise on behalf of our provider for the inconveniences you faced and any negative impression you may have of our company. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best Wishes,
The Stag Company
Had a awesome weekend away in BlackpoolâŠ
Had a awesome weekend away in Blackpool with the lads. The stag campany was really good to use and really easy and helpful. Would recommend to use them. Like it how easy it was the everyone was in charge of there own booking payment so know need to chase money. And the footgolf we did was really good and would definitely recommend. The place we stay was a good place for a stag do just what you need a bed a bar and some good food in the morning. Not far to walk from hotel to the pubs and clubs.
2023幎5æ19æ¥
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The Stag Company ããã®åç
Hi Nicholas,
Thank you so much for your comments! We're so glad to hear the group had an awesome weekend and found the booking process useful!
Best Wishes,
The Stag Company
Booking
Jamie was fantastic helping us to get out booking sorted, took all the trouble our of arranging the weekend
2023幎7æ7æ¥
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The Stag Company ããã®åç
This is so great to hear, Mark. Thank you for taking the time to leave a review of our service.
Best wishes,
The Stag Company Team
Jamie at The Stag Company helped me outâŠ
Jamie at The Stag Company helped me out by making organising a stag an absolute dream!
Tons of options on offer for different activities etc and the payment plans made it so easy for the 19 attendees to go on and pay their contributions without the hassle of me going round and collecting from everyone!
2023幎6æ28æ¥
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The Stag Company ããã®åç
Thank you for your feedback, Adam! We really appreciate your comments!
Best Wishes,
The Stag Company
Terrible unhelpful event planners
Very peculiar customer service experience with this company (courtesy Beth), sufficiently unprofessional and helpful to put me off. Having seen some of these reviews, Iâm now glad. I would not recommend if you are looking for a helpful planner to reassure you and provide you with a good understanding of what is being proposed!
2023幎6æ27æ¥
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The Stag Company ããã®åç
Hi Max,
Thank you for sharing your feedback about your experience with our Events & Partnerships Team. We are extremely surprised and disappointed to read your comments and can only apologise that you were left feeling like this.
Having looked through the correspondence with Beth, I can see that you requested PDF copies of the quotes, unfortunately this is not something we have in place, so Beth was unable to provide this. As Beth explained, all the information regarding the accommodation and activities could be found in the online Quote Hub, where full details regarding each element are available in advance of any booking. Beth did also offer to call you to talk through the proposed itinerary as she felt that this would have been beneficial for you considering your requests.
We pride ourselves on our excellent customer service and the thousands of 5* reviews we have received over the years, nevertheless, we are sorry that this was not your experience on this occasion.
In closing, we appreciate your feedback and hopefully we can consider an option in the future to assist with sharing the information in a different format to the rest of the group.
Best of luck in planning the Stag Weekend, Max.
Best Wishes,
The Stag Company,
AVOID! Zero aftercare so best make sure it goes well
There is far better stag companies to go look elsewhere if i were you!
Every activity had something go wrong. Sold us a boat trip, turned out to be Daves little sailing boat, way too small, boardering on dangerous, strippers left the stag bleeding then the company just said 'nothing we can do'. Aftercare is shockingly bad so you best hope it all goes to plan!
2023幎5æ25æ¥
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The Stag Company ããã®åç
Hi Jack,
I am sorry to read of your disappointment following your recent trip to Riga.
We take your concerns very seriously, and we want to assure you that we have initiated a thorough investigation into the matter with our partners who have confirmed the boat was suitable for a group size of 15.
In relation to the comments regarding the 'stag left bleeding' this is the first time we have been informed, so please do let us know if this is something we need to look into further.
As per the most recent aftercare response, rest assured, we will continue to liaise with you via your Party Hub where required.
Best Wishes,
The Stag Company
Hassle free Stag planning
Organised my brother's stag in Newcastle through these guys and could not have one fault. Great range of activities. We went with karting which was a big hit with all the lads. Hotel was perfectly located, walking distance to all the best pubs / clubs. Easy and straightforward payment plan too. I dealt with Sean mostly who was always prompt in responding to any queries I had.
2023幎6æ23æ¥
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The Stag Company ããã®åç
Thank you very much Brian! So pleased you all had a great weekend in Newcastle!
Best Wishes,
The Stag Company
Don't use
Unable to provide a reimbursement for a limo trip which never arrived. When told about this, they stated that we were told about this when we were not, wouldn't use again.
2023幎6æ16æ¥
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Stole a grand of our group
2023幎6æ16æ¥
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The Stag Company ããã®åç
Hi Sam,
I am sorry to read of your disappointment following your recent trip to Prague.
The limo was booked for a specific time and unfortunately due to the significant delay of your flight, the provider had already committed to another group for the revised time slot and was unable to accommodate your group. We understand that this situation may have been frustrating for you.
In order to provide an alternative solution, our Ground Agents arranged mini bus transfers for your group instead. While we understand that this may not have been the exact experience you were expecting, we tried our best to ensure a smooth transition for your group.
Our providers are paid in advance and as the flight delay was not communicated until late in the day, they were unable to re-sell the slot to another group. By offering a refund the provider would be taking a loss by no fault of their own.
As mentioned, in the full response to your Group Leader, we would be happy to provide a proof of payment letter, should the group wish to claim on their travel insurance due to the flight delay.
We genuinely value your feedback and we hope that notwithstanding the above, your group enjoyed their time in Prague.
Best Wishes,
The Stag Company
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