What a great experience I opted for contact through Watts app and was quickly chatting to Jess. Thus made the process so much more personal and Jess was able to answer all of my queries quickly... もっと見る
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レビュアーのコメントを見てみましょう
Leeza Medinilla was great to work with. We had specific criteria in looking for a vacation rental to accommodate our elderly parents. She found us just the right place to meet our needs and stay in bu... もっと見る
企業が回答しました
Warning to All. Do not book with topvillas. Topvilla is a management company that only cares about making money. No customer satisfaction or service. If you have a problem or issue with... もっと見る
I want to think Kedesh for helping me with my reservation for a large family gathering. He made the process easy, stress-free and was really patient and took the time to do his research to find the be... もっと見る
企業が回答しました
企業情報
Top Villas について
当該企業による記述
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 19,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
当該企業による記述
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
連絡先
205 Town Center Boulevard, FL 33896, Orlando, 米国
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.4
優良
2055件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Top Villas からの回答
Dear Jason,
Thank you for your kind feedback!
We look forward to welcoming you on vacation with us soon and do let us know if you need any further assistance in the meantime.
Kind regards,
Rachel
Top Villas
Yeah
Yeah, when I booked looked at the place online, it looked OK but when I read the reviews, it wasn’t great so I just hope I’m not getting a dud place. I thought you know when somebody help you find a place that the
2026年5月8日
Top Villas からの回答
Dear Tammy,
Thank you for your feedback and I was truly sorry to read of any concern caused.
However, I would like to reassure you that we have not received any previous complaints regarding this property, and we certainly would not recommend accommodation that we believed to be unsuitable for our guests.
Once you arrive and settle in, we are confident that you will have a fantastic stay. However, please be assured that if you do need any assistance during your stay, we will of course be happy to support you wherever possible.
We would appreciate the opportunity to turn this into a five star review, so please let us know if there is anything we can do to assist in the meantime!
Kind regards,
Rachel
Top Villas
The assistance of Jean
2026年5月8日
Top Villas からの回答
Dear Greg,
Thank you for your kind feedback about Jean, we will pass this on!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
The web page was very helpful and the…Great experience preparing my trip to Orlando
The web page was very helpful and the person who made the reservation was clear and precise. But the service given by Enya was excelent
2026年4月27日
Top Villas からの回答
Dear Carlos,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience booking your trip to Orlando and that you found our website helpful.
Thank you for your kind words about Enya, we’ll be sure to share your compliments with her! Your feedback means a lot to us, and we truly appreciate you choosing us to help plan your trip.
We wish you an amazing time in Orlando and look forward to assisting you again in the future!
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Good morning,
Thank you for your kind words, they are much appreciated!
We look forward to welcoming you on vacation with us soon and do reach out if you need any assistance in the meantime.
Kind regards,
Rachel
Top Villas
The customer service in amazing!!!
2026年5月6日
Top Villas からの回答
Dear Robin,
Thank you for your lovely feedback, we truly appreciate it!
We can't wait to welcome you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Perfect
Lydia was so nice and helped me all the time with my questions.
I'm from austria and she called me after i send the inquiry. I was feeling well because of the little personal touch on the phone.
2026年5月5日
Top Villas からの回答
Dear Tina,
Thank you so much for your kind words!
We’re delighted to hear that Lydia made you feel comfortable throughout the process. She truly cares about giving each client a personal and attentive experience, so it’s great to know that the call made a difference.
We really appreciate you taking the time to share your experience and we look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel
Top Villas
TOPVILLAS RUINED OUR VACTION - SEE PICS ON TRIP ADVISOR -Terrible customer service, value for money, customer communications, solution resolution, facilities, user experience, cleanliness, maintenance
Having issues arise is bad enough when you are on a family vacation that is meant to be relaxing. However, having to be on the phone with Top Villas day and night was an absolute nightmare! Promises everyday that the issues would be resolved, just for another day to come and go with no resolution. Meaning, having to call again the following day, and so on and so forth. Like a bad version of Groundhog Day.
COST for 12 Nights $12,054.40 cad
8 Nights at one Villa and the remaining 4 nights in another Villa - 2 different Top Villa Resort locations.
Issues at Reunion Resort:
1. Filthy bedding. Called EVERY DAY MORNING AND NIGHT. They FINALLY changed the dirty bedding 1 day before our departure. Disgusting.
2. Tap water stunk like sewer. (Reunion Resort)
3. Drainage issues in showers and sinks (Reunion)
4. Dirty and slimy walk in shower (likely due to drainage issue).
5.Nails sticking out of carpet, threshold between master bedroom and Ensuite, poked holes in my foot a few times causing bleeding. (ISSUE NEVER RESOLVED UPON REQUEST)
Dirty Pools in both locations.
Windsor Island Resort:
No heat in Pool, called every day but they did not turn on until our last day there. My 2 small children (4 & 5) were very upset that the water was too cold to swim in most of our stay.
Repeated communication for my friend to be allowed on site (It was only myself and my husband and our 2 small boys - at a house that sleeps 16). They "added my friend to our list to be allowed in (she and her daughter were coming for a day visit as they were staying at another resort). Another nightmare. Would not let her in. Had to call and email and get it sorted, while they waited at the front gate for almost 2 hours.
Last day, I told her to drop over and pick up our food and supplies that we still had left as we were leaving in the morning, yet again, security would not let her in. Not even for 5 minutes. My husband had to unpack our SUV, pack it with the supplies, and drive to the gate to load it into her car.
REDICULOUS.
I understand that sometimes issues may arise while on vacation. But how the property management handles issues is everything. It can turn your vacation into a nightmare. No one wants to spend every day sending emails and calling morning, noon and night to try and get issues addressed.
TOP VILLAS is an absolute terrible property management company to deal with.
What a waste of $12,000 FOR a 12 Night stay for our family of 4.
Save yourself the stress and the nightmare of renting from a property management company who could care less about issues or making their customers happy.
UPDATE:
After TOP VILLAS left a response to my review, they misinformed the public by stating the only correspondence they had was the pool issue. After sending them an email stating I had over 20 emails and countless phone records showing our calls/emails on a daily basis, they retracted that part of their response.
Furthermore, I find their response quite insulting. They place blame elsewhere and take no responsibility for the poor service, stating in their response below "Resort policies regarding guest access are set and enforced on-site by resort security, and unfortunately are outside of Top Villas’ control". Another inaccuracy. Security needed Top Villas to provide them with the "list" of visitors they were supposed to have already had on file, which was a nightmare as this was not done even after multiple requests and conversations with Top Villas.
They have offered me a 10% refund on our stay (if I delete my review), another insult. With having so many issues and having to spend every day of our vacation trying to get things resolved, I would rather NOT take the "10%" if it means saving another family (or families) from having their vacation RUINED dealing with Top Villas.
2026年3月26日
自発的なレビュー
Top Villas からの回答
Dear Stephanie,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your family vacation did not meet expectations.
As the travel agent, Top Villas acts as an intermediary between guests and the property management company responsible for the on-site operation of the villa and resort. Operational matters are managed on-site by the property team and resort staff.
Our records show that the issues reported to Top Villas during your stay were passed to the Property Management Team for action. The pool is scheduled for weekly cleaning and this was carried out during your stay, however we apologise if you would have preferred this service sooner in your stay. The pool heating concern was addressed and refunded on April 2nd. Nevertheless, we are sincerely sorry for any impact these matters had on your experience.
A 10–15% “management discount” is not something offered by Top Villas. It therefore appears this may have been discussed directly with the property management team rather than through us.
Resort policies regarding guest access are set and enforced on-site by resort security, and unfortunately are outside of Top Villas’ control, although we always assist where possible.
All homes receive a professional housekeeping service prior to arrival. We are sorry to hear of your concerns regarding cleanliness and bedding, and we will raise these again with the property management team as part of our investigation.
We will review all of your concerns with the relevant parties and work towards a fair resolution, and we will be in touch with you directly once this has been progressed.
Kind regards,
Rachel
Top Villas
Amazing
Every thing was excellent! This will be the only place I stay at when I’m in Orlando
2026年2月23日
Top Villas からの回答
Good morning,
Thank you so much for your kind words!
We’re thrilled to hear that everything was excellent for your stay and we can’t wait to welcome you back on your next visit!
Kind regards,
Rachel
Top Villas
The booking process was a breeze!
The booking process was a breeze thanks to Leeza! She answered all my questions and has been a blessing to work with.
2026年4月30日
Top Villas からの回答
Dear Christen,
Thank you so much for your kind words!
We're delighted to hear that your booking experience was smooth. Leeza will be thrilled to know she made such a positive impact!
We appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great customer services
2026年4月29日
Top Villas からの回答
Dear Anjoynae,
Thank you for your kind feedback! We're so glad to hear you had a great experience with our customer service.
We truly appreciate your support and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Easy website very clear and plenty of…
Easy website very clear and plenty of information on each villa.
2026年4月29日
Top Villas からの回答
Dear Vivian,
Thank you for your lovely feedback! We're glad you found our website and villa information clear and helpful.
We aim to make our website experience as smooth as possible, so it’s great to hear it worked well for you.
We look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel
Top Villas
Booking Experience
Booking Experience
Immediate response. Courteous and knowledgeable about the booking.
2026年4月30日
Top Villas からの回答
Dear Lillie,
Thank you for your kind words, we truly appreciate them.
We’re really glad to hear that you found our team courteous and knowledgeable throughout your booking. We always aim to make the process as smooth as possible and it’s great to know that came across!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear Victor,
Thank you for your kind words!
I’m glad you found the process smooth and professional.
We hope to welcome you back on vacation with us again soon!
Kind regards,
Rachel
Top Villas
Excellent customer service
Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight away with a list of different villas. Nothing was too much trouble for her and she responded to emails in quick time. Very, polite cheerful person . The booking process was really easy and confirmation was immediate.
2026年4月28日
Top Villas からの回答
Dear Alison,
Thank you so much for your kind words! We’re delighted to hear that Elodie provided such a helpful service throughout your booking journey. It’s great to know she was able to make the whole process smooth and stress-free!
We’ll be sure to pass on your lovely feedback to her, she’ll be thrilled to hear it. We truly appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Top Villas was great to work with.
Top Villas was great to work with.
However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort in Kissimmee. I love the staff at Top Villas. We had an issue with our lock box and door code and the lady I dealt with at Top Villas was immediately on the problem. And got it fixed right away. Booking with them was also pretty simple and I paid over time. This made our experience so much better and less stressful. I just wish they had more places to book in. Like New Hampshire, Virginia. Places like that.
Thank you Top Villas
For our memorable vacation
2026年4月11日
自発的なレビュー
Top Villas からの回答
Dear Tina,
Thank you so much for your kind words about your experience with Top Villas, we’re really glad to hear that our team were helpful in making your booking process smooth and stress-free.
We also truly appreciate your feedback regarding the cleaning standards at the property in Windsor Hills. We’ll be sure to share your comments with the local management team so they can improve going forward.
It’s great to hear that our flexible payment options were useful and thank you for your suggestions on new destinations like New Hampshire and Virginia. We’re always looking to expand our portfolio, so we’ll definitely take that on board.
We hope to welcome you back on vacation with us again soon!
Kind regards,
Rachel
Top Villas
Very transparent worked with me every…
Very transparent worked with me every step of the way I luv it 💯
2026年4月25日
自発的なレビュー
Top Villas からの回答
Good morning,
Thank you so much for your kind words!
It really means a lot that you felt supported and informed throughout the whole process. We’re all about keeping things clear and working together every step of the way!
If you need any further assistance, please let us know.
Kind regards,
Rachel
Top Villas
Swift
Swift, easy process booking an upscale property for our future travel in October.
Quick response
2026年4月21日
Top Villas からの回答
Dear Sharon,
Thank you for your kind feedback!
We’re pleased to hear you found the booking process straightforward and that our team was able to respond quickly.
We hope you have a wonderful stay in October and do let us know if you need any further assistance before your trip.
Kind regards,
Rachel
Top Villas
The process was easy
The process was easy. Thankful to the people who reached out to help once they knew I may be interested in booking one of the villas. The villas and the places were mind blowing. They really took the time to find the best.
2026年4月23日
Top Villas からの回答
Good morning,
Thank you for your wonderful feedback.
We’re delighted to hear that the process was easy and that our team was able to assist you in finding the right villa options. It’s great to know the properties and locations exceeded your expectations, and we truly appreciate your recognition of the care taken in selecting them for you.
We look forward to welcoming you on vacation with us soon and do let us know if you need any further assistance in the meantime!
Kind regards,
Rachel
Top Villas
Top Villas からの回答
Dear John,
Thank you for your kind words! We really appreciate your feedback and are glad you had a positive experience with our team.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
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