Thoroughbred Diesel ロゎ
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Thoroughbred Diesel レビュヌ 

2,434
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TrustScore 5段階評䟡の1.5

1.6

乗り物・運茞
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5぀星のうち1の評䟡

I purchased a torque converter from Thoroughbred Diesel that appeared to be drop-shipped from DPC. I sent back the core to the address provided on the paperwork on the box and followed all the instruc... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Ordered a hitch and paid for it immediately and was told 3 to 5 days shipping , half a month later still no parts so i called they made a mistake and never shipped it , and said three to 5 days again... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

6 days until 1 product showed up small bag of a couple of O-rings and a screen for a IPR sensor Other order was nothing but more injector O-rings no communication when $35 in shipping I receive one ho... もっず芋る

5぀星のうち5の評䟡

Thank you for the great customer service. Even though UPS completely botched the delivery you guys immediately stepped up not once, not twice but three times. No excuses, no complaining, no hesitation... もっず芋る

䌁業が回答したした

䌁業情報

  1. 乗り物・運茞

連絡先

1.6

ひどい

TrustScore 5段階評䟡の1.5

2434件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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1.6

すべおのレビュヌ

(2,434)

過去12か月のレビュヌ数: 11件

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5぀星のうち1の評䟡

this is a middleman company for diesel


this is a middleman company for diesel parts. They sold me 2 bad parts. 1 was a used part for my transmission and a waterpump made by dieselsite. the waterpump fell apart in my block after 500 miles. the impeller spun off and caused $2000 in damage. thourobred would not help at all with the damage and dan from dieselsite said it was installed incorrect! Its 2 bolts, how is that even possible? Buyer beware dieselsite parts are just knock offs. chinees part last longer.

2019幎12月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Didn't hold up to their end of the bargain.

Ordered a high pressure pump. All went well, except the pump was faulty. Stuff happens, no big deal. They sent out another and said they'd pay to have it installed if the old pump was faulty. The new pump has been running great now for 3 weeks and they refuse to pay for what they agreed to. They tell me the pump was ok, the spec sheet they sent me ACTUALLY shows the fault.

2019幎1月27日
自発的なレビュヌ
5぀星のうち5の評䟡

Bought from there a few times and have


Bought from there a few times and have called for information when I had problems with my and I was helped right away. I ordered a down pipe for my 12 ram and got the wrong part and they emailed me a shipping label for me to ship it and as soon as I shipped it they sent me the correct pipe. I believe it was just a miss understanding between me and the salesman.

2018幎10月17日
自発的なレビュヌ
5぀星のうち1の評䟡

My wife purchased the EGR62 kit for


My wife purchased the EGR62 kit for my'04 F250. On the website it says kit comes with detailed instructions. It does not, If I would have gotten the EGR60 kit then I'd have gotten instruction. Also , it says on your website it does not require removal of intake. Correct me if I'm wrong here . But ain't the damn egr cooler under the intake ??? I think it is wrong to not give something in the kit that you say is there. Or is it I didn't spend enough money at your business ? When I called the store I was told by a guy he'd email them right out to me.1.5 hours later I called again , cause I haven't received them and was told the instructions don't come with that kit . I'd need to purchase the EGR60 kit to get instructions. Funny , I went on to sinister diesel website and they sell a similar kit , and was able to print off instructions for it . I know who is getting my money net time.

2018幎10月3日
自発的なレビュヌ
5぀星のうち1の評䟡

I placed an order online and was later


I placed an order online and was later contacted because the item was out of stock. No big deal. I went on the website and found a different version then resubmitted. Once again, I was contacted the next day because that item was also out of stock. This time I placed the replacement order over the phone and used the website and the customer service reps real-time inventory to make sure we didn't waste any more time.
Found an item, was told it was available. googled the wheels to see how they would look on my truck and noticed a few different versions of the same wheel. I checked with the rep before getting off the phone on which version I would be receiving.

1 week later, wheels finally arrive....the wrong set. Called them back to sort out the issue and was giving a racket about how they are going to process the return but basically played the card that they re doing me a huuuuuge favor. I should have read other reviews before working with this company.

2018幎4月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible company

Terrible company! Advertised an Edge programmer would ship with free next day air. They shipped it ground, I called and spoke to customer service and they said there was nothing they could do. They could send me some stickers but that was it.

FRAUD!

2018幎3月2日
自発的なレビュヌ
Thoroughbred Diesel ロゎ

Thoroughbred Diesel からの回答

Gary,

When approving and processing the order, the employee overlooked the NDA and indicated for the package to go ground. It was an honest mistake which our staff member from the tracking department advised you of. You requested a refund but you were not charged for ground shipping nor were you charged for the NDA (which was free to begin with. Again this was an honest mistake and there was nothing for us to refund, we can't discount the product itself either as this would void the warranty but you hung up on our rep before she could tell you that piece of information as well. This is not a case of fraud but rather and honest mistake which we are addressing with the employee responsible.

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