Thoroughbred Diesel ロゎ
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Thoroughbred Diesel レビュヌ 

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TrustScore 5段階評䟡の1.5

1.6

乗り物・運茞
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5぀星のうち1の評䟡

I purchased a torque converter from Thoroughbred Diesel that appeared to be drop-shipped from DPC. I sent back the core to the address provided on the paperwork on the box and followed all the instruc... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Ordered a hitch and paid for it immediately and was told 3 to 5 days shipping , half a month later still no parts so i called they made a mistake and never shipped it , and said three to 5 days again... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

6 days until 1 product showed up small bag of a couple of O-rings and a screen for a IPR sensor Other order was nothing but more injector O-rings no communication when $35 in shipping I receive one ho... もっず芋る

5぀星のうち5の評䟡

Thank you for the great customer service. Even though UPS completely botched the delivery you guys immediately stepped up not once, not twice but three times. No excuses, no complaining, no hesitation... もっず芋る

䌁業が回答したした

䌁業情報

  1. 乗り物・運茞

連絡先

1.6

ひどい

TrustScore 5段階評䟡の1.5

2434件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.6

すべおのレビュヌ

(2,434)

過去12か月のレビュヌ数: 11件

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5぀星のうち1の評䟡

So far the customer service stinks

So far the customer service stinks! Ordered a part for my truck. The part was faulty lasting 3 weeks. Trying to get a refund with no response. When finally getting a response they said I would get a refund when and if they get a refund from the company that makes the part. Whaaat? So I have to wait to buy a new 200-300 dollar part while my trucks broke down for you to hopefully give me a refund on a part your selling to people based on another company’s decision. Where’s the accountability with thoroughbred diesel. You guys stink and shame on you with such a filthy lie about 100% customer satisfaction guarantee! Talk to the owner through email he cared less than his employee did. Unimaginable this guy has been in business this long. Expect to be screwed over royally if you buy anything from thoroughbred diesel. You been warned. They are not an accredited with better business bureau and for obvious reasons. Complaint on top of complaint. Good luck Dennis!

2022幎7月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

I ordered a new vp44 and it was at my doorstep with in a few days. Also spoke with customer service, very nice and helpful. This is the 3rd vp44 I purchased from them and will do again with other projects.

2022幎6月21日
自発的なレビュヌ
5぀星のうち3の評䟡

Received order quicker than expected

Received order quicker than expected, yet it was shipped in factory box from s&s with one piece of tape that was not holding at all. I would recommend tape on front and sides not just a little non stick tape in middle on the front flap or p
ut factory s&s box inside another box. Other than that I will be a repeat customer very happy with the easy quick process your company has.

2022幎5月23日
自発的なレビュヌ
5぀星のうち4の評䟡

Rocky Mountain high Monster Ram Gen2

I made my purchase of the BANKS Monster Ram Gen2 Intake Manifold with the impression that it was going to improve the performance or fuel mileage of my 2015 Ram 2500 6.7l Cummins MegaCab. I do have to take in account that I live at 5200ft in elevation and air is thinner up here. But to my disappointment it has done absolutely nothing for either performance or mileage. I have no quarrel with Thoroughbred diesel and there was a little blurb in the Gale Banks video about higher elevation. We will see how it works on my trip to South Texas in a couple of weeks.

2022幎5月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Worst experience I have ever had


Worst experience I have ever had dealing with a company. Some of the worst customer service I have had also. All they do is try to justify why their part is perfectly fine and you did something wrong when in reality they sent me a bad part and didn’t want to warranty it. 100% do not recommend doing business with this company. My pickup has been down for almost 2 months now because of them. Highly recommend taking your business elsewhere. I will be and a lot of people I know will be also.

2022幎5月9日
自発的なレビュヌ
Thoroughbred Diesel ロゎ

Thoroughbred Diesel からの回答

Mr. Robinson, We have policies and procedures in place to address a customer's concern when a part my not function as intended or expected. In some cases, such as yours, the procedures in place do require extra time for obtaining/exchanging information, testing (that is performed by the manufacturer of the part), etc. You failed to mention in your review that we did send you a replacement pump. We understand your frustration in that it took some time to work thru the issues resulting in your truck ding unavailable however, we spoke with and emailed you multiple times throughout the process until the issue was resolved.

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