Throwvibe レビュー 30

Throwvibe からの回答

2026年1月19日

Hi Thomas,

Thank you so much for taking the time to share your experience with Throw Vibe! We’re really glad we were able to catch the address update in time — we know how stressful that situation can be, so it’s a relief to hear everything arrived safely.

It’s also awesome to know you’re happy with the shirt’s quality, comfort, and fit. Hearing that it’s golf-course ready truly makes our day

We really appreciate your support and look forward to helping you again on your next order. Thanks for choosing Throw Vibe!

Warm regards,
Customer Service Team

Throwvibe からの回答

2026年1月8日

Dear Roxanne,

Thank you so much for sharing your experience with us! We’re absolutely delighted to hear how happy you are with the uniform t-shirts and that they’re comfortable both for work and relaxing — that truly means a lot to us.

We love hearing that you’ll be buying again, and it’s wonderful that your daughter is interested too! Thank you for your kind words and support. We truly appreciate it and look forward to serving you again soon.

Warm regards,
Customer Service Team

Throwvibe からの回答

2026年1月6日

Dear Joanne Barber,

Thank you for taking the time to share your experience. We’re truly sorry to hear that you felt frustrated, and we apologize for any delay in communication that may have caused inconvenience.

We’d like to clarify that our support team has already reached out to you via email to review and verify your case so we can better understand the situation and explore possible solutions. We always aim to respond and assist our customers, especially when there’s a sizing or order concern.

Regarding shipping time, delivery can vary depending on location and peak seasons, but we never intend to delay orders to avoid support or responsibility. If there’s anything that didn’t meet expectations, we genuinely want the opportunity to review it properly and help where possible.

Please check your email for our message, or feel free to reply directly so we can continue assisting you and work toward a resolution.

Warm regards,
Customer Service Team

Throwvibe からの回答

2026年1月1日

Dear Gregory Kopiloff,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the product did not meet your expectations.

We understand how disappointing it can be when an item doesn’t fit or feel the way you hoped. All of our products are made to order, and because of this production model, our return and exchange options are more limited than traditional retail stores. This information is outlined on our website, but we understand it can still feel frustrating in practice, and we sincerely regret the inconvenience.

Regarding sizing and material, preferences can vary from person to person. While we follow standard size charts and quality checks, we’re sorry if the shirt didn’t meet your expectations in this case.

We’d genuinely appreciate the opportunity to review your order details and see if there’s any way we can assist further. Our support team will be reaching out to you directly to look into this and provide assistance.

Thank you again for your feedback — it helps us continue improving our products and service.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月11日

Dear Alana Cochell,

Thank you so much for sharing your experience!

We’re so glad to hear that the shirts turned out just as expected and that your boyfriend loves the dachshund polos — that truly makes our day!

We really appreciate your support and hope to have the chance to create more fun custom pieces for you again soon.

If you ever need any help or have questions about future orders, feel free to reach us anytime at cs@throwvibe.com.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月5日

Dear Laurie Dokken,

We’re truly sorry to hear that you were disappointed with your purchase and we appreciate you taking the time to share your feedback.

Our products are made to order, meaning each item is custom-printed once an order is placed. Because of this process, we’re unable to accept returns unless there’s an issue with the product itself.

That said, our team always strives to offer a fair resolution and had provided you with an alternative option to make things right.

We completely understand your frustration and sincerely apologize for the inconvenience. Please don’t hesitate to contact us again at cs@throwvibe.com, if you’d like us to review this further — we’d be glad to assist.

We truly appreciate your feedback and hope to have the opportunity to serve you again in the future with a better experience.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月5日

Dear Melissa K,

We’re truly sorry for the confusion here — especially with the tight timing for your event — and we appreciate you reaching out.

After reviewing your case, we can confirm that a refund was issued for the blurry-printed shirt. The other shirt that arrived correctly was charged as normal. We understand the earlier messages sounded inconsistent, and we’re sorry for the mixed communication.

Your feedback has been shared with our team to make our refund explanations clearer going forward.

If you’d like us to reconfirm the refund details (amount and transaction reference), please contact us at cs@throwvibe.com
and we’ll be happy to help right away.
We hope to have the opportunity to serve you again in the future with a smoother experience.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月7日

Thank you so much, Dave! We’re thrilled to hear you’ve been getting so many compliments and that our products continue to meet your expectations. It’s wonderful that you chose us again for your tournament prizes — that truly means a lot!

We look forward to creating more pieces you’ll love in the future. If you ever need assistance, feel free to reach out at cs@throwvibe.com.

Throwvibe からの回答

2025年11月7日

Thank you, Brooke! We’re so glad to hear your parcel arrived on time and that you’re happy with the quality. We truly appreciate your trust in us and hope to see you back again soon!

If you have any questions or need help with anything, please don’t hesitate to email us at cs@throwvibe.com

Throwvibe からの回答

2025年11月7日

Dear James Cox,

We really appreciate your kind words, James! It means a lot to know you found the polo “beyond reproach.” We take pride in delivering top-notch quality and are so happy you love it.

If you ever need assistance or want to explore new styles, reach out anytime at cs@throwvibe.com

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月7日

Thank you so much for the kind words! We’re delighted you love our products and truly appreciate your support.

If you’re still waiting on delivery or need an update, our support team will be happy to help — please contact us at cs@throwvibe.com.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月7日

That’s amazing, Chuck! We’re so happy to hear everything went smoothly and that you’re enjoying the quality, fit, and compliments on your shirts! Thank you for sharing your honest feedback — it really means a lot to our team.

If you ever need help with sizing or future orders, feel free to contact us anytime at cs@throwvibe.com.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月7日

Dear Gary,

We truly appreciate you sharing your experience and we’re very sorry again for the initial mix-up with your order. We’re glad our team was able to resolve it quickly and make things right for you — your understanding means a lot to us.

Thank you for giving us the opportunity to fix the issue and for your continued trust in ThrowVibe. If you ever need any further assistance, please don’t hesitate to contact us at cs@throwvibe.com

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月7日

Dear Norm Lehoux,

We’re very sorry to hear about your concern and truly understand how frustrating the wait must have felt. After reviewing your order, we can confirm it was delivered within our standard timeline.

Just to clarify — all our items are made-to-order, which means they’re custom produced specifically for you.

Production time: 4–6 business days (excluding weekends and holidays)

Economy shipping: 8–14 business days after production

We appreciate your patience throughout this process, and we’ll continue working hard to make communication clearer in the future. If you have any further questions or need assistance, please feel free to reach us anytime at cs@throwvibe.com.

Warm regards,
Customer Service Team

Throwvibe からの回答

2025年11月11日

Dear CARLA DOWLING,

We’re truly sorry for the experience you’ve had — that’s definitely not what we want for our customers, especially when it’s meant to be a special gift.

Your first package was unfortunately lost in transit, but we’ve already arranged a replacement shipment for you, and it has now been delivered.
We sincerely apologize again for the delay and inconvenience this caused.

Thank you for your patience and understanding — we truly appreciate it and hope you’ll enjoy your order now that it’s arrived.

If there’s anything else we can assist you with, please don’t hesitate to reach out to us anytime at cs@throwvibe.com.

Warm regards,
Customer Service Team