We have ordered tiles from Tile Flair Swindon on two occasions in the last few months, the second time because of the positive experience of our first visit. The staff could not have been more helpfu... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Excellent service from the Reading shop very helpful and informative when we’re choosing tiles . From start to finish the service was 5 star . The delivery was great Steve was very accommodating going... もっと見る
Fantastic experience from start to finish. We found some lovely clearance tiles online at half price, went into the Bristol (Cribbs) showroom and spoke with an extremely helpful staff member, ordere... もっと見る
企業が回答しました
Convenient location for us, with a great range of tiles. Stand out service from both Lewis and Dan. Very knowledgeable and experienced which was greatly appreciated when gaining ideas for our new bath... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
当該企業による記述
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
連絡先
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, 英国
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
優良
1706件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Thank you Tileflair in Reading
After finding out the tiles we had ordered and expecting delivery were out of stock, the staff in Reading went above and beyond to find an alternative and get delivered in time for our bathroom replacement.
2026年2月4日
Tileflair からの回答
Thank you, Nicola! We’re so pleased the Reading team were able to step in and turn things around after the stock issue. It’s great to hear they worked quickly to find the right alternative and ensure everything arrived in time for your bathroom installation. We truly appreciate your patience and your lovely feedback.
They couldn’t have been more helpful.
We were able to order samples of tiles to try in our house. These were free and were delivered quickly.
The staff in the shop were friendly and helpful. They gave us advice on grouting and trims.
2026年1月26日
Tileflair からの回答
Thank you, Manda! We’re delighted to hear how helpful the experience was both online and during your visit to our Cribbs Causeway showroom. It’s great that the free samples arrived quickly and that the team could offer friendly guidance on grouting and trims. We’re so glad the support helped you feel confident in your choices.
Tileflair からの回答
Thank you! We’re really pleased to hear you received great service once again. It’s wonderful to know Jack at our Cribbs Causeway showroom continues to make such a positive impression. We truly appreciate your loyalty and your kind feedback.
Warm welcome
As a Tile Flair customer, I appreciated the helpful after sales assistance received at the Cribbs Causeway showroom, when considering tiles for ex-UK property.
2026年1月26日
Tileflair からの回答
Thank you for your kind review. We’re really pleased the Cribbs Causeway team were able to support you with helpful after‑sales guidance, especially for a property outside the UK. It’s great to know their advice made a positive difference as you finalised your tile choices. We appreciate you taking the time to share your experience.
Jason at Reading branch was amazing!
Jason at Reading branch was amazing!
Very professional, couldn't do enough for us. Very responsive to questions on WhatsApp too!
2026年1月30日
自発的なレビュー
Tileflair からの回答
Thank you, Alyson! We’re thrilled to hear how well Jason looked after you at our Reading branch. His professionalism and responsiveness, both in store and over WhatsApp, are exactly the qualities we’re proud to offer. We’re so pleased your experience felt so well supported.
Excellent Customer Service
Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy refund when we had tiles left over. Superb communication and really great customer service. Thank you Aaron- you deserve a promotion!
2026年2月4日
自発的なレビュー
Tileflair からの回答
Thank you so much for your wonderful review. We’re delighted to hear how smoothly everything was handled and that Aaron’s quick communication, replacements, and refund support made the experience stress‑free. His dedication to looking after customers shines through, and we’ll be sure to pass on your kind words. We really appreciate you taking the time to share this.
Beautifully packaged
Beautifully packaged. Delivered safely. Very generous samples delivered. All beautiful. Now I just need to make a decision.
Thank you
2026年1月26日
Tileflair からの回答
Thank you, Marg! We’re so glad your samples arrived safely and beautifully packaged. It’s lovely to hear you found the selection generous and inspiring. Wishing you the best of luck choosing your favourite, and we’re here to help with your choice whenever you’re ready.
Great selection of tiles and great service…
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and when we had a few returns due to over ordering.
Really pleased with the outcome - love the tile colour.
Always our go to for tiles, would thoroughly recommend.
2026年1月9日
自発的なレビュー
Tileflair からの回答
Thank you, KC! We’re thrilled to hear your experience at our Reading store was such a positive one. It’s wonderful that the team could guide you through your choices, support with returns, and help you find a tile colour you love. We’re so pleased you’re happy with the finished result and grateful to be your go‑to tile supplier.
I was really pleased with how easy it…
I was really pleased with how easy it was and how quick the tiles arrived. The packaging on the tiles was great! No breakages at all.
2026年1月21日
Tileflair からの回答
Thanks, Jeremy! We’re delighted to hear how smooth the process felt and that your tiles arrived quickly and perfectly packaged. It’s great to know everything reached you safely with no breakages. We really appreciate your kind review.
Staff were very helpful.
2026年1月19日
Tileflair からの回答
Thank you, Annette! It’s lovely to hear our team made a helpful impression during your order. We’re delighted the service felt supportive and straightforward. Your feedback means a lot to us.
Great company to deal with
Great company to deal with. Responded quickly to any queries and speedy delivery
2026年1月7日
Tileflair からの回答
Thank you, Liz! We’re so pleased to hear your experience with our online team was such a positive one. It’s great to know your queries were answered quickly and that your order arrived without delay. We really appreciate you taking the time to share your feedback.
Tileflair からの回答
Thanks, Marta. We’re delighted to hear our team made a helpful impression during your online order. It’s always lovely to know the service feels supportive and friendly. We really appreciate your review.
Tileflair からの回答
Thank you, Teresa. We’re so pleased your samples reached you promptly and that the sizing was helpful for planning your project. It’s great to hear the process felt straightforward from your side. We appreciate you sharing your feedback and are here to help if you need any more support selecting the right tiles for your project.
Tileflair からの回答
Thanks, Richard. We’re really glad your tiles arrived quickly and that the quality lived up to expectations. It’s great to know the online ordering experience worked well for you. We appreciate your positive review.
Excellent service from Tileflair
Excellent service from Tileflair, Hedge End branch. We were very well looked after by Mateusz.
We had a complete refit and design of our bathroom and when it came to wall tiles and flooring Mat was on hand (on definitely more than one occasion!) to help with any queries we had. He went above and beyond with our order and helped with my decision making with keeping in mind our budget and the design we wanted. We are more than happy with the finished product and the design of our bathroom. Thanks again Mat for your customer service! We will be using Tileflair again for our en-suite!
2025年9月29日
自発的なレビュー
Tileflair からの回答
Emma, thank you for such a fantastic review. We’re so pleased to hear how much support Mateusz & Mat provided throughout your bathroom refit — their patience, advice, and attention to detail really shine through. It’s wonderful that they helped you balance design, budget, and practicality to achieve a result you’re delighted with. We can’t wait to assist with your en‑suite when the time comes.
Marcus at branch TF5 was excellent
Marcus at branch TF5 was excellent! Helpful, knowledgeable and very efficient. Helped us choose the tiles and accessories and explained all we needed to know about the tiles from fixing to cleaning/maintenance. We will be back for tiles for further rooms.
2026年1月10日
自発的なレビュー
Tileflair からの回答
Thank you, Phili. We’re thrilled to hear how well Marcus looked after you at our Reading store. His knowledge and clear guidance on everything from tile choice to maintenance is something we’re incredibly proud of. It’s great to know you left feeling confident and inspired for future projects. We look forward to welcoming you back for the next room.
From the moment I enquired of tiles…
From the moment I enquired of tiles availability to collecting them the store person Jackie at store TF9 (Tileflair Chandlers Ford) was extremely friendly, polite and Professional. Nothing was too much trouble at all. Many thanks.
2026年1月9日
自発的なレビュー
Tileflair からの回答
Thank you so much for your lovely feedback. We’re delighted to hear Jackie at our Chandlers Ford store made the whole process smooth, friendly, and professional from start to finish. It’s wonderful to know her support helped everything go exactly as you needed. We really appreciate you taking the time to share your experience.
Saved The Day
We had the tile fitter here ready to start the bathroom and on opening the boxes, he noticed the floor tiles were a different colour than we actually ordered and didn't match the wall tiles.
We phoned our local Tileflair in Exeter and spoke to Riaan, who was very helpful and said he would look into it and call us back, as we had the tiler here waiting to do the job.
To cut it short, Riaan managed to source our tiles and within a short space of time say 20 -30 minutes, he was outside our property in his own car with the replacement tiles. He saved the day and was very polite and professional, else otherwise there would have been one unhappy tiler and one unhappy customer to deal with.
Thank you to Riaan and the team in the Exeter branch, your help was glady appreciated.. perhaps a van would be better suited to make heavy deliveries
2026年1月8日
自発的なレビュー
Tileflair からの回答
Thank you, Tracey — what an incredible review to receive.
We’re absolutely delighted to hear how Riaan, our Exeter Store Manager, stepped in so quickly to keep your project on track. His decision to personally source and deliver the correct tiles within minutes is a fantastic example of the exceptional service we're proud to provide across all of our showrooms. We truly appreciate your kind words and your concern for Riaan's car!
Tileflair からの回答
Thanks so much, Claire. We’re really pleased your samples reached you quickly and in perfect condition. It’s wonderful to know the process felt smooth and reliable from your side. We appreciate your kind review.
Tileflair からの回答
Thank you, Simon! We’re delighted to hear your experience at our Reading store was such a positive one. It’s great to know the team’s helpful approach stood out during your visit. We truly appreciate you taking the time to share your feedback.
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