ROCCIA レビュー 214

Outstanding customer service, Masood took his time and was extremely patient with our requests whilst showing us around the showroom. Customer service is second to none, Roccia went out of their to ensure we were comfortable after making a trip to Preston all the way from London!

My wife spoke to Gill who was really helpful, she asked Claire to send a photo of the tiles we wanted, which Claire did, from there Gill got back to us, we ordered the tiles and they were delivered in a week. Two weeks later we ordered a second lot again all over the phone. Gill arranged for me to collect these from Preston the same day. A third time Claire ordered trims from Gill which I collected from Bolton and met the lovely Gill in person. Super efficient customer service, Gill returned our call when she said she would (a novelty in some businesses today), a credit to the company. We have used Roccia previously and after this experience, will definitely be using them again.

Visited the Bolton showroom yesterday, was looked after by ash couldn’t do enough for us was really helpful and helped us make a brilliant choice, customer service was exceptional Thankyou ash

Fantastic tile shop!! So much choice. Excellent customer service, especially from Ash, top guy so helpful. Goes out his way to assist.

Definitely would recommend. You won’t be disappointed if you pay a visit 😊😊.

Ordered some outdoor tiles got told 2-3 weeks delivery, 7 weeks later still no delivery, got told they are stuck at the port with no estimated time for delivery.

I have phoned the port and they have told me only way things get delayed is if the brexit paperwork has not been filled in properly, staff at the preston store are not helpful and don’t seem to care that i have spent £1,760 and not received my order yet

Visited the Preston showroom for the purchase of tiles and furnishings for my en-suite. The showroom is fantastic. So clean and so much choice. The displays were great for giving me ideas. Shiraz was really friendly and so knowledgeable about the tiles. He helped me pick tiles that matched the furniture perfectly. Nothing was to much trouble. Shiraz introduced me to Mohamed to pick the furnishing with. He was helpful, knowledgeable and patient while I made my choices. Again nothing to much trouble. Awaiting the delivery of the items and looking forward to seeing the finished room.

Just had a fantastic couple of hours at the Bolton Roccia, with Ash, very informative & top class product knowledge, very friendly & clean shop with loads of parking. Got everything we needed, & all the trimmings we wanted. Thanks Ash for all your help. Lynn & Steve.

AMAZING service and lovely to shop
ANIS helped us choose our tiles, gave us all of his time.
ANIS gave us amazing customer service.
would recommend u to look for your quality tiles only in roccia.
thanks

Excellent showroom with a huge variety of tiles and very professional staff.
We ordered our bathroom tiles with Maz who is very friendly, and knowledgeable.
Our delivery was on time and very efficient. A phone call on the day to give a delivery time and was there as stated.
Can not fault Roccia for their customer service and wide range of tiles.

The store is well equipped with tiles, very well set out with a good selection of both wall and floor tiles. We were dealt with by a guy called Ash... very pleasant and friendly, definitely the gift of the gab ! Informative and helpful, offered us a coffee, treated us very well without hurrying us. Impressive service with guarantees of money back on unused items, would definitely recommend this store and would come back here should we ever need tiles for any other room. Parking available and easy to find.

Would not hesitate to recommend this business.
The showroom is fabulous and salesman Shiraz was really helpful when we were choosing tiles for both our flooring and bathrooms. He was knowledgeable and made useful suggestions without being pushy. The whole experience was easy and in these days of COVID was very well organised and safe. Will definitely return if we need more tiles.

Absolute stunning showroom never seen anything like it!, lovely warm welcoming from Maz who gave us cracking ideas in choosing the right tiles for us, he was superb from start to finish excellent customer service. Will highly recommend an will see you again next year Maz for when we do the bathroom!

We visited the store looking for tiles. One of the store members, Abs, was incredibly helpful and spent time showing us tiles to meet our specification until we found the perfect ones. He was very friendly and knowledgeable and I would have no hesitation recommending the store based on our experience.

This company is superb. We bought our kitchen and garden tiles, as well as a Bora hob, from Roccia in Preston this summer, and we couldn't be happier -- both with the products and service received. Maz and Lesley's professionalism and friendly approach made the whole process a most pleasant experience -- from beginning to end. Thoroughly recommended.

Roccia 5* without a doubt!
As soon as we walked in, the welcoming friendly staff Irfan showed us around the very impressive showroom which is great for inspiration. He was extremely patient with us, showed us around the immense range of tiles, colours and designs. Irfan has great experience very knowledgeable and his advice greatly appreciated and we took on board. He gave us a great discount and he was happy to keep the tiles in storage until we required the tiles. Got delivered exactly when we asked for it. We’ve had excellent customer service from Irfan who worked really hard to ensure our experience at Roccia was pleasant and easy. We highly recommend them, you will not be disappointed!

Amazing shop amazing service both my bathroom are of excellent quality 🤩🤩

Very professional service Maz fully looked after us. Great price as always. Great customer service. We will see you again soon when we come for the outdoor porcelain tiles.

Really helpful, professional and knowledgeable service.
Muhammad was great at Inspiring our choices in bathrooms and tiles. He spent a great deal of time with us discussing our options and bringing our ideas to life.
It was a pleasure to deal with him, and we really appreciate all of the time and advice he gave us.
Would definitely recommend and revisit again!

Roccia 5* all the way. Superb showroom with great displays for inspiration. From the start they allowed us to borrow a tile to match up to our decor, gave us a great discount, recommended a great tiler, delivered on time & provided a fabulous product - which looks superb in our home. We had excellent customer service from Anis & Lesley, who worked really hard to ensure everything coordinated fantastically, easily & smoothly. We can't recommend them highly enough. Just go there you will not be disappointed.

Excellent service from Roccia. Floor tiles superb quality and the staff were exceptional. From Irfan who helped with the initial order, the driver who kept in contact with delivery times, to Rahil who arranged a refund for the return of unused items. Can’t praise the staff highly enough. Every member of staff greets you and offers to help. My good friend who has additional needs was spoken to directly, not through me as often happens. That means so much to him. All round great experience and highly recommended company and people. Thank you.
Ray, Sue and Andrew.