The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... もっと見る
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レビュアーのコメントを見てみましょう
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... もっと見る
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Tom was outstanding, we had a slight issue with delivery timescales how Tom managed to sort everything out. The quality was amazing as always. Once again timbersource was outstanding Many thanks T... もっと見る
企業が回答しました
Excellent. Timbersource understood my requirements which were delivered next day. Timber used to renovate a very old garden bench, which I am now told looks like new
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企業情報
当該企業による記述
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
連絡先
Quarry Way, BA4 4RN, Waterlip, 英国
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4.7
優良
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quality great - delivery not so.
Quality of product was exactly what I wanted.
Product was well packaged.
Quality of courier service left much to be desired
2025年9月5日
Timbersource からの回答
Thank you for your feedback. We’re glad to hear the timber was exactly what you were looking for and that our packaging stood up to the task. However, we are very sorry to hear that the courier service didn't meet those same high standards. We know that the delivery is the final, crucial step in your experience with us. We are currently reviewing our courier partnerships based on feedback like yours to ensure our delivery service matches the quality of our wood. We appreciate your patience and your support.
The perfect timber for the job l
The timber I was allowed to select was perfect for the application.
2025年8月28日
Timbersource からの回答
Thanks for the 5-star feedback! We believe in a hands-on approach, so we’re glad you were able to pick out exactly what you needed from our stock. We appreciate the support and can't wait to see what you create with it!
Very prompt delivery
Very prompt delivery. Good communication. Two lovely pieces of maple. I would definitely use Timbersource again.
2025年9月1日
Timbersource からの回答
We really appreciate the feedback! Hearing that you would 'definitely use Timbersource again' is the best compliment we could receive. We take a lot of pride in our stock selection and our delivery process, so we're thrilled you had such a smooth experience from start to finish. Enjoy working with that Maple!
Staff were very friendly and helpful
Staff were very friendly and helpful, and the product delivered was high quality, exceeding expectations.
2025年9月1日
Timbersource からの回答
We really appreciate the 5-star feedback! Our goal is always to provide high-quality products backed by friendly, expert advice. Knowing that we exceeded your expectations means a lot to the whole team here at Timbersource. Thank you for your support, and we hope to see you again soon
Timbersource からの回答
Thanks for the feedback! We’re delighted to hear that you found our service efficient. We aim to make every order as smooth as possible for our customers. We hope to see you again soon!
"Unsorted" grade timber had large knot which had already fallen out :-(
I purchased a small amount of Scandinavian Redwood. This is advertised as "unsorted" grade but one of the boards I received had a large knot that had fallen out of the edge (I didn't spot this until I started working with the wood).
Despite choosing available "shop" standard sizes, rather than using the custom cutting service, this still (perhaps) took two week to prepare which seemed slow (I had assumed this was a matter of gathering a few standard size boards and telling me to come collect them. I say "perhaps" because the supplier didn't actually contact me to let me know I could come and collect the timber - I had to contact them to ask.
I was quite disappointed to be honest. I had used Timbersource once before (some years ago when they were based in Frome) and was very happy on that occasion.
2025年8月28日
Shipping costs are to expensive
Shipping costs are to expensive, causing me to cancel my order as cost was more than price of timber.
2025年8月7日
Very helpful customer support
Very helpful customer support. Prompt delivery with good communication.
Well done!
2025年7月31日
Timbersource is excellent
The service, the value, the speed of delivery and the quality of the wood were all superb.
2025年8月7日
The website is so easy to use in…
The website is so easy to use in particular the chance to change timbers during the process (very neat). Delivery is always very prompt.
I will be making another order very soon.
I totally recommend Timbersource
2025年8月4日
Project is to refresh balcony slats
Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task.
Delivery company failed to deliver on the due date (so 2 days waiting for the delivery) but this does not detract from the quality of the product.
2025年8月4日
Timbersource からの回答
Thank you for the fantastic review!
We're so happy to hear that our service is so easy for you, and that the timber you receive is ready to use and extremely well packaged. It means a lot to us that you're a repeat customer and continue to trust us with your projects.
We truly appreciate your business and look forward to serving you again!
The Timbersource Team
Perfect solution to my problem
I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an extortionate price for delivery of a small piece. Timbersource had the perfect solution. A board cut exactly to size and delivered free within 48 hours.
2025年7月21日
自発的なレビュー
Timbersource からの回答
Thank you for the wonderful 5-star review!
We are so glad to hear that we were able to provide the perfect solution for your project. We understand how frustrating it can be to need a small piece of timber and face limited options, so we're happy we could provide a board cut exactly to size with rapid delivery.
It's great to know we could help you out.
Timbersource からの回答
Thank you for your 5-star review!
We're so happy to hear that you found our website clear and our service prompt. We work hard to make the online experience and delivery process as smooth as possible, so your feedback is very much appreciated.
We look forward to serving you again in the future!
Samples ordered and arrived within a…
Samples ordered and arrived within a few days.
Thank you.
2025年6月30日
Timbersource からの回答
That's wonderful to hear! We're so glad your samples arrived within a few days and that you're happy with the speed of delivery.
Thanks for sharing your positive experience!
Given the potential long lead time for…
Given the potential long lead time for my original order I was contacted to ensure I was happy with this or I could have a similar product within 3 Days. I was happy the service and care shown.
2025年6月26日
Helpful sales rep
Placed order online. Timbersource called me to discuss my options, because the wood I requested couldn't be sourced at this time. We went through what I would be using it for and the sales rep was very helpful in providing alternative options at the same price.
Wood arrived cut to the exact size I needed and looks great (used as part of some garden structures being built outside).
Very pleased.
2025年6月30日
Timbersource からの回答
Thank you so much for taking the time to leave such a fantastic review! We're absolutely delighted to hear about your positive experience with Timbersource.
It's always our goal to ensure our customers find the perfect timber for their projects, even when unexpected sourcing challenges arise. We're particularly pleased that our sales representative was able to assist you effectively in finding suitable alternatives at the same price point.
Knowing that the wood arrived precisely cut and looks great as part of your garden structures is incredibly rewarding for our team.
We truly appreciate your business and kind words. We look forward to serving you again in the future!
Warm regards,
The Timbersource Team
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