The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... もっと見る
企業が回答しました
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Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... もっと見る
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Tom was outstanding, we had a slight issue with delivery timescales how Tom managed to sort everything out. The quality was amazing as always. Once again timbersource was outstanding Many thanks T... もっと見る
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Excellent. Timbersource understood my requirements which were delivered next day. Timber used to renovate a very old garden bench, which I am now told looks like new
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企業情報
当該企業による記述
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
連絡先
Quarry Way, BA4 4RN, Waterlip, 英国
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4.7
優良
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivered quickly and to spec!
2025年12月3日
Timbersource からの回答
Thank you for choosing us. Precision is what we aim for, so we’re happy to hear your order was spot on and delivered fast. Thanks for the support!
Great stuff
Friendly and knowledgeable service. Timber really good quality, straight and square and all within a millimetre of my desired dimensions. I’m a bit of a Luddite so being able to pick up the phone and talk things through is priceless to me. Thanks
2025年11月28日
Timbersource からの回答
Thank you so much for the kind words! It’s great to hear that the timber met your exacting standards—we take a lot of pride in ensuring everything is straight, square, and precise. We also completely understand that sometimes a phone call is much easier than a screen; we enjoy 'talking shop' and making sure our customers feel confident in what they’re ordering. We’re glad we could help, and we look forward to the next project!
Fantastic service
Fantastic service, super speedy, great communication. Highly recommended. Had 3 unusually sized pieces of wood I needed in a hurry, very good value and quality
2025年12月3日
Timbersource からの回答
Thanks so much for the 5-star feedback! We know that when you're in a hurry for specific sizes, every day counts, so we’re thrilled we could get them to you super fast. Clear communication is a top priority for us, and we're so glad you had a great experience. See you next time
Great service & helpful.
I dropped in by chance and was provided with what I wanted cut and planed to order.
Great work.
Thanks.
2025年11月24日
Timbersource からの回答
Thanks for stopping by! We’re so glad you happened to drop in and that we could get those pieces cut and planed for you right then and there. We always aim to provide that 'to-order' precision for all our customers, whether they've booked in or just found us by chance. Thanks for the great feedback
Timbersource からの回答
Thank you so much for the 5-star review! We love being part of the local community, and it’s great to hear that you found the process easy and our team helpful. We’re glad the product hit the mark, too. Thanks for supporting a local business—we hope to see you again soon! 👍
Really good friendly staff
Really good friendly staff - and the availability of various wood pieces is fantastic ( a bit like their prices too )
2025年11月7日
Timbersource からの回答
Thank you for the fantastic review! We’re so glad you enjoyed chatting with our team and found exactly what you were looking for. We work hard to keep our stock diverse and our prices as competitive as possible, so it’s great to hear that both hit the mark for you. We appreciate the support and look forward to seeing you again!
I am pleased with getting timber cut to…
I am pleased with getting timber cut to my measurements for a special project at a reasonable price. It was delivered within a few days.
2025年11月7日
Timbersource からの回答
Thank you for the wonderful review! We love being part of a 'special project' and are so glad the timber was cut exactly to your measurements. We know how important precision is for those unique builds, and we’re happy we could get it to your door in just a few days. We’d love to see how the project turns out! Best of luck with the rest of the build
very helpful and good product
2025年7月31日
Timbersource からの回答
Thank you for the 5-star review! We’re so glad you found our team helpful and that you're happy with the quality of your timber. We look forward to seeing you again for your next project!
Timbersource からの回答
Thanks so much for the feedback! Speed and quality are what we aim for, so we’re glad we hit the mark for you. It's great to know the packaging kept everything secure. We really appreciate the support—see you next time!
Carpenter, great boards.
New Carpenter here, i needed high quality poplar wood for shutter in my house.
Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged.
Cons: wasn't sure of delivery times until the product was on its way, I need 8 perfectly straight boards out of 20 delivered in 3 packs, 1st pack of 6 I only had 1 perfectly straight board.
Projects going very well and I'd be happy to order poplar from these people again.
Excellent product, a seasoned Carpenter might not blink at slightly curved panels.
2025年10月27日
Timbersource からの回答
Welcome to the trade! We’re delighted to be part of your first steps as a carpenter and thrilled that your shutter project is going so well. Thank you for the detailed feedback on our Poplar; we’re glad the quality and precision cuts met your high standards.
We also appreciate your honesty regarding the delivery updates and the natural variation in the first pack. As you mentioned, timber is a natural product, but we always strive for perfection. We’re currently looking at ways to sharpen our delivery notifications so our customers have more visibility. We’re glad the overall batch did the trick, and we look forward to supplying your next project!
Good timber, the delivery can be improved
No complaints about the timber and the cutting - all arrived as described, well wrapped and accurately sized. But the delivery company compromises the service. They give you a fixed delivery window of early morning to late afternoon and it's not possible to reschedule or to get a more precise time, even on the day, so you end up spending a whole day at home waiting for the delivery.
2025年10月27日
Timbersource からの回答
Thank you for the feedback regarding the quality and accuracy of your timber; we're glad to hear our workshop team hit the mark. However, we are very sorry for the frustration caused by the delivery window. We understand that waiting in all day is a significant inconvenience. We use external couriers for our deliveries, but we know their service reflects on us. We are sharing your feedback with our delivery partners to see how we can provide more precise tracking for our customers in the future. We appreciate your patience and hope to serve you again soon
Timbersource からの回答
Thanks for the 5-star feedback! It’s great to know we hit the mark on both value and speed. We appreciate your support and hope to see you back for your next project soon
Timbersource からの回答
Thank you for the review! We’re glad to hear that everything from the order accuracy to the delivery was spot on. Providing a seamless experience is exactly what we aim for. We look forward to your next order
Great service
2025年10月8日
Timbersource からの回答
Thank you so much! We’re thrilled to hear you enjoyed our service. We hope to see you again for your next project soon!
Good friendly service and quick delivery
2025年10月8日
Timbersource からの回答
Thank you for the 5-star review! We’re so glad you enjoyed our service and that your order arrived quickly. Our team takes a lot of pride in being helpful, so it’s great to hear that it made a difference. We hope to see you again soon!
Good for non-standard timbers
Informative, easy to search website
Cost information up-front - easy to compare options
Good availability
Wide range
Nice people
2025年10月8日
Timbersource からの回答
Thank you for such a detailed review! We’ve worked hard to make our website a useful tool for comparing costs and options, so it’s great to hear that it made your search easier. We’re also glad you found our range of non-standard timbers and overall availability to your liking. Most importantly, thank you for the shout-out to our team—being 'nice people' is just as important to us as being wood experts! We look forward to helping you with your next project
Excellent packaging and very high quality products
I ordered some joined pine board from Timbersource as I couldn't get the particular size I wanted locally. I was a little apprehensive about getting it delivered to me in Scotland because of the chance of getting damaged in transit as it travelled the length of the country. But I needn't have worried. The boards arrived after a few days, and the packaging was extraordinary, with every edge of every board protected with strong cardboard angles, multiple layers of strong plastic wrap and more cardboard in between the layers. It was so well protected I would think it would survive even the most careless of couriers.
Once I had unpacked it all and left it to acclimatise, I checked it out thoroughly. Not a single nick on any edge, not a single dent. Every surface was flat, square and really smoothly finished, and the joins were perfect. Also, there were no end-to-end joins on any boards, which was a pleasant surprise especially on 3m long pieces. The difference in all aspects of care and quality compared to similar boards you'd get from typical hardware chains is huge - it's like night and day.
Thank you!
2025年9月20日
自発的なレビュー
Timbersource からの回答
Thank you so much for taking the time to share your experience! We completely understand the apprehension of shipping timber from Somerset all the way to Scotland, but we’re thrilled that our 'extraordinary' packaging gave you peace of mind. We treat our timber like the premium product it is, so hearing that it arrived without a single nick or dent is exactly what we strive for.
We’re especially glad you noticed the lack of end-to-end joins on those 3m pieces; we believe that visual and structural integrity makes all the difference. It’s wonderful to hear that the quality felt like 'night and day' compared to the high-street chains. Enjoy your project, and we look forward to making the trip to Scotland for you again soon!
Timber Source were very helpful and…
Timber Source were very helpful and sorted out delivery promptly, efficiently and effectively.
2025年9月29日
自発的なレビュー
Timbersource からの回答
Thank you for the wonderful review! We are so pleased to hear that our team was able to help and that your delivery was handled promptly and efficiently. We strive to make the process as effective as possible for our customers, so your feedback is greatly appreciated. We look forward to working with you again!
Timbersource からの回答
Thank you for the fantastic review! We’re so glad to hear that the timber arrived quickly and met your expectations for quality. Our workshop team takes great pride in ensuring every piece is beautifully finished and, most importantly, straight and true. We appreciate your support and look forward to helping with your next project!
I was allowed to go in and select the…
I was allowed to go in and select the timber that I wanted
2025年9月5日
Timbersource からの回答
Thank you for the review! We know that for many projects, being able to see and feel the grain for yourself makes all the difference. We’re always happy to let our customers head into the yard and hand-select the pieces that are just right for them. We hope you enjoyed the visit and look forward to seeing you again soon!
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