Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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The Company was very helpful when John came to see us explaining everything so we understood everything involved with hiring a cleaner from them. Our cleaner came today and was very good a very nice... もっと見る
企業が回答しました
We work with Jenifer and she does amazing job every time. She is always on time, and informs us in advance if she needs to make a change. She is always kind, respectful, and detail oriented. We are gl... もっと見る
企業が回答しました
Was excited for the cleaner to come spend 3 hours as my health has made it hard for me to clean. Was v disappointed that not even basic dusting/polishing was undertaken. Kitchen floor not mopped (mop... もっと見る
企業が回答しました
企業情報
当該企業による記述
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
連絡先
4.4
優良
832件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and efficient
Charlotte made contact with me quickly following my enquiry in the site to explain the service arrange a home visit. She was approachable and efficient and confident that she would soon have a cleaner in place for the hours and times requested.
2024年10月7日
Time For You .Cleaning からの回答
Dear Frances,
Thank you for your fantastic 5-star review of Time For You Pinner. We are delighted to hear that Charlotte was friendly, efficient, and confident in arranging the perfect service for you.
We will ensure your feedback is shared with the Pinner local office.
Best wishes,
Suzanne
Time For You Customer Services
My experience with Time For You
Dr.Chitra Ray
I have been using the service of Time For You since 2022 for cleaning my apartment.
The whole process was extremely professional as well as with compassionate. Mark came to see me at the beginning to assess my need and to introduce the company. Since then I have always had good cleaning service by efficient and courteous personnel.In summery I am very happy with the Company.
2024年10月10日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Dr. Chitra Ray,
Thank you for your glowing 5-star review of Time For You. We are delighted to hear that your experience with our service since 2022 has been both professional and compassionate. It's wonderful to know that Mark and the team have met your expectations with their efficiency and courtesy.
So that I can ensure that the positive feedback reaches the relevant branch, I
have requested some extra information from you.
Should you have any further needs or queries, please do not hesitate to contact us.
Warm regards,
Suzanne
Time For You Customer Services
Very impressive
I've been very impressed with Time for You, both with the company and the standards of cleaning. The managers/owners are always courteous & polite, and the cleaners they select for customers are mostly excellent in my experience. I have every confidence in the cleaners I've been allocated. I would recommend this company without hesitation.
2024年10月9日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Alison,
Thank you so much for your 5-star review and your kind words about Time For You Surbiton.
We are thrilled to hear that our team has impressed you with their courteousness and high standards of cleaning. Your confidence in our cleaners and your recommendation mean a lot to us.
We will certainly pass on your feedback to the Surbiton local office.
Kind regards,
Suzanne Time For You Customer Services
I have found this company very…good
I have found this company very professional and quickly found a replacement cleaner when I wasn’t happy with the first one, my present cleaner is very good and reliable
2024年10月3日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Alison,
Thank you for sharing your positive experience with Time For You. We're delighted to learn that you find our service professional and that we swiftly provided a replacement cleaner to meet your needs. It’s great to hear your current cleaner is both good and reliable.
So that I can share your valuable feedback with the right local office, I have requested some extra information from you to help me locate your account and I look forward to hearing from you soon.
Many thanks
Suzanne
Time For You Customer Services
Time for you does what it says on the tin
Sam and her team of cleaners at Time for You are brilliant. Great customer service and good standard of cleaners. Communication is always really good and best thing is if cleaner is sick or they can't come one week, or if you want to change cleaners, you don't have to faff around, Sam will sort it all out for you. No hassle and loads of time back for me 😊
2024年10月8日
自発的なレビュー
Time For You .Cleaning からの回答
Thank you for your wonderful 5-star review of Time For You East London. We are delighted to hear that Sam and her team have provided you with such excellent customer service and reliable cleaning. Your satisfaction and time-saving experience are precisely what we strive for.
We will certainly pass your kind words onto Sam and the East London branch.
Best regards,
Suzanne
The Time For You Customer Services
Informed decision
Jaine gave me lots of information to help me decide and followed up with a home visit with more details of the whole process. It has all been done quickly and reliably. Jaine is professional and helpful. So far a five star experience!
2024年10月8日
Time For You .Cleaning からの回答
Dear Dr Stilwell
Thank you for sharing your fantastic five-star review of Time For You Tonbridge. We are delighted to hear that Jaine's professionalism and helpfulness made such a positive impact on your experience. It’s wonderful to know we've met your expectations.
Rest assured, we will pass on your commendations to Jaine and the Tonbridge office.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Suzanne
The Time For You Customer Services
Excellent service
I have been using Time For You for the last 2 years. They have helped me to find cleaners and saved me the hassle of interviewing, reference checking etc. The cleaners have been excellent and TFY are able to find backup when our cleaner is on holiday or sick. They are always extremely polite and helpful. I would definitely recommend their service.
2024年10月5日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Julia,
Thank you so much for your positive review and for taking the time to share your experience with Time For You. We are delighted to hear that you have found our service excellent and reliable over the past two years. Our team takes great pride in providing a hassle-free experience and ensuring you always have a dependable cleaner.
So that I can pass your comments over to the relevant local branch, I have requested some extra information from you and hope to hear from you soon.
Warm Regards
Suzanne Time For You Customer Services
Friendly and helpful agent who answered…
Friendly and helpful agent who answered questions easily and made the introductory process very straightforward.
2024年10月4日
Time For You .Cleaning からの回答
Dear Biddy,
Thank you so much for your wonderful 5-star review of Time For You Cardiff. We are thrilled to hear that Owen was friendly and helpful, making the introductory process straightforward for you. We truly appreciate you taking the time to share your experience and I will be sure to pass your comments on.
Best regards,
Suzanne
Time For You Customer Services
Time For You .Cleaning からの回答
Dear Steve,
Thank you for your fantastic review of our Time For You Weybridge branch. We are delighted to hear that you experienced good communication and found our cleaners to be reliable. Your feedback is greatly appreciated and will be shared with the branch to continue their excellent service.
Best regards,
Suzanne
Time For You Customer Services
Happy with service
We have been very happy with the service provided and cleaners have been really helpful, thorough and kind. Thank you for your support
2024年10月3日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Graham,
Thank you for your glowing 5-star review of Time For You Surbiton. We are delighted to hear that you have been pleased with our service and found our cleaners to be helpful, thorough, and kind.
We will be sure to pass on your kind words to the Surbiton branch team. Thank you for your continued support.
Warm regards,
Suzanne Time For You Customer Services
Time For You .Cleaning からの回答
Dear John
Thank you so much for your wonderful 5-star review of Time For You Huddersfield. We are delighted to hear that you found our Lindsey to be very helpful and patient.
We will be sure to pass on your kind words to the Huddersfield team.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
Suzanne
Time For You Customer Services
We have an excellent reliable cleaner
We have an excellent reliable cleaner, called Deyana Nikola!
2024年10月1日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Robin
Thank you so much for the great review, we're so pleased that you're really happy with Deyana. Thank you for providing some more details for me, I will be sure to pass your comments on to Kristina, James and the team at Surbiton.
I hope you have a wonderful day!
Suzanne
Time For You Customer Services
Not impressed with the service I…
Not impressed with the service I received and of course now I want to cancel they are enforcing the one month notice - so no cleaner and I still have to pay. Edit …. Due to threat of having this review removed if I don’t supply further information. ……I have not had a cleaner for the past few weeks as I was offered two separate cleaners over 2 weeks which would have meant 3 different cleaners in one month . There were also issues with the previous cleaner . This was the email I got which seems bizarre as I was so dissatisfied .
Dear M,
To follow up on our phone conversation today the 2nd of October we write to confirm the termination of our Business Agreement. The Agreement stipulates a notice period of one calendar month which we will take as from the date of our call, which means that our Agreement will be valid up until the 2nd of November - you have stated no cleaner is to be allocated for this time.
We would like to take this opportunity to say that we regret that the relationship has come to such an unfortunate end and wish you the best for the future and finding the cleaning solution for you. Should your circumstances change in the future please do not hesitate to contact us and we will be delighted to provide our services to you.
Kind regards,
Sarianna & Mikko
Time For You Maidstone
2024年10月2日
自発的なレビュー
Time For You .Cleaning からの回答
We have heard back from the local office, please see their reply below:
Dear Mary,
Thank you for sharing your feedback. We're sorry to hear that your recent experience with our branch didn’t meet your expectations.
When your regular cleaner provided us with less than a week's notice, we worked diligently to ensure there was no disruption to your service by assigning a temporary cleaner for an immediate start until your new regular cleaner could be scheduled in. We communicated this to you and you told us to wait for further instructions from you on how to proceed. Following this, we made several attempts to contact you by phone and email with our cleaners ready to start, but unfortunately, we didn’t receive a response from you.
It's important to note that during the six months you were with us, you had only one cleaner, and no issues were reported. We were surprised to hear of your dissatisfaction, as we would have appreciated the opportunity to address any concerns you might have had at the time. We feel we were not given a fair chance to rectify the situation before your decision was made to discontinue the service.
Our team works hard to ensure continuity, though scheduling flexibility might sometimes be required. Even with the short notice, we arranged for a temporary cleaner for you to avoid any delay in service.
Regarding the retainer, we believe it's reasonable to consider the cancellation from the date of our last discussion. Once the service agreement comes to an end, we will process the refund for the remaining retainer (when applicable). Kindly email us your bank details, and we will handle everything promptly.
If you have any further questions or would like to discuss the matter, please don’t hesitate to reach out. We’re here to help."
Kind regards,
Sarianna & Mikko
Time For You Maidstone
Hi Mary
Thank you for providing the extra details but I think we have been at cross purposes as I have not threatened to ask for your review to be taken down, just to get your account information from you so that I could contact the local office and see how I can help you.
I have left my previous message below for reference.
I will now reach out to Time For You Maidstone and see if I can help you get a resolution.
Many thanks
Suzanne
Time For You Customer Services
Hi Mary
I am so sorry to hear that you are unhappy with the service level that you have received from your Time For You local office.
So that I can better help you, I have requested some extra details from you, as soon as I them, I will hopefully be able to locate your account and assist you.
Many thanks
Suzanne
Time For You Customer Services
Time For You .Cleaning からの回答
Dear Roma,
Thank you for your wonderful 5-star review of Time For You Weybridge. We are delighted to hear that you find our company great and our cleaners reliable. I will certainly pass on your kind words to the Weybridge office.
Warm regards,
Suzanne
Time For You Customer Services
Very easy process
They make finding a reliable cleaner and all the organisation very simple - very happy with my experience.
2024年10月2日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Tim,
Thank you so much for your glowing review of Time For You Weybridge. We are thrilled to hear that you found the process easy and are very happy with your experience in finding a reliable cleaner, I will be sure to pass your lovely comments to Kristina, James and the rest of the team there!
Best regards,
Suzanne Time For You Customer Services
This first rate service takes the…
This first rate service takes the trouble out of finding a reliable cleaner. I cannot recommend them highly enough.
2024年10月2日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Gabriel
Thank you so much for your lovely review, it would be wonderful if could pass your comments onto the right local office so if you get a chance please let me know who your contact is!
Best Wishes
Suzanne
Time For You Customer Services
Time For You has helped us find multiple cleaners
Time For You has helped us find an appropriate cleaner at least 3 times. We have had our latest cleaner for at least a year. Time For You provides a prompt, tailored service to find referenced, experienced cleaners without you having to go through the hassle of interviews and reference checking yourself. If your cleaner is absent or unavailable, they are quickly able to find a temporary replacement to ensure continuity in cleaning. We have used their service for a good many years and would highly recommend them!
2024年10月2日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Caitlin,
Thank you for leaving such a fantastic 5-star review for Time For You Sutton. We are thrilled to hear that our service has consistently met your needs and provided you with reliable, experienced cleaners over the years.
Your recommendation means a great deal to us and we're delighted to be of service. I will pass your comments onto our Sutton local office who I am sure will be delighted by your feedback.
Many thanks
Suzanne
Time For You Customer Services
Time For You Cleaning Are Alway There For You..,
Time For You Cleaning has made my life so much better. I have health issues that make it very difficult to clean myself. My current cleaning is amazing, professional and friendly.
I would definitely recommend Time For You Clean to family and friends.
2024年9月30日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Antoinette
Thank you so much for your wonderful 5-star review of Time For You Surbiton. We are delighted to hear that our cleaning services have made a positive difference in your life and that you find our cleaner professional and friendly.
Your recommendation means a lot to us and I will be sure to pass your to the local office in Surbiton who I am sure will be delighted by your comments.
Kind regards,
Suzanne Time For You Customer Services
Shocking customer service
Shocking customer service, cleans are also rubbish all subbed out
2024年6月10日
自発的なレビュー
Time For You .Cleaning からの回答
Hi John
We are sorry to hear that you are unhappy with the service you have received from one of our local offices.
In order for me to help you, I first need to find your account so I have requested some more details from you.
Once I have these, hopefully we can do something to help you
Suzanne
Very happy with the service
Very happy with the service, standard and support provided by Symone and the team at Time For You. Can't recommend enough 👍
2024年9月28日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Richard
Thank you for your wonderful 5-star review! We're thrilled to hear that you are very happy with the service, standard, and support provided by Symone and the team at Time For You Wigan and I will be sure to pass your comments on the team!
Suzanne
Time For You Customer Services
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