I have only started with Time for You, so my experience is limited to a short time. The initial discussion was useful, a clear and thoughtfully planned system. I signed up and received a call a coupl... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Am very Happy with the Service I received from Luke Thomas regards viewing my house and assessing my needs. I will do another review once the cleaner has been towards the end of this week.
企業が回答しました
Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation.... もっと見る
企業が回答しました
Selected Time For You after reviewing several other companies because their working philosophy matched what we were looking for and we felt confident that their governance was robust. This was confirm... もっと見る
企業情報
当該企業による記述
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
連絡先
4.4
優良
893件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company to use!
I have used this company for a while now, and have been very pleased - our cleaner, Gabriela, does an amazing job and is a lovely person.
The company have been a pleasure to work with - prompt replies to emails, and any issues sorted as well.
I'm really happy I found Time for You, as I haven't had great experiences with other cleaning companies. Everything was explained and easy to set up.
2024年6月1日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Natalie
Thank you for your wonderful 5-star review for Time For You Surbiton! We're thrilled to hear that you’ve had such a positive experience with Gabriela and our team.
We appreciate your feedback and will ensure it is shared with the Surbiton branch. If you have any further questions or need assistance, please don't hesitate to reach out.
Suzanne
Time For You Customer Services
The initial meeting was easy to set up…
The initial meeting was easy to set up & Charlie took us through how they work very comprehensively. Our cleaner has been assigned at a time we wanted & all that remains now is to see what type of service we get.
2025年2月7日
Time For You .Cleaning からの回答
Dear Terry
Thank you for sharing your positive experience.
It's great to hear that your initial setup with Charlie was smooth and met your expectations.
We're eager to hear how you find our cleaning service so please feel free to update us with your feedback once you've experienced our service, we're sure you are going to be delighted with you cleaner!
Best regards,
Suzanne
Time For You Customer Services
Happy customer
Prompt and polite response to my enquiry. Good follow up service from the team.
2025年2月3日
Time For You .Cleaning からの回答
Dear Heather,
Thank you for your wonderful 5-star review for Time For You Fife. We are thrilled to hear you were pleased with the prompt and polite service you received.
We will be sure to share your feedback with the Fife local office.
Should you need any further assistance, please don't hesitate to contact us.
Best regards,
Suzanne
Time For You Customer Services
Alexandra is the best
I just wanted to say how happy I am with Alexandra from the Corby business, some would say I'm fussy (ok very fussy) and this lady is amazing and cleans all my glass doors and showers to perfection, I love cleaning myself but time doesn't allow me to do everything with working full time so Alexandra is my little Angel, glad I found you.
2025年2月4日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Janie,
Thank you for your wonderful 5-star review of Alexandra from Time For You Corby. We're thrilled to hear how satisfied you are with her exceptional service and attention to detail.
We'll be sure to pass on your praise to Alexandra and Dawn at the Corby local office.
Warm regards,
Suzanne Time For You Customer Services
Time For You .Cleaning からの回答
Dear Flo,
Thank you for your kind words and for giving Time For You Leicestershire a 5-star review.
We're thrilled to hear that you found our service friendly and professional, and that all your questions were answered.
We will be sure to pass on your comments to Carol and the Time For You Leicestershire team.
Best regards,
Suzanne
Time For You Customer Services
Time For You .Cleaning からの回答
Dear Miss Casey
Thank you for your fantastic review of Time For You Fylde!
We are thrilled to hear that you found our service professional, friendly, and of great value. Your feedback reflects the values we strive to uphold across our local offices and will ensure your kind words are passed on to Gill and the Fylde team.
Best regards,
Suzanne
Time For You Customer Services
Disappointing service
South Manchester
Timeline:
17/1/25 - £130 upfront
26/1/25 -£62.5 Cleaner 1 (another review for another day)
01/02/25 -£25 Cleaner 2 (reviewed here)
Cost of cleaning supplies (not added as can be reused)
02/02/25 - Threats of legal action for talking about my experience.
03/02/25 - Refutes my claim of threats of legal action. Text messages available to confirm my account.
See below:
“The value of your out of pocket cost would appear to be a lie as well. You have received the service you paid for you are just unhappy with it. “
————
Signed up recently with them. Have had 2 different cleaners and paid them on the day.
Here’s an account of what happened with the second cleaner:
Planned today’s cleaning in advance from 13:00 to 15:00. Hoovering and light dusting - 2 bedrooms, 1.5 toilet and open plan lounge that needed mopping, kitchen top needed a wipe. Please keep in mind they had sent a cleaner in the week before so you’d expect this to be done in 2 hours or Atleast have her finish one floor. Atleast.
Planned arrival at 13:00.
Arrived at 14:03. Only told me she was running late after I made contact at 13:15.
I rearranged my evening plans so we can get the work done.
Spent 9 mins showing her everything I needed doing.
Started on upstairs toilet at 14:12 and finished it at 15:08. Claims she hoovered my room, the corridor and my daughter’s room.
Yet somehow my shelves are still dusty and there are bits of paper/ hairpins on the carpet that was supposedly hoovered by two of their cleaners a week apart.
Left at 16:00 as planned for 2 hours.
Only area clean: one bathroom.
Direct payment to cleaner: £25.. for one bathroom.
——-
2025年2月1日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Sana
I have managed to locate your account and spoken to Jamie who owns the Manchester local office for Time For You.
He refutes your comment that he threatened legal action following your Google review but he has said that he mentioned to you that he thought the review to be libellous and untrue.
He has asked if you could reach out to him directly using Manchester@uk.timeforyou.cleaning and he will be able to directly address the concerns you have.
Suzanne
Time For You Customer Services
Looking for a trustworthy ckeaning company
I found Lucyann's advert in the Selby journal so gave her a ring & was very impressed with her. She explained about her company and the people she gets to do the cleaning for clients. I was happy with the way she ran the business so went on to use her for my present needs after a nasty fall in January with a cleaner sorted out from next week
2025年2月1日
Time For You .Cleaning からの回答
Dear Barbara
Thank you for your wonderful 5-star review! We're thrilled to hear about your positive experience with Lucyanne at Time For You Selby.
We appreciate your feedback and will ensure I pass your wonderful review onto her.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
Very happy with the cleaner
2025年1月30日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Ismael
Thank you so much for the 5 star review, I am thrilled to hear that you are very happy with the cleaner than your local office has found for you.
So that I can pass your review on the relevant local office, I have requested some more information from you to help me locate your account.
Have a great weekend!
Suzanne
Time For You Customer Services
A good service
I am very pleased with the cleaner that Time For You has provided. She is reliable and efficient.
2025年1月27日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Janet
Thank you so much for the 5 star review, I am so pleased that you are happy with the cleaner Time For You has found for you.
I understand that you are with our local office in Twickenham and I have passed your kind words over to Kristina and the team.
Thank you for choosing Time For You and we're looking forward to helping you with your domestic cleaning needs!
Have a great week!
Suzanne
Time For You Customer Services
Organised cover when our regular…
Organised cover when our regular cleaner was off sick
2025年1月30日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Nicola
Thank you so much for the 5 star review, so that I can pass your review on the relevant local office, I have requested some more information from you to help me locate your account.
Have a great weekend!
Suzanne
Time For You Customer Services
Be very clear about the "cancelation fee" contract section before you agree to sign
I write on behalf of my 87 year old mother:
My mother arranged to be visited to discuss her cleaner needs and had everything very positively explained to her during the visit. The breakdown of costs, the agents fees for every visit and the quality of cleaning were all explained and backed up by a lovely glossy brochure.
As with all doorstep contracts my mother had a 14 day cooling off period to cancel the contract as per trading standards regulations.
The next day she decided to cancel and within a few minutes of emailing this instruction a £50 "cancelation fee" was taken from her account with an explanation that this was in accordance with sections 10.5 and 10.5.1 of the contract.
This was not explained to my mother at any point (she has very good recall).
To include a section within a contract that is cancellable within 14 days that says you can't cancel without a fee reminds me of the hard sell double glazing and timeshare salesmen of the 80's and 90's.
It appears this is to cover the cost of the representative travelling to secure the contract and just doesn't appear at all ethical when it wasn't explained at any point to my mother.
Shame on you Sean!
Having read the detailed response I still maintain that the cancelation fee clause was not made clear enough to be understood, and stand by my review as a caution to other potential customers.
2025年1月10日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Chris
We have heard back from Sean Power, the owner of Canterbury local office and he has advised the below,
Suzanne
Time For You Customer Services
Hi Chris
Thank you for your feedback. I had a call with your mother on 11th January, explaining in detail how the service works and we went through all of her requirements on the telephone and I explained in detail our terms of business, pricing, insurance, allocation and management. Your mother was keen to go ahead so we then arranged a home visit to the property where I went through our terms of business a second time and answered any questions that your mother had and discussed the scope of work that she would like completed each clean in more detail. Your mother read and signed the terms of business and also went on to sign our 'rights to cancellation notice' and chose option 1 which waivers the 14 day cooling period as she was keen to get someone started as soon as possible and did not want to wait 14 more days. I then gave your mother a welcome pack which had a paper copy of the terms of business, this would have been the third time that your mother had now discussed the terms of business with myself. Firstly on the telephone, then at the property and then I left her a paper copy also for her convenience. In your email to me you state that your mother is hard of hearing yet following our telephone conversation she had an electronically read and signed an agreement and was handed a printed agreement in her welcome pack. With your mother happy and eager to proceed I then vetted and allocated a cleaner to complete her cleaning for her. Just to confirm, we have now had a telephone consultation, a home consultation, a contract signing, a waivered 14 day cooling off period and the vetting and allocation of a cleaner (Danielle) who your mother requested to start on the Monday, along with the setting up of a direct debit via GoCardless. Your mother then, unfortunately, had a change of heart and decided to cancel the service, if you look at our signed terms of business and the signed and waivered cooling off period you will see that there is an administration charge for any cancellations after the commencement of the service as we are now in contract and services had been provided to vet and allocate your mothers cleaner, Danielle, who had been scheduled and ready to attend on Monday. Your mother was so elated with our meeting that she said she was recommending us to her friend who was also looking for a trustworthy and reliable cleaning service with DBS checked cleaners. My business is cleaning for over 250 households with happy clients every day within the CT postcodes. I am sorry to see that you are disappointed but our terms of business are in place to protect the business as well as the cleaners and the clients.
Please feel free to call me if you would like to discuss further. Warm regards,
Sean Power
Not able to engage in the first place
Can't comment on the service as was never able to engage. Got email for callback in SE3 saying would ring and did not. When rung number to chase a few weeks later, it didn't exist (020 8088 2004). Website contains no way of getting in touch. Shame as reviews were good.
2024年12月29日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Tim
Thank you for your patience with my reply, I have been working behind the scenes to see how I can help you. I think I may have found a local office who can help you. Can you please email me on suzanne.bald@uk.timeforyou.cleaning with your address and I am hopeful we will be able to find a solution for your needs.
I am looking forward to hearing from you soon,
Suzanne
Time For You Customer Services
Very pleased with speed and efficiency of TFY
This is my first experience of using an agency like this for cleaning. I had considered something like this in the past but didn't take the step until I saw them advertised in a local magazine recently. I checked out the recommendations and decided to give them a go. So far my experience is very good. Angie was incredibly efficient in coming back to my online enquiry and matched me with my cleaner very quickly following our initial chat and house visit (less then 2 weeks to get it all arranged). Everything was very clear in terms of expectations, costs, managing access etc. Today was my first clean and I am very happy with the result and with my cleaner, so early days but certainly very glad that we have used Time For You.
2025年1月8日
Time For You .Cleaning からの回答
Dear Phil and Zen
Thank you for taking the time to share your positive experience with Time For You East Leicestershire and Rutland and for your patience with my reply.
We are thrilled to hear that your first venture into using a cleaning agency has been so successful, and it's wonderful to know that Angie was able to assist you so efficiently.
We are particularly pleased that the process, from your initial inquiry to the completion of your first clean, was smooth and met your expectations.
We look forward to providing you with ongoing excellent service and hope you continue to enjoy the benefits of having Time For You take care of your cleaning needs.
Best regards,
Suzanne
Time For You Customer Services
Professional company with reliable trustworthy cleaner …
Professional company who have checked regularly since we engaged their services that I was happy with the cleaner assigned-which I am! She has been reliable and trustworthy and does a great job of cleaning our house every week. I would recommend this company to anyone looking for a cleaning service
2025年1月8日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Mrs Davis
Thank you for taking the time to leave such a glowing 4-star review for Time For You Surbiton. We are delighted to hear that you have had a positive experience with our services and that your assigned cleaner has proven to be reliable and trustworthy.
It's wonderful to know that our regular check-ins have contributed to your contentment.
Your recommendation means a great deal to us and we will be sure to pass on your kind words to the Surbiton branch.
If you have any further feedback or require assistance, please do not hesitate to get in touch.
Warm regards,
Suzanne
Time For You Customer Services
Friendly efficient service
Friendly efficient service. Phone is always answered and requests attended to with no delay.
2025年1月8日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Pixie,
Thank you for your fantastic 5-star review. We are thrilled to hear that you’ve experienced friendly and efficient service, and that your requests are promptly attended to.
To ensure I can get the feedback to your local office, it would be helpful if you could respond to my request for some extra information which will help me locate your account.
Warm regards
Suzanne
Time For You Customer Services
Highly professional cleaning company
Highly professional cleaning company. Well managed and quick to respond. Cleaner started two days after initial visit. Diolch Owen.
2025年1月7日
Time For You .Cleaning からの回答
Dear Caroline,
Thank you so much for your glowing 5-star review of Time For You Cardiff. We are delighted to hear that you found our services highly professional and well managed.
It's fantastic to know that our team, including Owen, was quick to respond and that your cleaner could start promptly.
We will certainly pass on your kind words to the Cardiff branch.
Diolch am ein dewis ni!
Suzanne
Time For You Customer Services
I can’t recommend them highly enough!
I started using Time For You after seeing their advert in the local magazine. I needed a cleaner for my older cousin who lives alone and has a cat. The lovely cleaner started with a deep clean of his kitchen and bathroom, which took 6 hours, she has then continued to visit once a week for 2 hours to keep the rooms clean and as hygienic as possible. She is amazing! When she has had a holiday the company have arranged for a fill in cleaner and each time they have done an excellent job. I can’t recommend the service highly enough, everyone is friendly, helpful and hard working and my cousin is happy to have them in his home.
2025年1月7日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Jac,
Thank you so much for your glowing review of Time For You Sutton! We're thrilled to hear that our service has made such a positive impact on your cousin's home. It's heartening to know that our cleaner has been able to maintain high standards of cleanliness and hygiene, and that our team has been reliable and accommodating during her absences.
Your recommendation means a lot to us, and we'll be sure to pass your kind words on to the Sutton branch.
Thank you once again for recognising our efforts.
Warm regards,
Suzanne
Time For You Customer Services
Pleased with the service and client…
Pleased with the service and client care/ customer service. Smooth process, cleaner is good, admin is easy. Very friendly staff. Would recommend.
2024年12月25日
自発的なレビュー
Time For You .Cleaning からの回答
Dear Sven
Thank you for sharing your kind feedback regarding your experience with Time For You. We are thrilled to hear that you found our service smooth and our staff friendly. Your recommendation means a lot to us.
To ensure I can get the feedback to your local office, it would be helpful if you could respond to my request for some extra information which will help me locate your account.
Warm Regards
Suzanne
Time For You Customer Services
Liars
I would give zero stars if it was possible. Stay away from these liar and deceptive people.
It wasn’t explicitly mentioned during our face to face meeting with their representative or on phone call that we’d need to pay £50 admin fees if we don’t go ahead with the service after signing the contract, and it was said that us signing the contract did not bind us for any payments unless we confirm to proceed after meeting the cleaner. None of thier emails before setting up the direct debit have any mention of this charge, it was only after we asked to put it on hold this charge was mentioned. The only clause mentioned was that we need to give a 1 month notice once the service starts.
They have clearly taken advantage of the fact that no one reads through the long T&C text, and have kept hidden charges in the contract. I have proof our conversation with their representative on our cctv camera and all email trails, I will definitely take this to consumer court so that others don’t suffer at the hands of these pilferers.
2025年1月3日
自発的なレビュー
Time For You .Cleaning からの回答
Hi Jasleen
I am sorry to hear that you are not satisfied with your experience in using Time For You, this is certainly not what we strive for.
My current understanding is that this complaint has been addressed on another Trustpilot review and that this second complaint is related to the reply on that review.
I have reached out to the local office in Epsom and they are interested in viewing the CCTV if you are able to share with them and they are also happy to relook at the £50 admin fee if their employee who attended the property said anything that was not in the agreed script.
Please feel free to reach out to them directly in order to get this matter sorted.
Suzanne
Time For You Customer Services
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