I have only started with Time for You, so my experience is limited to a short time. The initial discussion was useful, a clear and thoughtfully planned system. I signed up and received a call a coupl... ãã£ãšèŠã
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Am very Happy with the Service I received from Luke Thomas regards viewing my house and assessing my needs. I will do another review once the cleaner has been towards the end of this week.
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Absolutely appalling service. Cleaner was good at her job but showed up a handful of times over a period of months. Every week was a different excuse. The company did zero management of the situation.... ãã£ãšèŠã
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Selected Time For You after reviewing several other companies because their working philosophy matched what we were looking for and we felt confident that their governance was robust. This was confirm... ãã£ãšèŠã
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All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you donât have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
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Time For You .Cleaning ããã®åç
Dear Linda
Thank you for your kind feedback for Time For You Rugby!
Weâre really pleased to hear you found our team friendly and helpful.
Providing a great experience from the first point of contact is very important to us.
I shall be sure to pass your kind words onto Sam, Emma and the team.
Suzanne
Time For You Customer Services
Time for you cleaning services-Sam
I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. Sam listened to my requirements and matched me with someone who 'fitted the bill'.
When our cleaner has gone on holiday, Sam checked in to see if I required a replacement in her absence. I'm not sure how many people would do that.
2025幎12æ16æ¥
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Time For You .Cleaning ããã®åç
Thank you so much for your lovely review.
Weâre really pleased to hear that Sam was able to support you and find a cleaner who was the right fit for your needs. Itâs especially nice to know you felt listened to and well looked after, including the check-in while your cleaner was away.
Thank you again for taking the time to share your experience and I'll be sure to pass on your kind words to Sam and the team.
Suzanne
Time For You Customer Services
Sam - Time for you - East London branch
Sam, our excellent cleaning agent, she introduced us to a fantastic cleaner. Her services are goodâI fully trust and highly recommend her to anyone seeking reliable cleaning.
2025幎11æ3æ¥
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Time For You .Cleaning ããã®åç
Hi Debbie
Thank you so much for taking the time to leave such a lovely review.
Weâre delighted to hear about your positive experience with Sam and the cleaner she introduced to you.
Itâs wonderful to know that youâre happy with the service and feel confident recommending her.
Your feedback is truly appreciated and will be shared with Sam and the team.
Suzanne
Time For You Customer Services
Saves me so much time.
I was a little dubious about having my house cleaned by a company. I work nights full time, and also study at university full time so my time is very limited.
Having a new bathroom and kitchen, it became very evident that I didn't have the skill nor the time needed to maintain my investment..
I have to say, i'm so happy. My cleaner is great, cracks on immediately, never pesters me. We set a time and he's always on time, works immediately and is always prepared. My house smells so good when he's gone and my bathroom and kitchen still look brand new. Super, super happy with this decision!
2025幎10æ3æ¥
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Time For You .Cleaning ããã®åç
Hi Ben
Thank you so much for taking the time to share your experience. Weâre delighted to hear how much of a difference the service has made for you, especially with such a busy schedule.
Hearing that youâre âsuper, super happyâ truly means a lot to us.
If youâd like us to pass your kind comments on, please feel free to provide a few more details so we can make sure your review reaches the right team.
Suzanne
Time For You Customer Services
Angie was very supportive
Angie was very supportive, listened to our needs and worked hard to provide a level of service that was both thoughtful and insightful for my elderly grandmother.
2025幎12æ2æ¥
Time For You .Cleaning ããã®åç
Hi Mrs Matthews
Thank you so much for your thoughtful review.
Weâre delighted to hear that Angie was able to support you and your grandmother with such care and understanding.
She takes great pride in listening closely to each familyâs needs, and your kind words mean a great deal to her and the whole East Leicestershire & Rutland team.
If thereâs ever anything more we can do for you, please donât hesitate to get in touch.
Suzanne
Time For You Customer Services
Very professional & helpful approach.
2025幎12æ4æ¥
Time For You .Cleaning ããã®åç
Hi Carol
Thank you so much for your kind review! Weâre delighted to hear that you found our approach professional and helpful.
Gavin, Claire, and the whole Glasgow North team truly appreciate your feedback. If thereâs ever anything more we can do for you, please donât hesitate to get in touch.
Suzanne
Time For You Customer Services
Awful Experience with Time For YouâŠ
Awful Experience with Time For You Cleaners - Sean power Canterbury branch
I rarely leave negative reviews, but my experience with Time For You has been so disappointing that I feel it is important to warn others.
After being sent four different cleaners in a short period of time, I eventually cancelled the service over the phone. The constant turnover of cleaners meant I was repeatedly having to show new people around my home and explain everything from the beginning. It became more time consuming than it was worth and completely defeated the purpose of hiring a cleaning service for convenience.
Despite cancelling over the phone, I later discovered that they continued charging insurance payments to my account because I had not sent a written cancellation. At no point did they contact me to ask why no cleaner had attended or whether I wished to continue. They simply kept taking payments without providing any service.
When I raised this, they refused to refund the payments already taken, even though no cleaning had taken place. They only offered to cancel one upcoming payment as a gesture of goodwill which does not address the money they continued to take while providing nothing in return.
To make matters worse, they involved me in an internal investigation about one of their cleaners and made inappropriate insinuations that had nothing to do with me. Their tone throughout has been defensive, unhelpful and lacking any sense of responsibility or customer care.
Overall, the experience has been stressful, unprofessional and extremely disappointing. The constant change of cleaners, poor communication and refusal to refund payments for a service not provided has left me feeling let down and taken advantage of.
I would strongly advise looking elsewhere for a cleaning company. Time For You has been a complete waste of time and money, and I will not be using them again.
2025幎12æ3æ¥
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Time For You .Cleaning ããã®åç
Hi Tiffany
I am so sorry that your experience of Time For You has not been the one we would have expected it to be.
I shall be personally looking into this for you and will update you as soon as I can.
Suzanne
Time For You Customer Services
Visited and sounded very encouraging
Stephen visited to discuss options and needs. Seems positive and no nonsense approach, promise we will be kind to the cleaner!
Looking forward to working together
2025幎12æ2æ¥
Time For You .Cleaning ããã®åç
Hi Chrissy
Thank you so much for your lovely review!
Weâre delighted to hear that Stephenâs visit was helpful and that you felt encouraged by his straightforward approach.
We always aim to make the process simple and positive, and we truly appreciate your kindness toward our cleaners, it means a lot.
Weâre really looking forward to working with you and supporting your cleaning needs and I shall be sure to pass your comments to Stephen and the team at Time For You Chelmsford!
Suzanne
Time For You Customer Services
Very good experience
I was very pleased to meet with Chris today who made me feel
very comfortable and answered all my questions regarding the services offered and as a result I signed up to a contract to begin in the new year
2025幎12æ1æ¥
Time For You .Cleaning ããã®åç
Hi Angela
Thank you so much for your lovely review for Time For You Wiltshire. Weâre delighted to hear that meeting with Chris was such a positive experience and that he was able to put you at ease and answer all your questions.
Weâre really pleased to have you on board and look forward to providing you with a great service in the new year.
I shall be sure to pass your kind words onto Emma and Chris and if you need anything in the meantime, please donât hesitate to reach out.
Suzanne
Time For You Customer Services
Trustworthy and reliable
Really quick to respond and get organised, great cleaners, work hard and good humoured. Trustworthy and reliable.
2025幎11æ18æ¥
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Time For You .Cleaning ããã®åç
Dear Ms Mason
Thank you so much for your lovely review!
Weâre delighted to hear that Sam and her team were able to get everything organised quickly for you and that youâre happy with the cleanersâ hard work and positive attitude.
Trustworthiness and reliability are incredibly important to us, so itâs wonderful to know this has been your experience.
We really appreciate you taking the time to share your feedback and I will be sure to pass it onto Sam and her team.
Suzanne
Time For You Customer Services
Time For You .Cleaning ããã®åç
Hi Lyn
Thank you so much for your lovely review!
Weâre really pleased to hear that you found our response quick and clearly explained.
Providing friendly, efficient support is something we take great pride in here at Time For You Ashby de la Zouch and I will be sure to pass your feedback onto Liam and the team!
If you ever need anything else, we're always here to help.
Suzanne
Time For You Customer Services
All very clear and easy to understandâŠ
All very clear and easy to understand with direct debit put in place and can accommodate payment by cheque as unable to source cash as housebound at the moment.
Had a good feeling about the whole discussion and transaction details.
2025幎11æ4æ¥
Time For You .Cleaning ããã®åç
Thank you for your kind words and for sharing your experience with us.
Weâre so pleased to hear that you found everything clear and easy to understand, and that the payment arrangements worked well for your situation.
Itâs great to know you felt confident and comfortable throughout the process, thatâs exactly what we aim for!
I will pass your comments to Ralph and the team in Fife and I am sure they'll be delighted!
Suzanne
Time For You Customer Services
A good experience
Very friendly but also very well organised and professional in their approach glad I contacted them
2025幎11æ4æ¥
Time For You .Cleaning ããã®åç
Hi Ann
Thank you so much for your lovely feedback!
Weâre delighted to hear that you had a great experience with us and that you found our team in the local office in Walsall friendly, organised, and professional.
Itâs wonderful to know youâre glad you got in touch, we really appreciate you taking the time to share your experience and will be sure to pass onto Jack and the team,
Suzanne
Time For You Customer Services
Lovely visit.
Both avril& samantha were lovely and explained everything to us about the buisness. My elderly relative found them very nice to talk to.
2025幎11æ3æ¥
Time For You .Cleaning ããã®åç
Hi Lisa
Thank you so much for your kind review!
Weâre delighted to hear that Avril and Samantha from our West Lothian local office has made such a positive impression and that your relative enjoyed chatting with them.
They both take great pride in providing a friendly and reassuring service, so your feedback means a lot.
We really appreciate you taking the time to share your experience.
Suzanne
Time For You Customer Services
Friendly cleaner, unfriendly company culture
I booked a regular clean through Time For You Ealing in October 2025. The cleaner was lovely and did a great job, but my experience with the company itself wasnât great.
While the formal terms were clear and handled correctly on paper, the communication felt slow, impersonal, and at times defensive. I had requested to communicate by email or WhatsApp rather than by phone â which they agreed to â but the tone still came across as inflexible and a bit dismissive.
The setup â separate payments and a quarterly management fee paid in advance â may suit some people, but combined with the communication style it gives quite a rigid and unfriendly impression. I fully understand the companyâs policies; my concern is the way theyâre communicated and enforced, which often feels transactional rather than service-focused.
Looking at other public replies, this seems to be a broader pattern. In one response from the Canterbury branch to a customer named Chris (writing on behalf of his elderly mother), the company publicly shared personal details and took an argumentative tone. Another, from the Belfast branch (Nov 2024), described a customerâs home and accused them of âunrealistic expectations.â My own experience was much milder, but seeing those exchanges reinforced my sense that thereâs a wider cultural issue with how feedback is handled.
If the company replies here, I hope theyâll keep their response general and professional â Iâve shared only whatâs relevant to my own experience and prefer that any private details from our correspondence are not discussed publicly.
The cleaner herself was excellent, but the management side would really benefit from a friendlier, more responsive, and customer-centred approach.
2025幎11æ5æ¥
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Time For You .Cleaning ããã®åç
Hi Annie
Thank you for sharing your feedback. Weâre genuinely pleased to hear that you were happy with your cleaner and the standard of their work, we agree, they do a great job!
Weâre sorry to learn that you felt our communication style came across as impersonal. I understand from the local office that they tried to build a more personal relationship by calling you you requested that communications be through WhatsApp.
We do our best to respect each customerâs preferred method of contact while ensuring that all the necessary details about payments, supplies, and terms are understood before cleaning begins.
We always aim to keep things clear and professional, particularly as our service involves separate arrangements between clients and cleaners.
We take your comments seriously and will review how we can make our tone and explanations friendlier while still keeping everything transparent and compliant with our processes.
Thank you again for your feedback, it helps us continue to improve the experience for all our clients.
Time For You Customer Services
Lindsey was so warm and lovely- reallyâŠ
Lindsey was so warm and lovely- really looking forward to working with this company x
2025幎11æ5æ¥
Time For You .Cleaning ããã®åç
Hi Shelley
Thank you so much for your kind words!
Weâre delighted to hear that you found Lyndsey from our local office in Whitely Bay warm and lovely, she truly cares about helping her clients find the right cleaner and making the process as easy as possible.
We really appreciate you taking the time to share your experience and look forward to working with you too! ð«
Suzanne
Time For You Customer Services
Great introduction by Jenny and quickâŠ
Great introduction by Jenny and quick response with allocated cleaner. Very helpful and informative.
2025幎11æ3æ¥
Time For You .Cleaning ããã®åç
Hi Lizzie
Thank you so much for your lovely feedback!
We're delighted to hear that Jenny from our Hemel Hempstead local office made such a great first impression and that you found the process quick, helpful, and informative.
We really appreciate you taking the time to share your experience and hope you continue to be just as happy with your cleaner.
Suzanne
Time For You Customer Services
Time For You .Cleaning ããã®åç
Hi Rita
Weâre really pleased to hear that you found the team helpful and that everything was explained clearly. We always aim to make the process as simple and stress-free as possible.
Your feedback means a lot to us and I will be sure to pass your kind words onto Lindsay and Matt at Time For You Huddersfield!
Suzanne
Time For You Customer Services
Fantastic Service! âïžâïžâïžâïžâïž
Weâve been absolutely delighted with the service weâve received â itâs been first class from start to finish.
From our very first meeting with Kenny, everything was clear and professional. He took the time to ask exactly what we were looking for, and we decided to go ahead with a regular domestic cleaning service.
We were lucky enough to be matched with Louise, who has been the perfect fit for our home. She provides a fantastic cleaning service, pays great attention to detail, and everything is always spotless. Sheâs friendly, kind, and completely reliable.
If thereâs ever anything else we need or any changes to make, Louise is always available and happy to help.
Weâre genuinely thrilled with the service â itâs exactly what we were hoping for. We would highly recommend the company, and especially Louise, to anyone looking for a high-quality cleaning service.
2025幎10æ18æ¥
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Time For You .Cleaning ããã®åç
Thank you so much for your fantastic 5-star review! ð
Weâre absolutely delighted to hear how pleased youâve been with our service from start to finish. Kenny takes great pride in making sure everything is clear and tailored to each clientâs needs, so itâs lovely to know his professionalism made such a positive impression.
Weâre also thrilled to hear that Louise has been such a perfect match for your home. She really does go above and beyond to provide an excellent, reliable service, and your kind words will mean a lot to her.
Itâs wonderful to know that youâd recommend us so highly, feedback like this makes all the difference to our team. Thank you again for choosing Time For You Glasgow South!
Warm regards,
Suzanne
Time For You Customer Services
I feel very lucky
I feel very lucky, Amelia was excellent, very thorough and efficient.
2025幎10æ3æ¥
Time For You .Cleaning ããã®åç
Thank you so much for your lovely feedback!
Weâre delighted to hear that you feel so lucky to have Amelia ,she truly takes pride in providing a thorough and efficient service.
Weâll be sure to pass on your kind words to her and the local office in Brighton as itâs wonderful to know youâre happy with your cleaning and the Brighton team.
Suzanne
Time For You Customer Services
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