We have used tithe.ly for over 5 years now. They are NOT a company that has been satisfied with the status quo of their product. They are constantly seeking improvement and customer satisfaction. They... もっと見る
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Finding where I need to go to accomplish my task is really awkward. I notice that an individual giver (myself) and a church are all thrown together. I notice the company has gotten bad review for it... もっと見る
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Justin is a great rep. While there was an honest mistake with a coupon code that was shared too widely, you still did a good job handling the situation. Ignore the recent 1-star reviews. They wer... もっと見る
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Tithely has truly been a one stop shop for our organization. The platform is incredibly easy to navigate, even for team members who are not tech savvy. Everything feels streamlined and intuitive,... もっと見る
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企業情報
当該企業による記述
Tithely provides the tools you need to engage with your church online, stay connected, increase generosity, and simplify the lives of your staff. With tools like text and email messaging, custom church apps and websites, church management software, digital giving, and so much more… it’s no wonder why over 40,000 churches in 50 countries trust Tithely to help run their church. Learn more about the global leader in church technology at tithely.com.
連絡先
901 Woodland St., #104, 37206, Nashville, 米国
- (424) 228-8870
- support@tithe.ly
- tithe.ly
4.6
優良
1156件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
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Recent 1-star-ers knew what they were getting into
Tithe.ly ran a low-key merch promotion that was shared without their knowledge on a large Australian bargain community. Consequently it was abused to the fullest, with mention of some users even creating multiple accounts to double-dip. The result was thousands of orders at the cost of $0 to bargain hunters.
Rep Justin has been super responsive on the site, and gone through all the right steps to explain the honest mistake. He's stayed respectful in spite of the shameful behaviour of some entitled people in the comments.
Thank you Justin!
2023年7月7日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you Paul for your kind words, and for even taking time out of your day to provide some context. Things do happen, and we're grateful for our amazing Tithely family ( our customers, and the Tithely team) for their support!!
BEWARE: SCAM COMPANY
This company will scam you and take your money. They will not send an email about your order cancellation and will keep the hard earned money you spent on purchased items!!! Beware and take your money elsewhere!
2023年7月7日
Tithe.ly Church Giving & Engagement Platform からの回答
Hi Helen. If your paid real money for your swag order, it has been refunded but can take 3-5 days to process.
For clarity, a coupon code for a $100 discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders within a 2 hour time frame in the middle of the night (US) that we simply were not able to fulfill, so we cancelled the orders. Thousands of orders were for the same person using thousands of different email addresses. A cancellation email was sent to each order from Shopify (many emails were fake) as well as refund notifications for anyone who paid real money above the coupon. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not an apparel company nor did we scam anyone or collect personal data. We apologize for this inconvenience and unfortunate situation.
Order was cancelled
Order was cancelled. I placed an order for a jacket and it was cancelled. I did receive order confirmation initally then it was cancelled. Do not recommend.
I have no Idea what Ozbargain was until mentioned in this review. A friend of mine provided me with the code for a free jacket to support the app we use. Not my problem others are scammers.
Once again it was cancelled without notification and it is not right having a discount code to your website and not honoring it.
Does not matter now as we will probably not use the app in the future due to the bad experience. Thanks.
2023年7月7日
Tithe.ly Church Giving & Engagement Platform からの回答
Hi Mel. For clarity, a coupon code for a $100 discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders within a 2 hour time frame in the middle of the night (US) that we simply were not able to fulfill, so we cancelled the orders. Thousands of orders were for the same person using thousands of different email addresses. A cancellation email was sent to each order from Shopify (many emails were fake) as well as refund notifications for anyone who paid real money above the coupon. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not an apparel company nor did we scam anyone or collect personal data. We apologize for this inconvenience and unfortunate situation.
Ignore the recent reviews
Justin is a great rep. While there was an honest mistake with a coupon code that was shared too widely, you still did a good job handling the situation.
Ignore the recent 1-star reviews. They were trying to take advantage of an open $100 coupon with no minimum spend that circulated to one of Australia’s largest bargain sites, with thousands of orders coming out as $0. This resulted in orders being cancelled - completely understandable.
Keep up the good work!
2023年7月7日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you so much Len! We appreciate you seeing not only our heart at Tithely, but of those who work here. It's always about serving and equipping the local church, and sprinkling in generosity in between.
Unprofessional
I ordered some merch but they cancelled without notice. I just randomly logged in my account and saw my order was cancelled. No reason, no explanation and no communication at all. It's truly unprofessional and impolite way to treat customers.
Edited to response to Tithy:
"We replied to the email address submitted with every order (most of which were fake emails)"
Stop lying. I didn't received any email even the spam folder.
"This 1 star review is not a reflection of our products and services"
Yes,it is. It's your fault in the first place but I don't see you take any responsibility or apologies for people's inconvenience and bad experience. In stead, you just blamed people for not having your consent and ordered. It's not a good service attitude and deserves 1 star.
2023年7月4日
Tithe.ly Church Giving & Engagement Platform からの回答
Hi there. For clarity, we did not run a promo on OzBargain and the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders that we simply were not able to fulfill, so we cancelled the orders. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain and replied to the email address submitted with every order (most of which were fake emails). This 1 star review is not a reflection of our products and services, as we are not a swag or merchandise company nor did we scam anyone or collect personal data.
One star for freedom of speech
I am totally OK when they cancelled the order. But they have asked people to remove poor reviews, which is irritating. Looks like autocrats stopping anything against them. One star for this and thank you.
2023年7月6日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
We asked people to please consider removing their one-star reviews because this situation has nothing to do with our business or products and the bad reviews are nothing more than an attempt to cause us harm. Someone posted a coupon code to our corporate swag shop on an Australian based coupon site without our consent for the sole purpose of trying to abuse and take advantage of our generosity. When we cancelled the orders we communicated very clearly to all why we cancelled them and apologized for the inconvenience. There was no way we would be able to fulfill t-shirt orders for 8000 people. Most of which were the same people uses hundreds of bogus email addresses in order to game the system.
Do not buy from them, they do not ship order
They do not honor the orders, and do not refund either.
they do not honor the promotions as they advertise it for.
and then flag so many true genuine reviews for it, such as scummy behavior. - Face the reality you did not honor anything, and you falsely advertised promotions
2023年7月6日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Hi there. For clarity, we did not run a promo on OzBargain and the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders that we simply were not able to fulfill, so we cancelled the orders. Majority of the orders were placed for free, however any that paid with real money has been refunded. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not a swag or merchandise company nor did we scam anyone.
Canceled promo order for “fraud”
Placed an order after seeing promo on Threads app, ordered cancelled for “unforeseen circumstances.” This was disappointing, however the reason for order cancellation was fraud?? Not particularly “Christian” of this store, considering I also partly paid, and have yet to receive a refund.
2023年7月6日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Hi there. For clarity, we did not run a promo on OzBargain and the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders that we simply were not able to fulfill, so we cancelled the orders and refunds for any money spent were sent. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not a swag or merchandise company nor did we scam anyone.
fraudulant company in the business of data collection
they hand out a discount code and cancels the order claiming it to be a fraud.
it was their fault, not ours.
looks like fraud company in business of data mining / data collection
2023年7月6日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Hi there. For clarity, we did not run a promo on OzBargain and the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders that we simply were not able to fulfill, so we cancelled the orders. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not a swag or merchandise company nor did we scam anyone.
Beware, they do not honour their word!
Ran a promotion on their website which they did not honour. Now have my personal information. I believe this was a scam! Be careful when dealing with their dishonourable organisation.
2023年7月6日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Hi there. For clarity, we did not run a promo on OzBargain and the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders that we simply were not able to fulfill, so we cancelled the orders. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not a swag or merchandise company nor did we scam anyone.
A company making millions a month off…
A company making millions a month off brainwashed people but wont fill a fraction of their monthly profits fulfilling orders that took advantage of their own coupons.
Edit: in response to tithe.ly response.
" the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission"
Your permission is not needed to post about a promotion you're running.
"We received over 8000 orders that we simply were not able to fulfill"
You make millions a month, you most definitely could have fulfilled the orders that were placed.
But you don't actually care about what you can do, you only care about making as much money as you can from brainwashed people.
Not very "god fearing" of you.
Typical "christian company" being greedy af.
"This 1 star review is not a reflection of our products and services"
Actually, it is a review of your company. Specifically your customer service and inability to follow through with promotions you offer.
This review is completely justified.
Bit weird that you'd try and paint me out to be some kind of liar, when this is based off my personal experienced with your company.
Cope and seethe hypocrite.
2023年7月6日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Hi there. For clarity, we did not run a promo on OzBargain and the offer for a discount in our corporate swag store was posted to OzBargain without our consent or permission. We received over 8000 orders that we simply were not able to fulfill, so we cancelled the orders. It was never our intent for the offer to be posted. We commented with an explanation on OzBargain. This 1 star review is not a reflection of our products and services, as we are not a swag or merchandise company nor did we scam anyone.
Tithe.ly lets us offer online donations easily
Tithe.ly does a great job of allowing our church to offer online contributions. It's easy to add new contribution funds and schedule deposit dates. The fees that are charged are reasonable and comparable to other credit card processing sites. My only complaint is that credit card and debit card transactions take different amounts of time to process - It's hard to get end of quarter donations processed in time for reports.
2023年6月29日
Tithe.ly Church Giving & Engagement Platform からの回答
Hi thank you so much! We're grateful to have you a part of the Tithely family. Credit and Debit shouldn’t take a different processing time.ACH versus Credit/Debit can take a different time (but that’s changing in a very positive way very soon). Please reach out to support@tithe.ly with any additional questions!
Good Program!
We mainly use the ACH deposit part of the program, but they have so much more to offer! Set up and use of the program for our church is pretty easy! Customer service for the program is great too!
2023年6月15日
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you Sherrie! We are so happy to hear not only you've enjoyed using our platform, but that you've also been served well!
Some times it is difficult to find the…
Some times it is difficult to find the name of the person who has donated, at least for me.
2023年6月10日
They have been a great and timely help…
They have been a great and timely help for us. As the landscape of church has changed, they have allowed us to continue moving forward without complications.
2023年6月12日
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you so much! We want to partner with the church so that more churches can continue advancing the Kingdom of God even as the world around us changes.
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you Lee! We're grateful that your experience on the platform is user friendly!
Another way to give.
This platform option for our church gives them the opportunity to give other than most traditional methods. It is used mostly when the individual for what ever reason can not make it to church.
Then on-line giving gives them an option to give while they are away, or another means to give.
During our Stewardship Sunday we have encouraged our member and visitors to use this more as they get used to the cyber way of life.
2023年4月23日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you for sharing Gary! We are happy to hear the Tithely Giving Platform has provided numerous ways for your members and visitors to give.
Donations collected sometimes take more…
Donations collected sometimes take more than 10 days to be deposited.
2023年4月21日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you for sharing! Depending on payment method and your deposit schedule it can influence deposits. We’re happy to help you evaluate your current settings at support@tithe.ly
Creating simplicity
Awesome, Tithe.ly, helps to make the business end of our ministry so much easier.
2023年4月7日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you Vanessa! We are happy to hear that the Tithely suite is making your life easier as you focus on serving your ministry and community!
Great avenues of record keeping for…
Great avenues of record keeping for church giving. Simple and thorough.
2023年4月10日
自発的なレビュー
Tithe.ly Church Giving & Engagement Platform からの回答
Thank you Georgia! We appreciate you being a part of the Tithely family.
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