TMS Motor Group レビュー 

Bought a car at Geely Leicester, Lee dealt with whole experience in a smooth, professional way, not pushy and answered all questions in a polite manner

Love the car but I tried to book in for a collection and drop back only to be told they want 30 pounds for the privilege
Don’t we pay enough there reasons why are laughable it is all about making more money out of customers shame on you TMS Coventry avoid at all costs just want you to sign on the dotted line then after sales forget it

Job No MWJ124786 - Efficient, professional work as per previous occasions

Had a great experience with TMS Volvo Coventry in particular with Jerome the sales rep who was fantastic throughout ! He was welcoming, informative and friendly, love the car too!! Cheers, Richard

I went to have my car diagnosed as it had an engine light.I booked my service over the phone .The reception I got was very cold.The lady at reception was not warm welcoming.I had checked in my car online so they were expecting me.I left my car from 10am to 5pm .During course of the day Ist around 15:00hours I had to call the dealership as there were no updates.The receptionist said they would let me know about the status of my car.At 16:45 TMS Volvo called me to let me know about the issues my car had.I booked my Uber to collect my car.When I left I asked the receptionist if they could help by charging my car as I drove from about 45miles to sort my car the receptionist promised they would but they did not.I bought my car from this dealership 2 years ago.When I arrived to collect my car The receptionist gave me car keys without any paperwork detailing what was the main issue either the Engine light.I insisted to have the paperwork that’s when she gave me the summary paper with the problems with my car.I felt ignored brushed aside with the receptionist.I let the Customer service lady know that I was not happy about my treatment.The Receptionist were rude and very dismissive.I won’t go back ever again because of their attitudes.I

Rang the service desk (Volvo Leicester) four times to try and book my car in for an appointment to address issues raised following recent service. Was told that they were busy and would call me back, which did not happen. Went on the web page asked for a call back, again no one came back to me. Had to book a service slot on the web page as no option for specified works. TMS need to sort their service reception communication system out as its letting them down.

Great car. Great sales support. Great experience. All questions answered and after sales support. Recommend Mark Fisher to all. Would buy a car for my mum from him. Great.

TMS VOLVO LEICESTER NEVER RETURNS CALLS!!!! Shocking

Can not fault Kia in Loughborough, they have been amazing with supporting us highly recommended! Thank you Russell for all your help and the whole team for being professional and polite at all times.

Very, very good experience buying from TMS. Car had issues soon after purchase, the way this was dealt with was fantastic. Jack went out of his way to own the issue, deal with it, and make it better - just brilliant. Fantastic experience all round, from enquiry to delivery and beyond - thank you Jack!

Rang service department for servicing car.They said would ring me back but did not get a call ,this happened twice .Finally got my car serviced from another agent.

Joe in servicing was really helpful and went over and beyond to make sure I was a happy customer. Excellent communication and customer care. I have been with Mercedes and Audi in past where did not feel this sense of customer focused approach.

Bought a Volvo from tms Volvo , having nothing but issues , warranty claims ok … But one ongoing issue the company seem to be fobbing me off , wipe clean and monitor
Rather than replace items
Be aware they do not fully prep used vehicles
( had to change one tyre my self and rear brakes as car was wobbling on braking
At point of sale I wasn’t even told the car had no main dealer service or book
Please see my Google review

At the initial appointment, I feel being supported and informed for the things that I have asked, while I have not yet made a decision initially. Afterwards, my wife made a deposit after having a look at your website for a XC40 and Mark is happy to help until that stage.
I had the second appointment with Mark for deciding the order. This time Mark has not mentioned too much about this particular car and I would not say that he is cheating me in this sense. But to be honest, I have been treated unprofessionally as there were some options that are not included and he has not mentioned to me - the most important one is the rear camera. I understand that some options are really optional (e.g. heated seats, automatic rear door, etc.), but I don't think the rear camera are rarely obtained in most of the cars nowadays. When I received my car, I was absolutely shocked and worried for not having a rear camera especially when needing to backing my car everytime and this affects my impression towards the handling and professionalism towards your salesperson and your company as well (EVERYDAY and EVERYTIME when I use the car).
After checking the car, I can confirm that the service provided is absolutely UNPROFESSIONAL - there are altogether two keyless devices (but one device without the real key inside) and I have not been informed (cheating??) ; also, many parts of the car have not been cleaned thoroughly (including the air outlet).
Mark has no reply or response for these since the car being sent to me - what a "real" and unprofessional customer service it is!!

I had my car serviced and MOT done yesterday and I wish I could give 5 stars. Everything was perfect until I got the keys back in the afternoon. Sharon was a delight to deal with from the beginning.
However, the cleaning and washing service has been appalling. It was just given a quick wash from outside. Inside was not even hoovered properly and there was dust and marks all over the car. The worst washing I have ever had from any Volvo dealer in my entire time of owning a Volvo. I expected to step into a clean fresh car after service but unfortunately that was not the case with me. The washing department definitely let the entire experience a let down.
I had opted for enhanced washing service at the time of booking and was ready to pay the extra quid but I was told that the enhanced washing is not being carried out at the moment, blaming it on the weather.
Now I will have to go to my local handwash to get it fully cleaned and valeted.

TMS Kia Leicester Service Department.
A big shout out to Karen in the Service Counter. Such a warm friendly helpful person-nothing is ever too much trouble. Everyone needs a Karen!

Thank you to the service team today 2-2-2026 especially thx to Lucy and Laura very professional and polite, great customer care and a credit to TMS KIA
Pete Anderson

TMS Geely Leicester

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TMS Geely Leicester
5.0
(14)

Car dealer in Leicester, EnglandClosed
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Phil Richardson
1 review
just now
New
First class friendly personal service from Peter Bailey at TMS Geely motor group.
Fully informed by Peter from start to finish when purchasing a vehicle from TMS …More

avtar chana
3 reviews·1 photo
a month ago
This was the first time we have brought a brand new car and we had a very good experience from a sales person Kevin Fenton he gave us first class experience by test driving a car and then going through the details and making it easy to …More
Photo 1 in review by avtar chana
❤️1

TMS Geely Leicester (owner)
a month ago
Hi Avtar, Kevin and the team at Geely Leicester, Really appreciate your kind comments, and choosing TMS Geely Leicester for your new car. Have a great Christmas break, John

M Hus
9 reviews·3 photos
a month ago
Quick and easy purchase! Mitch and the team were friendly, honest, and made the whole process smooth and enjoyable. A great laugh as well. They have the best cars and great prices and I would highly recommend with also the additional services they have to offer!

TMS Geely Leicester (owner)
a month ago
Hi, thank you for taking the time to leave a 5* review. This is something we strive for across Geely Leicester departments. Have a great Christmas, and thank you again for choosing Geely Leicester for your new car. John

ian graham
2 reviews
a month ago
Great service, no messing about to and fro with managers. Spoke to Kevin on the phone to arrange a deal as the garage was a 3hr drive away. Agreed a part X price and job done. Picked the car up 2days later and it was exactly as described. …More

TMS Geely Leicester (owner)
a month ago
Hi Ian, Kevin and the team at Geely Leicester, Really appreciate your kind comments, and choosing TMS Geely Leicester for your new car. Have a great Christmas break, John
Phil Richardson
1 review
just now
New
First class friendly personal service from Peter Bailey at TMS Geely motor group.
Fully informed by Peter from start to finish when purchasing a vehicle from TMS Geely in Leicester.
Nothing was any trouble and I am ,as Peter would say, 110%, happy with the way I was treated by Peter.
Thank you for a very smooth purchase .

Had a call to book first mot and service, and offered 11 days after mot was required. Dealer aware of mot deadline. If the dealer want the business may I respectfully suggest getting better organised.
Not what I expect from a business.

TMS Volvo Leicester, and the subsequent series of failures relating to professional conduct, safety communication, and after-sales care.

This complaint concerns mis-selling, misinformation relating to vehicle safety, and a serious lack of customer support following purchase. These issues have resulted in a complete breakdown of trust in both the dealership and its service department.

1. Mis-selling and Non-Disclosure of Vehicle Features

Digital Key and OS Compatibility At the point of sale, I was explicitly informed and assured that the Digital Key functionality was compatible with Android devices. This feature was a primary requirement in my decision to purchase the vehicle. Despite repeated attempts by Andy Green to set this up—both on the day of purchase and again on 14 January—it has never functioned correctly.

Additionally, the key fob operates intermittently: the vehicle frequently fails to unlock, and the walk-away locking function is unreliable. We are often left standing by the car unable to access it, or are required to return to the vehicle to lock it using the key card or, if within range, via the phone app.

When my husband raised these issues during the 14 January service appointment, Andy Green dismissed the problem and advised him to “accept the Android digital key issue as a first world problem.” His manager, Jack Gough, reiterated this stance and further stated that even he was unaware that Android Digital Key functionality is not available with Volvo vehicles. This directly contradicts the assurances provided at the time of sale.

Software Instability and Safety Concerns The Android Auto system frequently disconnects mid-drive, resulting in the sudden loss of navigation and hands-free communication while the vehicle is in motion. This constitutes a significant safety risk.

Remote Seat Heating The Volvo app includes a function to remotely heat the vehicle’s seats. While the app confirms that the seats are being heated, this function does not work in practice. Once again, my husband was advised to simply “accept this as a flaw with Volvo,” which is an unacceptable response to a feature that was advertised and paid for.

2. Safety Misinformation Regarding Battery Recall

Following receipt of an official battery recall notice issued by Volvo, I contacted TMS Volvo Leicester for clarification. Despite me holding the official written notification confirming my vehicle was affected, I was explicitly told by Elliot that my car was not subject to the recall.

Providing incorrect information regarding a safety-critical recall represents a serious failure in duty of care and has fundamentally undermined my confidence in the competence of your service department.

3. Breach of Agreement and Unprofessional Conduct

Unacceptable Service Experience (14 January Appointment) On 14 January, my husband travelled over an hour and a half to attend a pre-booked 9:30 a.m. service appointment. Despite this, he was kept waiting for approximately 5.5 hours before the vehicle was even assessed. This only occurred after he repeatedly raised concerns with multiple members of staff regarding the delay and lack of communication.

Throughout the visit, no one took responsibility for the issues raised. Instead of investigating possible solutions, staff denied that any incorrect information had ever been provided to us. Eventually, my husband was advised that the vehicle would be collected for further repairs and that a courtesy car would be provided. He was informed that we would be contacted the following day to confirm arrangements. To date, no such contact has been made.

Dismissive After-Sales Care When I followed up via an official after-sales email address, I was informed by your staff that “TMS Volvo does not provide an after-sales care department” and that the email had been sent in error. It is entirely unacceptable to solicit customer feedback and then deny the existence of any support when a customer attempts to raise legitimate concerns.