Crystal Motor Company レビュー 

My initial experience with Crystal Motor Company was genuinely very positive. The buying process was friendly, professional and straightforward, which is why I initially felt very positive about the dealership.

Unfortunately, my experience changed significantly once a problem developed with the vehicle shortly after purchase.

Within only a few days, the car developed a heating/cooling-system issue. I reported this promptly and obtained an independent specialist inspection, which identified abnormal cooling-system behaviour.

I subsequently exercised my statutory short-term right to reject the vehicle under the Consumer Rights Act 2015. Crystal later confirmed in writing that they would proceed with the return/refund and liaise with the finance company regarding the finance unwind.

The vehicle has since been collected and is back in the dealership’s possession.

Unfortunately, the after-sales communication since then has been extremely disappointing. Despite repeated emails requesting a clear settlement breakdown, payment date and confirmation that the finance agreement is being unwound, I have received very little substantive communication.

I remain without the vehicle while significant funds connected with the transaction, including my part-exchange contribution and additional payment, remain unresolved.

Crystal also proposed a mileage deduction calculated on a per-mile basis. I have formally disputed this because the vehicle was rejected within the statutory short-term right-to-reject period. My position is that the Consumer Rights Act provisions allowing a deduction for use of a motor vehicle relate to the later final right to reject, rather than the short-term right I exercised.

There was also an issue regarding the V5C. I was told that it was required before matters could be completed, despite never having received one. After contacting DVLA directly, I was advised that they had not received notification to register me as the keeper, meaning no V5C had been due to be issued to me.

Under section 20(15) of the Consumer Rights Act 2015, once entitlement to a refund is agreed, the refund must be made without undue delay and within 14 days. Crystal confirmed the return/refund in writing more than 14 days now, yet I am still waiting for a clear settlement and payment date.

The matter is now also being investigated by the finance provider.

I fully understand that faults can occur with used vehicles. For me, the real test of a dealership is how it handles matters when something goes wrong. Unfortunately, the difference between the excellent sales experience and the after-sales handling has been extremely disappointing.

I have retained the relevant correspondence and supporting documentation for the matters described above and will update this review once everything has been fully resolved.

My husband and I recently sold our Audi TT to John and Brian from Crystal Motors and we could not have been more impressed with the whole experience.

John and Brian were professional, extremely helpful, and guided us clearly through every step, making the process straightforward and stress-free.

Their communication was excellent throughout; they kept us informed and answered every question promptly and professionally.

John and Brian are a real credit to Crystal Motors, and it was a pleasure dealing with them. We would gladly recommend Crystal Motors to anyone looking to buy or sell a vehicle.

Thank you, John and Brian, for your friendly manner and for making the process such a positive experience.

Best wishes
Jackie & Jim
Norfolk

⭐⭐⭐⭐⭐ Outstanding Service from Crystal Motor Company - Highly Recommended!

I recently purchased my awesome Audi S3, and I couldn't be happier with the entire experience from start to finish.

From my very first enquiry, they were professional, knowledgeable, and genuinely helpful. He took the time to answer all of my questions, kept me informed throughout the process, and made everything completely stress-free. There was never any pressure, just honest advice and excellent customer service.

Adrian's communication was outstanding, ensuring I knew exactly what was happening at every stage. He went above and beyond to make sure the car was presented perfectly and that everything was ready for collection. His attention to detail and commitment to customer satisfaction really stood out.

The Audi S3 itself is absolutely fantastic, and the whole buying experience was seamless because of the professionalism. It's rare to find someone who genuinely cares about making sure customers are happy, but Adrian certainly does.

I would highly recommend Crystal Motor Company to anyone looking to purchase a vehicle. Thank you Adrian for making the process so enjoyable and for helping me drive away in such an amazing Audi S3!

5-star service from start to finish. 🌟🌟🌟🌟🌟

PAUL Wright Sunday I pick up my Amg A35 the hand over was great and the car looked great too The staff are friendly and they don't push or hassle you too buy a car .But joking apart my girlfriend is nice to me when I'm giving her money it's all about the after service if you get trouble with your car which I hope I never get. 10 out of 10 so far They need to change they use in house warranty now and not the old warranty company as there review were bad.

I recently bought my new Volkswagen T-Roc from Crystal Motors, and I couldn't be happier with both the car and the service I received.
My daughter came with me to help choose a car, and from the moment we arrived we felt welcomed. Adrian looked after us throughout the process and was friendly, knowledgeable, and professional. At no point did we feel under any pressure to buy. I'd visited a few other dealerships that day, and at one I even felt like the salesperson was chasing after me as I was leaving, so the relaxed approach at Crystal Motors was really appreciated.
The whole process, including arranging the finance, was smooth and straightforward. Adrian worked around my availability and made everything simple and stress-free.
I've had no issues with the car since collecting it, touch wood, and I'm really pleased with my purchase. A big thank you to Adrian and everyone at Crystal Motors for making buying my new car such a positive experience. I would definitely recommend them.

Right from my very first enquiry, Adrian has been more than helpful with the purchase of my car. Even on a Sunday afternoon after 4.30pm when I submitted my initial enquiry, he was very responsive. We agreed to chat the next day as it was getting close to closing time for him, and on cue, Adrian was on the phone trying to help me change over my car. We spoke each day for the rest of the week and by the time Saturday had arrived, I was on my way from Glasgow to Northampton, 6.5 hours of travelling with 2 stops for a break, and the car was ready for me to pick up. We changed cars over the next hour, and then I was on my way back to Glasgow. Even after I had bought the car, Adrian was still responsive to my calls and the other members of staff were very helpful too. From start to finish, I have had a really good feeling and experience of dealing with Crystal Motor Company and I would recommend to anyone, if you are looking for a car, let Adrian know and he will try to help you achieve the car that you are looking to buy. Thank you Adrian to you and your staff for all your help. I am also delighted with the car.

This is a reply to Layla.
Thank you for your review and sorry you feel this way.
This is currently going through the finance company who will come back to you by way of update. We have found finding of no oil in the car with no oil leaks and with have provided that proof to the finance company along with pictures. The car had 3 litres and its should have 7 and you have had the car 6 months to date.

They will be in touch.
Thank you.

Bad experience from the start. Arranged to collect the vehicle which was then delayed by the company as they had forgotten to do the timing chain. Had to chase for them to pay off the finance in trades in car. And for the warranty.
Car lasted 2 months before the engine gave up and had to be replaced. Car then sat at another garage for 6 months whilst I fought for them to repair it and take the car back. Car collected early June and still no car has been returned. Won’t reply to emails. When we call they don’t want to know and tell us to email in. Paying for a vehicle atm that I have owned for 9 months and haven’t been able to drive for the last 7 months. Terrible experience. Terrible customer service.

Great customer service.

Bought my Mercedes a class from here 6months ago, really happy with the service from the team and love my car! Would recommend

Had the best experiance.. brought my dream car they did all the disc and pads as where due on the advisory. I was over the moon. Thank you Pete

Buying my beautiful car was a nice, easy, stress free experience, Louise and the team were more than accommodating to my needs and preferences. Louise is great at her role, she knows so much about cars and it felt even better to be speaking to a woman who knows her stuff, she was very reassuring in the warranty, how I could bring the car back at any point if there was any problems, I felt very looked after. I felt completely welcomed into Crystal as soon as I walked through the gates, what an exceptional service they provide. I will always recommend Crystal Motor Company.
Thanks guys!!

​AVOID THIS DEALERSHIP! ABSOLUTUTE NIGHTMARE!
would advise anyone considering buying a vehicle from Crystal Motor Company to proceed with caution.
I purchased a vehicle through finance and later reported significant mechanical issues, including fluid leaks and suspension-related faults. Following this, the vehicle was returned to the dealership and I was provided with documentation confirming handover.
The DVLA has since confirmed that I am no longer the registered keeper, which shows that the vehicle has been taken back and processed by the dealership.
I was informed that my £3,000 deposit would be refunded in full. However, despite multiple emails and repeated assurances that payment would be made "today" or "tomorrow", I am still waiting for the refund.
To date, I have had to escalate the matter to Blue Motor Finance through their formal complaints process. I have also retained all relevant documentation, including the handover paperwork, DVLA confirmation, and written communications regarding the refund.
I am sharing my experience so that other customers can make an informed decision.give me my £3.000 back
will update this review once the matter has been fully resolved

I trade in my car and for two months I had to deal with two finances coming out of my account. So if you buy a car from Crystal motors just make sure your old agreement is closed before you leave with a new car. When I try contacting them is just excuses every day so Crystal motor was a very bad experience for me in all aspects. No stress free for sure.

Bought a Vauxhall Corsa from Crystal fantastic service can’t fault them thank you to Louise and the guys for being down to earth and actually caring!
Thank you

I would strongly advise anyone to think twice before dealing with Crystal Motor Company.

I purchased the Ford Fiesta ST (SD20 YSN) and was told it had a brand new genuine Ford turbo fitted due to a boost issue. Despite being told I would get given a receipt for this, I was never provided with any receipt or proof of this. From the very beginning, the experience felt dishonest and unprofessional.

On the very first day of owning the car, after only around two hours of driving, the engine management light came on. I returned the car the very next day and was simply told it was “just a sensor issue” and nothing to worry about, and that I could continue driving it and book it into my local garage. Clearly, this advice was completely wrong.

Just a few days later, the car went into limp mode, thick smoke started pouring from the exhaust, and there was also a rattling exhaust valve issue. This was obviously far more serious than “just a sensor.”

When I returned the car to Crystal Motor Company, along with all keys and the log book, the problems only continued. It took weeks of constant chasing through emails just to get my deposit refunded. After that, it took even longer for them to settle the finance with the finance company, again only after repeated chasing from me. Even after all of that, I still had to push for the log book to be put into trade so my name was no longer associated with the vehicle.

The entire process was stressful, exhausting, and handled incredibly poorly. Communication was slow, customer service was unhelpful, and there seemed to be very little urgency or accountability from their side. After reading other reviews, it appears this is not an isolated experience but a common pattern.

I would not recommend Crystal Motor Company to anyone. Extremely disappointing service from start to finish.

This is a reply to Mr Evans, we have not had a car engine go on a car in January after 400 miles, there is another garage called Crystal Motor Company, we are Crystal Motor Company Ltd based in Northampton

Thank you
Louise

Very smooth transaction, both purchase of new vehicle and part exchange. Very professional set up.

Very knowledgeable made me feel very comfortable with selling and buying my car definitely recommending crystal motors

Recently, I purchased a Jaguar XF Sportbrake from this dealer. When I viewed it, there were a number of quality control issues, including inoperative air conditioning, cosmetic defects unacceptable for retail value (sorely curbed alloy wheels), and an overdue timing belt. I was assured that all of these issues could be remedied for me to collect the vehicle within seven days.

I was then told, shortly before the agreed collection date, that there had been an issue obtaining the required parts for the timing belt replacement. Therefore, the collection was to be delayed for three days. I waited patiently, but the vehicle could not be sorted in time. Therefore, I waited a further week until the vehicle was ready.

Two weeks after agreeing a price, the vehicle was ready. Upon collection, I did receive a friendly and efficient service. However, when I drove off the lot, it was readily apparent that the alignment had become out of spec since I test drove the vehicle two weeks prior. No explanation was offered how this had happened, but I was assured that the expense of having a four-wheel alignment would be reimbursed immediately upon supply of a receipted invoice.

The next day, I took the vehicle to a local garage. When they inspected it, they reported that multiple wheels were out of spec; one wheel so much so that it would not register on their scale. While the toe of both front wheels could be adjusted, the mechanic would not adjust the rear. I was told this was too risky as the components involved had become so corroded that, in his view, the worst-case scenario is that the part would snap, and this would render the vehicle undriveable.

Then, two days after collecting the vehicle, a very noisy rattle from the engine had developed. I consider that this may have been related to the recent replacement of the timing belt. When I referred the video to the dealer, I was immediately instructed not to drive it. I was told the vehicle would be collected on a trailer to be returned to Crystal for repairs.

At this point, I lost confidence in the vehicle and I invoked my right to reject the car. I was offered other vehicles to replace it, but I didn't feel any of them were suitable for my needs, nor within my budget. The rejection was accepted, and Crystal made arrangements to collect it. Two days later, their agent arrived to collect the vehicle.

Under section 20(10) of the Consumer Rights Act 2015, a trader must provide a refund without undue delay and in any event within 14 days of agreeing that the consumer is entitled to a refund.

Despite multiple chasers, Crystal motors provided the refund two days late, according to the above legislation. Their explanation was always that the matter was "with accounts". Being without the price of the vehicle at £16,995 and £77.95 for over two weeks had a major impact on my finances, and Crystal didn't seem to empathise with my position.

The fact that Crystal did not refund me without undue delay and over the statutory 14-day period caused me considerable stress. I had got to the point where I had engaged my own legal advice, as I was uncertain whether I would be refunded at all!

The icing on the cake, the air-conditioning still didn't work (although this was the least of my concerns).