TONI&GUY レビュー 2,088

I went to their Chelmsford branch, very bad experience. My highlight was orange, which is the last thing I wanted, and I was about to go on holiday. Then I went to the Stratford branch, and I was happy with my hair colour, so it depends on what branch you go to and the stylist.

ad gone wrong and still needed correcting elsewhere.

I’ve spent a huge amount of time trying to resolve this and was met with very little accountability. For a brand with Toni & Guy’s reputation, the whole experience was incredibly disappointing — especially for something I had planned around a special occasion.

I wouldn’t return and I’d advise others to be cautious, particularly when booking ahead of important events.

Excellent. As usual Rob was phenomenal. Went for a restyle and gave great advice and turned out to be probably the best cut I’ve had The cut compliments my face shape, it takes years off my age (according to my friends) and looks great!

Great staff. Everyone makes you feel welcome and important. Friendly environment and everything is done to make your visit enjoyable and always pleased with results of my visit.

Super cut by Katrina after disastrous one at another Salon. Staff very friendly and professional.
Thank you!

My experience was great--from the wash and the soothing massage, to the haircut with Ella, charming and witty as ever, who cut it into a more manageable style that looks beautiful and will be more manageable. It feels great now! The whole service was worth the money.

Andra did a fabulous colour as always. I never worry about it how it’s going to turn out-she really knows what she’s doing!

Great as always.. Jessie’s blow dry’s are the best. Thank you Chelsea and Jessie

Had my hair cut at Tony & Guy Bury st Edmund’s by Zoe - my hair had grown very long and thick from a short style and needed a complete overhaul!

I opted for shoulder length hair with an undercut to deal with thickness.

This has been an amazing cut but should have been costing £87 for 45 minutes work!

I intended to maintain the general cut by visiting the salon every 8 weeks but inbetween cuts needed the undercut shaving and tidying up!

I asked if someone could just shave the back of my hair - no wash or finish - 5 minute job and the answer was yes and it will cost you £55!!!!

I’m sure retaining customers is the order of the day and I’m in no way objecting to paying for this but £55 for a small patch of shaving is slightly off the mark …

I went to another hairdresser in Bury who was able to do this task in 4 minutes - cost £10!!!

Professional and friendly service as always from Toni&Guy.

Lovely Salon, All staff are lovely and take great care of my elderly mother
We have Thanasis who is kind and a wonderful expert hairdresser.
The Manager is Lovely and goes out of her way to make sure we are ok
Highly recommend

Very bad experience at Kingston Upon Thames salon.
I was "restricted " , banned from attending their salon only because I dared to complain about the highlights. They were grey instead of blonde and I had shown pictures to the hairstylist.
They never refund me or fix the problem. They are in breach of the Consumer Rights 2015. Additionally I think behind this there is a discrimination. Perhaps they did not like my Italian accent or the fact that I am autistic. They are in breach of equality act 2010.

Very relaxed and welcoming stylist great fun and lovely cut

Perfect haircut and curls/waves! Exactly what I wanted. Delsy’s (sorry if misspelled) hands were so gentle and precise. She did a great job. Thank you so much!

I really like the Toni&Guy shampoo/ conditioner but have recently found a fault with some of the lids, they were not closing properly, we managed to find one that did and purchased from Boots only to find that it was almost impossible to get the shampoo out, I fortunately was able to swap the lid with an empty bottle so problem solved

Amber is an angel. As soon as I got in to the salon she was so kind and beautiful. She gave me a hot chocolate and then sat down and went through all the ideas that I wanted to have done. Then she gave me the most amazing head massage and treatment I’ve ever had in my life!!! Then I went and started getting it cut. While cutting Amber was chatting to me about so much stuff. The beauty of it all is that she has so much love in her heart and she is the most amazing human being ever. I love Amber so much. And the whole Toni & Guy experience has been one I will never forget. Consider me a regular now!
I would recommend Toni&Guy to everyone wanting to have a true pamper! Thank you so much for making me so happy!!!

This was my third visit with James at Toni & Guy, and I couldn’t be happier. He is absolutely amazing at what he does, and I always leave very satisfied. The whole team is friendly and professional, and James makes the experience outstanding every time.

I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. He provides excellent service with a warm, comforting style that makes me look forward to every visit. I’d highly recommend him—and the wonderful staff at Chiswick—to anyone seeking high-quality, tailored service.

It was my first time at this salon and I had a really nice experience. Drew gave me a lovely hairwash, beautiful haircut and blowdry! I have very long thick hair so going to the hairdresser is always a source of stress. She really listened to what I wanted and talked me through as she cut my hair. I also really appreciated she was keeping track of time as she knew I was on my lunch break. I would definitely come back and book Drew again. Thank you so much for today!

I went to Toni & Guy in Canary Wharf with three friends before a wedding, and honestly, I left very disappointed. At first, everything seemed promising, the place was nice, we were taken in quickly for our shampoos, and they even offered us a massage, which felt like a good start.
But when it came to the blow-dry, things went downhill. I asked for wavy, curly hair, and the stylist showed me two options. I chose the curlier look, but instead of making it bouncy and glamorous, she straightened my hair first and pulled at it so hard that it actually hurt.
The worst part? Within just one hour of leaving the salon, my hair was completely straight again, not just mine, but all of my friends’ too. We had each paid £60 for this, expecting to look polished and beautiful for a wedding, and it absolutely was not worth it. I felt so let down, especially because this was such an important day for me and my friends.