T00aleta | Shower Toilets UK レビュー 

This is the 2nd one I've bought. Too much competion for the 1st, which is still working perfectly after 3 years.

I came on Trustpilot to give a review & was really surprised to see, what I regard as quite a low star rating of 3.5. I have honestly found them to be nothing but professional. I ordered a concealed toilet system, which arrived but was sadly damaged. I immediately emailed them photos and they got straight back to me saying it was damaged beyond repair & they would send out a replacement. I have had to wait a few extra days as it was no longer in stock but they did inform me of this so there was no problem. I have just received it. I would definitely use them again and recommend them 👍

I have placed an order 2 weeks ago and i have still not receive the item ordered ; i have messaged them twice and received a reply that they were to receive the product from the manufacturer ; no updates , just silence ; is this a scam company ? I am really disappointed

T00aleta has been one of our favorite companies to work with through our renovation. The customer service is prompt, thorough and very accommodating. Both TOTO toilets and all the parts were sent immediately. The entire experience has been seamless and efficient! Very happy we found them!! I will use them in future projects and tell all of our clients to order from them as well!

Not only was my initial experience good and very competitively priced. I discovered 6 months later that a part was cracked and they were able to source a replacement for me within a week. Fully recommend them and if you have any trouble please use the customer support to help.

It was a great experience buying 2 Toto toilets from Tooaleta. Not only did they beat other quotes from providers in the UK, they also were great in answering all my questions and suggesting the best model for my requirements. Highly recommended.

I originally posted this review, but it was removed by Trust Pilot as too truthful, so have edited it.
I ordered and paid for a toilet from this company, as price was very good.
Here’s my experience
I initially "paid" for the toilet on 30/01/2026 and was advised delivery would be by 12/02/2026.
Live chat on 10/02/2026 you advised me that you would speak to the driver to confirm when they would deliver ( making me believe that it had been dispatched)
I sent emails chasing delivery on 12/02/2026 and 18/02/2026.
Tried calling and web chat with company for update, but no answers from either.

I called Amex and they arranged a full refund
Only when I posted my original review on 19/02/2026, the company eventually replied on 23/02/2026, saying you were now in the position to dispatch the toilet etc.
The company then posted a response, which was not what they posted on this site, so here is a copy of their actual response
"We apologize for the late reply and major inconvenience caused, we had severe ice&snow storm related issues and couldn't operate for more then a week.
We do have your Mera Comfort White and Sigma20 flush plate ready for you, but since you already opened a dispute for the charge i imagine you have ordered it elsewhere now. If not do let me know as we are able to fulfill you order right away."

This is a strange response, as they had already told me it had been dispatched and were speaking to the driver to see when it would be delivered!
They continued
"Additionally i can see you did leave a review for us and kindly request if can consider removing it in exchange for a free of charge Geberit Sigma 20 (115882KJ1) flush plate?"

I then contact the company to say I would take the toilet on condition that it was sent straight away, and once received, I would contact Amex to reverse the credit, and amend my review.

They didn’t bother to respond.

Please be aware

We bought a Villeroy & Boch ViClean toilet about a year ago, but unfortunately, it broke down recently. Trying to get any kind of help or service directly from Villeroy & Boch was a total nightmare, they were impossible to deal with and offered no real support.

Luckily, the team at Tooaleta stepped in. Even though the manufacturer let us down, Tooaleta provided us with a replacement model and handled everything professionally. Looking back, they actually recommended the TOTO model when we were first buying, and in hindsight, we definitely should have listened to them! Huge thanks to Tooaleta for the great service and for saving the day when V&B wouldn't.

Whatever you do, do NOT purchase from this appalling company.
Ordered a Duravit Sensowash which took well over a month to arrive and turned out to be faulty.
After many emails ( no point calling any telephone numbers as nobody answers ) the agreed to replace.
Then nothing……silence, apart from their autogenerated email response.
After 4 months of hassle I finally got my money back via my credit card.
They’re a disgrace……AVOID AVOID AVOID.

Despite advertising the product (Roca Ona e-bidet) as in stock, it turns out it wasn't and took around 3 weeks to be delivered as it came from Spain. Then 4 weeks after fitting, the product developed an issue. When I contacted Roca UK they wouldn't do anything as they do not sell that particular product in the UK, and said it must have been sourced from abroad. After many emails, Tooleta agreed to have the product returned so it could be checked by Roca in the country they sourced it from (no idea where, but I had to return it to Ljubljana, Slovenia!). That was 3 weeks ago, and whilst they have confirmed receipt of the returned item, I have yet to hear what is happening - whether I am getting a repaired item or replacement. I will need to begin legal action/credit card refund shortly if I still don't hear anything.

I cannot recommend Tooaleta highly enough. After contacting five different retailers about replacing my shower toilet, Thomas at Tooaleta was the only person who could give me clear, accurate guidance and he did so within minutes.

From the very beginning, Thomas demonstrated outstanding expertise. He even identified that the cistern I thought I had installed was incorrect and helped steer me toward a toilet that would actually fit my frame. His product knowledge is far beyond anything I’ve encountered in this category.

Throughout the process, he provided:

- Fast, detailed responses with genuinely helpful options
- No pressure selling, just honest, expert advice
- Fair pricing, including an additional part given free of charge
- Exceptional customer care, even recommending a reliable installer who turned out to be excellent
- True pride in his work, he clearly cares about getting the right solution for customers

The entire experience, from first contact through to delivery and installation, was seamless. It’s been a long time since I’ve encountered customer service of this quality that i felt compelled to write this review. Tooaleta and Thomas set a standard that most companies should aspire to.

Tooaleta is in a league of its own.

Very clear and helpful advice while we were looking to purchase. Quick response times. Also helped our plumber who had not installed one a TOTO unit before.

The only company that responded promptly to enquiries, answered tech questions efficiently and then despatched the ordered unit quickly.

I ordered a Roca in wash a few days later I had heard little from the company. However, an email soon highlighted that the goods were on there way, with a guaranteed delivery date.
I was given access to the tracking and the good arrived four days early.
My overall experience was positive, good price good delivery and an excellent product.
All that’s needed is a littlest more customer contact.
I am very satisfied

I ordered a £3K Toto Washlet toilet from Tooleta at a good price. The team were very responsive to my email questions after the order was placed considering I'd never used them before and was a little apprehensive with such an expensive item. The item arrived within two weeks later and as as described. No damages and as specified.

£2k toilet delivered quickly, but unfortunately the ceramic was cracked. Initially they were very responsive to my emails/chat and promised a replacement would be shipped out. Then they went silent and I never received anything. Fortunately I had good records of all communications and so credit card chargeback was successful.

Very Good Product- used one intially and then we changed another 5.

We were expertly guided into buying the proper washing toilet. What a fantastic purchase it was!

Thank you Thomas for the free filters

THIS IS A FRAUD COMPANY, I TOOK OUT A 5 YEAR WARRANTY WITH THEM ONLY TO FIND OUT FROM VITRA UK THIS WAS A SCAM. TOOALETA HAVE IGNORED ALL MY EMAILS AND HAVE A BOGUS NUMBER ON THERE WEBSITE. THEY HAVE NOW BEEN REPORTED TO THE POLICE AND VITRA UK ARE BANNING THEM FROM THERE UK PLATFORM. AVOID AT ALL COSTS.

The customer service ersonnel are outstanding. Nothing was too much trouble for Tooaleta. All my questions answered promptly and guidance re selection given with expert knowledge