TopmaQ レビュー 

434
•
TrustScore 5段階評価の4

3.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Product we received was not as advertised but TopMaq owned up to the fact bc when proven and promptly sent a courier to pick up the product and refunded us fully. Honestly and integrity are rare thes... もっと見る

5つ星のうち3の評価

I have spoken to several people at TopmaQ regarding a replacement blade for my bench top band saw. After only about 10 hours use three blades have broken. The only material being cut has been Balsa wo... もっと見る

5つ星のうち4の評価

A company is only as good as it's back up for it's products or services. TopmaQ helped me work through a pump diagnosis and ultimately will send a replacement pump. My client and I are well pleased... もっと見る

5つ星のうち5の評価

Order arrived within 24 hours. One part was missing so they sent me the missing part immediately.

企業情報

  1. 工具店

当該企業による記述

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

434件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.9

すべてのレビュー

(434)

過去12か月のレビュー数: 37件

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5つ星のうち1の評価

Broken part

Part arrived a week later separate to the other part was wrapped in bubble wrap and a courier bag and was completely broken, sent photo of part and email and have not had any reply.

2021年7月11日
自発的なレビュー
TopmaQ ロゴ

TopmaQ からの回答

Hi Paul, A replacement has already been issued and dispatched to you.
We apologise for the damage caused by the courier.

5つ星のうち4の評価

The product was just what we needed…

The product was just what we needed thanks. It was needing to be replace once due to damage and this was because the packing on the side railing was insufficient and they were damaged in transit. Thank you for the quick replacement. When we received the 2nd replacement product that was also damaged but ok enough to use. I would suggest you look at how it is protected during shipping, particularly when you pay $75 for having it shipped

2021年7月6日
自発的なレビュー
5つ星のうち3の評価

Shortchanged

Delivery quick and product ok but shortchanged on the length the flexible hose was stretched to maximum before cutting ( normal for them ) leaving the useable length 25%short.

2021年7月6日
自発的なレビュー
5つ星のうち3の評価

Great, good and bad!

The purchasing experience was fine and easy. But sadly my order then was lost in the outer corners of cyber world. It took at least three calls from me and a week, for someone to actually find my order and ensure that it was sent. Product was excellent, ordering and paying was straightforward but delivery was well below acceptable. 5/10

2021年7月2日
自発的なレビュー
TopmaQ ロゴ

TopmaQ からの回答

Thanks for your feedback. We're going through some major growing pains at the moment (tripling our staff in the last 12 months and overhauling our entire systems) and will hopefully have these issues sorted soon.

Thanks for your order, we apologise for any inconvenience this delay may have caused.

5つ星のうち5の評価

Great service!

I placed two orders recently and the service I had was great! Fast reply to questions, everything was neatly packed and arrived pretty quickly the same week as I placed the order. I will use TopmaQ again for sure!

2021年7月1日
自発的なレビュー
5つ星のうち1の評価

Awful company

Awful company, awful service. Ordered product from this business online.. After two weeks of me near daily calling for information and not a single communication from them to me they informed me that they never had the stock, and were lying to me when they told me multiple times that it was being shipped "today". Now awaiting a refund. Stay away.

2021年6月30日
自発的なレビュー
TopmaQ ロゴ

TopmaQ からの回答

Hi Josh,

We are sorry for your disappointment with this. Unfortunately, our systems stocks were out. Our call centre staff had been advised stock was being retrieved from our off-site holding-warehouse in order to be shipped that same day but upon searching, the stock was not able to be located.

We apologise for any inconvenience this may have caused you.

5つ星のうち4の評価

Using the online ordering system is easy

Using the online ordering system was fast and easy, the product arrived in great condition and was a quality product. The only negative comment I would make is with the courier company that was used as I tracked the product which took 4 working days (there was also a weekend in between these days) to leave from the depot in Hamilton to get to our premises in Te Kauwhata which is only 30 minutes away. I only say this as an hour after I ordered this product I also ordered a product from Thailand that arrived the same day!

2021年6月29日
自発的なレビュー
TopmaQ ロゴ

TopmaQ からの回答

Hi there,

Thank you for your valued feedback, we are aware of issues with our current freight providers and are currently working through a transition to New Zealands most trusted courier and transport providers.

5つ星のうち2の評価

Average service

Ordered one of products,got a tracking number that wouldn't update. Waited a week then made contact by email which I still haven't had a reply. Item turned up 3 days later. Pretty average.

2021年6月29日
自発的なレビュー
TopmaQ ロゴ

TopmaQ からの回答

Hi Jonathan,

Apologies for this. We have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We hope this will not affect you in the future.

5つ星のうち5の評価

Kia ora Customers,

Kia ora Customers,
Great price, great service, easy tracking and arrived timely, product was easy to assemble and is of good quality, ngā mihi

2021年6月29日
自発的なレビュー

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