Torquegaming レビュー 

Torquegaming からの回答

2020年9月3日

Please provide us with your order number.

We reply to all support tickets within 24 hours. When an order is placed we send confirmation email , update emails and dispatch emails. Depending on the type of order between 3 and 8 emails are sent prior to delivery. If you want to view an order status you can log into your account and view the order status and history from within your account.

Your details are not associated with an order and we are unable to provide more assistance until you provide an order number.

Torquegaming からの回答

2020年9月3日

Thank you for your review.

Contact information for our support team is dispalyed on each page of our website in the bottom right corner " HELP ICON "

It is alwasy advisable to create an account when placing an order. Account holders receive reward points and can update and cancel orders as well as see a history of past orders. Documents such as Invoices can also be downloaded from within an account.

If you checkout as a GUEST you will receive a Confirmation email with clear information as to the expected ETA of an order. You will also receive update emails as your order progresses as well as a disptach email with tracking information.

Fastway tracking nunbers are included within the dispatch email.

Torquegaming からの回答

2020年9月3日

You can view an order status from within your account or you can determine an order status based on the last email we have sent to you. You have 2 orders on our syatem with one order placed on the 14th of August and the second placed on the 19th of August 2020. The order from the 14th of August was shipped on the 28th of August with 4 emails sent to you prior to shipment including a email on the 19th of August 2020 notifying you that the ordered items were not available from stock and did not have an ETA. We sent a second email 2 days later providing an estimated ETA of the 30th of August 2020. The second order which was placed on the 19th of August was shipped on the 31st of August 2020. Unfortunately orders placed for items which are stated as OUT OF STOCK can take longer to be delivered than the stated 4-10 business days from day of order processing. A notice that these items were OUT OF STOCK was displayed on the product page and again during checkout. During busy period products can go out of stock even between placing in a basket and checking out. This is why we provide a notice on the checkout page as well as the product page. The fact 2 items you orders were out of stock is unfortunate and rare.

If you are not receiving emails we have sent to you then you need to check your spam settings. Our emails are sent through a recorded service called Mailgun to ensure all of our emails get to their intended destinations.

Torquegaming からの回答

2020年9月3日

Thank you for your review

Torquegaming からの回答

2020年9月3日

Thank you for your review

Torquegaming からの回答

2020年9月3日

We answer all support tickets within 24 hours during business hours monday to friday.
Lockdown and covid19 restrictions have since the 16th of March affected deliveries in Ireland
and across the world. 97.8% of our component orders and 99.4% of our custom computer orders have been delivered within our stated delivery timeframes. There can be delays outside of our control as many manufactures have limited their services. It should also be noted that goods coming into Ireland through ports have been subject to small delays however this has not affected the majority of our orders. Your order was placed on the 22nd of June 2020 and shipped on the 10th of July 2020 which is an order that took far longer than normal. This delay had nothin to do with covid19 restrictions and happened because the item you order was listed as OUT OF STOCK when you placed the order and no ETA was available when you checked out. Unfortunately when items which are OUT OF STOCK when ordered it is impossible for us to provide a delivery ETA during checkout. We sent 8 emails during the order process to you to keep you informed. Items being out of stock are very rare and even more rare for a product to take such a long time to return to stock. The item you ordered comes from Gigabytes Irish distributor and not direct from ourselves or our distributions partners in Germany. This item is only available from Gigabytes Irish Distributor as it is an item specific to Ireland which means it was not possible for us to order from Gigabyte in Germany or Holland. We have stopped distributors from feeding out of stock products to our websites in an effort to stop this type of delay from happening. Please accept our apologies for the delay with your order.

Torquegaming からの回答

2020年9月3日

Thank you for your review

Torquegaming からの回答

2020年9月3日

Thank you for your review

Torquegaming からの回答

2020年6月12日

Thank You for your review

Unfortunately during the COVID19 restrictions we have had to change our delivery timeframe.
80% of our orders are delivered within 5-6 business days and 98% within 9 Business Days. We have stated 15 Business days for component and pc orders however 88.8% of our orders have been delivered within the pre covid19 timeframes.

Torquegaming からの回答

2020年4月11日

Thank You for your review.

Torquegaming からの回答

2020年3月30日

Thank you for your review

Torquegaming からの回答

2020年3月30日

Thank you for your review

Torquegaming からの回答

2020年3月30日

Thank you for your review.

If you had an issue with Fastway related to this delivery please contact support@custompc.ie

It must be understood that Fastway as well as ourselves are operating under restrictions in March 2020 related to COVID19 and there will be delays locally and nationally. This is beyond our control and that of Fastway.ie.

Torquegaming からの回答

2020年2月19日

Thank you for your review

Torquegaming からの回答

2020年2月19日

Thank you for your review

Torquegaming からの回答

2020年2月12日

Thank you for your review

Torquegaming からの回答

2020年2月12日

Thank you for your review