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Tots Too レビュヌ 

233
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TrustScore 5段階評䟡の4.5

4.6

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5぀星のうち5の評䟡

We approached Emma and Deborah to help us find the perfect place to stay in Italy straight after our destination wedding. The attention to detail, recommendations and service were second to none. We h... もっず芋る

5぀星のうち5の評䟡

This was the second holiday Tots Too have planned and arranged for our family - 6 adults and three under-fives. Once again Deborah and her team took the time to understand in depth what we wanted from... もっず芋る

5぀星のうち5の評䟡

Our family trip around Vietnam was expertly curated by Emma and her team. She really takes the time to understand exactly what the right balance of needs are to create the best experience for the whol... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Tots Too have looked after our family for several years now. Deborah has helped organise for us some of the most wonderful experiences which have created a lifetime of memories. Our most recent trip t... もっず芋る

䌁業が回答したした

䌁業情報

  1. ツアヌ オペレヌタヌ
  2. 家族向けホテル
  3. 䌑暇斜蚭サヌビス
  4. 旅行代理店

圓該䌁業による蚘述

Bespoke luxury holidays, for those bound to travel. With 25 years' experience designing holidays unique to you and your family, we take the time to understand your preferences and make the right recommendations for you. Holidays are precious, so you can count on Tots Too to support you and your family from our first call to final boarding call.

圓該䌁業による蚘述

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

233件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(233)

過去12か月のレビュヌ数: 13件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Great service

Friendly and Helpful staff. Very easy to book. Great extras included - transfer, welcome pack etc

2016幎8月1日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us. We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Best Wishes,
The Tots Too Team.

5぀星のうち5の評䟡

Excellent

They were very helpful and got us a great deal for our holiday. We'd definitely use Tots Too again in the future.

2016幎8月1日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Dear Gedi,

Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us. We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Atarra and the Tots Too Team.

5぀星のうち5の評䟡

Fantastic service, great advice

Thanks so much to Atara who organised our recent holiday to Portugal. She was spot on with her advice and we had the best time on our first holiday as a family. We will definitely be back to you in the near future! Sarah, Robert and Tilly

2016幎7月7日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Dear Sarah,

Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.

We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Tots Too team.

5぀星のうち1の評䟡

No service or help

We have just returned from a week in martinhal in Portugal which we booked through Tots Too. We went with our 3 year old and 4 month old, our first family holiday the four of us. We spent a long time on deciding which villa we wanted and decided on villa 32 as we were close to the facilities and we could all sleep on the same level. We had this in writing and booking confirmation from Tots Too. When we arrived at the resort they were not aware we had booked villa 32 as there had been no communication from Tots Too to confirm this. We had to stay in a different villa for the first night which was on the outskirts of the resort and bedrooms were on different levels which I really didn't want as I had to be separated from the children. We couldn't unpack our things as we had to repack in order to move the next day. This meant we missed a day of our holiday by the time we checked in to the correct villa the next day.
The lady who booked our holiday (Naz) had got several details wrong in our booking prior to this, including the dates and was generally very unhelpful.
We have booked with other family travel companies before who have been fantastic, but it just seemed as soon as Tots too received our payment they didn't want to help. We got no further emails from them or help. My husband even rang them to sort out the seats for the flight and the lady said we had to sort it out ourselves! There was just no service. I expected more after paying thousands for our first family holiday just the four of us. We won't be using Tots Too again.

2016幎7月5日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Dear Chantel,

Thank you for your review.

As discussed in our mutual correspondence, we requested Villa 32 for your stay at the Martinhal but specific villas are subject to availability. We do however understand that it was implied during the booking process that Villa 32 would be guaranteed. You contacted us on day two of your stay to advise that you had not been allocated Villa 32. We immediately contacted the Martinhal and ensured you were moved to Villa 32 that same day, apologising for any misunderstanding.

We are sorry that you were disappointed with the service you received after your booking was confirmed. At Tots Too we pride ourselves on delivering a family-friendly concierge service and offer pre-booked airline seats as well as babysitting, restaurants, family activities and pre-ordering of baby items. We take all complaints very seriously and will be reviewing our processes to understand why our usual service was not delivered on this occasion.

Once again, thank you for bringing these matters to our attention.

Amanda Springer
Travel Sales & Product Manager
Tots Too.

5぀星のうち5の評䟡

Excellent

Excellent. They manage to negotiate a better price than going drive to hotel.

2016幎6月27日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Dear Todd,

Thank you very much for taking the time to review our service, we really appreciate it.
It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.
We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Tots Too team.

5぀星のうち5の評䟡

Brilliant!

Very professional, tailored and honest service. It's a pleasure to use Tots Too and I would happily recommend them to friends!

2016幎5月19日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Dear Ann,

Thank you very much for taking the time to review our service, we really appreciate it.

It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.

We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Tots Too team.

5぀星のうち5の評䟡

3rd time we've booked with Tots Too....

Very knowledgeable about the properties and destinations they're selling.

2016幎5月19日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Thank you very much for taking the time to review our service, we really appreciate it.

It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.

We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Tots Too team.

5぀星のうち5の評䟡

Great experience

I was uncertain where we should go with a newborn and I found dealing with the sales team both informative and easy, It has been the first time I have not booked myself and really glad that I did.

2016幎4月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service

Helpful, friendly staff. Great service.

2016幎4月26日
自発的なレビュヌ
Tots Too ロゎ

Tots Too からの回答

Dear Jeremy,

Thank you very much for taking the time to review our service, we really appreciate it.

It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.

We hope you have a wonderful holiday and we look forward to speaking with you again soon.

Tots Too team.

5぀星のうち5の評䟡

Really Good!

Used tots too to book an up coming holiday with our 3 year old daughter. They were very helpful and efficient in responding to queries and e-mails. We managed to book the holiday at a competitive price within a few days and we are very much looking forward to it.

2016幎3月29日
自発的なレビュヌ
5぀星のうち5の評䟡

4th holiday just booked

Well informed, experienced agents able to tailor holiday to your exact requirements and make good suggestions, whilst also listening to your needs.

2016幎3月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent

Efficient, knowledgable. Make holiday booking very easy

2016幎1月26日
自発的なレビュヌ

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