Tottenham Hotspur レビュー 

Went for a stadium tour on Wednesday 9th July, excellent overall experience, It’s a state of the art football stadium that’s for sure, Tour guide at the beginning was excellent spoke too everyone which was a really nice touch, Only thing the pitch was covered so couldn’t see the grass that was the only downside as there were concerts taking place off season so that would be why. Was well worth a visit and very easy too find from Seven Sisters tube station just a 20 minute walk.

Made the mistake of ordering a spurs kit for my grandson from official site. £67 and still no football strip. Absolutely shocking service. My son in law is in hospital fighting cancer and wanted the strip for this weekends games against the famous Glasgow Rangers ( my team). A special moment planned for his recovery. Thanks Tottenham you are a shambles.

I went to see Guns n Roses on the 1st of July.
- 2 hours late opening the doors left 1000's outside stranded in the heat without water or toilets.
- due to the delay one of the support acts cancelled the whole performance
- Guns n Roses only played a reduced set due to the delay
- Sound was absolutely terrible, the accoustaics of the stadium were shocking and the sound was completly muffled unless you were on the pitch right in front pf the stage.
- Complained to the stadium and the refused to take any responsibilty, despite the fact i have seen Guns n Roses 3 times and never had issues before
- I will NEVER go there again for a GIG and advise you not too also.

Brilliant Tottenham tour today, staff so lovely and were clearly loyal fans, very passionate about Tottenham, our first tour was Joey and his face lit up just talking about them, had a top printed and all quick and very easy to do too. Fab day out

I went to see guns n roses on the 1st of July. Staff were very pleasant but after waiting 2 hours for the doors to open and then waiting 45 minutes for the bartender to pour 2pints of lager we finally got to our seats only to finder that we could hardly hear the band. So disappointing as I have seen guns n roses before and know that it was nothing to do with their performance but the stadium itself as I don’t think it is designed to carry sound so not suitable for a concert venue.

Went to see guns and roses on 2nd July. At least we were let in on time unlike 1st july. All staff very good but the sound was appalling for the main act . A lot of yobs next to us rather ruined things . Block 503 row 21 seats 114 to 116 and the ones behind them were the problem. Drunk. Swearing. Aggressive. Smoking. Reported them and to be fair the swat team was called but we were too frightened of consequences to ask for help. We found better seats where everyone was great.
Don't go to any music events. The experience was not good. Main act 90 minutes late and proud of the fact. Many people had to leave early to get home and in view of the poor performance, or at least the perception of it given the sound system, they were the lucky ones!

Difficult to talk to, have no discretion and cannot help in most cases

Our family have followed Tottenham for over 50 years. We supported the club in many other ways and charity events. We took the 1882 £2,200 each membership.
Not worth anywhere near that money.

The staff working in that area are ineffective and badly trained.
There are no toilets dedicated to that sections. Seating is inadequate.
Menus are always wrong, on one occasion they run out of what was advertised!
Food is better in the main stadium
We arranged a so called meet and greet day- waste of time. 30 mins late, about 6 staff ( including the supervisor and manger running around like headless chickens.) We made a complaint and heard absolutely nothing.
The voucher you get for drinks. A coffee is worth the same as a Double whiskey or beer, really?
I could go on, but needless to say we have not renewed our memberships.

The tour was incredible, the stadium is beautiful! I came with a big family group including my elderly Nan and brother in a wheelchair, this is probably the most welcoming and accessible experience we have been to. Every member of staff went out of their way to make us feel welcome and that we could take part in every accept of the tour. I cannot recommend it highly enough COYS!

Very poor service but expected that from Tottenham , poor fans to top that off putting me next to that I mean some London people need to stop beating women stop living in there mothers address and get a life.. oh guys be careful while your in London not the most safe place to live they talk crap about other people and they really should look in the mirror I’ll laugh if Tottenham not in the champions league next season as they don’t deserve it really this goes to some London people put your crack and smack down also your little blade away and get away from football all together you don’t deserve to be in that club

I paid for premium seats for myself and a guest whose 50th birthday pressie this was. Included was supposed to be finger food and complimentary drinks.

This we could not find in the lounge , even asking various members of staff. Complained to the premium team ,but all I got back from them was a dismissive sorry for the inconvenience and the inference that I was stupid for not finding it. Had an offer of an upgrade for another match, but this requires me to spend more money with them and I am reluctant to do so. A simple partial refund would of shown some good will . A premiership football team who make millions and pay players millions of pounds and they couldn`t even be bothered to refund me £50??? Think this shows exactly what they think of the fans?? Spurs are a bunch of money grabbing millionaires??!!. (bar stewards)

Fabulous tour of this fantastic stadium! Free access to all areas of the West Stand, which includes all the player and media zones. Guide, Joey, was enthusiastic and knowledgeable.

Bought 2 stadium tour tickets and didn't receive my ticket on time so I had to try to reach out to their ticket office. After listening to all announcements and options for 5 min at least I was told it's the wrong department even when their mainline redirected me there in the first place!
In the end, I had to select random options to be able to reach out to someone. I have also raised it via email but a month went past and no solution nor updates on the case. The best they could do is to redirect me to their website with frequently asked questions!!! In the end, I couldn't get the tickets I paid for nor the money they have taken from me. Adding a nice touch to the story, each call to their customer service of course is on you be ready to spend your money on the calls even when the issue is caused by them!

My supposedly nice stadium tour ended up being one month of a chaise for my money back and an additional cost of ~ £5 to try to call their customer service team. I had to resolve the situation with my bank instead.

Tinpot club, poor team, poor area, poor management. Just poor in general. Wouldn’t recommend anyone supporting Tottenham.

As Giogio Chiellini said in 2019 “It’s the history of the Tottenham. They always miss something to arrive at the end.”

Being a Spurs supporter from a young boy I have over there years supported this club and spent £1000's in tickets and merchandise. New stadium superb as with facilities first rate. Merchandise expensive & overpriced but you dont have to buy it you dont want it. Their customer service is first rate as long as you play straight with them. (refunds etc) My main GRIPE is they keep changing match days/times after you've bought the tickets. As I go with a group of friends who have to travel a long distance for the games it throws all those plans out the window. I have had to cancel tickets a lot as the new day/timings mean trains etc are not bookable….

I would like to say a huge thank you to Sue and the customer service team. They dealt immediately with replacements items that arrived damaged in the post. Amazing customer service and even took the time to wish my Dad a speedy recovery from the customer care team and the club after being poorly. Well done xx

Ordered a customized jersey for my son for Christmas. Numbers had all kinds of bubbles on them. Said after thirty days I was out of luck. $165 plus to get terrible workmanship. Never again

Nice stadium tour. Incredible venue!