TradeRadiators レビュー 611

TradeRadiators からの回答

2025年4月9日

Thank you so much for your kind review! We’re thrilled to hear that both your orders went smoothly and that our communication and service met your expectations. It’s great to know you found our website easy to navigate and the prices competitive. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything else, don’t hesitate to reach out!

Best Wishes
Kim Brines

TradeRadiators からの回答

2025年4月9日

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that everything arrived on time. We strive to provide excellent communication and service, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

Best Wishes
Kim Brines

TradeRadiators からの回答

2025年4月9日

Thank you so much for your kind words! We're thrilled to hear you were happy with the delivery and communication. We look forward to working with you again for all your radiator needs!

Best wishes
Kim Brines

TradeRadiators からの回答

2025年3月3日

Thank you for your fantastic review! We're so pleased to hear that you found everything you needed in one place and that our flexible delivery service met your expectations. Our team works hard to offer competitive prices and a great shopping experience, so it’s wonderful to know we hit the mark for you. Enjoy your new radiators, and if you ever need anything else, we’re here to help!

Best wishes,
Kim Brines

TradeRadiators からの回答

2025年3月3日

Thank you for your feedback! We're sorry that your original choice was out of stock, but we're glad we could offer a suitable alternative. It's great to hear that delivery was prompt and that you had it fitted so quickly. If you ever need anything else, we're always happy to help!

Best wishes,
Kim Brines

TradeRadiators からの回答

2025年2月18日

Thank you so much for your kind review! We're thrilled to hear that you're happy with the product, packaging, and delivery. We really appreciate your feedback and are glad it was easy to fit. Your support means a lot to us!

Best Wishes,
Kim Brines

TradeRadiators からの回答

2025年2月18日

Thank you so much for your kind words! We're so glad to hear that Gemma and our customer service team were able to assist you and resolve the issues with your radiator. We truly appreciate your patience and understanding. It's fantastic to know that you had a positive experience with us, and we really appreciate your recommendation!

Thanks again for choosing Trade Radiators, and don't hesitate to reach out if you need anything else in the future.

Best Wishes,
Kim Brines

TradeRadiators からの回答

2025年2月18日

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the radiator valves and the service you received. It's great to know they fit perfectly and look great in your space. We really appreciate your feedback and hope to serve you again soon!

Best Wishes,
Kim Brines

TradeRadiators からの回答

2025年2月4日

hank you for your feedback! We're really glad to hear you’re happy with the radiator and that the delivery went smoothly. We totally understand how it can be tricky to keep track of the additional parts, so it’s great that our staff were able to help with the valve info. We always try to provide as much clarity as possible, but we’ll definitely take your comment on board to improve the online details. If you need anything else or have more questions, don’t hesitate to reach out!

Best Wishes,
Kim Brines

TradeRadiators からの回答

2025年1月30日

Thank you so much for your kind words! We're thrilled to hear that you're happy with both our radiators and the after-sales service. Gemma and the team always strive to provide top-notch support, and it’s great to know that we could resolve the issue for you quickly. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out.

Thanks again for choosing Trade Radiators! 😊

Best wishes,
Kim Brines

TradeRadiators からの回答

2025年1月28日

Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience with us at Trade Radiators. It’s great to know that the variety and quality of our products, along with the service from Kim and Gemma, made such an impression—your plumber's compliments mean a lot to us!

We’re so happy to hear that your new Nordic Oslo columns are not only performing beautifully but also look like they’ve always been a part of your space. Thank you for choosing us for your radiator upgrade, and for taking the time to share your feedback. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Enjoy your new radiators, and thanks again for recommending us!

Best wishes
Yasmin Dar

TradeRadiators からの回答

2025年1月23日

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our service. It's great that the alternative item worked out for you, and we’re glad we could get the refund processed quickly. We really appreciate your continued trust in us and look forward to serving you again in the future! Thanks for recommending us. 😊

Best Wishes
Kim Brines

TradeRadiators からの回答

2025年1月21日

Thank you for your fantastic 5-star review! We're delighted to hear that your radiators arrived quickly and that you love their appearance. If you have any questions in the meantime, just let us know.

Best wishes,
Kim Brines

TradeRadiators からの回答

2025年1月20日

Thank you for your wonderful 5-star review! We're thrilled to hear that you received your product quickly and that you're pleased with our service. Your recommendation means the world to us!

Best wishes,
Kim Brines

TradeRadiators からの回答

2025年1月20日

Thank you for the fantastic 5-star review! We’re delighted to hear that your order arrived quickly and that you’re happy with the quality. Your satisfaction is our top priority, and we appreciate your support!

Best wishes,
Kim Brines

TradeRadiators からの回答

2025年1月13日

Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your raw metal vertical radiator and heritage valves. It's great to know that our customer service made the process easier for you. If you ever need any further assistance or advice in the future, don't hesitate to reach out. Enjoy your kitchen diner renovation!

Best Wishes
Kim Brines

TradeRadiators からの回答

2025年1月9日

Hi Ermal,

Thank you for sharing your feedback, and we're truly sorry to hear about the frustration you've experienced. It's disappointing to learn that we fell short in addressing your delivery issue, especially when we strive to ensure smooth service for every customer.

We sincerely apologise for the inconvenience caused by DX Express and for the lack of resolution on our end. While we do rely on third-party couriers for delivery, it's clear that we should have done more to resolve the situation in a timely manner, and for that, we take full responsibility. Your experience is not reflective of the standard we aim to provide.

We appreciate the time you've taken to reach out, and we’ll be reviewing this matter internally to ensure this doesn’t happen again.

Once again, we're very sorry for your negative experience, and thank you for your feedback.

Best regards,
Kim Brines
Customer Service Team

TradeRadiators からの回答

2025年1月9日

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, product description, and timely delivery. We look forward to assisting you with your next purchase of towel rails. If you need any help in the meantime, don't hesitate to reach out!

Best Wishes
Kim Brines

TradeRadiators からの回答

2024年12月6日

Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the issue quickly and to your satisfaction. We always strive to provide a hassle-free experience, and it’s great to know that we hit the mark for you. Your recommendation means a lot to us, and we’re here if you need anything in the future!