The organisation for our London ABBA experience trip was spot on. The hotel was very good and ideally situated to make the most of our stay. The addition of two guided walks was great and most enjoyab... もっと見る
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Booking says tickets within one week….didnt get them until day before event after composing to Travelzoo. TELEPHONE No. On booking details was unobtainable and contact forms were not responded to. N... もっと見る
We booked for two nights in crown plaza Kings Cross and the ABBA voyage experience. The hotel was well located with a bus stop outside Kings cross station approximately 5 mins journey time. Very... もっと見る
企業が回答しました
everything went to plan, no issues whatsoever. easy contactable with friendly staff willing to help. really good experience and will definetaly use this company again
企業情報
当該企業による記述
The Travel Compendium team aims to provide our customers with memorable travel experiences at competitive prices by offering curated unique packages and a streamlined booking process. Through these packages, we can include more bang-for-your-buck. From the hotel to transfers, attractions to restaurants, we work with our partners to offer exclusive “extras” to our travelers at all points of the trip and offer packages that enhance your vacation at exceptional rates. Composed of seasoned travelers, we pride ourselves on the quality of the packages we offer for all budget ranges.
連絡先
651 N. Broad St., Suite 206, Middletown, 19801, Wilmington, 米国
- reservations@travelcompendium.com
- travelcompendium.com
4.5
優良
487件のレビュー
ネガティブなレビューの 60％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Travel Compendium からの回答
Dear Valued Customer
Thank you so much for taking the time to share your experience with us! It truly warms my hearts to hear that you had a fantastic time working with our travel specialist Manisha. She team puts their heart and soul into providing exceptional service, so it means the world to us that you appreciated it. If you ever need help with your future travel plans, please know that we are here for you and would be delighted to assist you again!
Thank you from us all at Travel Compedium!
Travel Compendium からの回答
Dear Valued Customer
Thank you for sharing your experience with us!
We are pleased to hear that our driver was punctual, efficient, and friendly during your ride. Providing excellent service is our top priority, and we are glad to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
Thank you for choosing Travel Compendium
Your driver was in the wrong terminal
Your driver called me to locate me. Since I am a stranger to the country, we couldn’t understand each other. His accent was very hard to understand, even by a terminal agent. He was yelling!
Finally, after more than 30 minutes of talking on the phone, we found out he was in the wrong terminal !
He said, the company did not give him my name, nor the details about the ship we travelled on.
Poor and sickening experience.
2024年5月12日
Travel Compendium からの回答
Dear Antoine
We sincerely apologize for any inconvenience caused by the lack of communication from our end. We understand the importance of timely and clear communication with our customers, and we regret that we were unable to reach you to address your feedback.
Please know that we take customer feedback seriously and have taken steps to ensure that this issue does not occur in the future. We have addressed the situation with the driver to prevent any similar incidents from happening again.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
The driver was timely
The driver was timely, friendly and helpful. He provided information on London and different sites during the ride and navigated the busy streets with ease.
2024年5月3日
Travel Compendium からの回答
Dear Barb
Thank you for taking the time to share your feedback with us!
We are delighted to hear that your experience with our driver was nothing short of exceptional. It's fantastic to know that he not only provided timely and friendly service but also went the extra mile by sharing insights about London and its attractions, adding value to your journey.
Maneuvering through the bustling streets of London can be quite a feat, so we are glad to hear that he navigated them effortlessly.
Your kind words mean a lot to us, and we cannot wait to have the pleasure of serving you again for another memorable ride in the future.
Travel Compendium からの回答
Dear Sharon
I am delighted to hear about your positive experience with our services. It is wonderful to know that our driver was punctual, safe, personable, and accommodating during your journey. Providing a comfortable and pleasant experience for our customers is always our top priority, and I am glad to hear that we met your expectations.
Thank you for choosing us for your transportation needs, and we look forward to serving you again in the future.
Safe travels!
Driver was friendly and helpful
Driver was friendly and helpful. He was 30 minutes late for our pickup due to London commute traffic but we were informed about his delayed arrival.
2024年5月15日
Travel Compendium からの回答
Dear Patricia
Thank you for sharing your experience with us. We are glad to hear that our driver was friendly and helpful during your journey.
We apologize for the delay in pickup due to London commute traffic, but we appreciate your understanding. Keeping you informed about the delay is important to us, and we strive to provide transparent communication in all situations.
We hope that despite the delay, you had a pleasant overall experience with us.
Thank you for choosing our services and we look forward to serving you again in the future.
Ride never showed up
Ride never showed up. Waited from 7am to 10am at cruise terminal. We never saw a driver with our name presented and we were just left without a ride which we paid for in advance…. Never will use these people.
2024年5月15日
Travel Compendium からの回答
Dear Carl
We sincerely apologize for the negative experience you had with our service. Our driver did everything they could to locate you at the designated location with a sign displaying your name. Despite their efforts and multiple attempts to contact you, they were unfortunately unable to connect with you.
An email has been sent to you in an attempt to address any communication issues and resolve the situation. We deeply regret any inconvenience this may have caused and we are committed to making it right in the future. Your feedback is extremely valuable to us, and we are dedicated to enhancing our service based on experiences like yours.
Thank you for bringing this to our attention.
Will not use Travel Compendium again
Travel Compendium needs to consult with customer on flight times. Especially knowing that flight changes incur fees. We had to get up at 3:00 a.m. to get an early flight that Travel Compendium scheduled without consulting with us. Never again will I use this 3rd party service.
2024年5月12日
Travel Compendium からの回答
Dear Debbie
We sincerely apologize for any inconvenience you may have experienced. As outlined in our terms and conditions, flight bookings are non-amendable and nonrefundable. We did make an effort to contact you via email regarding your request to change your flight hours, but regrettably, we did not receive a response from you. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
Excellent ride from Southampton to London
Zafeer was early to pick us up which was great. He is an outstanding driver and very kind. We would definitely use him again.
2024年5月6日
Travel Compendium からの回答
Dear Mark
Thank you for sharing your experience with us! We are thrilled to hear that Zafeer provided you with excellent service as an early and outstanding driver. We pride ourselves on having a team of kind and professional drivers who go above and beyond for our customers. Your kind words mean a lot to us, and we would be more than happy to have you ride with us again in the future.
You'll be happy to know that I have passed your positive experience with Zafeer!
Thank you for choosing us and we look forward to serving you again soon!
Travel Compendium からの回答
Dear Shana
Thank you for taking the time to leave us a review! We are delighted to hear that your airport pick-up experience was seamless and efficient. Providing prompt and professional service is a top priority for us, and we are thrilled that we were able to make your transportation needs hassle-free.
We appreciate your feedback and look forward to serving you again in the future.
Thank you for choosing us!
Customer service was very responsive…
Customer service was very responsive and everything was exactly like expected
2024年4月30日
Travel Compendium からの回答
Dear Audrea
Thank you for taking the time to leave us an amazing review! We are delighted to learn that your experience with our customer service team exceeded your expectations. Ensuring exceptional service and delivering seamless experiences to our customers is paramount to us.
Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again in the future.
Thank you from us all at Travel Compendium!
Timeliness
Timeliness, luggage assistance; there was a Marathon in London the day we left and so many streets were closed. Apparently our original driver couldn't make it in time and had to call the person who did drive us! Great value!
2024年5月3日
Travel Compendium からの回答
Dear Cynthia
Thank you for leaving us a 5-star review! We are delighted to hear that our team was able to provide you with excellent service, despite the unexpected challenges of the London Marathon causing road closures. We always strive to ensure our customers have a smooth and stress-free experience, and we're glad to hear that our driver was able to make alternative arrangements to get you to your destination on time.
We appreciate your kind words and hope to have the opportunity to serve you again in the future!
Travel Compendium からの回答
Dear Valued Customer
Thank you again for your kind words, we are very happy that you had such a good experience and we hope to serve you again in the future!
From us all at Travel Compendium
Our driver was very helpful
Our driver was very helpful and professional. He pointed out things to see.
2024年4月26日
Travel Compendium からの回答
Dear Susan
Thank you for your kind words! We're thrilled to hear that our driver was able to enhance your experience by pointing out things to see along the way. We strive to provide top-notch service and it's always great to receive positive feedback. We hope to have the opportunity to serve you again in the future.
Thank you from us all at Travel Compendium
Travel Compendium からの回答
Dear Valued Customer
Thank you for your kind words and for giving us a 5-star rating on Trustpilot! We truly appreciate your support and are glad to hear that you had a positive experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for choosing us!
Travel Compendium からの回答
Dear Valued Customer
Thank you for your positive feedback! We are glad to hear that you had an excellent trip and enjoyed our company. We strive to provide timely and top-notch service to all of our customers. We hope to have the opportunity to travel with you again in the future.
Thank you for choosing us for your journey!
Driver was on time and polite
Driver was on time and polite. Would recommend and/or use again.
2024年4月16日
Travel Compendium からの回答
Dear Valued Customer
Thank you for your kind words! We are glad to hear that your driver was on time and polite. We appreciate your recommendation and look forward to serving you again in the future.
Thank you again from us all at Travel Compendium.
Dan the Man
We were with Dan for four hours on our drive to London via Stone Henge. Great music selection in the car. Knew the sites well. Gave a nice preview drive through the city on way to hotel. On time. Walked the Stones with us. Very knowledgeable!
2024年4月15日
Travel Compendium からの回答
Dear Micheal and Diane
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the experience with Dan and that he made your journey to London via Stone Henge memorable. We're glad he provided a great music selection and was knowledgeable about the sites. We'll be sure to pass along your compliments to him. We hope you had a fantastic time exploring the city and visiting the Stones!
Thank you from us all!
It was the best service!
It was so easy to book, pay and had a quick respose for questions.
Pickup was very easy and the driver was professional and made the trip go smoothly. Will use again.
2024年4月13日
Travel Compendium からの回答
Dear Patricia
Thank you so much for the positive feedback! We are thrilled to hear that your booking experience was easy and that our driver provided you with a professional and smooth trip. We look forward to having you ride with us again in the future!
Thank you from us all at Travel Compendium
Positive experience traveling to Southampton for a cruise
We needed transportation from London to Southampton for a cruise that departed on Monday, April 8, 2024 because our train tickets were canceled due to a strike. The service with Compendium was easy to book online and they were very responsive. We communicated via email and they quickly responded to any questions that I had. They arrived on time and even got us to the port a little ahead of schedule. Our driver was friendly as well.
2024年4月8日
Travel Compendium からの回答
Dear Susan
Thank you for your lovely feedback! We are delighted to hear that you had a great experience with our transportation service from London to Southampton for your cruise. It's wonderful to hear that you found booking with us easy and that our driver was friendly and prompt. We are thrilled to have been a part of your journey and look forward to serving you again in the future.
Have a wonderful weekend and Thank you for choosing Compendium!
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