The organisation for our London ABBA experience trip was spot on. The hotel was very good and ideally situated to make the most of our stay. The addition of two guided walks was great and most enjoyab... もっと見る
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Booking says tickets within one week….didnt get them until day before event after composing to Travelzoo. TELEPHONE No. On booking details was unobtainable and contact forms were not responded to. N... もっと見る
We booked for two nights in crown plaza Kings Cross and the ABBA voyage experience. The hotel was well located with a bus stop outside Kings cross station approximately 5 mins journey time. Very... もっと見る
企業が回答しました
everything went to plan, no issues whatsoever. easy contactable with friendly staff willing to help. really good experience and will definetaly use this company again
企業情報
当該企業による記述
The Travel Compendium team aims to provide our customers with memorable travel experiences at competitive prices by offering curated unique packages and a streamlined booking process. Through these packages, we can include more bang-for-your-buck. From the hotel to transfers, attractions to restaurants, we work with our partners to offer exclusive “extras” to our travelers at all points of the trip and offer packages that enhance your vacation at exceptional rates. Composed of seasoned travelers, we pride ourselves on the quality of the packages we offer for all budget ranges.
連絡先
651 N. Broad St., Suite 206, Middletown, 19801, Wilmington, 米国
- reservations@travelcompendium.com
- travelcompendium.com
4.5
優良
487件のレビュー
ネガティブなレビューの 60％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
2 nights hotel and ABBA Voyage deal
Booked 2 nights Crowne plaza and ABBA Voyage trip with return coach trip to ABBA Voyage. Hotel was great albeit quite a distance from the coach pick up and drop off. However the coach was delayed and we arrived 30 minutes late for ABBA Voyage show due to the driver not knowing where he was going! This was booked for my 50th birthday so very disappointed with the coach service and missing a third of the show.
2025年1月18日
Travel Compendium からの回答
Dear Lisa,
First of all we would like to apologise for the inconvinience caused.
After reviewing the case carefully we've checked that a full refund was processed for the ABBA Concert which was not able to be enjoyed.
We are sorry for the delay of the coach and the result of it as it was indeed the 50th Birthday, but despite of that we hope you enjoyed the rest of your travel in London
Best regards,
The Travel Compendium Team
Travel Compendium からの回答
Dear Guest,
Thank you for your feedback!
We’re so happy to hear about your positive experience. We truly hope to welcome you again in the future.
Best regards,
-----
Rafael
Was a great way to book services in an…
Was a great way to book services in an unfamiliar foreign country. Services were reliable, safe, and fairly priced.
2025年1月10日
Travel Compendium からの回答
Dear Guest,
Thank you for sharing your kind feedback.
We are thrilled to hear that you had a nice experience with our services and that you found our facilities both safe and fairly priced. It’s always a pleasure to know that our efforts are appreciated.
We look forward to welcoming you again in the future!
Kind regards,
-----
Rafael
Great value and good communication
Great value and good communication. Would recommend Travel Compendium to anyone.
2025年1月12日
Travel Compendium からの回答
Dear Mr. Olona,
We are very happy to hear that you are satisfied with our services! It was a pleasure assisting you, and we truly hope to see you again in the future.
If you ever need anything else, please don’t hesitate to reach out.
Best regards,
-----
Rafael
A great London Break
The Westminster is a very nice hotel with a hearty breakfast to set you up for the day. The transfer by Evans went well both ways.
ABBA Voyage was good but more of a cinematic / fantastic light experience, rather than a live concert. Personally, I did not think that the live band was necessary, everything else was digitised, so why not the music?
2024年12月12日
Travel Compendium からの回答
Thank you for your thoughtful feedback!
We're so glad you enjoyed your stay at The Westminster. It's also great to hear that your transfer with our partners went smoothly.
We hope to welcome you back for another enjoyable trip soon!
The Team at Travel Compendium
The company delivered what we paid for
The company delivered what we paid for, but it is very difficult to get any communications from them until the last week. There is no phone service only the online request form.
Our driver from Heathrow to London was on time, but his driving was quite honestly scary at times. We almost got hit on side.
2024年11月28日
Travel Compendium からの回答
Dear Daniel,
Thank you for your feedback, and we’re glad to hear that the company delivered as expected.
We apologize for the delay in communication and understand the frustration it caused. We’ll work on improving our response times and communication methods.
We're also sorry to hear about your experience with the driver. Your safety is our priority, and we’ll be sure to address this with the transportation partner.
We appreciate your valuable input and hope to improve your experience on any future trips together!
London Toolkit and Travel Compendium team
Travel Compendium からの回答
Dear Mr Kennedy,
Thank you for your review!
We're happy to hear that you found our service easy to use and great value.
We look forward to welcoming you back soon!"
The Team at Travel Compendium
Good experience
Good value product, experience was as described, communication very good .
2024年11月18日
Travel Compendium からの回答
Dear Gillian
Thank you for your feedback!
We're glad to hear that you found the product to be good value and that your experience matched your expectations.
We also appreciate your kind words about our communication.
We look forward to serving you again in the future!
The Team at Travel Compendium
Hotel is beautiful
Hotel is beautiful, very conveniently located. Room was perfect and comfortable and all our needs were fulfilled in timely manner.
2024年11月10日
Travel Compendium からの回答
Dear Ajay
Thank you for your kind words!
We're delighted to hear that you found our hotel beautiful and perfectly located.
It’s great to know that your room was comfortable and that we were able to meet all your needs in a timely manner.
We look forward to welcoming you back soon!
The Team at Travel Compendium
Great weekend deal in one package
Made our weekend trip to London special as they sorted accommodation and theatre tickets in one package rather than having to go searching around. A great deal and well planned. Great deal weekend
2024年11月16日
Travel Compendium からの回答
Dear Graham!
Thank you for sharing your experience!
We're so happy to hear that our package made your weekend trip to London extra special.
We're glad you found the accommodation and theatre tickets convenient and well-planned.
We hope to help make more amazing memories for you in the future!
The Team at Travel Compendium
Great accommodations
Great accommodations
Love the hotel and easy access to all things Waikiki
2024年11月10日
Travel Compendium からの回答
Thank you so much for your wonderful feedback!
We're thrilled to hear you enjoyed your stay and loved the hotel.
We look forward to welcoming you back soon!
The Team at Travel Compendium
Transfer - Southampton to London
The transfer from Southampton into London was smooth and comfortable.
We enjoyed the two complementary walking tours in London included in our booking.
2024年10月25日
Travel Compendium からの回答
Dear Michael!
Thank you for sharing such kind words about your experience! We're thrilled to know you had a fantastic time exploring London with our walking tours.
We can’t wait to be part of your next adventure!
Thank you from us all at Travel Compendium!
Travel Compendium からの回答
Dear Sterl
Thank you for taking the time to share your positive review! We're delighted to hear that you enjoyed both our hotel’s accommodation and location during your stay in Dublin. It’s always wonderful to know when our guests have a great experience.
We hope to welcome you back soon for another excellent stay!
Thank you from us all at Travel Compendium!
Everything worked as planned!
We had a very good experience with planning and execution of our travel plans. The team was professional, helpful, and thorough in ensuring our needs weee met. I could not expect more.
2024年7月26日
自発的なレビュー
Travel Compendium からの回答
Dear Mary
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with us and that our team was able to meet your travel needs. Working with you to plan your ideal and personalised trip was a pleasure. Professionalism and attention to detail are at the heart of what we do, and it’s rewarding to know we exceeded your expectations.
We look forward to assisting you again on your future journeys!
Thank you from us all at Travel Compendium!
Definitely use them for custom tours!
We had an 11-hour layover in London, so I searched online for private tours. Most options had fixed schedules and pre-set destinations, which didn’t quite suit our needs. Eventually, I found the Travel Compendium website and completed their questionnaire for a custom private tour. In the questionnaire, I simply requested "Top places to see in London." A few hours later, I received an email from Manisha asking for more details about our layover. She created a great itinerary that included a 3-hour visit to Windsor Castle, along with stops at six well-known locations in central London. Despite it being a last-minute request, she was also able to arrange a driver for us. The price was very reasonable and even cheaper than the fixed-schedule tours I had initially looked at.
Our driver was kind and very friendly.
If you're planning to visit London, I highly recommend them. You can customize your tour to your preferences and receive excellent service. I'll definitely be using them again!
2024年8月31日
自発的なレビュー
Travel Compendium からの回答
Dear Maria
Thank you for your wonderful review! We're overjoyed to hear that we could provide you with a personalized and flexible tour during your layover in London. It's great to know that Manisha was able to create an itinerary that suited your needs, even on such short notice. She takes pride in offering tailored experiences, so your feedback will mean a lot to her and is very rewarding to hear.
We're also glad that you found our service both reasonably priced and enjoyable, and that your driver contributed to making your tour a memorable one. Your recommendation means the world to us, and we look forward to welcoming you again on your next trip to London!
Thank you from us all at Travel Compendium!
We booked a one way day tour from Southampton
We booked a one way day tour from Southampton cruise terminal via Stonehenge to Heathrow. Confirming our tour took numerous communications abut we able to get the correct itinerary. We had requested a larger vehicle to accommodate our luggage (we are a party of 2) and when the vehicle arrived at the terminal (20 minutes late), we were greeted by an 18 passenger bus. The driver was very pleasant and accommodating but he couldn’t resolve the address confusion for our pre-arranged lunch stop. It took several texts and voice calls with the organizer to determine that the lunch restaurant no longer existed. Overall, this was not the first class experience we had signed up and paid for.
2024年10月3日
自発的なレビュー
Travel Compendium からの回答
Dear MAC
Thank you for your valuable feedback. We’re glad to hear that you found the driver to be pleasant, accommodating, and helpful throughout the journey. Your satisfaction is important to us, and we appreciate your understanding during the unexpected challenge with the lunch stop. Although the original restaurant was unavailable, we were pleased to have quickly found an alternative venue within a few minutes, ensuring your experience continued smoothly.
Your feedback highlights areas for improvement, and we are committed to offering a seamless service. , We sincerely apologize for the inconvenience you experienced during your tour.
We value your input and look forward to the opportunity to serve you better in the future.
We got what we wanted
We got what we wanted. We had a very short amount of time in London. With this tour, we were able to visit the most iconic sites.
2024年9月29日
自発的なレビュー
Travel Compendium からの回答
Hi Staci
Thank you so much for your wonderful review! We’re thrilled to hear that you were able to make the most of your short time in London and visit the iconic sites you wanted to see. Our goal is to provide memorable experiences, even on tight schedules, so it’s fantastic to know we met your expectations.
If you ever plan to return to London or explore other destinations, we’d love to help you again.
Safe travels and thank you for choosing us!
Great break
Great break, well organised and everything went to plan
Good customer service and very helpful staff
2024年9月15日
Travel Compendium からの回答
Dear Valued Customer
Thank you for your fantastic review! We’re thrilled to hear that your Harry Potter visit and hotel stay went smoothly and that you had a great break.
Our team works hard to provide excellent customer service, so it’s wonderful to know that you found our staff helpful.
We appreciate your feedback and look forward to helping you plan your next adventure!
A Very Professional Tour Service.
We are two octogenarians from Vancouver, BC , taking a cruise to Scotland and Iceland The driver was on time to pick us up at the designated airport gate at Heathrow for Southampton. . He was very efficient about getting us through traffic and gave us a mini tour of small villages on the way we had not seen before. We were pleased.
In addition we took the Wizard Walk in the London after the cruise. The walk was really meant for younger people but we decided to meet up and experience it in spite of reading the Harry Potter books years ago with our grown sons. Paul was our guide and gave us an excellent tour of the Harry Potter sites . It was quite an extensive walk but we are quite fit and to see the sites of the film by foot was worthwhile. On my flight home I immediately turned on the Harry Potter films offered.
When we had any questions your staff was very patient and responded immediately which gave us a lot of reassurance. I would highly recommend your servicesnand wish we had engaged you on our return from Southampton to London.
2024年9月6日
Travel Compendium からの回答
Dear S Quan
Thank you for your positive review! We’re delighted to hear that your driver was punctual and efficient and that they provided insightful commentary during your journey.
It’s always our goal to enhance your travel experience, and we’re glad to know that we succeeded.
We appreciate your feedback and hope to serve you again in the future!
It was one stop shopping
It was one stop shopping! They arranged our transport from Southhampton to Stonehenge to London to our hotel.
The Westminster London was a great place to stay. Central to everything and the staff was wonderful!
They also set up a full day tour of all the highlights of London which was fantastic!
The only thing we had to do was be at the right place at the right time-they did the rest for us.
Highly recommend this group!!!
2024年9月12日
Travel Compendium からの回答
Dear Judy
Thank you for your wonderful review! We are very satisfied to hear that you enjoyed your seamless travel experience from Southampton to London Via Stonehenge. It's great to know that you found Westminster London to be a fantastic place to stay and that our team provided excellent service throughout your trip.
We're also glad you enjoyed the full-day tour of London’s highlights.
Your recommendation means a lot to us, and we look forward to assisting you with your future travel plans.
Safe travels and thank you once again for choosing our services!
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