The organisation for our London ABBA experience trip was spot on. The hotel was very good and ideally situated to make the most of our stay. The addition of two guided walks was great and most enjoyab... もっと見る
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Booking says tickets within one week….didnt get them until day before event after composing to Travelzoo. TELEPHONE No. On booking details was unobtainable and contact forms were not responded to. N... もっと見る
We booked for two nights in crown plaza Kings Cross and the ABBA voyage experience. The hotel was well located with a bus stop outside Kings cross station approximately 5 mins journey time. Very... もっと見る
企業が回答しました
everything went to plan, no issues whatsoever. easy contactable with friendly staff willing to help. really good experience and will definetaly use this company again
企業情報
当該企業による記述
The Travel Compendium team aims to provide our customers with memorable travel experiences at competitive prices by offering curated unique packages and a streamlined booking process. Through these packages, we can include more bang-for-your-buck. From the hotel to transfers, attractions to restaurants, we work with our partners to offer exclusive “extras” to our travelers at all points of the trip and offer packages that enhance your vacation at exceptional rates. Composed of seasoned travelers, we pride ourselves on the quality of the packages we offer for all budget ranges.
連絡先
651 N. Broad St., Suite 206, Middletown, 19801, Wilmington, 米国
- reservations@travelcompendium.com
- travelcompendium.com
4.5
優良
487件のレビュー
ネガティブなレビューの 60％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic job
2024年9月1日
Travel Compendium からの回答
Dear Jose
Thank you for your valuable feedback. We are delighted you had a fantastic experience with your recent transfer and with working with our team. Your satisfaction is important to us, and we look forward to the opportunity to serve you again.
Thank you from us all at Travel Compendium!
Driver on time, Professional
Driver on time. Courteous, pointed out interesting places on 1 1/2 hour drive. Highly recommend.
2024年9月9日
Travel Compendium からの回答
Dear Peter
Thank you so much for your wonderful review! We're thrilled you had a great experience with our drivers. It’s always nice to learn about interesting places along the way.
Your recommendation means a lot to us, and we look forward to serving you again in the future!
Thank you from us all at Travel Compendium!
Mary was amazing on our Cotswold tour…
Mary was amazing on our Cotswold tour from London to Southampton. This was one of the best excursions we did. They arrived early and were very helpful with our luggage. Mary was very informative and funny, she took pictures of our group and was so pleasant. I would definitely book with this company again.
2024年8月14日
自発的なレビュー
Travel Compendium からの回答
Dear DeAnne
Thank you so much for your wonderful review! I am thrilled to hear that Mary made your Cotswold tour such a memorable experience and that the Tour was exactly what you had hoped for. It’s great to know that her punctuality, helpfulness, and humour added to the enjoyment of your trip.
We look forward to welcoming you back for another adventure soon, always here to offer support 🙂
Thank you from us all at Travel Compendium!
prompt, polite and professional
Our driver was prompt (even early) and was informative and friendly on our drive from London to Stonehenge and then on to Southhampton. He even offered us bottles water at Stonehenge and said we could stay at Stonehenge as long as we wanted. We were given exact pick-up time one week before our transfer. We initially booked months in advance and they followed up once our date approached which was nice.
2024年8月23日
Travel Compendium からの回答
Dear Amy
Thank you so much for sharing your experience with us on Trustpilot!
We're over the moon to hear that your driver was prompt, and friendly, and made your journey from London to Stonehenge and Southampton enjoyable. We’re also glad that you appreciated the extra touches, like the bottled water and the flexibility to spend as much time as you like at Stonehenge.
We will be sure to share your feedback with the driver.
It’s great to know that our communication and follow-up made the booking process smooth for you, especially since you booked well in advance.
Our team strives to ensure every detail is taken care of, and your feedback shows us that we’re on the right track.
We hope to have the opportunity to assist you with more adventures in the future!
Travel Compendium からの回答
Dear Beth
Thank you for taking the time to leave a review!
We are happy to hear that you found our driver to be nice and friendly. We take pride in providing not just a service, but a positive experience, and it's great to know that our driver made you feel welcome and comfortable during your journey.
Thank you for us all at Travel Compendium!
Excellent service with one exception
Excellent service with one exception. We had to call the driver when at the airport. He was no where to be found.
2024年8月10日
Travel Compendium からの回答
Dear Mar
Thank you for sharing your feedback on Trustpilot. We're delighted to hear that you found our service to be excellent overall.
I apologize for the inconvenience you experienced in locating your driver at the airport. We strive for a seamless pick-up process, and I'm sorry we fell short on this occasion. Your feedback is invaluable to us, and we will work on improving our communication to ensure a smoother experience in the future.
We hope to have the opportunity to serve you again and provide a flawless experience next time.
Thank you once again for your review and for choosing our service!
Convenient hotel and well organised…
Convenient hotel and well organised transport to and from venue
2024年8月5日
Travel Compendium からの回答
Dear Susan
Thank you for your fantastic review on Trustpilot!
I'm delighted to hear that you found the hotel convenient and the transport well-organized.
Your satisfaction is our priority, and I'm glad we were able to provide a smooth and enjoyable experience for you. Should you need any assistance with future trips, please don't hesitate to reach out!
We look forward to welcoming you back soon.
Travel Compendium からの回答
Dear Valued Customer
Thank you for your kind review!
I'm thrilled to hear that you enjoyed the hotel and found the deal to be amazing. We always aim to offer great value, and it's fantastic to know that we succeeded in making your stay memorable.
We look forward to helping you with your next adventure!
Driver took the initiative to call us
Driver took the initiative to call and find us at the airport. We were tired after the long flight so we really appreciated how he took care of us. Our visit to Windsor was not rushed and he accommodated our special request.
2024年7月30日
Travel Compendium からの回答
Dear John
We’re very happy to hear that our driver’s initiative and care made your arrival experience smoother after your long flight.
It’s wonderful to know that you appreciated the attention and that your visit to Windsor was relaxed and tailored to your needs.
Your satisfaction is incredibly important to us, and we’re glad we could accommodate your special request.
Thank you again for choosing us, and we hope to serve you on your next journey!
Another Wonderful Experience
Julian was a great driver! Was prompt and managed to locate me in a very chaotic environment (I had just disembarked a ship at Southampton). Safe journey and very kind and friendly. Company is excellent at providing info and communication in advance of the journey. Highly recommended.
2024年8月12日
Travel Compendium からの回答
Dear Charles
Thank you so much for your wonderful review!
We’re thrilled to hear that Julian provided such a positive experience, especially in the midst of a chaotic environment.
It’s great to know that his promptness, kindness, and friendly approach made a difference.
We’re also pleased that our communication and information ahead of the journey met your expectations.
Your feedback truly motivates us.
We look forward to the pleasure of serving you again!
AAA service
The driver was prompt, very courteous and knowledgeable about the area. He gave us some tips for the rest of our stay in London.
2024年8月9日
Travel Compendium からの回答
Dear Customer
We’re very happy to hear that you had a positive experience with our driver yet again.
It’s great to know that their punctuality, courtesy, and local tips added to your enjoyment of the trip.
We always strive to provide excellent service and helpful recommendations.
We look forward to the opportunity to serve you again in the future!
Great service.
Very reliable, on time and friendly driver. Enjoyed the tours that came with the transfer.
2024年7月29日
Travel Compendium からの回答
Dear Valued Customer
Thank you so much for your fantastic review!
We’re delighted that you enjoyed our reliable service and the tours included with your transfer. It’s wonderful to hear that our driver contributed to a smooth and enjoyable experience for you. Your kind words are truly appreciated, and we can’t wait to welcome you back for your next journey.
Thank you for us all at Travel Compendium!
Booked for the first time but they have…
Booked for the first time but they have exceeded my expectations. Great communication, hotel that was booked was amazing, would highly recommend it.
2024年6月30日
Travel Compendium からの回答
Dear Happy Customer 🙂
Thank you for your glowing review! We’re over the moon to hear that your first experience with us exceeded your expectations.
It’s great to know the communication and hotel were both top-notch.
Your recommendation means a lot to us. We look forward to assisting you again in the future!
Thank you from us all at Travel Compendium!
Great experience
Great experience - the driver communicated early and often, especially with the long queue getting out of the port. Nice relaxing drive to Stonehenge where he dropped us off right at the front and let us know where he would be waiting once we got back from the shuttle. The hotel had multiple locations around the area where we stayed and he was great to confirm drop off and make sure it was the correct hotel.
2024年7月24日
Travel Compendium からの回答
Dear Chad
Thank you for your fantastic review!
We're delighted to hear that the driver’s communication and service made your experience smooth and enjoyable.
We’re glad he could ensure a relaxing trip and help with the hotel drop-off.
We appreciate your feedback and look forward to serving you again in the future!
The driver was excellent and was…
The driver was excellent and was attentive to our needs. Our only critique would be to have more clear info on how to communicate. The “Driver number” provided on the document did not indicate that you could not text and it could have been more clear that the number is not actually to the driver, but a phone line to a call center. Not the end of the world, but a difference of 4 stars vs. 5 stars.
2024年7月18日
Travel Compendium からの回答
Dear Valued Customer
Thank you so much for your feedback and for highlighting the excellent service provided by our driver.
We’re glad to hear you were pleased with their attentiveness. We apologize for any confusion regarding the communication process. We appreciate your suggestion about clarifying the distinction between the driver’s contact number and our call centre. Your feedback helps us improve our communication to enhance our service.
We hope to have the opportunity to provide you with a 5-star experience.
Thank you for your understanding and support!
An efficient booking with no complications
We booked a package to London with Travel Compendium including 2nights hotel, ABBA Voyage tickets and transfers to the ABBA arena. All correspondence received was clear; vouchers were sent in plenty of time, and we were kept informed regularly. The whole weekend was effortless which left us simply to enjoy ourselves.
2024年7月20日
Travel Compendium からの回答
Dear Wendy
Thank you so much for your fantastic review! We’re delighted to hear that your package to London, including the hotel stay, ABBA Voyage tickets, and transfers, went smoothly and that everything was clear and timely.
It’s wonderful to know that you had an effortless experience and were able to fully enjoy your weekend. Your feedback is incredibly encouraging for our team.
Thank you from us all at Travel Compendium
Las Vegas Adventure
Are package deal to Las Vegas, including a 4 night stay at the Venetian hotel and round trip flight, was exactly as advertised. No bad surprises, only better than expected surprises!
2024年7月15日
Travel Compendium からの回答
Dear William
Thank you so much for your wonderful review! We’re over joyed to hear that your package deal to Las Vegas, including your stay at The Venetian and the round-trip flight, was exactly as advertised and even exceeded your expectations.
We strive to provide memorable and hassle-free experiences, and your positive feedback means a lot to us.
We look forward to helping you plan your next adventure!
Great price for a great hotel room
Great price for a great hotel room! Excellent customer service and kept in contact with me. Had zero issues checking in
2024年7月7日
Travel Compendium からの回答
Dear Danielle
Thank you so much for taking the time to leave such a positive review on Trustpilot. We are happy to hear that you enjoyed your stay and found our customer service excellent.
Your feedback is greatly appreciated, and it’s wonderful to know that you had a smooth check-in process and a great experience at the hotel.
We look forward to welcoming you back soon!
Hotel excellent
Hotel excellent, Concierge services were excellent, room was nice and quiet. Bed was comfortable
2024年7月7日
Travel Compendium からの回答
Dear Sammy
Thank you so much for your kind review. We're delighted to hear that you enjoyed your stay and found our concierge services excellent.
It's great to know that you had a comfortable and quiet room.
Your positive feedback means a lot to us.
Thank you for us all at Travel Compendium
Great customer service / great experience
Wow - great customer service from beginning to end! We booked a ride from London to Southampton (with a stop at Stonehenge). Our driver was exceptional. The vehicle was great. Everything happened on time and was handled perfectly. The customer service we received from Manisha was AMAZING. She answered all my questions in a timely and professional manner. For sure we will use this service again!
2024年6月21日
自発的なレビュー
Travel Compendium からの回答
Dear Jenn
I just wanted to personally thank you for your lovely review about the service you received from Manisha. It’s fantastic to hear that you found her attentive and professional, as we place a high value on delivering great customer service.
I’ll make sure to share your kind words with Manisha; she’ll be thrilled to hear how much you appreciate her support.
We’re excited about the opportunity to serve you again in the future!
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