Travel Department レビュー 

5,434
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fantastic scenery. Also, everything promised on the website was delivered thanks to efficient booking staff, tour guide and coach driver. And the weather was great too! Holiday: Western Canada an... もっと見る

5つ星のうち3の評価

I recently travelled to the Sorrento Coast, Pompeii & Capri with the Travel Department. The overall holiday was very enjoyable, and the excursions were excellent. However, the hotel let the experie... もっと見る

5つ星のうち5の評価

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... もっと見る

5つ星のうち5の評価

Thanks to Travel Department for organising fabulous trip to Norway.l have taken several trips in Europe with them and find them always reliable, consistent and well experienced. This trip was very... もっと見る

企業情報

  1. ツアー オペレーター
  2. クルーズ旅行代理店
  3. カルチャーツアー提供業者
  4. 観光ツアー代理店
  5. 旅行代理店
  6. 旅行情報収集サイト

当該企業による記述

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

5434件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(5,434)

過去12か月のレビュー数: 446

レビューを書く
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5つ星のうち5の評価

A most enjoyable trip to Cape Town

A most enjoyable trip to Cape Town, Garden route and Safari. Nicolette our guide was excellent, very knowledgeable and informative and looked after the group so well. The highlight was the game reserve where we managed seeing the big 5. A memorable trip which I would highly recommend.

2026年7月10日
5つ星のうち5の評価

Stress free. Book, pay, pack and go

Wonderful organisation for world wide travel. Literally just book, pack and go. Every detail is sorted so no online bookings, finding flights, accommodation, tours, trains connections etc. are eliminated, stress free. I would highly recommend these holidays.

2026年7月16日
5つ星のうち1の評価

Unreliable - TD cancelling booked trips without reason

Recently experienced TD as an unreliable company. Very disappointing because I’ve been a loyal customer for 25 yrs. They cancelled two booked trips - Vietnam and Croatia (autumn 2026) and for my trip to Slovenia (Spring 2026) they firstly changed trip dates and then also changed the destination airport to an airport 4 hours away instead of the original local airport, which made the short break much much shorter at the intended destination. So TD had caused major disruptions to my three booked holidays in 2026.
All I received from TD was a “sorry” with no explanation, other than “operational reasons” and that it’s in their T&Cs to cancel or change.
I’m extremely reluctant to book another holiday with them based on my 3 recent holiday experiences in 2026, their unreliability and customer service. This is how to lose customers fast. Real shame.
In reply to TD response: Three holiday disruptions in less than 6months is excessive. TD advertise many dates to a particular destination and TD staff have said to me on phone when TD can’t find enough customers TD just cancels the trip. Perhaps advertise less dates options so that the ones that ARE advertised are more likely to actually proceed? Shame TD customer appreciation has deteriorated as the company has matured.

2026年7月15日
自発的なレビュー
Travel Department ロゴ

Travel Department からの回答

Dear Ms Cotter,

Thank you for taking the time to share your feedback. We're sorry to hear about your recent experiences with us. We appreciate that the repeated disruptions have affected your confidence in travelling with us. While changes and cancellations can occasionally be necessary for various reasons, we understand why you feel let down. Your feedback has been shared with the relevant teams, as it's important, we understand the impact these changes have on our customers. As you will know from travelling with us over the past 25 years that it is rare to have consecutive holidays affected in this way. We are very mindful that our customers have choices and do not take their loyalty for granted. We do hope you will reconsider travelling with us again, in order to prove to you that Travel Department are a reliable and dependable travel company.

Kind regards,
Travel Department

5つ星のうち4の評価

Location of hotel was wonderful and the…

Location of hotel was wonderful and the trips were great. The only problem was the food in the hotel Moderno. On arrival night a dinner was included chicken milanese but where was the chicken???breakfast also inadequate
I also did not understand why we had three guides for a week.

2026年7月13日
5つ星のうち4の評価

more free time ( which was probably…

more free time ( which was probably optional anyway but not made clear at the time) at the tearto Taurmina would have been great, and bus tour of Vulvano island included, would have made the whole tour excellent. Over all very good with a great guide !

2026年7月4日
5つ星のうち5の評価

Travel Department are a great company…

Travel Department are a great company with a long established reputation for great trips. You get to meet with a group of like minded people who generally are very open to meeting with others. The tours are usually spot on and visit interesting places. The guides are usually outstanding and mix historical information with storytelling. We’re looking forward to going again

2026年7月10日
5つ星のうち4の評価

We had a wonderful week in Sorrento.

We had a wonderful week in Sorrento.
Hotel Ascot is perfectly positioned to enjoy Sorrento. The Hotel was very clean, well run and the staff very helpful and friendly. However the two meals we had there as part of the holiday package could only be described as fair.
Our transfers were on very clean buses which were very punctual and comfortable to travel in.
We enjoyed the excursions, however the crowds in Positana and Amalfi made it very difficult to explore, but it is July.
Our tour guide Cinzia Annunziata, was excellent. She was always good humoured and helpful.

2026年7月10日
5つ星のうち5の評価

Every day was wonderful!

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everything went smoothly thanks to our excellent guide Vidar. Our drivers handled the sometimes difficult roads with great professionalism and kept us safe. Our hotel in Loftus was nothing short of spectacular with jaw dropping views. Norway is beautiful. Our single minor quibble was that the walking tour of Oslo was a little too long at three hours. However, this wasn’t helped by unusually hot weather in the city that day. We had a great group of fellow travellers and enjoyed every minute of this holiday.

2026年6月18日
5つ星のうち5の評価

The itinerary was well chosen

The itinerary was well chosen and often spectacular. Accommodation and food were enjoyable with the exception of our meal in the Raddison Blu in Oslo which was disappointing. The guide was knowledgeable and helpful throughout and our female bus driver excellent and animated.
Norwegian prices, particularly for alcohol were very high but the spectacular scenery made up for it.

2026年6月22日
5つ星のうち5の評価

I felt looked after from the moment I arrived.

I felt looked after from the moment I arrived. I met the guide and a great group of people so had lovely company even though I set out alone. The hotel exceeded my expectations in terms of food, facilities, location and friendliness of staff. I loved having time to spend there alone or with other people on the trip and also getting to explore Sicily without the inconvenience of public transport or the stress of hiring a car. The guides on the excursions were very informative and friendly.

2026年6月10日
5つ星のうち5の評価

Our recent trip to Norway fjords

Our recent trip to Norway fjords, was nothing short of amazing,, from location, to trip , hotels , and of course our wonderful tour guide Vidar ,, although expensive,, I would recommend and already have ,, recommended it to my family and friends

2026年6月30日

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