Do NOT Use. Only put one star to add this review because you can’t write one without it! We travelled in 2024 on a safari with this company and il be honest it was brilliant from start to finish.... もっと見る
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Engage with travelley at your own risk. We partnered for airport transfers in ZANZIBAR and after completing the rides on their behalf they disappeared. Never paid, never pick calls. I honestly thin... もっと見る
Fraudulent scammers taken over £3000 No correspondence in the last 8 month no confirmation. Checked airline & hotels directly. Email response from the hotel & airline - nothing booked. Request... もっと見る
SCAM COMPANY DO NOT BOOK! Booked masai mara/lake nakuru safari and zanzibar beach holiday. Added extra hot air balloon ride across the masai mara. Paid £5.5k. Told 1 week prior needs yo be cancelle... もっと見る
企業情報
当該企業による記述
"Travelley "Say Yes To New Adventures" is a British travel agency specialized in short and long haul beach holidays, city breaks, Romantic Getaways and cruises. Special discounts for Honeymooners & Anniversary couples with loads of freebies in every romantic holiday. Booking with a short deposit & pay the rest with a flexible payment plan. We are also specialised in arranging the Wedding package for up-to 200 guests in places like Caribbean, Maldives , Bora Bora , Mauritius, Thailand & many more. Book now & get a excursion/activity with every package"
連絡先
Regus , 25 Clarendon Road Redhill, RH1 1QZ, Crawley , 英国
- 02037908383
- info@travelley.co.uk
- travelley.co.uk
2.2
期待以下
153件のレビュー
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DO NOT TRUST THIS COMPANY THEY ARD…
DO NOT TRUST THIS COMPANY THEY ARE FRAUDULENT CHECK YOUR PAPER WORK - these are false reviews your holiday will not happen.
They cannot speak English fluently and are in a warehouse in Bangladesh
Do not give them any more money if u have paid a deposit
TWO PPL HAVE GONE PAST THEIR Holiday DATE AND HAVE RECEIVED NO TICKETS TO GO ON THIS HOLIDAY ETC but all monies have been paid
2023年9月1日
travelley.co.uk からの回答
Dear Clare,
We trust you are in good health.
We regret to inform you that we cannot locate any booking associated with your name. In order to assist you further, could you please provide us with the reference number for your booking? Kindly forward this information to us at info@travelley.co.uk, and we will promptly initiate an investigation.
Our offices are in the United Kingdom, and if you wish to visit us in person, our main office address is 50 Salisbury Road, Hounslow, TW4 6JQ. For any business-related inquiries, you are welcome to visit our secondary office at 34 Meridian Close, Crawley, RH11 8US.
Please be aware that our company is not affiliated with Bangladesh or any other foreign country, and we have not received any deposit from your end & we haven't received any bad customer experience yet.
To discuss this matter further, we kindly request that you contact us at 0203 790 8383.
We eagerly anticipate the opportunity to offer you further assistance.
Best Regards,
Travelley Team
Kenyan safari and week in…
Booked a Kenyan safari and week in Mauritius with Travelley and they have been amazing from start to finish. Barry and Jane have been patient and helped me with all of my questions and the communication throughout our holiday has been superb. The holiday its self has been incredible and everything that they promised has been delivered. I will not hesitate to use them again in the future, as have complete confidence in their work
2023年10月1日
自発的なレビュー
travelley.co.uk からの回答
Dear Customer,
We sincerely appreciate your kind words and positive feedback. It's delightful to hear that you had such an amazing experience with Travelley, from booking your Kenyan safari to your week in Mauritius.
Barry and Jane are dedicated to ensuring our customers have a seamless and enjoyable journey, and it's wonderful to know that their patience and excellent communication were instrumental in making your holiday memorable.
We're thrilled that everything we promised was delivered, and your satisfaction is our top priority. Thank you for placing your trust in us, and we look forward to the opportunity to assist you in the future. Your confidence in our work means a great deal to us.
Wishing you many more incredible adventures ahead!
Best regards,
Team Travelley
David Miller was excellent
David Miller was excellent. He provided me with all of the relevant information and flexible options. Would 100% recommend and use again.
2023年9月21日
自発的なレビュー
travelley.co.uk からの回答
Dear Customer,
Thank you for taking the time to share your experience with us. We're thrilled to hear that David Miller provided you with excellent service, offering relevant information and flexible options tailored to your needs.
Your recommendation and willingness to use our services again mean a great deal to us. We are committed to consistently delivering top-notch assistance to our valued customers like you.
Should you ever require our services in the future, please don't hesitate to reach out. We're here to help you plan and enjoy more wonderful experiences.
Warm regards,
Team Travelley
Fantastic company Ben Arthur is an incredible agent !!
Fantastic company ! They can’t do enough for you ! And there’s one fella called Ben Arthur ! Incredible agent ! Always goes above and beyond for me ! I won’t use anyone else other than Ben Arthur ! Legit top fella ! Makes every step so easy !! 5 star recommendation from me ! Again Ben is the dogs nuts 🐕 🥜 💯
2023年10月12日
自発的なレビュー
travelley.co.uk からの回答
Dear Ryan Parker,
We are absolutely thrilled to receive your glowing review! Thank you for your kind words and for acknowledging our commitment to exceptional service.
It's fantastic to hear that Ben Arthur has made your experience extraordinary by consistently going above and beyond to meet your needs. We truly value your loyalty and trust in Ben's expertise.
Your 5-star recommendation means the world to us, and we'll be sure to pass on your praise to Ben. We look forward to continuing to make every step of your journey as easy and enjoyable as possible.
Should you ever require our services again, don't hesitate to reach out. We're here to ensure your travel experiences remain top-notch.
Warm regards,
Team Travelley
I seen a deal on Facebook that I liked…
I seen a deal on Facebook that I liked so I messaged and David Miller picked up my request, we got a price for 2025 for my big birthday, we changed bits of the holiday to suit us. Everything was no problem, really good correspondence and so easy to book, cant wait for our special holiday now, thanks David 😊
2023年10月3日
自発的なレビュー
travelley.co.uk からの回答
Dear Christina Band,
Thank you so much for sharing your experience with us! We're absolutely delighted that you found a deal you liked on Facebook and reached out to us.
David Miller is thrilled to have assisted you in planning your special 2025 birthday celebration. We're delighted to hear that he accommodated your preferences and made the booking process easy and hassle-free for you.
Your excitement is truly contagious, and we can't wait for you to embark on your special holiday as well! If you have any more questions or requests as your travel date approaches, please don't hesitate to reach out. We're here to ensure your journey is unforgettable.
Thank you for choosing Travelley, and here's to an incredible celebration in 2025!
Warm regards,
Team Travelley 😊🎉🎂
10 year anniversary trip
Our 10 year anniversary may be 2 years away but as we all know time flies by so quickly so Booked a holiday of a life time to celebrate in November 2025, Something we have always wanted to do. 5 days on a Kenya safari then onto the beautiful Mauritius for 7 days! Hats off to David miller, his service was incredible, making this trip hard to resist. David was second to none , so patient, answered all our questions and reassured us through the whole process. He even even went above and beyond to make sure we had little extras added on to enjoy! Highly recommended
2023年10月8日
自発的なレビュー
travelley.co.uk からの回答
Dear Customer,
Firstly, congratulations on your upcoming 10-year anniversary! We appreciate your early planning, as it's true that time flies, especially when you're looking forward to something as special as this.
Your decision to book a dream holiday in November 2025, combining a Kenya safari and a stay in beautiful Mauritius, sounds absolutely fantastic. It's clear that you're making unforgettable memories in advance.
David Miller is truly a star, and we're elated to hear that he provided you with an incredible service. His patience, thorough responses to your questions, and reassurances throughout the entire process exemplify the level of care we aim to deliver.
We're delighted that David went the extra mile to ensure you have those little extras to enhance your experience. Your recommendation means the world to us, and we're grateful for the trust you've placed in us.
As your 10-year anniversary approaches, we eagerly look forward to being a part of this milestone celebration. If you have any more requests or inquiries, please feel free to reach out to us anytime.
Warm regards,
Team Travelley 🎉🥂🌟
Excellent communication skills
Myself and my partner have being dealing with David and so far he has excellent people skills and his method of communication is second to none
We dont go on our safari trip until June 2023 and we will be counting on David for his on going support until our journey
Thank you David
2023年10月9日
自発的なレビュー
travelley.co.uk からの回答
Dear Customer,
We sincerely appreciate your kind words and your acknowledgement of David's excellent people skills and exceptional communication. We're delighted to have him as part of our team, providing top-notch service to our valued customers like you.
It's wonderful to hear that you have planned a safari trip for June 2024 and that you'll be counting on David for ongoing support. Rest assured, he will be there every step of the way to ensure your journey is smooth, enjoyable, and memorable.
Thank you for placing your trust in us and for choosing Travelley. If you have any questions or require assistance as your travel date approaches, please don't hesitate to reach out. We look forward to being a part of your upcoming adventure.
Warm regards,
Team Travelley 🌍🌿🦁
Just made a booking with Travelley UK…
Just made a booking with Travelley UK for safari and Mauritius dual centre holiday. The help and support I received when figuring out the booking and deciding on what is best to do was second to none and Isabelle was brilliant. Hoping the holiday will be just as good when we go. She even gave us a free boat trip whilst out there for my birthday present!
2023年10月7日
自発的なレビュー
travelley.co.uk からの回答
Dear Customer
Thank you for choosing Travelley UK for your upcoming safari and Mauritius dual center holiday. We're thrilled to have you as our guest!
We're delighted to hear that Isabelle provided you with exceptional help and support during the booking process, making sure you had all the information you needed to make the best decisions. Her dedication to ensuring your experience was second to none is truly commendable.
It's also fantastic to know that Isabelle went the extra mile to surprise you with a free boat trip for your birthday present. We hope this special gesture will add even more joy to your holiday.
As you look forward to your adventure, please don't hesitate to reach out if you have any questions or special requests. We're committed to making your holiday just as amazing as your booking experience.
Wishing you a memorable and enjoyable safari and Mauritius dual centre holiday!
Warm regards,
Team Travelley 🦁🌊🎉
Super easy always communicate and…
Super easy always communicate and resolve any queries or issues you have straight away top people and company
2023年10月4日
自発的なレビュー
travelley.co.uk からの回答
Thank you so much for your kind words! We're delighted to hear that you found our service super easy and that our team is always ready to communicate and resolve any queries or issues promptly. Your satisfaction is our top priority, and we're here to ensure that your travel experience is as smooth and enjoyable as possible.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to make your travel adventures hassle-free and memorable.
Wishing you fantastic travels and many more wonderful experiences ahead! 🌍🌟✈️
Have booked a holiday through this…
Have booked a holiday through this company, with Ryan Anderson and from enquiry to booking, it has been so easy. Ryan is very prompt with responses and explains everything, he was even able to help me by lowering the deposit amount to hold the booking until I got paid incase prices change. I can not wait to go away, we have some time to wait but Ryan has sent through the booking details which has all the information needed on them. Thanks so much! My daughter will love this surprise get away!
2023年9月20日
自発的なレビュー
travelley.co.uk からの回答
Thank you for your kind words and for choosing us for your holiday booking! 😊 We're delighted to hear that your experience with Ryan Anderson has been exceptional and hassle-free. Our team takes pride in providing top-notch service to ensure your travel plans are smooth and stress-free.
We're thrilled that Ryan was able to accommodate your needs, including adjusting the deposit amount to secure your booking. Your anticipation for the trip is truly heartwarming, and we're sure your daughter will be over the moon with this surprise getaway!
If you have any more questions or need further assistance as your travel date approaches, feel free to reach out. We can't wait for you to embark on this exciting journey, and we're here to make it memorable in every way possible!
Ben and Isabella
After seeing a traveller on Facebook and having a look at their offers I must admit I was sceptical. From the first minute I messaged they made it clear that they were going to find me better deals for a better price than I had previously been offered for the holiday I was looking at. Ben Arthur, who has been handling my booking - alongside Isabella Feo - have been nothing short of amazing! Quick, informative replies and always there to offer help when it’s needed. Not only did they find me a cheaper price, better rated hotels with meal plans and include transfers from the airport (unlike other companies) -they even threw on a few extras for me and my girlfriend too. No request was too much and the dealt with it in the most professional and quick manner. Cannot recommend them enough!
2023年9月19日
自発的なレビュー
travelley.co.uk からの回答
We're absolutely thrilled to read your feedback and appreciate your trust in us for your holiday booking! 😊 It's fantastic to hear that your initial scepticism turned into such a positive experience with our team.
Ben Arthur and Isabella Feo are dedicated professionals who go above and beyond to ensure our customers get the best deals and exceptional service. We're delighted that they were able to find you a more budget-friendly option with top-rated hotels, meal plans, and even included airport transfers.
Your kind words about their quick and informative responses, their willingness to accommodate your requests, and the added extras they provided truly mean a lot to us. We believe in making your travel dreams come true, and your recommendation is the greatest compliment we could receive.
If you ever have more travel plans or need assistance in the future, please don't hesitate to reach out. We're here to make your travel experiences unforgettable and hassle-free!
Safe travels, and enjoy every moment of your upcoming holiday with your partner 🌍🌟🏨
Fantastic service
Been dealing with David for our special holiday of once in a lifetime trip for a special birthday. The service i received was amazing he was very patient as I kept changing my mind on hotel but sorted now
Thanks David for your patience and booking us a great trip at a brilliant price
2023年9月18日
自発的なレビュー
travelley.co.uk からの回答
We're absolutely thrilled to hear that David has been instrumental in planning your once-in-a-lifetime special birthday trip! 🌟 We understand that choosing the perfect hotel can be a thoughtful process, and David's patience and dedication to finding the ideal option for you truly shine through.
Thank you for your kind words, and we're delighted that you're satisfied with the trip he has booked for you at such a brilliant price. It's our pleasure to assist in creating memorable travel experiences, especially for special occasions like this.
If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We can't wait for you to embark on this unforgettable journey, and we're here to make it truly special in every way!
Wishing you the happiest of birthdays and an incredible trip ahead! 🎉🌍🌟
Jane helped us book our holiday to…
Jane helped us book our holiday to Thailand and was extremely helpful and efficient. I asked lots of questions and once doing my own research wanted to change a few locations of hotels and nothing was too much hassle. Highly satisfied with the booking and payment plan and would 100% book another holiday through this company!
2023年9月11日
自発的なレビュー
travelley.co.uk からの回答
Thank you so much for your kind words and for choosing us for your holiday to Thailand! 🌴 It's fantastic to hear that Jane provided you with exceptional service and was both helpful and efficient throughout the booking process.
We appreciate your curiosity and questions after all, planning the perfect holiday is all about getting the details right! We're thrilled that Jane was accommodating when you wanted to make changes to your hotel locations.
We're delighted that you're highly satisfied with the booking and payment plan, and we would be absolutely thrilled to assist you with your future travel plans. Your feedback means the world to us, and we look forward to creating more unforgettable travel experiences for you in the future.
If you ever have more questions or need assistance, please don't hesitate to reach out.
Wishing you an incredible and memorable trip to Thailand! 🌞🏝️🌟
Was great working with Maeve
Was great working with Maeve on the booking of our holiday, she gave us plenty advice and was happy to re work the quote given, we upgraded downgrade and changed our minds several times until we got exactly what we wanted. Great service
2023年8月31日
自発的なレビュー
travelley.co.uk からの回答
We're absolutely delighted to hear about your wonderful experience working with Maeve to plan your holiday! 🌟 It's fantastic to know that she provided you with plenty of valuable advice and was incredibly patient and flexible as you fine-tuned your travel plans.
At Travelley, our goal is to ensure you get precisely the vacation you desire, and we're thrilled that Maeve helped you upgrade and make changes until everything was just right for you.
Your feedback is greatly appreciated, and we're here to assist you with any future travel plans or questions you may have. We hope your upcoming holiday is filled with amazing memories and incredible experiences!
Safe travels and enjoy every moment of your well-planned adventure! 🌍🌞🌴
David (Miller) was great from start to…
David (Miller) was great from start to finish. He explained the itinerary and was willing to answers any question I had regarding the trip.
2023年8月21日
自発的なレビュー
travelley.co.uk からの回答
We're thrilled to hear about your positive experience with David Miller! 🌟 His dedication to providing you with a seamless and informative booking process is truly commendable.
We're here to ensure that all your questions are answered and that you have a clear understanding of your travel itinerary. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Your comfort and confidence in your trip are our top priorities.
We hope your upcoming adventure is filled with incredible moments and unforgettable memories. Safe travels! 🌍🌟✈️
Kenya and Zanzibar
I booked a trip to Kenya and Zanzibar. I communicated with David - a very kind and helpful person. He provided a lot of useful information and helped me solve some of my questions, even outside of work.
2023年7月27日
自発的なレビュー
travelley.co.uk からの回答
Thank you for choosing Travelley for your Kenya and Zanzibar adventure, and for sharing your experience with David! 🌍✨ We're thrilled to hear that David's kindness and helpfulness made your trip planning experience exceptional.
Our team is committed to going above and beyond to provide you with valuable information and assist with any questions you may have, even outside of regular work hours. Your satisfaction is our top priority.
We hope your upcoming journey is filled with unforgettable moments and incredible experiences. If you ever need further assistance or have more questions, please don't hesitate to reach out.
Safe travels and enjoy every moment of your trip! 🏞️🌞🏖️
Best booking process
Haven’t taken the trip yet so will update once I do.
Booking wise, Ben has answered all my queries and was super helpful all throughout. Super smooth booking with everything taken care of. I hope the trip goes this smooth too!
UPDATE: Unfortunately I had to get a refund due to medical reasons. Within 24h the deposit was refunded and in my account. the entire team was super helpful and supportive. I will be returning!!
2023年7月15日
自発的なレビュー
travelley.co.uk からの回答
Thank you for sharing your experience with us, both in terms of the booking process and the refund due to medical reasons. We truly appreciate your understanding and hope for your quick recovery.
It's wonderful to hear that Ben was able to assist you effectively and ensure a smooth booking experience. Your kind words about our team's responsiveness and support during the refund process are greatly appreciated.
We're truly sorry to hear about your medical situation, and we hope you'll be back to full health soon. When you're ready to travel again, we'll be here to assist you with planning your next adventure. Your well-being and satisfaction are our top priorities.
Wishing you a speedy recovery and looking forward to helping you plan your future travels!
Adam Whistle was superb in booking our…
Adam Whistle was superb in booking our holiday , nothing was too much trouble and he was most helpful
2023年7月15日
自発的なレビュー
Barry is a hero!
Barry has been extremely helpful throughout the booking process. After seeing an advert on Facebook we have our trip booked and will be setting off in August. We had some issues with our flights but Barry resolved these and offered us some free bees as compensation.
2023年7月11日
自発的なレビュー
Travelley UK
So I came across this travel company online and I have to say best experience I have ever had! David & Barry took the time to include every little detail into my package holiday and made it suited to my own personal needs as this is for my anniversary next year.
This took some time to put together as I kept changing details but nothing was ever too much hassle. Both their customer service is first class and they made myself feel very valued as a new client of theirs.
They even went above and beyond to include a day trip, cake, special dinner reservation on the beach through the goodness of their own heart.
I will definitely use this travel company again going forwards due to their friendly, efficient and expertise services they both offered me.
2023年7月7日
自発的なレビュー
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