Avoid them !!!! I was waiting 3 months, and finally my pack got lost somewhere. Customer service have you deep in the dark hole. Buying on this website is gambling - mostly you will lose your money. T... ãã£ãšèŠã
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WARNING: SCAM!!! ð€¬ð€¬ð€¬ Cactus hoodie ordered in May 2025, 250$ paid and no delivery!!! - According to their courier company, after 5 months! the parcel was send back due to the stupid... ãã£ãšèŠã
I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... ãã£ãšèŠã
I placed my order on November 18th, 2025. At the time of purchase, it clearly stated that production and shipping would take 10â12 weeks, and I was fully aware of that before buying. The order wa... ãã£ãšèŠã
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The Official website and store of Travis Scott. Music, Video, Tour, Shop
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Fraud
Fraud, I bought a product, it hasn't arrived and they don't respond to my emails.
Terrible customer service.
It's been more than 10 weeks and my order hasn't arrived.
This is a robbery, I gave them my money for nothing, scammers
Very disappointed in my experience
Very disappointed in my experience! Ordered items and never received them!!!
Attempted multiple times to contact customer service but no response yet!!
At this point all I want is a refund.
This is just unacceptable!
S#*tty customer serviceð¡
It have now been 12 weeks since I ordered a hoodie havenât heard anything from the customer service except that they were having âissuesâ with production which is starting to feel like a bunch of BS so give us our orders or give us our money backð¡
Missing order and shocking/ none existent customer service!
Iâve ordered over 800 dollars worth of items and I have had 0 customer service!! Not even a tracking number! Where is my order!? Either give me my order or give me a refund
My order number is #TS3436201
DO NOT ORDER FROM THESE SCAM ARTISTS
DO NOT PURCHASE
I order an $180 sweater and for two month no
Contact and shipment. I emailed them numerous times with no response. Absolutely horrible service or should I say no service. DO NOT PURCHASE
I purchased a TS release shirt a coupleâŠ
I purchased a TS release shirt( CJ X FOX JACKBOYS @ PACK B# X! a couple of weeks ago for my grandson and paid almost 200.00 dollars for it.
The shirt was labeled a large and it looks like a small and doe not fit , If they are going to charge such outrageous prices because it has Travis Scotts name on it I would expect it to be the right size and good quality.
Ordered almost 10 weeks ago with noâŠ
Ordered almost 10 weeks ago with no delivery or update. Customer Service is a joke and I paid over $160....
DO NOT ORDER ANYTHING FROM THIS COMPANY.
Fraudulent Order
Just read someone has had an order placed through Cactus Jack, same thing happened to me today. Contacted them and got same response that once order placed etc etc. my payment went through Shop App. Trying to get help from them was almost impossible. Iâve deleted my card with Shop and wonât use them again. Been in touch with bank and so far no money has been taken.
Would strongly recommend people dont use Shop!
Scam
Nooit wat ontvangen. Geen reactie op vragen. Geen refund. Moet je weer via mastercard claimen.
Refuses to Help When Fraud Happens â Beware
Title: Refuses to Help When Fraud Happens â Beware
I received an order confirmation from the official Travis Scott / Cactus Jack store for an order I never placed, shipped to a person I do not know, in a country where I do not live. Someone used my personal email address without my consent.
I immediately contacted their customer service, explained the situation, and asked them to cancel the unauthorized order and confirm that my payment info wasnât misused. Their response? They refused to help. They claimed that âproduction has begunâ and âall sales are finalâ â ignoring the fact that this was not a legitimate order from me.
A âno refundâ policy does not apply to fraud â yet they have shown zero interest in protecting innocent people or investigating possible misuse of personal data.
If you care about your personal information or credit card security, think twice before buying anything from the Travis Scott store. They take your money â but they wonât lift a finger when something goes wrong.
Unacceptable business practice and terrible customer support.
Pedi un producto y enviaron otro. NO DAN LA CARA
Pedi un producto. Nunca recibà correo de confirmación y cuando me llegó el paquete. Era un producto distinto al que pedà pero mismo precio. Después de más de un mes que ha pasado y más de 10 correos y solicitud de mensajes por su web. Nadie me responde. Es una vergÌenza.
Fraudulent activity
I have never ordered anything from Travis Scott, yet they have been taking orders using my bank card which I have never authorized. They have no phone number to contact and they have failed to reply to any messages left through their online shop. Itâs disgusting!!!!
Do not buy from any of his stores!!
Do not buy from any of his stores!!! Orders take 10 to 16 weeks to ship, if they ship at all, and you cannot cancel an order. There is no notice of how long it will take them to ship the product until after you pay.
envios de 12 semanas
envios de 12 semanas, pesima calidad, pesima atencion al cliente, pesimo cantante
This Company is running a scam
I ordered on Dec 21, 3024. As of this date May 3rd I have not received my merchandise. They did charge my account as soon as I ordered. Have been in constant contact with the company and all they say is they do not issue refunds. This constitutes a scam and fraud according to the Federal Trade Commission. Hopefully they will investigate. The point is, the company should issue refunds as they did not send the merchandise. This is a point that they do not understand.
I bought the Travis Scott ArgentinaâŠ
I bought the Travis Scott Argentina jersey a while back and it still hasn't came and on the website it told me that it's already been delivered although I have received nothing. All i asked for was a refund although they blamed it on the ups side and vise versa.
Been waiting on my order for 5 monthsâŠ
Been waiting on my order for 5 months now. I tried asking them for a refund they refused. Iâm thinking maybe my bank can dispute it. This is horrible never ordering from them again
Been waiting on my clothes for 4 monthsâŠ
Been waiting on my clothes for 4 months itâs to the point where I feel we need to take legal action because they not following there policy at all
If I could give zero stars I would
If I could give zero stars I would! Ordered pants for son that were 172.00 and have yet to receive anything. They have run me in circles telling me they were sorry and created a new order number and telling me they have had a hard time getting the materials to fulfill orders. Awful business!
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