Avoid them !!!! I was waiting 3 months, and finally my pack got lost somewhere. Customer service have you deep in the dark hole. Buying on this website is gambling - mostly you will lose your money. T... ãã£ãšèŠã
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WARNING: SCAM!!! ð€¬ð€¬ð€¬ Cactus hoodie ordered in May 2025, 250$ paid and no delivery!!! - According to their courier company, after 5 months! the parcel was send back due to the stupid... ãã£ãšèŠã
I would give zero if possible. I ordered a jacket November 13, it had header that read will arrive before Christmas. On Dec 23 I sent message saying I haven't received 200 dollar jacket. I received a... ãã£ãšèŠã
I placed my order on November 18th, 2025. At the time of purchase, it clearly stated that production and shipping would take 10â12 weeks, and I was fully aware of that before buying. The order wa... ãã£ãšèŠã
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The Official website and store of Travis Scott. Music, Video, Tour, Shop
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I see a lot of bad reviews of no oneâŠ
I see a lot of bad reviews of no one getting their order or bad customer service. I agree and disagree. The service was terrible like they did not answer any of my mails. However the order was shipped after 8 weeks what was the deal. If people donât know how to readâŠ..
Got scammed.
I ordered 2 pairs of the Nike Zoom Field Jaxx. They didn't arrive and i got 2 utopia sweaters. I paid 320,- euros... Don't buy here. Cheap qualitiy and poor costumer service. Travis is goat btw.
If I could give it zero stars I would
If I could give it zero stars I would. I purchased the cactus jack sweatshirt for almost $90 then spent another $20 on shipping. First had issue with payment and they never responded to my repeated requests about whether the purchase was truly processed. Was very surprised when it arrive. However, the sizing was enormous and am trying to return the item and purchase in a smaller size. There has been NO response from "customer service." Tried multiple times but they do not respond. Would love for someone from their organization to reach out. Please take responsibility for your work!
No customer service whatsoever
I ordered a limited edition vinyl lp of "Days before Rodeo"
When it arrived the LP had cut through both the inner and outer sleeve, I reported this to Cactus Jack Store, with several pictures on the damages, but in every answer from them i basically got one and same response, "
"All packaging/vinyl sleeves are protected against damage. We cannot replace or repair damaged packing"
I wrote to them several times, but same they gave answer over and over again, just beeing complete dicks about it
ARNAQUE !
ARNAQUE !! Je n'ai toujours rien reçu, service client ne répond pas malgré mes nombreux mails !! J'aurai du lire les avis avant, je regrette infiniment ne pas l'avoir fait !!
Ordered end of September with 4-6 weeksâŠ
Ordered end of September with 4-6 weeks shipping and received December, and they only shipped the item AFTER I emailed them asking where it was which was 8 weeks from the purchase. I received the item 6 weeks late and I am extremely disappointed, the quality feels cheap, customer service is awful, I would never buy from here again. This was an awful experience, they have ignored my emails but they were able to reply to my bank.
Very bad quality
Have recived my package but its very very very bad quality it comes straight from china
Never buy from there it took over 2 months
Good luck receiving your order
wrote wrong shipping address on my parcel and they just pin responsibility on the courier and not themselves who made the error it's ridiculous. take 4 months to send my parcel with a "ships in 2-4 weeks" I wouldn't have bought otherwise and they still managed to get it wrong
Absolut nicht empfehlenswert,es kommen hohe Kosten zusÀtzlich
Absolut nicht empfehlenswert.
Ich habe fast 12 Wochen auf meine Ware gewartet. Angegeben waren 4-6 Wochen.
Habe den Kundendienst mehrmals kontaktiert und es wurde nur sporadisch geantwortet,bzw.garnicht und ich wurde vertröstet, das die Ware sich verzögert, wegen Lieferschwierigkeiten.
Die VersandgebÌhren von ca. 30⬠fand ich schon sehr viel, aber die Krönung waren knapp 80⬠Zoll/Steuer-GebÌhren, was nicht mal ordentlich auf der Internet Seite erklÀrt wird.
Ich hatte um Entgegenkommen und Erstattung gebeten, aber darauf wurde natÃŒrlich nicht geantwortet.
Die QualitÀt der T'Shirts lÀsst auch zu wÌnschen Ìbrig.... Sehen sehr billig aus.
Der Schriftzug auf der Fahne ist auch sehr verschwommen.
Alles in allem macht Travis Scott mit diesem Lieferanten seinem Namen keine Ehre und bekommt vorwiegend nur unzufriedene Kunden.
WÀre wÌnschenswert, wenn man zeitnah eine Antwort bekommt und vielleicht eine EntschÀdigung, fÌr die ganzen Unannehmlichkeiten. Oder wenigstens eine genaue ErklÀrung der zusÀtzlichen Kosten, auf der Seite. Vielen Dank
Cheap cheap cheap
If I could give Travis Scott Merch zero stars, it would be too many! Iâve ordered 3 item's from Travis Scott. First was a Cactus Jack T-shirt, second was a sweatshirt from his college collaboration with Clemson. Both orders were fine. This time I ordered a $119.00 AstroWorld sweatshirt and it wasnât worth the plastic it came in! The material is cheap polyester. There are no tags on the inside other than a size sewn crooked. I have emailed support 3 times with no response. Iâve called the phone number for customer service and no ever answers.
Still have not received soccer jersey IâŠ
Still have not received soccer jersey I ordered and it has been more than the 4-6 weeks that was stated on my receipt. Sent the company and email and only got an automated response. Still waiting and out over $100. Do not recommend. Sure hope I get it before Christmas but at this point not sure it will ever come.
Fausse communication
Fausse communication, faux délais de livraison, aucune réponse du service client.
Comment cela est-ce possible venant du shop officiel de lâartiste ? Câest sidérant !
I ordered my hat last drop on May 9thâŠ
I ordered my hat last drop on May 9th and still have yet to receive it. I have sent emails and I cannot get an answer as to when they're going to ship. At this point I feel like this is all a scam and I got robbed by a crappy company and Travis Scott
Absolute Abzocke!!
Absolute Abzocke!!!
Ich habe eine Platte fÃŒr einen Plattenspieler gekauft (Als Geschenk)
Warenwert 40⬠Versand 30â¬!!!!
Na gut habe ich bestellt, da wie erwÀhnt ein Geschenk.
An der HaustÃŒr wollte der UPS Bote dann nochmals 20â¬, da es per Nachnahme verschickt wurde und mir die Ware ansonsten nicht ausgehÀndigt wird.
Ich habe somit 50⬠Versand fÌr eine kleine Platte bezahlt. Ich möchte anmerken, dass der Versand teuerer war als das Produkt.
Ich habe dem Online Shop natÃŒrlich direkt geschrieben, kann mir aber nicht vorstellen, dass hier etwas getan wird.
Ich werde nie wieder auf dieser Seite bestellen. Reiche Menschen zocken hier meiner Meinung nur Fans ab!
Auf die abgestellter habe ich ÃŒbrigens knapp 2 Monate gewartet!
l'achat qui a ruiné ma vie...
du bon gros scam. J'ai économisé mon argent de poche pour acheter le vinyle, j'ai sauté des repas et maintenant je suis sans domicile fixe. J'ai plus un rond sur mon compte et je suis tombé dans une dépression sévÚre que seul le Galaxy gas peut alléger... Travis Scott tu as ruiné ma vie maintenant je suis à la rue, pas de talle et j'écris ce message à l'aide d'un téléphone de poche. Faites attention à vous
SCAM website
It's a SCAM website. Stay away from anything that says Travis Scott or CACTUS JACK.
For the last 8 months I've beenâŠ
For the last 8 months I've been receiving email notifications about a purchase from this website, which I haven't made. Their customer support ignores this but my email and possibly other credentials are being used on their website.
Bad support and bad site
When I pressed pay up on the website the site told me that my credit card information was wrong. I tried rewriting it and pressed pay up again and for the second time it was wrong. Later on I found out the money still went off. I tried contacting the support but it felt like I was getting answers with AI. They gave me the same answer 2 times and they werenât helpful and at one point they just stop mailing me.
Je nâai jamais reçu le vinyl collectorâŠ
Je nâai jamais reçu le vinyl collector et je nâai aucune réponse du service client qui nâa jamais remboursé le vinyl, personne ne lâa reçu, mais ils gardent notre argent, grosse arnaque.
Arnaque de masse par Travis Scott
Je donne la pire note possible à cette boutique en ligne officielle de Travis Scott. Voici mon expérience désastreuse :
Le 4 août 2023, j'ai commandé un vinyle de Travis Scott : lâédition limitée « Utopia » fondu, avec une livraison prévue au plus tard en novembre car en pré-commande. Depuis, je n'ai reçu aucune nouvelle. J'ai contacté le service client plusieurs fois et on m'a donné diverses excuses : d'abord des problÚmes avec les transporteurs, puis des problÚmes de production. Plus tard, ils ont créé une fausse référence de suivi pour un colis dans leur entrepÃŽt, qui n'a jamais bougé et affiche un poids ridicule de 0,001 kg, ce qui est évidemment impossible pour un vinyle.
Le 20 juin 2024, aprÚs avoir demandé une éniÚme fois où se trouvait mon colis, on m'a répondu qu'il avait été envoyé et que je l'avais reçu. Si ce n'était pas le cas, on m'a conseillé de contacter mon transporteur. J'ai pourtant la preuve que le colis n'a jamais quitté leur entrepÎt.
Je fais partie d'un groupe sur Reddit où de nombreuses personnes ont été arnaquées de la même maniÚre. Beaucoup ont également dénoncé cette arnaque sur différents réseaux sociaux. Il est clair qu'il s'agit d'une fraude massive orchestrée par cette boutique.
Non seulement le service client répond une fois sur deux, mais en plus, ils mentent effrontément. Ils refusent de prendre leurs responsabilités et de résoudre le problÚme. Je suis extrêmement déçu et en colÚre face à ce service médiocre et trompeur.
Jâai aussi déposé plainte auprÚs de BBB qui a essayé de les contacter en vain et qui ont eu aussi signalé leur site depuis ma plainte.
Je déconseille fortement d'acheter quoi que ce soit sur ce site. Cette expérience a été une véritable arnaque et un cauchemar.
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