Tribal Chimp レビュー 235

Tribal Chimp からの回答

2026年2月18日

Hi Mirko,
We are sorry to hear you are not satisfied with the product. Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great.
Please contact support@tribalchimp.com and I am sure they will solve this. We hope to hear from you soon!

Tribal Chimp からの回答

2026年2月16日

Hi Stefan,
We are sorry to hear you are not satisfied with the product. Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great. Please contact support@tribalchimp.com and I am sure they will solve this. We hope to hear from you soon!

Tribal Chimp からの回答

2026年2月11日

Hi there, Thank you so much for your feedback!
The container is intentionally small but concentrated, typically lasting around 1 month with regular use. Its micro-powder texture was developed to stay weightless and clean, giving effortless hold and volume without residue. We also want to gently point out that both the size and weight are clearly mentioned on our product page and printed directly on the container to help set accurate expectations.

Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great.
Please contact support@tribalchimp.com and I am sure they will solve this. We hope to hear from you soon!

Tribal Chimp からの回答

2026年2月3日 に更新

Hi Kieran. Sorry the delivery took longer than expected. Our records show the order was successfully delivered on February 2, and a partial refund of 50% was already issued for the delay.

Please confirm if you received the item. If not, we are happy to open a case with the carrier and request proof of delivery to assist further.

We also want to address the confusion regarding a refund and a new charge. As previously explained and supported with evidence, no new charge was issued. What you are seeing is related to the refund processing, which can sometimes appear confusing depending on the bank.

Thank you for reaching out.

Tribal Chimp からの回答

2026年1月27日

Hi Ruth. We are very sorry to read about your experience and for the frustration this has caused, especially given this was meant to be a Christmas gift. We understand how disappointing this situation is.

Our support team has already reached out to you directly to address this and work toward a resolution. Please check your email, including spam or promotions folders, and reply when you have a moment so we can assist you as quickly as possible.

We appreciate the opportunity to regain your confidence and make this right.

Tribal Chimp からの回答

2026年1月22日

Thank you for sharing your experience, and I’m really sorry for the frustration this caused. We apologize for the delayed follow up and for the lack of updates along the way. We completely understand how concerning it is when tracking does not show activity and communication feels inconsistent. That is not the experience we want anyone to have.

The good news is that we have now sent fresh updates by email, including the latest shipment information. Please check your inbox and spam folder just in case. If you do not see it, we are more than happy to resend it right away.

We appreciate you bringing this to our attention, and we are truly sorry for the inconvenience and the worry this situation created. We hope the resolution and next steps help restore your confidence and that your experience improves from here.

Thank you for your patience and for giving us the chance to make this right.

Tribal Chimp からの回答

2026年1月12日

Thank you for your feedback, and I’m sorry to hear about your experience.

According to the carrier, your order is marked as delivered by iMile. I understand how frustrating it can be when things take longer than expected, and I apologize for the inconvenience this has caused.
Please check your email, as our support team will be reaching out to you directly to make sure this is resolved in a way that is satisfactory for you. We want to ensure you’re taken care of and appreciate the opportunity to make this right. Thank you for bringing this to our attention.

Tribal Chimp からの回答

2026年1月5日

Hi Zoe.
We’re really sorry for the frustration this caused, especially given the timing around the holidays. During the peak season, we unfortunately had some oversights, and we understand how upsetting the lack of response felt.

We did send two updates regarding your order, including the shipping confirmation, but we recognize that this experience did not meet expectations. Thank you for your patience and for giving us the chance to address this.

Tribal Chimp からの回答

2026年1月12日

Thank you for taking the time to share your experience. I’m very sorry for the frustration this has caused. You’re right to expect clearer communication, and I apologize that we did not keep you properly informed about the stock situation. While your order was placed with standard shipping and not expedited delivery, I completely understand the frustration. That is on us, and there’s no excuse for the lack of proactive updates. Good news is the package was finally delivered.

Please check your email, as our support team has reached out to you directly to address this and offer a gesture of goodwill. We really appreciate you bringing this to our attention, and while I understand your disappointment, we would still like the opportunity to make this right. Thank you again for your feedback.