I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked m... もっと見る
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1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong. 2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was... もっと見る
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It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... もっと見る
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False Advertising / Gross Repetitive Meals: These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they a... もっと見る
企業が回答しました
企業情報
当該企業による記述
As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.
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131件のレビュー
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Not safe to consume food, arrived hot and covered in slimy substance
I received my first delivery from Trifecta today - which was supposed to be delivered yesterday. A digit on the address was inadvertently entered wrong but that house number does not even exist. When the adress could not be found, instead of reaching out to me to iron it out or leaving the package at the warehouse, the driver left the package at someone else's door, knowing good and well that it is not the correct address. When I finally got the package today, all cold packs were melted and leaked onto the food, package was not even cold! This food has been on the road for days, left out in Texas summer heat for hours, went back to their warehouse, and again been on the road for hours to get delivered to me. The food is not safe to consume anymore! To top it off, they refused to give me refund. They need to take the 'food safety' course AGAIN! After I see how they -cannot- handle their deliveries and cold supply chain, I would not eat anything prepared by this company. They have zero regards for your health and no control over their own business.
EDIT: The order was not delivered to the address with a digit error by Trifecta's team. The order was dropped at a completely different address that is unknown to me and left out there in Texas heat. That action has nothing to do with original address provided being wrong. At the time, your team did not know the address was wrong - and they still could not deliver! Had this package been delivered to the original address provided, I'd take responsibility for that and not ask for a refund. However, in this case, Trifecta did not deliver the package to any of the addresses that I provided on time as they should have.
Instead of assuming responsibility, Trifecta is charging me in full for completely inedible food and asking me to purchase more food from them as a 'courtesy'. After seeing how these foods are being delivered, I don't even know how many times they are melted/frozen during their so called 'cold chain'. After so many days on the road, at least 2 of those without any refrigeration other than the cold packs in the box, which are completely insufficient for Texas, that food must be pure breeding ground for bacteria. And your company still delivered this box to me yhat is literally a health hazard, and asking me to pay in full.
One last time, if it is still not clear, I didn't provide the address that you left that box at. Your team left it at the wrong address and now you still want your customer to pay for your team's mistake.
2025年6月20日
自発的なレビュー
Trifectanutrition からの回答
Hi there,
We’re sorry to hear about your experience, and we’d like to clarify a few important details regarding your delivery.
This order was delayed due to an incorrect address that was entered at the time of purchase. When a house number doesn’t exist, as was the case here, it prevents the carrier from completing a timely delivery and disrupts the cold chain we have in place. While we understand how frustrating that can be, the delay—and the resulting food temperature issues—were a direct result of the address entry error.
Despite this, we extended a 50% courtesy credit to you as a gesture of goodwill. We routinely absorb part of the cost in situations like these, even when the issue was not caused by our team, because we genuinely want our customers to have a good experience.
We take food safety very seriously and adhere to strict protocols, but no perishable product can be expected to hold temperature when delayed and rerouted due to a bad address. We hope this provides clarity, and we regret that our efforts to resolve the situation fairly were overlooked in your review.
Sincerely,
The Trifecta Team
***
Responding to customers *EDIT* reply:
We appreciate your follow-up and understand that you're frustrated with how this delivery unfolded. That said, we want to reiterate a few key details to clarify the situation for transparency's sake.
The delivery delay and misrouting stemmed from an address entry error at checkout—specifically, a house number that does not exist. When carriers receive an unrecognized or invalid address, they may attempt delivery at the closest match within range or reroute the package. This decision is made by the third-party carrier, not Trifecta directly. Unfortunately, we cannot intercept or redirect packages once they are in transit.
We recognize the food was compromised during the extended delay, and that’s precisely why we offered a 50% courtesy credit—despite the fact that the root cause of the delay was a customer-side error. Our cold chain is engineered to withstand standard shipping timelines, but once the package is undeliverable or rerouted due to incorrect details, that chain breaks down—especially in extreme climates like Texas.
We do not take food safety lightly, and it’s disappointing to see accusations that imply otherwise. We stand by our resolution as fair under the circumstances, and while we regret that this experience has led to your dissatisfaction, we did all we could within reason to make it right.
LEE IS AWESOME!!
Trifecta delivers to my area and that Ms Lee was very pleasant And promptly returned my call. Lee earned my business with Trifecta and I'll be doing business with you all!
2025年6月21日
自発的なレビュー
Trifectanutrition からの回答
Thank you so much for the kind words! We're thrilled to hear that Lee made such a positive impression—she truly embodies the care and service we strive to provide. We're excited to have earned your business and look forward to supporting you on your journey with Trifecta!
This is the only meal delivery service…
This is the only meal delivery service I have used that consistently arrives at safe to eat temps. Meals delivers through services like this are supposed to arrive at 40 degrees or less to be safe for consumption. Otherwise, bacteria can grow while in transit. This is also the only one that never made me sick.
The meals are extremely satisfying and delicious. I HIGHLY recommend pan drying though. The meals seem designed to brown a little in the pan.
I've used other meal delivery services. One I recently tried I had to throw the whole box out because many of the meals were 50,55, 60 degrees. No good. Also never happened with Trifecta.
The meals are vacuum sealed but easily open up.
Customer Service is also excellent. Dave from the support team took care of an issue I had and I had a smooth experience working with him.
I'm taking a break from delivered meals but this is the only one I will use in the future.
2025年6月20日
自発的なレビュー
Trifectanutrition からの回答
Thank you so much for taking the time to share such a thoughtful and detailed review! We're proud to hear that our commitment to food safety, meal quality, and customer service stood out to you—and that your experience with Trifecta has been consistently positive.
We’re especially glad to hear Dave was able to assist you smoothly—that’s exactly the level of care we aim to deliver. Your note about pan-drying is also a great tip that many customers find helpful, and we appreciate you sharing it.
We’ll be here whenever you’re ready to return, and we look forward to serving you again in the future!
Kenzie was such a huge help
Kenzie was such a huge help. She was very friendly and fast! Great customer service.
2025年6月20日
自発的なレビュー
Trifectanutrition からの回答
Thank you for the kind words! We're so glad to hear Kenzie was able to help and made your experience a great one. Friendly, fast, and effective service is exactly what we aim for, and we’ll be sure to pass your feedback along to her.
We appreciate you being part of the Trifecta community!
Kenzie R
I love all of Trifecta's meals and have never had an issue until today. The meal I had for lunch didn't taste quite right and I wanted to report it in case others were also experiencing this issue. I reached out to Customer Service via Chat and was connected to Kenzie R. She took note of my concern and even offered me a refund for the meal since I ended up discarding it. Great customer service and would highly recommend!
2025年6月18日
自発的なレビュー
Trifectanutrition からの回答
Thank you for your thoughtful feedback and for bringing this to our attention. We’re so glad Kenzie R. was able to take care of you quickly and with care—that’s exactly the kind of service we strive to provide.
While it's rare to hear about a quality issue, we always appreciate when customers let us know so we can investigate and ensure everything stays top-notch. We're happy to hear this hasn’t affected your overall positive experience with Trifecta, and we look forward to continuing to serve you!
Great food and great support
I've ordered food from them before and it was great. Took a break for awhile. I signed back up and had to immediately change the delivery date because we would be out of town. Doing that caused some free protein brownies to drop from the order. I contacted support and Kenzie T quickly added them to my next order free.
2025年6月18日
自発的なレビュー
Trifectanutrition からの回答
Welcome back—and thank you for the kind words! We’re so glad to hear that Kenzie T was able to help quickly and make sure you didn’t miss out on those brownies. Our team is always happy to step in and make things right when something unexpected happens.
We’re excited to have you back with Trifecta and look forward to fueling your goals ahead!
Easy Meals for People on the Go
My wife and I love Trifecta and it makes meal prepping much easier with our busy schedules. Love that they change up the menu regularly now as in the past it was the same meals over and over. Kenzie on their support team is also very helpful.
2025年6月17日
自発的なレビュー
Trifectanutrition からの回答
We’re so glad to hear Trifecta has been a helpful solution for you and your wife! Making healthy eating easier for busy schedules is exactly what we aim for, and we're thrilled you're enjoying the rotating menu updates—your feedback means a lot.
We’ll also be sure to pass along your shoutout to Kenzie—she’ll be happy to know she made a positive impact!
Kenzie was amazing and answered all my…
Kenzie was amazing and answered all my questions!
2025年6月17日
自発的なレビュー
Trifectanutrition からの回答
Thanks so much for the kind words! We’re thrilled to hear Kenzie was amazing and got all your questions answered. We’ll be sure to pass the praise along—she’ll appreciate it!
Kenzie was knowledgeable and friendly
Kenzie was knowledgeable and friendly . Answered everything I needed to know . Love Trifecta and their food !
2025年6月16日
自発的なレビュー
Trifectanutrition からの回答
Thank you so much for your kind words! We’re thrilled to hear that Kenzie was able to answer all your questions and provide friendly, knowledgeable support. We’re glad you love Trifecta and our food — we love having you with us!
Awful!
Ordered and then received my food on a Friday. I looked at the food that came and none looked appetizing at all even though the pictures online looked decent. I tried the first meal and it was so disgusting I ended up giving it to my cat. The next day I hit skip delivery so I could try to figure out how to cancel before being charged again for expensive cat food. It said it went through and then when I reached out to customer service to cancel, I was advised it was too late and they already charged me for a second box! So now I’m out another $120 because they refused to give my money back due to their policy. I guess at least my cat will be happy.
2025年6月12日
自発的なレビュー
Trifectanutrition からの回答
Thank you for sharing your feedback. We’re sorry to hear that the meals did not meet your expectations and that you found the process frustrating. Our goal is always to provide high-quality, delicious food and excellent customer service.
Regarding cancellations and skips, our policy requires changes to be made before the weekly cutoff to avoid charges, which helps us manage meal preparation and delivery logistics efficiently. We truly regret any disappointment this caused.
We appreciate your honest feedback and hope to have the chance to serve you better in the future.
I needed some help logging in
I needed some help logging in because I wanted to postpone a delivery for another date. The woman that helped me was Kenzie R. She helped me to log in and create a new password and also moved the delivery date for the next week. Great service. Thank you Kenzie!
2025年6月12日
自発的なレビュー
Trifectanutrition からの回答
Thank you for sharing your experience! We’re so glad Kenzie could assist you with logging in, resetting your password, and adjusting your delivery date. She’s a fantastic part of our team, and we’ll be sure to pass along your thanks.
Impressive service
Impressive service. We've been getting Trifecta for several months now and are very happy with our Keto meals. It's nice to know something healthy can taste so good. Today though, we had a delivery which was short some meals. But when I spoke with Kenzie T, she quickly gave us a refund and said she would talk to the kitchen about this.
2025年6月13日
自発的なレビュー
Trifectanutrition からの回答
We’re sorry about the missing meals in your recent delivery, but glad Kenzie T was able to quickly resolve the issue and get you a refund. We’ll make sure your feedback reaches the kitchen team to help improve our service.
Kenzie T was so helpful
Kenzie T was so helpful! She answered my questions efficiently and accurately. She helped me find my tracking information with ease. Appreciate her time, patience, and support!
2025年6月13日
自発的なレビュー
Trifectanutrition からの回答
Thank you for your kind words! We’re so glad to hear Kenzie was able to assist you efficiently and make tracking your order easy. We’ll be sure to pass along your appreciation for her time, patience, and support.
Kenzie Thomas was amazing to chat with
Kenzie Thomas was amazing to chat with! She helped me change my subscription to bi-weekly and was super friendly <3
2025年6月13日
自発的なレビュー
Trifectanutrition からの回答
Thank you so much for the lovely feedback! We’re thrilled to hear Kenzie was able to help you switch to bi-weekly and that you enjoyed chatting with her. She’s truly a gem on our team!
Quick customer service chat
Quick customer service chat. Kenzie R. helped me in SECONDS. Queen.
2025年6月12日
自発的なレビュー
Trifectanutrition からの回答
We love this — Kenzie R. is a queen, and we’re so glad she could help you out in record time! Thank you for the shout-out and for being part of the Trifecta family.
Great Customer Service
Trent was fantastic. I made a couple mistakes on my order, and he was able to help me get a coupon onto my first meal kit purchase AFTER I bought it. Really appreciate his great service!
2025年6月4日
自発的なレビュー
Trifectanutrition からの回答
Thanks so much for your kind words! We're glad to hear Trent was able to help you out and get that coupon applied even after your purchase — he’s a rockstar, and we’ll be sure to pass along your appreciation.
We’re grateful to have you with us and are always here if you need anything!
Have been using trifecta weekly for…
Have been using trifecta weekly for almost a year now. Very high quality meats and excellent customer service. Kenzie T helped me with an issue had with a delivery recently (FedEx issue). She had my issue resolved in seconds.
2025年6月6日
自発的なレビュー
Trifectanutrition からの回答
Thank you so much for your continued support over the past year! We're thrilled to hear you've been enjoying the high-quality meals and that our customer service has lived up to your expectations.
Big kudos to Kenzie T for resolving that FedEx issue so quickly
Quick and Responsive CS
Service is usually easy to work with. Customer service is responsive and does well in reconciling inquiries. Kenzie R was quick to resolve my scheduling request.
2025年6月6日
自発的なレビュー
Trifectanutrition からの回答
We're happy to hear that you've found our service easy to work with and that our customer support team has been responsive and helpful. We're especially glad Kenzie R was able to quickly resolve your scheduling request — we'll be sure to pass along your shout-out!
the food is usually consistent and…
the food is usually consistent and good. the customer service is extremely helpful shout out to Kenzie helping me out today too
2025年6月6日
自発的なレビュー
Trifectanutrition からの回答
We’re so glad to hear you’ve been enjoying the consistency and quality of the meals, and that our customer service team — especially Kenzie — has been there when you needed support.
We’ll be sure to give her a shout-out on your behalf!
Kenzie was very helpful
Kenzie was very helpful. Meals are fresh and great macros available. Very pleased.
2025年6月6日
自発的なレビュー
Trifectanutrition からの回答
Thanks so much for the great feedback! We’re thrilled to hear you’re enjoying the meals and that Kenzie was able to support you so well.
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