Trifectanutrition レビュー 

Trifectanutrition からの回答

2025年6月16日

Thank you so much for your kind words and for being a long-time Trifecta customer — it truly means a lot to us! We're so glad to hear you've consistently enjoyed the food and service, and we’ll be sure to pass your compliments along to Mackenzie Rigney. She’ll be thrilled to know she made a positive impact.

We’ll look forward to welcoming you back whenever the time is right. Until then, we wish you all the best!

Trifectanutrition からの回答

2025年6月16日

Thank you so much for taking the time to share your experience! We're thrilled to hear that Kenzie was able to assist you so personally and effectively. She's truly a valued member of our team, and we're glad her support helped turn things around and reignite your interest in Trifecta.

We appreciate your feedback and look forward to continuing to serve you with meals that fit your schedule and needs. If there's ever anything else we can do to support you, don't hesitate to reach out.

Trifectanutrition からの回答

2025年6月3日

Thank you so much for taking the time to leave such a thoughtful review! We’re truly grateful to have had you as a loyal customer over the years and to hear that you've noticed the improvements we’ve been making—it means a lot to our entire team.

Thanks again for your kind words and continued support. We’re here for you whenever you need us.

Trifectanutrition からの回答

2025年6月3日

We’re so glad to hear that Trent was able to quickly resolve a complicated issue for you—that’s exactly the kind of service we aim to provide. Thanks for taking the time to share your experience!

Don’t hesitate to reach out if there’s ever anything else we can do to help.

Trifectanutrition からの回答

2025年6月3日

Thank you for being with us since 2019—that kind of loyalty means the world to us! We're so glad to hear that you love the quality of the food, the reliability of the deliveries, and the value we strive to offer.

It’s great to know you’ve noticed the expanding menu too—we’re always working to keep things fresh, healthy, and exciting. Thanks again for your continued support!

Trifectanutrition からの回答

2025年5月29日

Wow — thank you so much for the kind note! You're absolutely right — great food should be a given, but we're always striving to go above and beyond with service too. I'm thrilled to hear that Trent took the time to walk you through everything and make sure you felt supported. I’ll be sure to pass your message along to him — it’ll make his day!

If there’s ever anything else we can do to make your experience even better, don’t hesitate to reach out. We’re here for you.

Thanks again for being part of the Trifecta family!

Trifectanutrition からの回答

2025年5月29日

Thank you so much for your kind words—and congratulations on your growing family! We’re honored to be part of your postpartum journey, especially as you take on round three after twins!

It’s wonderful to hear that our meals have helped you not only reach your goals but also rebuild healthy habits around portion sizes. We’re also thrilled that you loved the meal prep products—convenience and value are what we strive for, especially for busy parents like you.

We’ll be sure to pass your praise along to Kenzie—she’ll be so happy to hear it!

Wishing you continued success and wellness,

Trifectanutrition からの回答

2025年5月27日

Thank you for sharing your feedback. We’re glad to hear that Mackenzie was able to assist you quickly and effectively—that’s exactly the level of service we strive to provide.

We also appreciate your honest comments about the meal sizes and flavor. Our goal is to offer balanced, convenient meals that fit a variety of needs, and we’re sorry if the portions or seasoning didn’t fully meet your expectations. If you’d like, we’d be happy to help recommend options that might better suit your preferences.

Thanks again for giving Trifecta a try, and please don’t hesitate to reach out if we can support you further.

Trifectanutrition からの回答

2025年5月27日

Thank you so much for the thoughtful review! We're thrilled to hear you're enjoying the flavor, texture, and portion sizes of the meals—and it's great that heating them on the stovetop has worked well for you. It’s also fantastic to know our meals support your glucose goals without causing spikes—that kind of feedback is incredibly rewarding for us to hear.

We’re glad you’re making it your own by adding olive oil, too—especially one you enjoy!

Trifectanutrition からの回答

2025年5月27日

Thanks so much for your kind feedback! We're glad to hear you're enjoying the meals and finding them easy and fairly priced—that’s exactly what we aim for. We also really appreciate you pointing out the issue with mobile navigation. We'll pass that along to our team as we’re always looking for ways to improve the user experience.

It’s great to know our customer service team was able to support you quickly and kindly—that’s what they’re here for!

Thanks again for being part of the Trifecta community!

Trifectanutrition からの回答

2025年5月27日

Thank you for the shoutout! We’re so happy to hear that Kenzie was able to help and made your experience a great one. She’s truly a star, and we’ll be sure to pass along your kind words—she’ll love seeing them!

Thanks again for taking the time to share your experience. We’re always here if you need anything!

Trifectanutrition からの回答

2025年5月27日

Wow—thank you so much for the glowing review! We're beyond thrilled to hear that you're loving the meals, finding the quality top-notch, and that your deliveries have been consistently smooth. It also means a lot to know our customer service team has made a great impression—we’ll be sure to share your kind words with them.

We’re truly grateful for your support and can’t thank you enough for being part of the Trifecta family!

Trifectanutrition からの回答

2025年5月27日

Thank you so much for the thoughtful review! We're thrilled to hear that Trifecta has stood out for you—not just in meal quality, but in how well the meals support your goals and keep you feeling satisfied. That kind of feedback means a lot to us.

We’re also glad to know your experience with our customer service team was quick and smooth. We'll keep working hard to maintain that standard across the board.

Thanks again for the 5/5 and for being part of the Trifecta community—we’re grateful to have you!

Trifectanutrition からの回答

2025年5月27日

Thanks so much for the great feedback! We're glad to hear you're enjoying the food and that it's helping you stay on track with your macros—that’s exactly what we aim for.

We appreciate you being part of the Trifecta community!

Trifectanutrition からの回答

2025年5月27日

Thank you so much for your kind words! We're really glad to hear that McKenzie was helpful and understanding during your cancellation process—she truly cares about our customers, and we’ll be sure to pass your feedback along to her.

We’ll look forward to welcoming you back when the time is right. If you ever need anything in the meantime, don’t hesitate to reach out.

Trifectanutrition からの回答

2025年5月27日

Thank you for the kind and thoughtful review—we're so happy to hear that our meal prep items worked well for you and that the Trifecta burrito was a hit! You're absolutely right—shipping fresh meals across the country isn’t always perfect, but we're thrilled that you found overall satisfaction with what we offer.

And as for Mackenzie… what can we say? She's one of a kind! We’ll be sure to pass along your poetic farewell—she’ll absolutely love it. 😊

Thanks again for being part of the Trifecta family. We’re grateful for customers like you!

Trifectanutrition からの回答

2025年5月27日

Thank you so much for your thoughtful review and for being a loyal Trifecta customer over the past few months! We're really glad to hear that you've had consistently positive experiences with both our food and our customer support team.

We’ll be sure to pass along your kind words to Kenzie—she’ll be thrilled to know she was able to help and leave a good impression. It means a lot to us that you see the value in what we offer, especially as a convenient and affordable lunch option.

Thanks again for your support—it truly makes a difference. If there's ever anything we can do to make your experience even better, don’t hesitate to reach out!

Trifectanutrition からの回答

2025年5月27日

Thank you for sharing your honest feedback. We’re sorry to hear that your experience with both our customer service and meals did not meet your expectations. We want to clarify that we do send confirmation emails after an order is placed, and we’d be happy to look up your account to verify that the email was sent.

We also understand that cancellation via chat might not feel as convenient as online options, and your comments about our chat support will be shared with the team to help improve future interactions.

Regarding the meals, we appreciate your detailed input on flavor and ingredient variety. We know taste preferences vary, and we’re sorry that only some dishes worked for you. If you’re open to it, we’d love to recommend meals that might better suit your palate.

Please feel free to reach out to our support team directly at 530-564-8388, so we can assist you further and address any concerns.

Trifectanutrition からの回答

2025年5月5日

We’re sorry you were disappointed with your experience. After reviewing your account, we see that you unsubscribed from email communications on April 11th, which explains why you did not receive renewal reminders. While we understand not every meal suits everyone’s taste, we offer a satisfaction guarantee on up to 7 meals from the first order if canceled within 10 days of delivery. In your case, the first and second orders were both accepted without cancellation, followed by four skipped weeks, and a cancellation request only after your third order was already in production—at which point charges were valid per our clearly stated policies.

Although the window for the satisfaction guarantee has passed, we’ll be extending a refund for your first order as a one-time courtesy given the situation. Your subscription has now been canceled, and we encourage future customers to reach out sooner so we can best assist within our guidelines.

Trifectanutrition からの回答

2025年4月29日

Hi Daphney,

Thank you for taking the time to share your experience. We’re truly sorry to hear that our meals and app did not meet your expectations. We aim to provide flavorful, chef-curated meals to support your goals, and it's disappointing to hear we missed the mark for you.

Regarding the skipped week, our system requires all order changes—including skips or cancellations—to be submitted before the weekly deadline, which is clearly noted in your account and confirmation emails. Since the order was already processing when you contacted us, we were unable to cancel it in line with our policy.

We appreciate your feedback and will continue working to improve both the flavor variety and app experience. If you reconsider in the future, we’d love the opportunity to serve you better.