Triorentacar レビュー 

Extremely negative experience with TRIO Rent a Car at Bucharest Băneasa Airport.

When I returned the vehicle, I was charged for three alleged damages totalling over €1,000, which I formally dispute having caused during my rental period.

What concerns me most is that, when I requested evidence to compare the condition of the vehicle before and after the rental, TRIO confirmed to me in writing that they do not have photographs taken at the time the vehicle was handed over to me. They do, however, have photographs taken at the end of the rental showing the alleged damages.

I also had to contact them several times to obtain the complete photographic documentation required by my insurance company.

The handling of the security deposit was also problematic. Two separate pre-authorisations were made, the first for an incorrect lower amount and then a second one, and I am still waiting for confirmation regarding the complete release of these deposits.

Fortunately, I had purchased full insurance coverage, so I expect to recover any amount ultimately charged through my insurance. However, this does not change my main concern: I do not consider it acceptable to be held responsible for more than €1,000 in alleged damages when there is no photographic record of the vehicle's condition at the time it was handed over to me.

The matter is still ongoing. I will update this review once the damage charge, insurance reimbursement and release of the security deposits have been fully resolved.

Based on my experience, I would not rent from TRIO again and I cannot recommend this company.

Very disappointing experience with Trio Rent a Car.

This is the only rental company I have ever used that has charged me a separate fee for the car being “dirty” on return. What makes this worse is that this charge was never clearly presented beforehand, and I could not find any reference to such a fee in the rental contract or in any guidance provided to me.

I also strongly disagree with the way the alleged damage was handled. During the return inspection, the agent physically manipulated the mudguard while checking it, and in my view the force used during that inspection may well have caused more damage than whatever was supposedly there beforehand.

Unexpected charges of this kind should be clearly disclosed before the rental, not introduced at the end of the process. Based on my experience, the return inspection and charging process lacked transparency and left me with very little confidence in the company. Even to this date, they have failed to provide an accurate existing damage report, fuel and mileage were also recorded wrong.

I would not use Trio Rent a Car again nor recommend it to somebody else.

Empresa de alquiler de vehículos en Bucarest Rumanía, precios más económico que en otras, sin fianza con la opción a todo riesgo, te recogen y te devuelven al aeropuerto que está a 5 minutos de la oficina, gestión rápida y sin complicaciones, buenos coches en perfectas condiciones, ha sido una buena experiencia.

Livrare prompta a masinii, curata, acte incheiate fara intarziere pentru preluare, fara incidente sau probleme ulterioare, comunicare usoara cu personal ul companiei.

Am fost surprins ca o firma 100 % romaneasca sa ofere astfel de servicii . Masini noi , customer care ireprosabil. Nu sunt ieftini dar ofera servicii top pentru suma platita . Cu siguranta o sa revin . Felcitiari echipei

Son profesionales y buena gente al recoger el coche me atendió Andrada y al dejar el coche me atendió George para los dos nota 10 👌👌ellos profesionales los coches muy buenos empresa muy buena unos 6 veces que alquilo con ellos y muy muy contenta muchas gracias!!!

Recomand.!!!Florin și George ,cu adevărat oameni care știu sa vorbească cu clientii.Masini foarte bune .

They gave me an old car that wasn’t
accelerate. All the cars behind me were beeping. Bad experience. I don’t know how they are allowed to rent a car in that condition. Even in Africa they have better cars. Is this an European country ? Pfff

They told me that car was a third party rented as they had no car left, that’s a bullshi upgrade. Do you want me to explain you what’s an upgrade ?! That car had the engine failure light on board I have the photo. I was in danger as the car wasn’t accelerate when I had to over take an obstacle and the cars were coming from the opposite side. They would not be able to replace the car as long as they gave me a car that was sub rented from a third company. Honestly an upgrade would have been a car free of charge if they want to have customers in the future. Saying was an upgrade makes me more angry and offended.