Trophy Monster came through in 5-star style! I asked what I thought was the impossible - a ridiculously tight turnaround time - and somehow, they were able to create superb quality engraved awards, in... もっと見る
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レビュアーのコメントを見てみましょう
A wonderful selection of trophies to choose from, very easy to order and add inscription. The cost of the items is very reasonable. My trophies arrived very well packaged and undamaged. I will highly... もっと見る
Threw an idea to Rudolf and the team and they absolutely perfected this! Not only was it perfect but the production time, shipping and packaging were superb and super fast! They have become our #1 tro... もっと見る
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks... もっと見る
企業が回答しました
企業情報
Trophy Monster について
当該企業による記述
Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.
At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.
We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.
Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.
We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.
連絡先
Unit 20, Hertfordshire Business Centre, Alexander Road , AL2 1JG, St Albans, 英国
- 01727 614777
- sales@trophymonster.com
- trophymonster.com
4.7
優良
530件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dealt with Hannah via email as I…
Dealt with Hannah via email as I couldn't set out the trophy plaques how I wanted to online. She arranged and sent invoice over, just received the product today and they are amazing! Will definitely order again.
2026年7月1日
自発的なレビュー
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased Hannah was able to help get the plaques set out exactly how you wanted, and it’s great to hear you’re so happy with the finished product.
We really appreciate your support and look forward to helping you again.
Easy to buy
Easy to buy, great prices, unique and free engraving! Will definitely use them again!
2026年6月8日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear you found the ordering process easy and were happy with the prices and engraving.
We really appreciate your support and look forward to helping you again in the future.
They've been so helpful over the phone…
They've been so helpful over the phone and through emails and our trophies came out amazing!
2026年6月12日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that our team were helpful over the phone and by email, and that you were so happy with how the trophies turned out.
We really appreciate your support.
Great trophy with good communication…
Great trophy with good communication through & on time delivery , highly recommend
2026年6月4日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear you were happy with the trophy, communication and on-time delivery. We really appreciate your recommendation.
Great quality trophies!
Great communication and clear proofs which allowed me to be sure that my order would be correct. Timely delivery. Responsive to queries. Great quality trophies!
2026年6月5日
自発的なレビュー
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that the proofs gave you confidence in your order and that you were happy with the communication, delivery and quality of the trophies.
We really appreciate your support.
Poor communication poor quality poor…
Poor communication poor quality poor delivery will NEVER buy from you again
2026年6月5日
Trophy Monster からの回答
Thank you for your feedback. We are sorry to hear that you were disappointed with your order.
Our advertised lead time is 7–10 working days for production, plus the delivery service selected at checkout. This is stated on our website and order confirmation, as our items are manufactured to order.
Your order was dispatched within the advertised production lead time and sent using the delivery service selected at checkout. We also offered the option to upgrade the delivery service, but unfortunately did not receive a response.
We are sorry that you were unhappy with the acrylic medals ordered. These were supplied as described, but we are always disappointed when a customer is not happy with their order.
We would always encourage customers to contact us directly if they have any concerns, so we have the opportunity to look into the issue and try to resolve it.
Would have preferred engraving
Would have preferred engraving. Asked to validate trophy signage before processing.
2026年6月11日
Trophy Monster からの回答
Thank you for your feedback.
We’re sorry to hear that you would have preferred engraving. Some of our trophies are supplied with printed/personalised signage rather than engraved plates, depending on the product selected.
My custom trophies came fast and…
My custom trophies came fast and perfect! I will be using them again in the future. Everything was done professionally and got back to me in matter of hours. VERY GRATEFUL!
2026年6月4日
Trophy Monster からの回答
Thank you so much for your wonderful review!
We’re really pleased to hear that your custom trophies arrived quickly and exactly as you wanted. It’s great to know you were happy with the professional service and quick communication.
We really appreciate your kind words and look forward to helping you again in the future.
Received trophies on time even when…
Received trophies on time even when ordered within a few days of my event. Great service.
2026年5月31日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased we were able to get the trophies to you on time, especially with the event coming up quickly. It’s great to hear you were happy with the service.
we used Jonathan & Trophy monster for…
we used Jonathan & Trophy monster for our end of year presentation and summer tournament.
the awards were next level very modern and amazing quality - 100% made the events better.
modern designs kept in touch with ideas and where we were.
100% use again
2026年6月6日
自発的なレビュー
Trophy Monster からの回答
Thank you so much for your fantastic review!
We’re really pleased to hear that the awards helped make both your end of year presentation and summer tournament even better. It was a pleasure working with you on the designs, and we’re delighted that you were happy with the modern style and quality.
We really appreciate your kind words and look forward to helping again in the future.
Great experience
Super easy to use website! Great pricing, fast delivery. Excellent quality product!
2026年6月8日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that you found the website easy to use and that you were happy with the pricing, delivery speed and quality of the product.
We really appreciate your support and hope to help again soon.
Trophy Monster からの回答
Thank you for your review.
We’re really pleased to hear that you were happy with the product and the trophy pricing.
We appreciate your feedback regarding the shipping cost. We do our best to keep delivery charges fair while ensuring orders are packed securely and sent using reliable services, but we understand this is always an important factor for customers.
Thank you again for your order and feedback.
Wonderful customer service
Wonderful customer service! I emailed them and their response time was so quick. Efficient shipping as well. Will definitely use this company again for trophy needs.
2026年6月5日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that you were happy with our customer service, response time and delivery. It means a lot to know you would use us again for your trophy needs.
Thank you again for your support, and we look forward to helping you again in the future.
Great service!
So happy we received our items in time for our golf outing! So thankful for the team's hard work and good communication.
2026年6月5日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that your items arrived in time for your golf outing and that you were happy with the service and communication.
We really appreciate your kind words and hope the event went brilliantly.
The trophies were great
The trophies were great! Exactly what I had envisioned. Customer Service was phenomenal when I needed a new product from damage in shipping. I would highly recommend this company and their products.
2026年6月3日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re delighted to hear that the trophies were exactly what you had envisioned. We’re also really pleased that our team could help quickly with the replacement after the shipping damage.
Thank you for your recommendation and support — it really means a lot to us.
Good Reliable Company
We have used this company for the last few years and have always found them to be reliable with great delivery and good quality products
2026年6月2日
Trophy Monster からの回答
Thank you so much for your kind review!
We’re really pleased to hear that you have continued to use us over the last few years and that you have found us reliable, with good delivery and quality products.
We really appreciate your ongoing support and look forward to helping you again in the future.
When describing a trophy to trophy…
When describing a trophy to trophy monster the end product was exactly what I ordered the communication with this company made the selection of a trophy easy
2026年5月30日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that the finished trophy was exactly what you ordered and that our communication helped make the selection process easy.
Thank you again for choosing Trophy Monster — we really appreciate your support.
Perfecto
Perfecto , muy bien servicio al cliente y a mis estudiantes les encantaron los trofeos 🏆
2026年5月27日
Trophy Monster からの回答
Thank you so much for your lovely review!
We’re really pleased to hear that you were happy with our customer service and that your students loved the trophies.
We really appreciate your support and hope to help again in the future.
Disappointing service, nice trophies.
Disappointing service. I ordered four trophies for a specific tournament and made sure I had time for them to be delivered and even paid for next day delivery to make sure they arrived in time.
I called twice to ask about the order. I was informed by one person that it was sat on the desk ready to go and that someone would be in touch the following day. When I didn't hear I called again. I was told it would be sent the next day and would be in time.
The items were dispatched on 4th June & arrived on 6th June when I had already left for the tournament. As unsatisfactory as this was, I emailed the company expressing my disappointment and have not received a response. I would have hoped at the very least I would have had an apology and a refund for the next day delivery which it clearly wasn't.
In terms of the items themselves they were nice. I liked that there were several different options available which is unusual for field hockey trophies.
It had been my intention to order more for our next tournament in 6 weeks time however the service and aftercare experience has put me off.
2026年5月19日
Trophy Monster からの回答
Thank you for your feedback. We are pleased to hear that you were happy with the trophies themselves and the range of field hockey awards available.
I would like to apologise for the disappointment caused by the delivery and communication issues you experienced.
When your order was placed, there was a mutual understanding that the lead time was very tight. In hindsight, we perhaps should have declined the order, but we always try our best to help customers meet important event deadlines where possible. We prioritised your order and dispatched it on 4th June via a next-day service, which should have resulted in delivery on 5th June and in time for your tournament.
Unfortunately, on this occasion, the courier did not meet the delivery commitment and the parcel was delivered on 6th June instead. While we do everything we can to dispatch orders on time, we are reliant on third-party couriers once parcels leave our premises.
I am also sorry that you did not receive a response to your email. This is an exceptionally busy time of year for us, but that is no excuse and it appears your message may have been missed. We sincerely apologise for that oversight.
We would of course be happy to refund the postage charge for the next-day delivery service.
Thank you again for your feedback, and we hope you may consider giving us another opportunity in the future.
Exceptional company
Great value for money, I rang as I needed the trophies for a particular date abd they hadn't been dispatched. They were very helpful shipping them out on a priority shipment so I had them on time.
2026年5月26日
Trophy Monster からの回答
Thank you for your review!
We're delighted to hear you were happy with the value for money and that our team was able to help ensure your trophies arrived in time for your event. We always do our best to accommodate deadlines whenever possible.
We appreciate your support and hope to help again in the future.
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