Tropical Fish Co ロゎ
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Tropical Fish Co レビュヌ 

36
•
TrustScore 5段階評䟡の4

4.0

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5぀星のうち1の評䟡

I am so angry right now . I ordered 3 electric blue rams and received 2 completely different fish . I’ve emailed I’ve wattsapp as it says that is the fastest way to get issues resolved. I’m still... もっず芋る

5぀星のうち5の評䟡

Really great service. Fish were well packaged and very good quality. Both plecos were healthy and have fitted in well. Highly recommend this company and will definitely be a returning customer. Would... もっず芋る

5぀星のうち5の評䟡

Very pleased with my little fish. Good service and would be happy to buy from this company again. I received frequent emails updating the status of my order and he arrived well and settled in happily... もっず芋る

5぀星のうち5の評䟡

Everything went as planned fish are thriving.fish are stunning even in there infancy definitely will be ordering again very soon,

䌁業情報

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圓該䌁業による蚘述

Tropical Fish Co is a UK-based online aquarium shop specialising in live tropical fish, freshwater fish, cold-water fish, salt-water livestock, shrimp, snails, aquarium plants, fish food and aquarium supplies. Our website, www.tropicalfishco.co.uk, is built for UK fishkeepers who want a simple, trusted way to buy healthy aquarium livestock online. We offer a wide range of fish and aquarium-related products, with categories designed to help customers shop by species, tank setup, care level and aquarium style. Whether you are setting up your first community tank, building a nano aquarium, adding algae eaters, looking for colourful centrepiece fish, or searching for rare and collector species, Tropical Fish Co aims to make the process clear and reliable. Our focus is on healthy livestock, careful packing and safe UK delivery. We provide a live delivery guarantee and work to make sure fish are packed properly for transport, giving customers confidence when ordering live fish online. We also support customers with helpful aquarium care information, beginner guides, species advice and free tools such as tank volume and stocking calculators. Our goal is not only to sell fish, but to help customers create healthy, stable aquariums and make better choices for their tanks. Tropical Fish Co is an online seller based in the UK, built for hobbyists who care about fish welfare, good advice and dependable service.

連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

36件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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4.0

すべおのレビュヌ

(36)

過去12か月のレビュヌ数: 36件

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5぀星のうち5の評䟡

Planar betta

Healthy and well packaged

2026幎8月14日
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Olimpiu, thank you for taking the time to leave a review. Really pleased the betta arrived healthy and that the packing did its job - getting livestock to you safely is the part we care most about. Thanks for choosing Tropical Fish Co, and enjoy your new fish.

5぀星のうち5の評䟡

Good healthy fish

Good healthy fish, arrived on time.

2026幎8月14日
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Thank you for the review. Healthy fish, arriving on time - that's exactly what we aim for on every order, so it's great to hear yours went smoothly. Thanks for your support, and we hope to see you again soon.

5぀星のうち5の評䟡

Top class

Had a bit of a mess up with delivery probably more to do with courier.. but this issue has been quickly resolved with no problem and hopefully all works out this time.. but great service and great selection of fish... always a nightmare for me to get deliveries as im in northern ireland but they have been amazing!!

2026幎8月14日
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Kieran, thank you - and thank you for being so fair about the delivery hiccup. Northern Ireland deliveries take extra planning at our end, so we're really glad the team could get it sorted quickly for you, and fingers crossed this next one runs perfectly. Great to hear you're happy with the service and the selection. If you ever want a hand picking stock or timing a delivery, just give us a shout.

5぀星のうち1の評䟡

There is not fast answer in terms of


There is not fast answer in terms of order comuniction , and tge most disappointing fact is that the fish u received are not what u ordered. And yes tgey do specify on the website that pictures are AI based but still. Be aware they are selling not the right product. #1184

2026幎8月13日
自発的なレビュヌ
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Costin, thank you for the feedback - we've tried hard to trace this and can't. All we have is the name "Costin", with no order number, email or postcode, so there's nothing for us to search against. Nothing in our records matches that name. Two things also don't add up for us. Your profile shows Greece, and we only sell and deliver within the UK - we have never shipped internationally, so unless you were ordering to a UK address while abroad, we can't see how a delivery from us would have reached you. And the date of experience given is 13 August: the orders placed with us that day are still here awaiting dispatch, so no fish from that date have been delivered to anyone yet. Was that date perhaps selected at random? We're genuinely happy to help if there is an order behind this. Please email us with your order number, the email address used, or the delivery postcode, and we will look into it straight away and put right anything that has gone wrong. On the photography - our listings use representative images and we state that clearly on the site, and if anyone receives livestock that doesn't match their order we always resolve it.

5぀星のうち5の評䟡

Excellent thanks

Excellent thanks; all fish arrived well packed, safe and sound

2026幎8月14日
自発的なレビュヌ
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Drusilla, thank you very much. Well packed, safe and sound is the standard we hold ourselves to on every box, so it's lovely to hear yours arrived that way. Thanks for taking the time to let us know, and enjoy the fish.

5぀星のうち1の評䟡

Never again will I be trying to order


Never again will I be trying to order from these just going on there website all AI generated pictures
So slow to respond to any questions and then cancel my order coz the fish was not ready
I had to keep emailing them for updates
4 weeks later just got my refund
Thanks

2026幎7月16日
自発的なレビュヌ
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Daz, thank you for taking the time to share this, and I'm sorry your experience fell short. Delays in replying to your emails and the wait for your refund are not the standard we aim for, and I apologise for the frustration that caused. Our photos are of our own stock, but I appreciate the impression given, and it's something we'll review. Your order was cancelled because the fish were not in good enough condition to travel, but we should have communicated that far more quickly and clearly. If you'd like us to look into anything further, please email us and we'll pick it up personally.

5぀星のうち5の評䟡

Would Order more

I had a very good experience with Tropical fish Uk, and very pleased with the service and customer communication.
I made a mistake on my order and had to cancel on last minute and change the fish. They were very helpful and helped me to solve my problem.
The only negative I need to mention is that delivery date was 5 days from my order. Although I know it is hard to dispatch live fish.

2026幎7月14日
自発的なレビュヌ
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Kevin, thank you so much for the kind words and for your patience. I'm really glad the team could help you change your order at the last minute. You're right that our dispatch window can take a few days, as we only send livestock when we're confident the fish and the weather conditions are right for the journey. We're working on tightening those timings. We'd love to welcome you back for your next order.

5぀星のうち5の評䟡

Excellent Quality and Helpful Guidance

Great experience from start to finish. The delivery was on time, and all the fish arrived healthy and in excellent condition. As a beginner, I really appreciated the detailed care guides on their website for each fish, which made everything much easier to understand. The quality of the fish and the customer support are excellent. I would definitely recommend Tropical Fish Co and will be ordering from them again

2026幎7月21日
自発的なレビュヌ
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Pezhman, thank you for such a lovely review. It's great to hear the fish arrived healthy and on time, and that the care guides were useful as you're starting out. That's exactly why we write them. Thank you for recommending us, and please do get in touch any time if you'd like advice on stocking your tank.

5぀星のうち1の評䟡

AVOID

Awful. I asked them on day of purchase (5th of July) to delay my package so I could be home. Delivery date given was 15th so was given plenty of notice. No reply for nearly a week.
Request to cancel my order.
I get a reply and am assured they can adjust my order (previous request I had given up with) and it will be delayed a week.
I get a tracking number come through under a different name - email them in a panic and am told that no they had delayed the order,
Well, that was a lie. I just checked the account on tropical fish co and the poor, poor fish has now been with royal mail for TWO DAYS because they didnt delay it at all. Worse still, it is a Friday so that fish is going to stay stuck in the box until Monday when Royal Mail are next able to let me pick it up.
I feel awful for the poor thing and tropical fish co dont seem to give a sh*t. Also, they're whatsapp number takes you to aquatropics which are also a pretty iffy company. STAY CLEAR.
I have contacted citizens advice and will be seeking a full refund through the bank if needed. I feel so awful that an animal has suffered because of this.

2026幎7月5日
自発的なレビュヌ
Tropical Fish Co ロゎ

Tropical Fish Co からの回答

Hi Scarlett, I'm very sorry. You asked us to delay your delivery, you were told it had been delayed, and then it wasn't, and the welfare of the fish is exactly what we should have protected. I completely understand your anger. This was a failure on our side and I'd like to put it right, including a full refund and a proper explanation of what went wrong. Please email us directly with your order number, marked for the attention of the customer care manager, and we will deal with it as a priority. I'm also reviewing how delay requests are handled internally so this cannot happen to another customer or another animal.

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