Tropical Glass レビュー 

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2026年1月19日

Thank you for your kind review. We are pleased to hear everything arrived as expected and that it made a lovely gift.
The Tropical Glass Team

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2026年1月19日

Thank you for your feedback. We are glad to hear the plants are looking great in your terrarium.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind review. We are pleased to hear your order arrived on time and that you were happy with the quality.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind feedback. We are glad to hear you were happy with the service and packaging.
The Tropical Glass Team

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2026年1月19日

Thank you for your feedback. We are pleased to hear you were happy with the plants and how they arrived.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind review. We are glad to hear the moss arrived quickly and in great condition.
The Tropical Glass Team

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2026年1月19日

Thank you for your continued support and kind words. We are so pleased to hear everything has arrived well each time and that you are happy with the quality.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind feedback. We are glad to hear you were happy with the product and quick, secure delivery.
The Tropical Glass Team

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2026年1月19日

Thank you for your lovely review. We are really pleased to hear the products matched expectations and that the packaging gave you confidence. Thank you for the recommendation.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind review. We are pleased to hear you enjoyed the personal service and that the extras helped make your project special.
The Tropical Glass Team

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2026年1月19日

Thank you for your continued support and kind words. We are delighted to hear your order arrived quickly and in great condition once again. We really appreciate the recommendation.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind feedback. We are pleased to hear you were happy with the quality, quantity, and packaging. Thank you for the recommendation.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind review. We are delighted to hear you were happy with the price, product, delivery, and communication.
The Tropical Glass Team

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2026年1月19日

Thank you for your lovely review. We are so pleased to hear the moss arrived on time and in excellent condition. We really appreciate your kind words.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind feedback. We are pleased to hear you were happy with the products and fast delivery.
The Tropical Glass Team

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2026年1月19日

Thank you for your kind review. We are delighted to hear the moss arrived in great condition and that you were pleased with your purchase.
The Tropical Glass Team

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2026年1月19日

Thank you for your lovely feedback. We are pleased to hear everything arrived quickly, well packed, and in excellent condition.
The Tropical Glass Team

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2026年1月19日

Thank you for your feedback. We are pleased to hear you were happy with the quality of the items you ordered.
The Tropical Glass Team

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2026年1月14日

Thanks so much for your purchase and for your lovely feedback. We’re really glad you enjoyed the product range and found the set-up advice helpful.

We also hear you on response times and we’re working to be quicker. Hope to see you back again soon.

Tropical Glass からの回答

2025年6月14日

Leah, thank you for your review.

We’re very sorry this situation caused you frustration. However, we’d like to clarify that we shipped your order exactly as requested, to the shipping address you provided during checkout.

Once a parcel is dispatched, Royal Mail’s redirection service is entirely managed by them, and we as the sender have no influence over it. Unfortunately, we cannot make changes or intervene once the parcel has been handed over to Royal Mail.

In this case, the parcel was delivered correctly to the address you provided at checkout, exactly as we dispatched it, and this was confirmed with a delivery photo (safe place).

We fully understand that moving house can bring unexpected complications, and we’re sorry that Royal Mail’s redirect service didn’t work as expected. However, as the delivery was completed as per your original order, this was outside of our control.

We also did offer to assist further or provide proof of postage if needed, but we didn’t receive any reply to our last message. Of course, this offer still stands if you require any further documents from us.