The Trot Pets yellow medium bowls with the matching 6" stand were an instant win in our house. The size is spot‑on, the stand is sturdy, and the bright yellow looks fantastic in the kitchen. Most impo... もっと見る
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Received the order quickly. Base easy to put together. Footprint is small so it doesn't take up a lot of space in the kitchen where the magnetic owl and stand are.
Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS... もっと見る
Overall bowls are appealing and seems to slow down feeding time. There are magnets underneath but my senior eight pound dog still manages to move the bowls. The mat has a groove around the interior pe... もっと見る
企業情報
当該企業による記述
THE BEST & LAST PET BOWLS YOU'LL EVER BUY Trot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience. WHY SLOW FEEDING MATTERS Fast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat. For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed. Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experience BRIEF BACKGROUND Trot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery. We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners. The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail. We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On ! Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.
Committed to bringing you the Best Bowls and Customer Service !
当該企業による記述
- Thank You for the Support !
- We are committed to delivering you the best product and customer service on the market. Since taking over ownership we have went from 1.3 Stars to over 4.5 Stars on Average. THANK YOU for the SUPPORT ! We are committed to targeting 5.0 Stars from all our Customers.
連絡先
3.7
まあまあ
863件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 32％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect Bowl Set for Frenchies
I ordered 2 bowl sets. They arrived promptly & are perfect for my puppies now & once they are adults. I love how the bowls' magnetic grip prevents the dogs from knocking the bowls over. The slow feeder is great. Colors are beautiful.
2026年5月8日
My dog loves his new slow feeder bowl…
My dog loves his new slow feeder bowl and water bowl. I ordered the entire set with stand and is exactly what I wanted.
2026年5月7日
Kibbles get stuck. No response from support.
We took a chance on this bowl even though it was expensive compared to other slow feeders because we liked the looks and solidness. Turns out the medium sized bowl gets kibbles stuck between the raised bumps and the side of the bowl — so stuck that our 40 lb licks the bowl with force that we worry about her damaging her gums.
Why 2 stars? I’d originally give 4 considering the high cost, 3 for the kibbles getting stuck, and down to 2 for reaching out to support and getting no response.
2026年4月30日
You never responded to fix the fact…
You never responded to fix the fact that you sent me the wrong product. There was zero service but many requests for survey.
2026年5月4日
The bowl doesn’t stay put on the mat
The bowl doesn’t stay put on the mat. Supposedly magnetic but it doesn’t work. Bought both the mat and the bowl. I emailed customer service and never got a response Save your money-poor quality and poor customer service
2026年5月15日
Save your money
I ordered 2 large elevated dog bowl systems and both came broken. I have written them 3 times and no response. Sent your money and find a reputable company. Definitely NOT the quality that went with the price.
2026年5月10日
Ordered TWO of these feeding stations
Ordered TWO of these feeding stations, one assembled perfectly the other did NOT! The tray was received BOWED, which does not allow a tight fit to the stand. Have attempted to reach the company three times with NO RESPONSE. I paid a lot of money for these feeders which initially looked worth it, but now I’m completely questioning my decision. I’m going to keep emailing, which is the only option for complaints or returns, until I hopefully resolve the issue. Price has ALWAYS dictated my expectations, and in this case, completely dissatisfied and disillusioned by Trot pets🤬 I would not buy from them again.
2026年5月17日
自発的なレビュー
The bowl set is sturdy and looks great
The bowl set is sturdy and looks great. The set was shipped quickly
2026年5月11日
After contacting Trot Pets multiple…
After contacting Trot Pets multiple times through email and their website the only ways they allow customers to contact them and sending pictures of my entire damaged order, I am extremely disappointed with their customer service.
I never received a response back. It has been over a week with absolutely no communication, and the damaged box is still sitting on my kitchen table.(which is now going out with the trash tomorrow)
Do not waste your money or your time ordering from this company. Save yourself the frustration and choose a more reliable brand that actually responds to its customers and cares !
2026年5月12日
自発的なレビュー
Quality Dog bowls!
Product as described. Did med stans w good and water bowls in olive green with plastic covers. One is the covers was cracked upon arrival. I sent ah email with a picture to customer service. They shipped a replacement cover the next day.
2026年5月6日
Love the colors
Love the colors, love the bowls but the tray that holds them is not very sturdy for big dogs.
2026年4月29日
Great product
Great product, fast shipping. Love the choice of colors. The mats work great preventing the bowl from sliding across the floor.
2026年4月29日
Excellent Quality
Bowls are excellent quality and have helped my dogs to eat slower. I feel reassured that they are safer with eating from these with the stand. I also like that it is not plastic.
2026年4月13日
Almost perfect
Overall bowls are appealing and seems to slow down feeding time. There are magnets underneath but my senior eight pound dog still manages to move the bowls. The mat has a groove around the interior perimeter which makes it harder to clean and is annoying when just trying to do a quick wipe. In spite I’d still purchase again. These replaced weather tech feeder which did not offer puzzle bowls.
2026年4月9日
I’m trying to either get a magnet or do…
I’m trying to either get a magnet or do exchange. I have emailed customer service multiple times without a response.
2026年4月7日
Took Care of It
Trotpets definitely took care of handling a broken base with no questions asked. It did take several days (@5) before I heard back.
2026年4月3日
Great products
2026年4月13日
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