trotpets.com レビュー 

863
TrustScore 5段階評価の3.5

3.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The Trot Pets yellow medium bowls with the matching 6" stand were an instant win in our house. The size is spot‑on, the stand is sturdy, and the bright yellow looks fantastic in the kitchen. Most impo... もっと見る

5つ星のうち5の評価

Received the order quickly. Base easy to put together. Footprint is small so it doesn't take up a lot of space in the kitchen where the magnetic owl and stand are.

5つ星のうち1の評価

Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS... もっと見る

5つ星のうち4の評価

Overall bowls are appealing and seems to slow down feeding time. There are magnets underneath but my senior eight pound dog still manages to move the bowls. The mat has a groove around the interior pe... もっと見る

企業情報

  1. ペット用品店

当該企業による記述

THE BEST & LAST PET BOWLS YOU'LL EVER BUY Trot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience. WHY SLOW FEEDING MATTERS Fast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat. For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed. Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experience BRIEF BACKGROUND Trot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery. We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners. The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail. We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On ! Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.

Committed to bringing you the Best Bowls and Customer Service !

当該企業による記述

Thank You for the Support !
We are committed to delivering you the best product and customer service on the market. Since taking over ownership we have went from 1.3 Stars to over 4.5 Stars on Average. THANK YOU for the SUPPORT ! We are committed to targeting 5.0 Stars from all our Customers.

連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

863件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 32%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(863)

過去12か月のレビュー数: 172

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5つ星のうち5の評価

Modern Look with Thoughtful Functionality

We love the style and look of these bowls! The magnetic base is amazing—especially with our energetic Black Lab puppy who loves to scarf down his food. The magnets keep the bowls firmly in place, and the puzzle bowl really helps slow his eating. Great design and very practical for high-energy pups.

2025年12月4日
5つ星のうち1の評価

Item has not yet arrived

Item has not yet arrived. Tracking still has it in New Jersey, I live in Arizona. I placed the order 6 days ago.

2025年12月18日
trotpets.com ロゴ

trotpets.com からの回答

Unfortunately, holiday shipping can have delays. Please email hello@trotpets.com

5つ星のうち4の評価

Worth the wait

It took almost a year and a half to get the color (olive) I wanted, in the size I needed, but the product was worth the wait. Great quality, and looks just as I imagined it would in my space.

2025年12月12日
trotpets.com ロゴ

trotpets.com からの回答

So glad it all worked out for you! We are glad you love it!

5つ星のうち5の評価

I love the bowls

I love the bowls. They are such an upgrade from what we had. Looks great too!

2025年12月4日
trotpets.com ロゴ

trotpets.com からの回答

Wonderful to hear! Thank you for the positive feedback!

5つ星のうち5の評価

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
TrotPets has excellent pet water and food bowls—very well made and thoughtfully designed. I also took advantage of their Black Friday deals, which were genuinely good and offered great value. Shipping was fast, and everything arrived quickly and well packaged. Overall, a great experience and a brand I would confidently recommend to other pet owners.

2025年11月28日
trotpets.com ロゴ

trotpets.com からの回答

Thank you! We appreciate your feedback!

5つ星のうち5の評価

When my purchase arrived dented

When my purchase arrived dented, it was easy to contact a customer service representative through their chat feature.

I sent a photo and a replacement is on its way to me.

2025年12月5日
trotpets.com ロゴ

trotpets.com からの回答

Wonderful to hear! Thank you!

5つ星のうち2の評価

Placed my order and then crickets….

Placed my order and then crickets….. Emailed a week later to ask if there was a shipping ETA. I did get a reply saying they would check with their warehouse. Then another week went by with no communication. I emailed again to ask if the products were available. No response this time. A few days later I got a shipping number. Still have not received product 3 weeks after the order date. Disappointing as a whole.

2025年12月4日
trotpets.com ロゴ

trotpets.com からの回答

Please make sure to contact hello@trotpets.com

5つ星のうち5の評価

I have not received the product as of…

I have not received the product as of yet; but, the experience with customer service has been great. My son bought one as well; and, it is a well made dog bowl for sure!

2025年11月12日
trotpets.com ロゴ

trotpets.com からの回答

Wonderful! We hope you both are pleased!!!

5つ星のうち5の評価

Reseña 1

Everything is very accessible and intuitive.

2025年11月20日
自発的なレビュー
trotpets.com ロゴ

trotpets.com からの回答

Thank you! We are glad you are happy with the product(s)!

5つ星のうち5の評価

Best quality on the market

I have several Trot Pets products and continue to go back to them because of their high quality! They are durable, well designed and very stylish.
The elevated bowl set is beautiful and I love that they are compatible with our new snack tray! I’m especially happy that they are magnetic. It’s so nice that they are machine washable, so we can sanitize them, too.
We recommend Trot Pets products to everyone!

2025年10月31日
trotpets.com ロゴ

trotpets.com からの回答

Wonderful to hear! Thank you so much for your feedback!

5つ星のうち1の評価

Missing item from my order

Missing item from my order. Zero response to emails or instagram messages. No phone number to be found to call them.

2025年10月27日
trotpets.com ロゴ

trotpets.com からの回答

Please reach out to hello@trotpets.com and someone will get back to you!

5つ星のうち5の評価

Excellent customer support

Excellent customer support! The was an initial glitch leading to non-delivery. It was corrected immediately upon notification, not to mention a discount and free delivery given because of the error. Very impressed.

2025年10月24日
trotpets.com ロゴ

trotpets.com からの回答

Thank you for such a nice review! We are pleased you are happy!

5つ星のうち5の評価

Solidly made and attractive

Easy purchase and delivery. I went w the bigger bowl set in yellow. For a puppy they are a bit big but he will grow into them. He wasn’t sure about the slow feeder so he had to figure that out which is good.

2025年10月17日
trotpets.com ロゴ

trotpets.com からの回答

Sometimes it takes a minute for them to figure out the slow feeder but the health benefits makes it worth it! Glad to hear you (and your pup) are happy!

5つ星のうち1の評価

Good Product - Bad Service - No Phone Number for Customer Service

I think that the slow feeder bowls are a quality product, however, when I placed my first order they sent the wrong size lid (medium when I ordered a large) and they did not include the magnet to keep the bowl in place, so I emailed customer service. I've still yet to hear back from them at all. I also find their "customer policies" as posted on their website very negative and one sided. Returns with this company are more difficult than your average company and I don't think I should have to go through all of that when they sent me the wrong lid. I'm still waiting. . . . I have emailed customer service, twice, and still no response and there is NO phone number to reach anyone at this company. I will not be purchasing anything further from them as service has been nonexistent. There is literally no way to get a hold of them to get their error fixed!!!

2025年10月21日
trotpets.com ロゴ

trotpets.com からの回答

Please make sure you contact hello@trotpets.com if you haven't already.

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