Headline: Complete joke—zero buyer protection for faulty items This place is an absolute joke. They offer barely any protection to the buyer while allowing items to be falsely advertised. I bought... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Für Personen die aus Deutschland bestellen finde ich es nicht wirklich empfehlenswert, erst musste ich 120 Euro Zoll zahlen um herauszufinden, dass mir die Jacke nicht passt, die Rückversandkosten müs... もっと見る
企業が回答しました
Vintage youre concept is good in all way,except one thing. When a person buy something,this person needs to pick up the package,not that you reward this person by not picking it up. First of all... もっと見る
Hatte vor einiger Zeit eine Adidas Jacke bestellt, welche auch zeitnah ankam, jedoch voller benutzter Taschentücher war, gestunken hat und Flecken hatte, welche auf den Bildern nicht zu sehen waren.... もっと見る
企業情報
True Vintage について
当該企業による記述
About True Vintage
Europe’s leading online vintage retailer store, hailing from the South West of London. Since starting in 2014 we have grown from the ground upwards and are now consistently supplying customers all around the world with the best in branded vintage.
Our business is built on sustainability, with every vintage item we sell prevented from ending up in landfill. On top of that we have projects which see us upcycle damaged items to create unique one-of-one pieces, and we plant a tree every time an order is placed.
Our goal is to continue getting bigger and better. From increasing the selection of vintage items to building out our own brand of products. We want to be your first thought when it comes to upgrading your wardrobe.
連絡先
London, 英国
- info@truevintage.com
- truevintage.com
2.1
期待以下
1175件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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Superb jacket but was a tissue in…
Superb jacket but was a tissue in pocket when arrived :(
2022年1月13日
First order and very pleased
First order and very pleased. Good quality and hardly used - pictures on website accurate. Good delivery.
2022年1月12日
Just a brilliant product
Just a brilliant product, quickly delivered & an absolute bargain in the sale!
2022年1月11日
Simply the best
An extremely easy and simple website to use with a Very helpful app called Shop that they have utilised which makes your purchase feel very secure and reliable!
2022年1月10日
good quality
2022年1月10日
Fast delivery and high quality products.
2022年1月10日
Item came exactly as described and with…
Item came exactly as described and with the option to return, very good service.
Only criticism would be that it 'smelled vintage' - as in its been maybe stored alongside loads of leather jackets and other stuff, but one should expect this and can obviously just wash it!
2022年1月9日
Never received parcel
Never received parcel although my tracking said it has been delivered. Attempted to contact true vintage through their website, it’s been over a week and I have not had a response.
2022年1月8日
True Vintage からの回答
Hi Elise,
Sorry to hear you still have not received your order.
We have responded to your previous emails and have not received replies. We will try and get in contact with you today also to resolve the issue.
Kind regards,
True Vintage Support Team
Kosten für Zoll und Rückversand teuer
Für Personen die aus Deutschland bestellen finde ich es nicht wirklich empfehlenswert, erst musste ich 120 Euro Zoll zahlen um herauszufinden, dass mir die Jacke nicht passt, die Rückversandkosten müsste ich selber übernehmen weshalb sich ein Rückversand wohl eher nicht Lohnt, das Problem ist natürlich nur für Personen die z.B in Deutschland kaufen. Also im Endeffekt ein wirklich teurer Spaß.
2022年1月7日
自発的なレビュー
True Vintage からの回答
Hi Natalie,
We are sorry to hear that you were not satisfied with your order.
With the United Kingdom’s departure from the EU, unfortunately things have changed for True Vintage customers across the EU from January 1st 2021.
Currently there are no additional taxes to be paid at the border for orders under €150, the VAT is paid at checkout. For orders over the value of €150, we offer the customer the option of paying this additional VAT at checkout, or when your orders arrives at the border.
In regards to the item not fitting, we always provide measurements for each item of clothing in the product’s description. We do this to provide an accurate idea of how the product will fit and do recommend checking before making an order to avoid having to return the item.
If you are ever unsure about the sizing of an item, our customer service are always on hand to help!Hope this helps clear things up.
Many Thanks,
True Vintage Support Team
Amazing Delivery and Service
Amazing Customer service and really speedy delivery! I received my items very quickly and they were perfect.
2022年1月7日
Poor delivery times and customer service
Ordered the item 2 weeks and still waiting for delivery. Customer service didn’t seem to care that it was for a present despite a 2-3 business day expectation for delivery. Offered a generic 10% off next order which is available to all customers. Won’t be shopping there again.
2022年1月7日
True Vintage からの回答
Hi Scott,
Thank you for your recent purchase from True Vintage.
Reviewing your order details, we can see your order was placed on 26th December 2021. We state on our website that we don’t fulfil orders on public holidays, meaning your order was processed and dispatched from our facility on the 29th/30th December, within our one working day window.
We advise delivery will take between 2-3 business days, meaning delivery could have rightfully been expected on 5th January, as the tracking stated. However, as I am sure you can appreciate, staff shortages due to covid and increased volume during the busy holiday period has caused some delays through the network. We apologise on behalf of our courier partners, but frustratingly this situation is outside of anyones direct control.
We also note that we responded to your original email enquiry within our 24 hour window, providing an update and confirmation that your parcel would be delivered today (7th January). As the tracking states, we are happy to see that your order has now been delivered! We apologise that this was not within the original time frame, and recommend our express shipping service for next day delivery within Great Britain. The offer of a discount on your next order was a gesture of goodwill, however if you do not feel this is sufficient, please respond to our customer service team who would love the opportunity to rectify the situation for you.
If there is a problem with your order now it has arrived, you can log a free return for the item through our returns portal on the website.
Whilst your order took slightly longer than anticipated to reach you, I hope you can appreciate that this is more a consequence of the pandemic and ongoing staff shortages around the country, not a reflection of True Vintage (1 star) service.
If there is anything else we can do for you, please do let us know.
Many thanks,
The True Vintage Team
THE BEST!!!
omg don’t hesitate, just buy!!!!! the best jumper i own, lovely packaging, perfectly oversized and looks better than it looked on the site. received this jumper as a gift and couldn’t be happier
2022年1月6日
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