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Trunks & Boxers レビュー 451

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TrustScore 5段階評価の4

4.2

下着店
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5つ星のうち5の評価

The socks were what I had been searching for for a while. They look and feel good. Quality is excellent and they are just as they appeared and were described on the web site. Have added the website... もっと見る

5つ星のうち5の評価

These Scotch & Soda Active Stretch Boxers are a great fit and have a comfortable waistband. Nice ‘silky feel’ material and they wash and wear well. Delivery from Trunks & Boxers was timely and the ite... もっと見る

5つ星のうち5の評価

Order a couple of packs of 2 different styles, however one of the packs was incorrect. I emailed them about it and and within minutes received an email back apologising with an attached prepaid label... もっと見る

5つ星のうち1の評価

For all non-UK buyers: What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs These totaled more ( ca €50) then the costs of the trunks themselves. Shameful... もっと見る

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企業情報

  1. 下着店
  2. 衣料品店

Trunks & Boxers について

当該企業による記述

Trunks & Boxers
Trunks & Boxers

Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.

Our Brands



Shop by type


  Shop Boxers     Shop Boxers Briefs  
  Briefs     Shop Normal Rise Trunks  
  Shop Low Rise Trunks     SALE  
  • Delivery all over UK
  • Same Day Dispatch, Tracked 48
  • Wide Range of Trending Collection
  • We care and will be happy to help you

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4.2

ほぼ満足

TrustScore 5段階評価の4

451件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100％に回答しています

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この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Great product and speedy service

The socks were what I had been searching for for a while.
They look and feel good. Quality is excellent and they are just as they appeared and were described on the web site.
Have added the website to my bookmarks for next time as I will definitely shop here again

2026年4月21日
自発的なレビュー
5つ星のうち1の評価

For all non-UK buyers: unexpected additional charges

For all non-UK buyers:
What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs
These totaled more ( ca €50) then the costs of the trunks themselves.
Shameful, never buy anything here anymore !

2026年3月2日
自発的なレビュー
Trunks & Boxers ロゴ

Trunks & Boxers からの回答

Hi PW van der Liden,

We’re genuinely sorry that you were disappointed with the additional charges requested by your local customs authority.

For clarity to our international customers, we would like to confirm that there are no hidden costs on our website.

In our International Delivery – Orders Outside the UK section, we clearly state:

We do not charge VAT, import duties, or customs fees at checkout. These charges are set by your country’s customs authority and must be paid by the customer upon arrival.
Any taxes, duties, or handling fees requested by local customs are the responsibility of the recipient.

As a UK-based retailer, all orders are dispatched from the United Kingdom. Since the UK is outside the EU customs union, some countries apply import VAT and/or duties on arrival. These charges are determined solely by the destination country and are not collected or controlled by us.

The shipping fee paid at checkout covers postage and handling only. It does not include foreign government import taxes, which vary by country.

We understand that unexpected customs charges can be frustrating. However, this is standard procedure when ordering internationally from outside your own country.

We remain committed to transparency and are always happy to assist customers with any questions before ordering.

Kind regards,
Customer Services
Trunks & Boxers

5つ星のうち5の評価

Good service

Good service, managed to respond quickly and correct an order before shipping when I accidentally ordered the wrong size. Thanks.

2026年2月2日
自発的なレビュー
5つ星のうち1の評価

Company Breaching Consumer Rights Act 2015

Awful company. Refused to accept responsibility for courier ‘delivering’ item to a a bin used for my daughters dirty nappies. I have no contract with the courier only Trunks and Boxers.

Item also differed from images on website and there was a flaw in the waistband on one of the pairs. Item rejected as does not conform to standards set out in Consumer Rights Act 2015. Made item available for collection. Company initially advised they don’t offer a collection service, but after reminding them of their legal obligations under the Consumer Rights Act 2015, they arranged a collection for a time that I specifically said wasn’t suitable as I woundnt be at home.

Company are insisting that I incur costs to return an item that is faulty and not as described, and unwilling to cover these consequential losses in doing so. This is a breech of the Consumer Rights Act 2015. Currently taking advice on how to proceed.

Update: using the pre paid label will require me to drive to a post office/parcel shop and incur costs in doing so. Royal Mail only offer collections at a certain time of the day. I cannot guarantee I will be at home at this time making this option unsuitable and inconvenient. Both of these breech the Consumer Rights Act 2015.

2026年2月16日
自発的なレビュー
Trunks & Boxers ロゴ

Trunks & Boxers からの回答

We’re sorry to hear you were unhappy with your experience.

Your order was dispatched promptly, and when you raised concerns, we worked to provide a straightforward and flexible solution, including:

• A prepaid tracked return label at no cost
• A free home collection, which can be arranged at a time that suits you via Royal Mail
• An extended return window of three months to allow maximum flexibility

Once the item is returned, we can review them and provide a refund.

Our aim is always to make the returns process as simple and convenient as possible while ensuring we can assess any reported issues fairly.

Kind regards,
Trunks and Boxers Customer Services

5つ星のうち5の評価

Incorrect items

Order a couple of packs of 2 different styles, however one of the packs was incorrect. I emailed them about it and and within minutes received an email back apologising with an attached prepaid label to return them. The day the items were delivered back to them i received an email thanking me for their return and the correct items were shipped out to me the same day.
Its not about if companies make a mistake, its how they rectify them that matters.

2026年2月9日
自発的なレビュー
5つ星のうち2の評価

Incorrect item and no response to resolve

We ordered some specific socks, the ones we recieved were different to those advertised. We wanted a specific item so have contacted via email twice using the details online, we have recieved no reply to either request for resolution and are now stuck with a pricey product we don't want and will have to source the correct item elsewhere.

Edit: following this review, the company did get in touch and after I provided photo proof of the incorrect item, offered for me to return the item for refund or a £5 partial refund and keep the item.

2026年1月11日
自発的なレビュー
Trunks & Boxers ロゴ

Trunks & Boxers からの回答

Thank you for your review and for taking the time to update it.

We’re sorry for the initial confusion regarding this order and for the frustration it caused. Once the issue was brought to our attention, we investigated promptly, identified the discrepancy, and worked with you to reach a resolution that suited you.

After reviewing photo evidence of the item received, we offered the choice of a full refund with return or a partial refund to keep the socks, which was processed accordingly. We also appreciate you highlighting an outdated contact email on our website, which has since been corrected to help prevent similar issues going forward.

We value our customers and always aim to resolve concerns fairly and professionally. Thank you again for your patience and for allowing us the opportunity to put this right.

Sahil V
Customer Services @ TNB

5つ星のうち1の評価

I bought some Calvin Klein boxers

I bought some Calvin Klein boxers, they turned out to be fake. After 2 washes the colours all changed. Clearly not the real thing. I reached out to the seller and didn't even get a response. Will never be going back here..

2025年9月18日
自発的なレビュー
Trunks & Boxers ロゴ

Trunks & Boxers からの回答

Thank you for your feedback, though we are unable to verify that this review relates to any genuine purchase from us.

We take all claims seriously, so we have checked our entire system and can confirm that no order, email, or contact attempt exists that matches the details provided here. We also requested information directly through Trustpilot, but unfortunately the reviewer did not supply any proof of purchase.

For the reassurance of all customers reading this:

We only sell 100% authentic, genuine branded products.

Every item we stock is authentic, brand new, and has passed all brand quality checks.

If any customer ever has an issue, our support team responds quickly and professionally, and we always work to resolve concerns.

We’re confident this review does not reflect a real transaction with us, but we remain fully committed to excellent customer service and to offering one of the best selections of premium men’s underwear, socks, and T-shirts in the UK.

If the reviewer can provide a valid order number, we will be more than happy to investigate further.

Thank you to all our genuine customers for your continued trust and support.

We remain committed to offering trusted, authentic brands and excellent customer service.

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