Trutex レビュー 4,270

Trutex からの回答

2025年8月18日

Hi Julie

Thank you so much for your lovely review! We're thrilled to hear you're happy with the quality of our girls' school trousers. Your recommendation means a lot to us, and we're so pleased they've met your expectations!

Kind regards

Rebecca

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2025年8月18日

Hi Mrs. Rodger

Thank you for taking the time to leave 5 stars for quality, delivery and price.

Much appreciated.

Rebecca

Trutex からの回答

2025年8月18日

Hi Cath

Thank you so much for your continued support and kind words! We're delighted to hear that our school shirts consistently meet your expectations - from the quick delivery to the quality and easy-care features. It's great to know they stand out from other brands and make life a little easier with their non-iron finish. We truly appreciate your loyalty and look forward to serving you again soon!

Kind regards

Rebecca

Trutex からの回答

2025年8月18日

Hi Samantha

We’ve looked into your order and can confirm it was placed on 6th August, dispatched on the 7th, and delivered by DPD on the 11th — within the expected timeframe for Northern Ireland, including the weekend. Regarding the colour, we’re sorry it didn’t meet your expectations. Colour perception can vary slightly depending on screen settings, but we’ll review the listing to ensure it’s as clear as possible.

We’ve also checked our records and haven’t received any emails or live chats from you. If you’re still looking to return your order, please contact our customer service team at td@trutex.com, and we’ll be happy to help.

Kind regards

Rebecca

Trutex からの回答

2025年8月15日

Hi Jean,

Thank you so much for your kind review! We're really glad we could quickly sort out the sizing issue for you and it’s wonderful to hear that your trousers arrived promptly and met your expectations for quality.

We’re proud of the service and products we offer, and it’s lovely to know they’ve made a positive impression. If you ever need anything else, we’re always here to help.

Thanks again for choosing Trutex!

Kind regards

Joyce

Trutex からの回答

2025年8月15日

Hi Alison

Thank you so much for your lovely review! We aim to provide an easy shopping experience.

It’s great to know the girls’ trousers fit beautifully and met your expectations for quality and sizing.

Your kind words mean a lot to us, and we're honoured to be your go-to for school uniform. If you ever need anything, we're always here to help.

Thanks again for choosing Trutex!

Kind regards

Jennifer

Trutex からの回答

2025年8月15日 に更新

Hi Julie

We do include skirt lengths on our product listings; this is detailed on the Size Guide link attached to all products listed per item online.

Regarding your return, we have indeed sent the returns label - please give this a day or so to arrive and in the meantime we will investigate the delay. You can also generate your own returns label at the store without waiting for one in the mail. To request a returns label or QR code to generate a label at a DPD drop off shop, login to https://trutex.gfs-returns.com. You will need your order number (starting 1000...) and postcode. Alternatively you can wait for the returns label to arrive.

We appreciate your comment about the distance to the nearest drop-off point and we are actively working with our partners to improve accessibility for all our customers.

If you would like to contact Customer Services regarding an exchange or refund please email td@trutex.com and we will be happy to help.

If you haven't received the returns label in the next day or so please let us know and we will send a replacement.

Kind regards

Thomas

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2025年8月14日

Hi Mrs. Richardson

Thank you so much for your lovely review!
We completely understand the hesitation when it comes to spending a little more, so we're thrilled to hear that you found the quality, fit, and design worth it. It's great to know the sizing was spot on and that your order arrived quickly - our team works hard to make sure everything runs smoothly. Thanks again for your support!

Kind regards

Lydia

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2025年8月14日

Hi Theresa

Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate and that you are pleased with the quality.

Kind Regards

Tom

Trutex からの回答

2025年8月14日

Hi Vicki

Thank you so much for taking the time to leave us this positive review. Our customers are important to us, so we are always happy to receive such great feedback.

Thanks again,

Lee

Trutex からの回答

2025年8月13日

Hi Alison

Thank you for your feedback. We're really sorry to hear that the shirts didn’t meet your expectations. We aim to provide high-quality garments, and it's disappointing to learn that the product felt thinner than anticipated.

The term "superior quality" on our website refers to the craftsmanship and durability of the fabric, but we understand that expectations around thickness and opacity can vary. Your comments are valuable and will help us improve how we describe our products more clearly.

If you'd like to discuss this further or explore a return or exchange, please don’t hesitate to contact our customer service team at td@trutex.com

Kind regards

Amanda

Trutex からの回答

2025年8月13日

Hi Sue

Thank you for your kind feedback! We're so pleased to hear that your items arrived quickly and matched your expectations. We always aim to provide reliable service and quality products, so it’s great to know we delivered on that. Thanks again for choosing Trutex!

Kind regards

Millie

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2025年8月13日

Hi Nkechi

Thank you so much for your detailed feedback! We're really pleased to hear that your first experience with Trutex was mostly positive — especially that delivery was fast, reliable, and eco-friendly. We’re sorry to hear about the sizing issue with the trousers and appreciate you taking the time to explain your experience.
It’s great that you found the returns process straightforward and were able to find the right fit in the end.

We do understand sizing, particularly for uniform, can be tricky. We’ve created a series of videos and help by product type and whilst we appreciate it may be a little late for this order if you need to order again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html

Kind regards

Pippa

Trutex からの回答

2025年8月13日

Hi Jessie

Thank you for your feedback! We're glad to hear you found the items to be of decent quality and that the returns process was straightforward.

If we can be of any further assistance, please do not hesitate to contact us.

Kind regards

Rhona

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2025年8月12日

Hi Helen

Thank you for your feedback! We're really glad to hear you were happy with the service and that your son looks smart in his new trousers. We understand that comfort is just as important as appearance, so we appreciate your patience as he gets used to them. We hope they prove to be durable and a good fit over time. Thanks again for sharing your experience!

Kind regards

Alison

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2025年8月12日

Hi Kelly

Thank you so much for your continued support! We're thrilled to hear that you're happy with the quality and fit of our uniform, and that the free next-day delivery has been a helpful bonus. It's fantastic to know the shirts have proven to be long-lasting and worth the investment. We’re honoured to be your go-to choice for a second year running — we look forward to serving you again!

Kind regards

David

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2025年8月11日

Hi

Thank you so much for your lovely feedback! We're delighted to hear that the skirt was a great fit and that the quality exceeded your expectations. We take pride in offering well-made products, so it’s wonderful to know that came through. Thanks again for your support!

Regards

David

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2025年8月11日

Hi Christine

Thank you for your 5 stars on service.

Kind regards

David

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2025年8月8日

Hi Jayne

Thank you so much for your kind review! We're delighted to hear that the sports trousers were exactly what you needed and that you're already familiar with their great quality. It's always wonderful to welcome returning customers who trust our products. We’re glad you found them at a great price too! If there's anything else we can help with, please don’t hesitate to reach out.

Kind regards

Elizabeth

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2025年8月6日

Hi Lorna

Thank you so much for your kind recommendation! We're really pleased to hear that you're happy with the quality of our uniform and that your order arrived promptly.

Higher-quality uniforms last longer, withstanding the daily wear and tear and will save you money in the long term.

Kind regards

David