The item disappointed me in that it came un charged. The instructions claim it will fully charge in 90min., it will not charge, despite my attempt to leave it charge with the lights blinking for over... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Tried to cancel after purchase - took 2 weeks to get it after attempted to cancel, then went to return and that took 2 weeks to get Tiah at hello @ try-serene. co to even give a return address only t... もっと見る
企業が回答しました
It's working great
企業が回答しました
I received my serene package yesterday and charged it overnight since it didn't work after the recommended 90 minute charge. It still didn't work, as in you press the button and nothing happens. Can... もっと見る
企業が回答しました
1.7
ひどい
30件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fraudulent company
Fraudulent company, beware!!! I have NEVER received my product (it’s been 5 months), and I have attempted to email the company several times. Their email address is not valid, so my email is returned… they have no phone number included in their website and their chat feature is non existent. Good luck if you order anything from them…
Update 4/29/26: no email response was ever sent to me as promised in the company’s response (see below). I continue to receive mail delivery failure notifications when attempting to email this company.
2025年11月24日
自発的なレビュー
Try Serene からの回答
We completely understand how you feel after such a long wait: five months is by no means normal, and the lack of communication only makes matters worse. It is clear that this situation requires immediate attention. There may have been an issue with the contact information or the transmission of the message, but your case has not been intentionally ignored. We have sent you an email and would like you to reply. Please check your spam folder🙏🏼
Order 10608 received with no…
Order 10608 received with no instructions at all just a charging cord. was able to charge it fully but it doesnt turn on. If there is some trick to activating it there should be some sort of instruction. I am feeling as if ive been scammed out of $80. I would not order anything from this company.
Thhis is an update....I found a manual on their website which answered my questions however it would have been more helpful if there was some info with the product rather than nothing.
2026年4月22日
自発的なレビュー
Try Serene からの回答
We understand your initial frustration: receiving a product without instructions can indeed be confusing, especially when it doesn’t turn on right away. Rest assured, we’ve already contacted you via email to provide further assistance. Could you also check your spam folder? Sometimes our messages end up there. As for the instructions, we’ve taken note of your feedback. It’s very helpful to us, and we’ll make sure to improve this aspect so that everything is clearer from the beginning 👍
I never received my order but it says…
I never received my order but it says it was delivered I have tried from the night they said it was delivered to reach someone to help me it's sad that people spend money on things and never get them this is the only package I have not received anything else I ordered comes to me so now I'm believing that I was scammed no one has emailed me back or tried to call me never again order 7478 I called the post office and they told me it was not a order with that tracking number with them no email came
2026年4月11日
自発的なレビュー
Try Serene からの回答
This is certainly not the kind of experience we want anyone to have. If a package shows as delivered but you haven’t received it, there has clearly been a problem, and we need to conduct a thorough investigation. It also shouldn’t be this difficult to get a response from us, and that’s our fault. We’ve sent an email to your address. Please check your spam folder🙏🏼
This is sold as a luxury vibrator
This is sold as a luxury vibrator. The same is sold for $12 on Temu. They also offer a 30 day money back guarantee. They will ignore your email, ask for multiple photos, and then tell you you do not meet requirements- even though there is no evidence of use. They will say it’s unsealed- it CAME unsealed. All emails come from some random company called French Ecom, and although the shipping box came from California, they expect a return to Luxembourg. Which you need to pay for. Then it has to pass expection there? I disputed in PayPal, did not receive response. Turns out they responded through a random email. Then PayPal denied. They also have false tristpilot reviews. They depend on you giving up. This is a scam.
2026年2月15日
自発的なレビュー
Try Serene からの回答
We’re sorry to hear your feedback, but several points you mentioned need to be clarified. First of all, our products are not rebranded “Temu” items. We select and test our products according to specific quality and performance criteria. Regarding returns, the conditions are clearly stated in our return and refund policy: for hygiene reasons, an intimate product can only be accepted if it has not been used and meets certain criteria. Requests for photos are solely intended to verify this fairly. Return shipping costs may indeed be the customer’s responsibility depending on the situation. Finally, we want to clarify that we are not a scam and that the reviews posted here are genuine. We handle customer inquiries daily. If you would like your case reviewed, please provide your order number here so we can thoroughly review your case🙏🏼
No package still
Hello,
This is Shelby again. The e-mail address is not valid! I have tried a couple of addresses that you have provided in other reviews as well as the UK email. I even reached out to the company that hosts your domain and I have a few more routes to take before I reach out to the state that is keeping your information protected. The easiest solution is for you to check into your alternate e mail addresses or troubleshoot the one you have provided on the website. If you are not a legit company would you just let me know so I can cut my losses?
2026年3月16日
自発的なレビュー
Try Serene からの回答
We understand your concern, but we want to reassure you : we are by no means a fraudulent company, and we have no interest in deceiving our customers. We do receive many messages every day at the provided address, and they are processed as usual. For our part, we have already contacted you directly here to move forward with your case; you can simply respond to that request. Without an order number or the email address used during the purchase, we unfortunately cannot locate your order or provide a solution. We remain available to resolve this quickly as soon as we receive this information.
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