Keep  レビュー 147

TrustScore 5段階評価の3

3.0

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Absolute bait and switch. I signed up for Keep because it was advertised as a no-fee business card. Out of nowhere, they hit my account for $83.99 for a 'subscription' I never agreed to. To make mat... もっと見る

5つ星のうち1の評価

After over 15 months as a client, they have introduced their Premium blablabla service for 19,99 per week. (+$1,000 per year) to access the credit - no opt-out option. This cost is more than expensi... もっと見る

5つ星のうち1の評価

Mandatory $19.99/week fee now, after being marketed and sold to me as a free card. Their revenue should come from transaction fees, not account fees. Sure this is a small price to pay as a business... もっと見る

5つ星のうち5の評価

Keep has been a game-changer for our business. Their team is incredibly supportive, responsive, and truly committed to helping us succeed. From day one, they’ve worked closely with us to understand... もっと見る

企業が回答しました

企業情報

  1. 代替金融サービス

当該企業による記述

Keep offers a corporate credit card for Canadian businesses, featuring higher credit limits and up to 4x rewards on transactions, all powered by the Mastercard network. The card also includes additional features such as unlimited virtual cards, employee accounts, and online expense dashboard.


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3.0

まあまあ

TrustScore 5段階評価の3

147件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 53%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち1の評価

SCAM ALERT

SCAM ALERT! False Advertising. Do not give your info.

2024年9月29日
自発的なレビュー
Keep  ロゴ

Keep からの回答

We take these concerns seriously and want to address them directly. Keep is committed to transparency and the security of our customers' information. We’d like to understand more about what led to your experience and how we can help clarify any misunderstandings. Please reach out to us at support@trykeep.com so we can assist further.

5つ星のうち1の評価

Our company approve for $2,500

Our company approve for $2,500. We have used it twice.. And pay of course paid in full twice. keep sometimes declining at no reason...we check it online we are paid in full and 0 balances. We call customer service on the card no one is available to fix the issue. We are excited to the keep physical card for the first time and the card is nice with black and gild but declined...😆. Company debit is better than using KEEP Masterd card🤣.

2024年8月23日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Thank you for sharing your feedback. We understand how frustrating it can be when a card transaction gets declined unexpectedly, especially when your account is in good standing with a zero balance.

While there could be various reasons for a transaction to be declined, it is difficult to identify the exact cause without more details. Common reasons may include security checks, issues with the merchant, or spending limits on the card​.

We appreciate your enthusiasm for using our physical card, and we want to ensure that your experience with Keep is as smooth as possible. To get this resolved, we recommend reaching out to our customer support team via email at support@trykeep.com.

5つ星のうち1の評価

My card is $37,500 limit with Royal…

My card is $37,500 limit with Royal Bank. I have other cards with limit $10,000 - $18,000.

Keep approved me $400 and try to set up zoom meeting.

Interested rate is 3% a month. 36% annual.

It was a joke. I told them keep their card and stop wasting people time. Maybe that is why they advertise it will NOT affect your credit score.

They tell you to connect your business banking so they can check. Seriously? I denied and just send them pdf statements.

Sounds very fishy and unprofessional. DO more research before you trust them.

2024年8月13日
自発的なレビュー
Keep  ロゴ

Keep からの回答

We understand your concerns and appreciate your feedback. At Keep, we use a variety of factors to assess and determine credit limits, which can sometimes differ from what customers may have with other financial institutions. The Zoom meeting is part of our onboarding process to ensure we fully understand your business needs and provide tailored support.

We request access to business banking information to verify business activity, as this helps us offer appropriate credit limits responsibly. Rest assured that Keep only accesses the necessary financial details and does not store any additional data from your bank account. To facilitate this, we use Flinks, a secure Canadian fintech provider, which grants us limited, read-only access to your bank information for a quick and accurate underwriting process.

We understand if this process can feel intrusive and respect your decision to decline. Your input is valuable, and we’re continuously working to improve our services to meet our customers' expectations. If you have any further questions or need clarification, please feel free to contact us at support@trykeep.com.

5つ星のうち1の評価

More frustrating than traditional banking

This has been the most difficult company to work with since opening my company . Not only does it take the exact same time if not longer for any information or feedback there are 45 different hoops you have to jump through to make no progress.

I have no idea if they can approve for more than a traditional bank as we have not ever had the difficulties with traditional banking as we have had with this company.

You can’t talk to anyone or get anywhere and those you do talk to have no answers …..it’s bell in a credit card

To this date I still am no closer .

2024年8月1日
自発的なレビュー
Keep  ロゴ

Keep からの回答

We’re sorry to hear about your experience and understand how frustrating it can be when things don’t go as smoothly as expected.

Our goal is to provide a streamlined and efficient service, so we take feedback like this seriously. We recognize that clear communication and timely support are essential, and it’s concerning to hear we didn’t meet your expectations.

We’d like to look into the issues you’ve faced and provide the assistance you need. Please feel free to reach out to us at support@trykeep.com so we can take a closer look at your situation and find a way to resolve it together.

5つ星のうち1の評価

False advertising

I went to them because my conventional bank would only give me a $22,000 limit even though we spend $80,000-90,000 a month on the CC. Our business does $ 4 mil in annual sales and in the end Keep only gave us a $25,000 limit. So, in the end they don't give much more than conventional banks. False advertising for sure.

2024年8月13日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Thank you for sharing your thoughts with us; we completely understand your perspective. Our credit limits are determined by a variety of factors, including business financials, to ensure responsible lending. While we aim to support businesses of all sizes, we recognize that our approach might not always match every customer’s expectations.

We apologize if our service did not align with what you were looking for and appreciate your feedback. If you would like to discuss this further or explore other ways we might be able to support your business, please contact us at support@trykeep.com.

5つ星のうち5の評価

Great experience

Great experience. Got approved for $4,000 right away. Fees are high if you don't pay balance in full each month, but the most flexible card I have ever used. Only thing I would suggest is that they have a better points system

2024年6月20日
自発的なレビュー
5つ星のうち1の評価

RISQUÉ-RISQUÉ-RISQUÉ

RISQUÉ-RISQUÉ-RISQUÉ

Malheureusement, Cela semble réellement être une entreprise de saisie de données. Nous avons postulé et dès que l’étape de saisie de donnée complété il notifie une page d’erreur indiquant que c’est une erreur de l’utilisateur. Malheureusement si c’est un problème technique il viennent assurément de perdre un client fiable et bien implanté dans le secteur de l’immobilier!

Personnellement, je ne recommande pas de saisir vos informations.

CEST TRÈS RISQUÉ!!

2024年7月11日
自発的なレビュー
5つ星のうち1の評価

Definitely Scam

Definitely Scam,
I applied and they got all my info and my company information, then they sent me email that we don’t accept you application at this time because your account doesn’t have enough funds and other factors such as NSF, none of their business, and by business didn’t have any NSF in past 3 years, so why they advertise they approve all businesses with 4 times higher limit. Be a way from Keep team, they are scam. They are total scam.

2024年6月20日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Our application process involves a thorough review of business financials to ensure responsible lending, and we regret that this experience did not meet your expectations. While we aim to support a wide range of businesses, there are instances where certain criteria impact the approval process.

We’re sorry if our advertising created any confusion regarding expectations. While we don’t advertise guaranteed acceptance, we truly value your feedback and are committed to using it to improve our services.

5つ星のうち2の評価

Misleading Advertisement by Keep Credit Card

Saw their ad on instagram 100 times stating “we give your company more credit limit than other banks”. Applied and got approved, and then they setup an on-boarding call. They asked how much cc limit do you want, the max I said. The young rep said $2k limit. I laughed cause got $30k limit from Amex and $20k from another bank already. Anywho, don’t honour what they claim on their advertisement. I consider their ads pretty misleading and rather not to deal with such a company.

2024年5月15日
自発的なレビュー
5つ星のうち4の評価

In the end it all worked out...

This company is based globally by remote workers, but focused on helping canadian small and mid sized business owners by streamlining the process to secure lending. I saw the ads on Instagram and as a small business owner myself I thought it couldn't hurt to try it out. Afterall, there are no hard inquiries lowering your credit score which is a huge plus. I applied and did hear back quickly as their promise entails, under 72 hours! It's true they are faster with processing than banks and do not ask for your personal credit report but rather your business financial report. This makes sense to me. I submitted my documents, business proof of existence paperwork and banking statements for last 6 months. I was a bit wary of sending my info however, I decided to take a chance and trust the process. Although at first it appeared some of the negative reviews were coming true, example, you get approved and then an email comes next day saying it was a false approval due to their system error. This did happen to me. And then a booking for a zoom call and they don't show up, this also happened to me! I wrote a negative review as I was quite disappointed and felt a fool for falling for it however, I also wrote a letter to the company. Turns out it was their error, I was in fact approved and Molly personally took care of me from there. We had a zoom call and she apologized perfusely. She handled all of my concerns and made it right. After all of this I do believe in the KEEPs vision and mission although they are experiencing some growing pains. In the end they were accountable for their actions, showed remorse and took care of me properly. I am now a client and have yet to a actually use my card but am looking forward to having their support in my business. I have not yet received a real card in the mail but I did have access to a virtual card immediately. It's great to get you through the month but I would caution against carrying a balance into the following month as the interest rates are quite steep! Proceed with caution.

2024年5月27日
自発的なレビュー
5つ星のうち5の評価

Best financial solution and service I've ever experienced.

Team at Keep how's it going above and beyond. Not only is it a far superior platform and user experience, it's an absolute game changer for credit and capital.

And you'd think that with fintech, client service and support would drop. Instead I found the exact opposite. Speaking with real people and getting real support is easier than anything I've ever experienced.

11/10

Don't sleep on Keep.

2024年5月23日
自発的なレビュー
5つ星のうち5の評価

Great Small Business Partners

Great Small Business Partners

I've been working with Keep for the better half of the last year and they've been great. Very customer focused and continuously rolling out new and better features. Highly recommend them for all of your corporate credit card needs.

2024年5月16日
自発的なレビュー

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