TSC (The Shopping Channel) レビュー 390

I ordered a dress from them. It cost $45.71 when I received it there was an added piece of material at the neck approximately 6 inches long and an inch and a half wide this is poor craftsmanship they will not return my item nor give me a refund. I ordered the dress on May 17. My invoice was not created until May 30 and that’s when it showed was a final sale. No return or exchange on this item didn’t say that when I was buying it.

They will hold your money for a month and then return it after they have reinvested it, this is a fraud company.

Bought an IPad bundle which included a case and keyboard. The keyboard would not charge. Therefore it could not be used.
TSC told me to contact the keyboard company but their phone line did not work. They then told me to contact Apple...who said they have nothing to do with the "bundle" and I should deal with the retailer.
TSC then said they would push it to management
Eventually they said they will give me $30 credit on my account to use at TSC within 90 days.
All this took over 6 weeks.
I donot want any credit with them as I will never deal with them again.
Very poor service and poor customer service.

Worse experience ever! Ordered a Dyson. Fedx claimed to have received a “empty box” and I was told to contact TSC for explanation/refund. The number on the site is not valid. Tried emailing and zero acknowledgement! Finally found a number called and was told I would get a call back. Nothing. Called again and was told a refund will be issued within 10 business days. No explanation. I said I do not want a refund I want the vacuum. They don’t do that once something is “lost” refund only. Now the price was more. This was terrible customer service.

Older lady that answered the phone was very rude

Still haven’t gotten my product and still has not been shipped was suppose to ship out on the 26th and from what I have been informed even tho they took my money I’m not promised to get it still the review process is completed I’m actually annoyed because I bought accessories for it already

I love the products which I had ordered from tsc. Products are really good and long lasting

It posted my order will be shipped May 13 but until now my order not arrived. Customer service cannot contact and stupid AI. No progress still to be shipped on their app.

I got a gift card to use. I did a purchase and it got delivered in 2 days.

Can you give less than one star? Do not shop here. Horrible customer service. Placed an order was supposed to ship in 3 days, it didn’t so I called, they said my credit card was maxed (it wasn’t, I had 10,000 left in my limit), then they said that wasnt actually the case but it was actually sent to their fraud department because it was a large purchase (a shed for $2700), once the transaction was approved, the item was out of stock. They told us the vendor had to restock it. I contacted the vendor who said it was in stock and TSC needed to order more. I called TSC and they said they ordered more. I called again to get an eta of when they would have the order in from the vendor and was told there was no record of it being ordered. TSC doesn’t know what they are doing. Still haven’t gotten my shed. Oh and now they are out of stock at Costco and this is going to cost me 1200 more than I was going to spend. Thanks TSC.

I have an account and have purchased many products . Products I have no issues with . I have my payments come out of CC. My cards was compromised so I called to change the expired date . Nothing was done on there end and took my information incorrectly. Called back only to have a lady tell me that I gave the wrong information. Then she hung up on me when I tried to explain the third time . Account will be closed once my last product is paided off.

TSC charges shipping then when you return an item that isn't the quality they advertised, then you have to pay for the return shipping which is often higher than the initail shipping. I had to pay the $ 9.99 to get it then paid $13.98 to return it. I paid $23.97 total for shipping for a terrible quality product! I should not be penalized for getting a bad product!

I bought a jar of M. Adam Magic Care I just opened it up 2 days ago and approximately 1/4 of the jar is a big air bubble. The Aqua Intense seems to be fine. I have bought 3 other products from same company but have not opened them yet. I am disappointed in this. I also bought boos from TSC and the boot linings were missing and was unable to speak to a real person about this so my experiences with TSC are very poor. It's easy to buy from TSC but rotten to speak to someone. I will not buy from them again.

If i could give it a zero i would. Worst company to deal with ever!! Run in the other direction! I have been dealing with mistakes and issues since middle of december!

I wouldn’t say the worst customer service, I would say NO CUSTOMER SERVICE, just lies and repetitive misinformation.

The products are fine.. I don't use credit credit I pay with debit
..because u use debit it's treated like a credit card and funds are authorized..item is paid right away..BUT when item is shipped its withdrawn again..so I have to wait another 5 days for refund for 2nd debit taken..this time I made 2 separate orders and again both were taken out..items weren't shipped..wait for it they refunded the amounts then item was marked shipped so tsc took out debit a THIRD TIME and now have to wait again for them to figure out when I will get REFUNDED AGAIN..agent WILL NOT LET YOU TALK TO A MGR. Because they are busy.. over christmas I buy presents and again they did the same again and my account was so messed up I had no clue what monies I had because they kept debiting the same payment over my other question is does anyone shop with debit and pay 2-3 over again..im ticked..also takes seconds to keep taking my monies but days for refund..for such a big company this should be fixed..because paying for something more than once should be considered unauthorized and be theft ..I sure can't afford to be charged 3 times everytime I order..

The worst customer service! Shipping is ridiculous & never arrives on time as promised. Overly priced & majority of the time quality is no where near advertised. Think twice before ordering from TSC! Very beyond disappointed!

Please do not purchase any gold products, I purchased a ring and got my jeweller to appraise it and told me it wasn’t gold, now customer service says they can’t help me, and they refuse to let me speak to a manager, they should be taking off the television ripping people off and then ignoring emails we don’t need this happening

Package was to be delivered by Fedex yesterday- stayed home all day because they said it needed a signature- no show - no follow up - no update. Have already been waiting many days for initial delivery date. Very poor service - every time I order from them - I don’t understand why it always takes so long for delivery from TSC.

I placed an order in December that I didn't know was coming from the US and duty needed to be paid. I paid the duty in advance of delivery and emailed TSC that they should let customers know when a product is coming from the US. They told me the vendor was responsible for paying it. So I have been trying to get a refund and while doing so the vendor charged an additional duty fee to my account so I have now paid it twice. Five weeks later, I'm out $73.00 and still waiting for them to resolve it. Having been a TSC customer for over 20 years, their lack of customer service and prompt response on this one will have me not ordering again. Ever.