TTfone レビュー 610

TTfone からの回答

2026年3月10日

Thank you for your feedback. We are sorry to hear that you are having trouble with the item, and we apologise for the inconvenience caused.

You mentioned that you sent us an email but did not receive a response. Could you please confirm if this is the email address you contacted: info@ttfone.com ? We have checked our inbox and could not find any emails from you.

However, there is no need to worry — one of our team members has already reached out to you with the returns and refund process and will be happy to assist you further.

— TTfone Team

TTfone からの回答

2026年3月9日

Thank you for your kind feedback! We’re delighted to hear that the phone arrived well packaged and is working superbly.

— TTfone Team

TTfone からの回答

2026年3月4日

Thank you for your thoughtful feedback. We’re pleased to hear that you find the phone user-friendly and that our service met your expectations.

We always aim to be clear and honest in what we offer, so your comments are truly appreciated.

— TTfone Team

TTfone からの回答

2026年3月2日

Thank you for your lovely feedback — we’re so pleased you’re enjoying your little phone.

– TTfone Team

TTfone からの回答

2026年2月26日

Dear joanspiritrest,

Thank you for sharing your feedback. We truly regret that your experience did not meet your expectations. We’d like to kindly remind you that, as previously communicated before raising the return case, we are unable to process a refund for an item not purchased directly through us. However, we always strive to assist our customers, and as a gesture of goodwill, we initiated a return under warranty, even though physical damage typically isn’t covered.

Additionally, we’ve processed a refund for your mains charger order without requiring a return, and we hope this helps resolve the matter.

Please feel free to reach out if you have any further questions – we are here to assist.

All the best.

Jona - TTfone

TTfone からの回答

2026年2月26日

Dear Shirley,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We always strive to provide the best service and stand behind the quality of our products.

We would like to clarify that we have not misled you. In your email, you mentioned: "The phone has failed and, even if the guarantee is only 1 year, this is not exactly satisfactory," and "The phone has worked intermittently for a few weeks now, and when I inspected it yesterday, it seems that the battery has leaked inside the case, so it is now unusable." Upon receiving this, we were concerned and requested a photo reference, despite the mobile being purchased in 2024 and outside the 1-year warranty period.

Upon reviewing the provided photos, the issue you initially reported does not match what is shown. The photos clearly indicate physical and water damage, which unfortunately is not covered under our warranty and cannot be repaired.

We shared this information with you and suggested checking the 14-day item listing as an option. You then insisted that the phone should be covered under a 2-year warranty. Our team asked if you had registered your warranty using the form provided with the box or the link. If you had, you would know that the warranty for brand-new devices is 1 year. Only this month did we begin offering a 2-year warranty on selected models. While we would have been happy to extend the warranty as a gesture of goodwill, the mobile has sustained damage beyond normal wear and tear, and we regret that we can no longer proceed with the request.

We sincerely apologise for any confusion and hope this clears things up. Once again, we are sorry for the inconvenience, and we regret that we are unable to assist you further on this occasion.

All the best.

Jona - TTfone

TTfone からの回答

2026年2月26日

Thank you for your thoughtful feedback. Although we’re sorry to hear the phone wasn’t suitable, we’re pleased that the return and refund process was smooth and handled promptly.

We truly appreciate your kind comments about our service.

— TTfone Team

TTfone からの回答

2026年2月16日

Thank you for your feedback. We apologise for the inconvenience caused. Following our review, we have issued a refund of the £10. If you need any further assistance,, please feel free to get in touch.

— TTfone Team

TTfone からの回答

2026年2月16日

Thank you for your kind feedback. We’re pleased to hear the phone arrived promptly and that your questions were answered. We hope it continues to provide a reliable and easy-to-use experience.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your feedback! We’re pleased to hear that you feel the phone offers true value. We really appreciate your support.

— TTfone Team

TTfone からの回答

2026年2月16日

Thank you for your positive feedback. We’re pleased to hear that the product met your expectations and that you were satisfied with the quick delivery. Your support is greatly appreciated.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your kind feedback. We’re delighted to hear that you’re happy with your new phone and that our customer service team was able to assist you with the setup.

We truly appreciate your recommendation and your support.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your feedback! We’re glad you found the phone simple and good value.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your feedback. We’re pleased to hear that our team was able to assist you with the return and refund smoothly.

We’re always here to help and appreciate your support.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your feedback! We’re glad to hear the phone makes a good spare and meets your needs.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your fantastic feedback! We’re delighted to hear that the choice of phone, prompt delivery, excellent price and warranty all contributed to your satisfaction.

We truly appreciate your support.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your kind feedback! We’re delighted to hear that you found the phone easy to set up and use, and that you were pleased with our customer service.

— TTfone Team

TTfone からの回答

2026年2月26日

Thank you for your detailed feedback. We’re pleased to hear that the phone arrived quickly and that you find it ideal as a Pay-As-You-Go device.

We appreciate your comments regarding the keypad contrast and number styling, as well as your observations about the torch feature. Feedback like this is very helpful and will certainly be taken into consideration.

— TTfone Team

TTfone からの回答

2026年3月16日

Thank you for your feedback. We’re pleased to hear that everything was fine. If you have any questions, please don’t hesitate to get in touch.

— TTfone Team

TTfone からの回答

2026年3月16日

Thank you for your kind feedback. We’re delighted to hear that our adviser was able to help you find the right case for your flip phone.

— TTfone Team