This phone was bought for my brother, who is 88yrs old. He was able very quickly to master the basics and was making a call within a short time. Highly recommended to anyone who is elderly and requir... もっと見る
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I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... もっと見る
企業が回答しました
Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... もっと見る
企業が回答しました
I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programm... もっと見る
企業が回答しました
企業情報
当該企業による記述
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
連絡先
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , 英国
- 03303330819
- info@ttfone.com
- ttfone.com
4.3
優良
610件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Am Always Happy with Good Service..I…
Am Always Happy with Good Service..I Had to Ring O2 though as they put me on a Bundle which is Pointless as I Live Alone & Only Use a Mobile to Ring for a Taxi When Out at Shop/Doctors to get me Back Home..The PAYG Service is Being Activated on Feb. 01st..Many Thanks....
2025年12月29日
TTfone からの回答
Thank you for your feedback. We’re pleased to hear you’re happy with our service, and we’re glad O2 has been able to sort the PAYG option that better suits your needs. Thank you for choosing TTfone.
– TTfone Team
The company told me that they wouldn't…
The company told me that they wouldn't repair or replace phone. The flip top screen fell off and they didn't guarantee this problem! Especially as the phone was 6 months old!
They said the screen was broken when I sent a photo of the flip top but it wasn't. They just ignored me and kept repeating the email they sent several times. Absolute rubbish product and after sale service.
2025年11月28日
自発的なレビュー
TTfone からの回答
Hi Jenny,
Thank you for taking the time to share your feedback. I'm sorry to hear about the issues with the screen and the communication you received. We aim to provide reliable products and helpful after‑sales service, and it's clear we fell short here.
Please contact our support team so we can look into this for you and help resolve it.
Kind regards,
TTfone
Good value products at a reasonable…
Good value products at a reasonable price.
Easy to use for the eldely, bought for a friend with alzheimer's disease.
2025年12月22日
TTfone からの回答
Thank you for your kind feedback. We’re pleased to hear that you found our products good value and easy to use. It’s wonderful to know the phone has been helpful for your friend.
— TTfone Team
No way to repair the screen
The 1 star is because you don't sell or make available screen covers so we have no way of fixing my daughter's phone
2025年12月17日
TTfone からの回答
Hi Rob,
Thank you for letting us know about your experience. I'm sorry to hear you couldn't find a screen cover to repair your daughter's phone. We understand how inconvenient this is.
Please get in touch with our support team so we can discuss repair or replacement options and find a way to assist you.
Kind regards,
TTfone
TTfone からの回答
Thank you for your feedback! We’re delighted to hear that you think the phone is great and good value for money.
— TTfone Team
Great Phone Company
Clear, well set out website, with all the information I needed on the phone that I intended to purchase. The new phone was dispatched quickly, and arrived shortly after. It was well packed, but still able to come through the letterbox.
2025年11月28日
TTfone からの回答
Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our website clear and informative, and that your phone was dispatched promptly and delivered securely. We appreciate your feedback and your five-star rating, and we look forward to assisting you again in the future. We really appreciate your support and hope you enjoy your new phone.
Thank you for choosing TTfone!
— TTfone Team
Excellent customer service
This company has fantastic customer service...i would very happily buy from Tt phone again.
2025年12月4日
自発的なレビュー
TTfone からの回答
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our customer service and that you would happily buy from us again.
— TTfone Team
TTfone からの回答
Thank you for your kind feedback. We’re pleased to hear that you were happy with the service and the quick delivery.
— TTfone Team
The charger cable and plug did not work…
The charger cable and plug did not work which I got in the box with my mobile Lunar model. In trying to get a replacement charger cable and plug I was embroiled in a frustrating 6 or 7 email exchange with what appeared to be an AI robot asking for many actions to be taken by me, including videoing the charger not working! All this for a replacement costing £9.99, I finally got an email saying the charger would be replaced, presumably when a human intervened and realised the futility of what had taken place by email.
2025年11月19日
TTfone からの回答
Hello jbracew,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced. We understand how important it is to receive a swift and straightforward solution, especially for something as simple as a replacement charger.
We’ll take your comments on board to improve our processes and ensure this doesn’t happen again in the future. Please be assured that we’ve acted on your concerns, and we’re working to improve our customer service experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
All the best.
TTfone
Handy little phone
Handy little phone. Good ringtone. Working out text took a little time. Excellent value for money
2025年11月26日
TTfone からの回答
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service. We look forward to serving you again at TTfone!
Thank you for choosing TTfone!
— TTfone Team
Just what I wanted a easy to use
Just what I wanted a easy to use with smart uses , nice small size & a flip phone with outer screen Early days yet but well pleased so far
2025年11月25日
TTfone からの回答
Thank you for your kind feedback. We’re delighted to hear that the phone is just what you wanted and that you’re pleased with its ease of use, compact size, and flip design.
We hope it continues to meet your expectations.
— TTfone Team
Mixed performance
Good on delivery of replacement charger unit and battery but these did not resolve the problem. Phoned umpteen times but never got to speak to anyone regarding eratic charging problem. So parts despatch good, customer service/sales/anything else useless. Get someone on the phone lines!!
2025年11月20日
TTfone からの回答
Thank you for your feedback, and we’re sorry to hear about your experience. We’re glad the replacement parts arrived quickly, but we sincerely apologise that your charging issue is still unresolved and that you had difficulty reaching us by phone.
One of our representatives will get in touch to assist you further and help sort this out as quickly as possible.
— TTfone Team
The phone and instructions were clear…
The phone and instructions were clear but as everywhere nowadays the printing in minute and
a magnifier is required to allow to be read!
2025年11月3日
TTfone からの回答
Thank you for your feedback. We're glad the phone and instructions were clear, and we appreciate you letting us know about the small print. We’ll pass this on to our team to help improve future manuals.
— TTfone Team
TTfone からの回答
Thank you for your review! We’re delighted to hear you received excellent service.
— TTfone Team
Phone is great for my mother in law…
Phone is great for my mother in law easy to use great company and quick delivery
2025年10月27日
TTfone からの回答
Thank you for your lovely review! We're delighted to hear the phone is working well for your mother-in-law and that you found the delivery quick and the service great.
— TTfone Team
Refurbished phone
The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advertised.
I am hoping that this will not cause issues to the end user (an elderly person).
Also, it took a while to set up preloaded Whatsapp, but got there in the end.
UPDATE: the phone is a TT950. Under Specifications, internal memory was 4 GB.
Thank you TTfone for your reply.
2025年10月27日
TTfone からの回答
Thank you for your review. We're glad the phone arrived on time and is working well.
Our sincere apologies for the confusion about the memory on the refurbished model. If you can share the TTfone model number, we’ll be happy to check it for you and ensure it’s suitable for the end user.
Thank you again.
— TTfone Team
I calls it my little red phone
I bought two other phones and they were rubbish this phone I got from your company and is very good I'm 100% happy thank you
2025年10月27日
TTfone からの回答
Thank you so much for your lovely feedback! We're delighted to hear you’re 100% happy with your “little red phone” and that it’s been a great upgrade from your previous devices.
Thank you for choosing TTfone!
— TTfone Team
TTfone からの回答
Thank you for your lovely review! We're glad you’re enjoying the phone and its big buttons. If you need anything, we’re here to help.
– TTfone Team
Easy to contact by phone.
Easy to contact by phone.
Good information given and once my phone was chosen postage was done and dusted
2025年10月22日
TTfone からの回答
Thank you for your lovely feedback! We’re so pleased to hear you found it easy to reach us and that your order was handled quickly and efficiently.
— TTfone Team
Return of phone
Although the phone was not suitable for the intended recipient, the return was easy and the refund was promptly executed
2025年10月22日
TTfone からの回答
Thank you for your feedback. We’re glad to hear that the return process was smooth and your refund was handled promptly.
— TTfone Team
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