Tubble レビュー 

Very friendly customer service. They immediately came with a solution to my problem. Very happy customer here!!

Achat d'une baignoire gonflable tubble sur amazon. Grande et semble de bonne qualité. J'ai eu un peu souci après quelques utilisations et le service après-vente a été très réactif : j'ai reçu une baignoire neuve dans jours suivants! Merci from France, je recommande Tubble! :)

Nice bath tube, wish it has pink version as well.

I bought the Tubble cuzzi a month ago - great product, very satisfied, I highly recommend! I also needed to contact support for another issue and they were very responsive!

Good customer service

Product is very nice and my experience of shopping are very nice

The option for pre-payment (where you use a bank transfer to pay) is not set up correctly. I followed all the instructions, entered my order number correctly, and made the payment. Over a week went by with the site claiming no payment had been made.
I ended up contacting customer service, who tried to tell me I had not paid and issued a second invoice. When I showed them a screenshot of my payment, they then accepted it and proceeded.
Yet more time passed with no shipment updates, and I ended up having to contact them again, at which point they claimed an error in the system meant it had not been shipped, and initiated the shipping.
Overall it took 22 days for my order to be shipped, and so close to a month in total for it to arrive.
I would not have chosen this option had I known it would be so much hassle, and frankly, I don't understand why they offer this option if it doesn't work properly.

Aivan mahtava, pystyn työpäivä kina jälkeen nauttimaan kylvystä oman kodin rauhassa

I liked the whole idea of a bath that can't be deflated and it did exactly what it said it would do but by the time my shower fills it the water is gone cold, sadly making it a pointless purchase

The Tubble Cuzi I received is faulty. Water leaks from the Cuzi machine, making it unusable and potentially unsafe as it is an electrical appliance.

When I contacted customer service (email only, no phone support), I received a response after one week. By comparison, my pre-purchase inquiry was answered within two hours.

The proposed solution was also disappointing. I was informed that the replacement Cuzi machine is out of stock and that it could take up to six weeks to receive one. I purchased this product to use during the summer, so this delay significantly reduces its value to me.

I also noticed that the Tubble Cuzi with the Cuzi machine is currently available on tubble website for new orders in the black version, although the taupe version is out of stock. It is unclear why available stock cannot be used for replacement units, as this gives the impression that new orders are prioritized over existing customers with faulty products.

Based on my experience with both the product and the after-sales support, I cannot recommend this company.

----UPDATE 27th July (claim opened on 10th of July)

Despite Tubble's response giving the impression that the issue has been resolved, this is not the case. The issue remains unresolved.

A replacement hose was offered, even though I had clearly explained, with photos, that the leak originates from within the Cuzi machine rather than the hose.

As the proposed solution does not address the reported fault, a replacement machine is the appropriate resolution.

Customer service updates also appear to be provided only once a week, on Fridays, resulting in around a week's delay between each email exchange. As no customer service phone number is available, this is significantly slowing down the resolution process.

At this stage, I am unfortunately not confident that I will have a working product before the end of the summer.

----UPDATE 2nd August (claim opened on 10th of July)

I received the replacement hose, and as expected, it did not resolve the issue. The Cuzi machine is still leaking water. I sent photos and videos showing the test with the new hose and the water leak. The issue remains unresolved, and I am currently waiting for a response from Tubble.

----UPDATE 27th August : issue was fixed by Tubble by sending a replacement Cuzi machine and sending a partial refund of the order. Overall, it took time to get this issue resolved but it has been resolved. Changing my rating to reflect this.

Really easy to set up and use!
So lovely to cool down on hot days ☺️

I've ordered this product a few weeks ago and it is a game changer. The quality is extremely good even if you use it everyday it's sturdy enough, it won't leak at all. Very easy to install, store and drain the water from it. Keeps the water warm for a lot of time due to the air pockets. Fits perfectly for a typical Dutch bathroom size. I was missing so badly to have a bathtub in our rental apartment and finally the solution is here. It gives you a lot of mental relief.

Alles is perfect verlopen. Goede verpakking. Prettige levering en een product van hoge kwaliteit. Dank u wel.

Wir lieben unsere Tubble Badewanne! Absolut empfehlenswert. Viel Platz, sehr bequem.
Kundenservice ist absolut super und entgegenkommend und reagiert sehr schnell! Super zufrieden ☺️

Very good customer Support! Can very much recommend

Snelle levering, prijs/kwaliteitverhouding is prima...ik zeg:,,toppie!!"👌👍😉🙏

Getting in touch with customer service was very easy, fast and very helpful.
They could replace my missing item very easily and even surprised me with an extra gift!
Great service and I am very happy with my Tubble again!

Habe vor einem Monat meine Tubble cuzi retourniert da sie nicht meinem Verwendungszweck entspricht und seitdem nichts mehr gehört, somit kann ich für das Kundenservice derzeit nur einen Stern geben