Tudo & Co レビュー 

Tudo & Co からの回答

2026年5月26日

Dear JKH,

Thank you so much for your thoughtful review. We’re delighted to hear that you’re happy with the quality of our lights and the range of styles we offer. It truly means a lot that you’ve chosen us for your lighting needs on multiple occasions.

One thing that makes us unique is that each piece is assembled by hand to order, while we still are able to deliver most orders within two to three weeks. Although recent tariff collections have created some difficulties with using airmail, we’ve worked hard to find a tariff-inclusive delivery route, which is now reflected in our pricing (that also includes free delivery!). This helps make the process smoother and more transparent for our customers.

Our made-to-order approach also helps reduce the environmental impact often associated with mass production and overconsumption. We also take great care when packaging each order, using custom-moulded foam and reinforced packaging to help ensure everything arrives safely.

Most importantly, we always stand behind our products and take responsibility for making sure our customers are satisfied.

Thank you again for your continued support.

The Tudo and co Team

Tudo & Co からの回答

2026年5月26日

Dear Chloe,

Thank you so much for your review!
We’re delighted to hear that you love our lights as much as we do.

Please feel free to reach out anytime you have lighting needs, we’re always happy to help!

Warm regards,
The Tudo&Co Team

Tudo & Co からの回答

2026年3月10日

Dear Kerri-lynn, a wholehearted thank you from us for leaving such an honest review, thank you for appreciating the fact that we value our customers.

It is such a pleasure to hear that our lights are admired in your kitchen renovation! We hope that they add to the joy in making and sharing meals in the heart of your home.

Please reach out to us again for any future lighting needs!

The Tudo and co Team

Tudo & Co からの回答

2026年2月26日

Thank you very much for your feedback Mikael!
We will be sure to share it with our team.

We’re pleased to hear that the lights matched the photos and description, and that you were happy with the shipping time.

Each piece is hand-assembled to order, which requires a processing period. While many online retailers dispatch from ready-made stock, we choose this method because it allows us to offer our customers greater choice and flexibility.

Please don’t hesitate to reach out if you have any other questions or comments!

The Tudo and co Team

Tudo & Co からの回答

2026年2月26日

Dear William,

Thank you for your honest review, I'm sorry to hear that your experience didn't meet expectations. I had a look at your order and we had one light shade that was unfortunately damaged in transit - which we sent a replacement shade out immediately, as well as a step-by-step video on how to replace it.

Before we sent out the replacement, you did ask if replacing the shade was difficult, but our tech team advised it was a straightforward process and created a step-by-step video. However, after the replacement shade had been delivered, you requested that an entirely new fixture be sent. As a replacement shade had already been provided, we were unfortunately unable to send an additional replacement fixture to you.

As installation of our lights is already recommended to be carried out by a licensed electrician, this would have been a quick task for them to complete. Please rest assured that changing the shade would not affect the UL listing, as neither the fixture nor its components are modified.

We’re always striving to provide the best possible service for our customers, and we truly hope you’ll love the lights as much as we do. If there’s anything further we can assist you with, please feel free to reach out to us via email and we’ll be more than happy to continue supporting you from there.

The Tudo and co team