tuktukrental.com レビュー 

tuktukrental.com からの回答

2026年8月18日

Hey Gino,

Thank you so much for your wonderful review! We’re delighted to hear that travelling around Sri Lanka for nearly 5 weeks by tuktuk made your trip so special. 🛺

Nearly five weeks on the road must have created some incredible memories! We’re especially happy that you appreciated not only the adventure and freedom of travelling by tuktuk, but also the positive impact your rental has on the local community. ❤️

Thank you for trusting us to be part of your journey and for recognizing the people and purpose behind what we do. It was a pleasure having you with us, and we hope Sri Lanka stays in your hearts for many years to come! 😊

tuktukrental.com からの回答

2026年8月18日

Thank you so much for sharing such a beautiful review! We’re truly delighted to hear how much you enjoyed discovering Cambodia by tuktuk and the freedom it gave you to explore beyond the usual tourist routes. 🤗✨

We’re especially glad that our team could be there for you when you had a small mechanical issue and get things sorted quickly. Having reliable support throughout the journey is something we care deeply about, so it means a lot to know you felt looked after.

Your words about the kindness of our team are incredibly appreciated, and we’ll be sure to share them with everyone. Thank you for trusting us with your adventure and for recommending the experience to fellow travellers with an adventurous spirit!

It was a pleasure being part of your Cambodian journey, and we hope the memories of those off-the-beaten-path adventures stay with you for years to come. ❤️🛺

tuktukrental.com からの回答

2025年7月9日

Hi Ryan,

Thank you for taking the time to share your feedback, and I want to sincerely apologize for the delay in refunding your $150 deposit. I completely understand how frustrating this must have been, especially when it affects your finances and trust in our service.

I’m pleased to confirm that your refund was processed on the 24th of January, and you should have received an email with the details. If you haven’t seen it yet, please check your spam/junk folder, or let us know, and we’ll resend it immediately.

To provide more context and transparency, I’d like to explain what happened so you and others reading this review can understand the situation fully.

During your communication with us, there was an unexpected technical issue with our messaging platform. Unfortunately, your messages were not being forwarded to our customer service team as they should have been. This was due to a system error with the tagging function, which we only discovered after investigating your case following your review.

As soon as we identified the issue, our finance manager reached out to you directly on the 24th of January to resolve the matter and process your refund.

I want to emphasize that this was an isolated incident and not reflective of our usual standards. We take full responsibility for the inconvenience caused, and we’ve already taken steps to ensure this doesn’t happen again.

On a positive note, I’m glad to hear that aside from this issue, you had a great experience riding your tuk-tuk in Sri Lanka. It’s unfortunate that this refund delay overshadowed what sounds like an otherwise memorable trip.

We truly value your feedback and the opportunity to make things right. If you’re open to it, we’d greatly appreciate it if you could reconsider your rating, now that the matter has been resolved. Of course, we completely understand if you’d prefer to keep it as is.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help and ensure you have a positive experience with us moving forward.

Thank you again for your patience and understanding.

Regards,

Manager Customer Experience
Team tuktukrental.com

tuktukrental.com からの回答

2026年8月18日

Hey Amjad,

Thank you so much for sharing this beautiful review! It truly means a lot to our entire team to know that we helped turn something you never imagined into such an amazing experience. 🛺❤️

We’re so happy that you enjoyed the freedom and adventure of driving a tuk-tuk, and that our team could make the whole experience feel organized, friendly, and professional from start to finish.

We’ll be sure to share your kind words with everyone who was part of your journey. Thank you for trusting us and allowing us to be part of such a special experience. We hope the memories of your tuktuk adventure stay with you for a very long time! ✨

tuktukrental.com からの回答

2026年8月18日

Hey Daniele,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed your experience with us and would recommend our service to other travellers arriving in Sri Lanka. 🛺

Knowing that you’re already looking forward to coming back and renting a tuktuk again makes us incredibly happy! It was a pleasure being part of your journey, and we’ll be excited to welcome you back whenever you’re ready for your next Sri Lankan adventure.

Until then, we hope you carry many beautiful memories from your time on the road with you! ❤️😊

tuktukrental.com からの回答

2026年8月18日

Hey Sidsel,

Wow 😍 thank you so much for this incredibly thoughtful review! Your words genuinely mean a lot to our whole team.

We’re especially happy to hear that Darren made such a positive impression and went the extra mile to make everything easy for you. We’ll definitely make sure your kind words reach him😄✨

It’s wonderful to know that you felt confident with the insurance, payments, refunds, and support throughout your journey. And those tears when saying goodbye to your tuktuk🥹🛺❤️ That’s exactly the kind of connection we hope our guests experience, it becomes more than just a vehicle; it becomes part of the adventure.

We’re also incredibly grateful that you noticed and appreciated our commitment to supporting local communities. For us, it’s important that your journey doesn’t just create amazing memories for you, but also has a positive impact on the people and places that make Sri Lanka so special.🌍

Thank you for trusting us, for recognizing the work our team puts in, and for saying that we were worth the investment. Most of all, thank you for allowing us to be part of such a memorable adventure.

We hope your tuktuk will always hold a special place in your travel memories, and who knows, perhaps one day you’ll be back for another adventure! 🛺✨❤️

tuktukrental.com からの回答

2026年8月18日

Hey Melissa,

Thank you so much for your lovely review! We’re really happy to hear that you found everything well organized and that the information and communication made your experience smooth from start to finish.

We’re especially glad that our customer service team was quick to respond and that being able to reach us easily via WhatsApp made things even more convenient. 😊 We know that having reliable support while travelling makes a big difference, and we’re always happy to help whenever needed.

Thank you for recommending us and for choosing TukTuk Rental for your adventure. It was a pleasure having you with us, and we hope to welcome you again for another unforgettable journey!🛺❤️

tuktukrental.com からの回答

2026年8月18日

Thank you so much for this wonderful review and for trusting us with your 4-week adventure!

It means a lot to hear that you had such a positive experience from your very first enquiry all the way through to returning the tuktuk. We know how important it is to have quick and reliable communication when you’re travelling, so we’re especially happy that you always felt you could reach us when you needed us. 😊

We’re also glad that we could help quickly when you needed a repair during your journey. Unexpected moments like that can be stressful on the road, and our goal is always to get you back to enjoying your trip as soon as possible.

Thank you for your trust, your kind recommendation, and for choosing us for your journey. It was a pleasure having you with us, and we hope to welcome you back for another unforgettable adventure! 🛺❤️

tuktukrental.com からの回答

2026年8月18日

Thank you so much for this beautiful and heartfelt review! It truly means so much to our entire team to know that your tuktuk adventure was such an incredible and unique experience. 🛺❤️

We’re especially happy to hear that Vani made such a positive impression on you. We’ll definitely share your kind words with her, we’re sure it will mean a lot to know that her patience and kindness helped make your first driving experience so enjoyable. 😊

We’re also glad that when you faced some problems on the road, our team was able to respond quickly and get things sorted so you could continue your journey with peace of mind.

Thank you for your trust, your 100% recommendation, and for taking the time to recognize the people behind the experience. It was truly a pleasure to have you with us, and we hope you take many wonderful memories of your adventure with you! 🛺❤️

tuktukrental.com からの回答

2024年9月23日

Hello Mrs. Howell,

Wow, what a fantastic review! 🌟 We're absolutely delighted to hear that your experience with us was "top drawer!"

From pre-trip communication to the thorough driving test, we’re thrilled that everything met your expectations.

And yes, Darren is truly a star! 💫 We’re so glad he could help get your belongings back to you, and I’ll make sure he gets that well-deserved shout-out.

It's great to hear that our vehicle ABS 4849 was such a highlight of your trip, Mr. Dinuka Manjula the local owner will be so pleased to hear his tuktuk got such praise! 🚀

We pride ourselves on keeping our tuktuks running smoothly to ensure every adventure is memorable.

Thank you so much for your kind words, and we’ll be sure to keep up the great customer service! We can’t wait to welcome you back for another unforgettable journey. 😊

Safe travels and warm regards,
Your tuktukrental.com Team 🛺💛

tuktukrental.com からの回答

2026年8月18日

Hey Doortje,

Thank you so much for this incredibly thoughtful review! It’s wonderful to hear that your 3-week, 1,150 km adventure was such a positive and memorable experience.

We’re especially grateful that you noticed the care that goes into every part of the journey from preparing and checking the tuktuk, arranging the driving licence, and providing clear instructions, to staying in touch after you set off. Knowing that you felt supported and could rely on our team means a great deal to us.

And we’ll definitely share your kind words with Yaseer! We’re so happy to hear that his patience and instruction helped make your experience even better. 😊

We’re also very pleased that you appreciated our model of working with local tuktuk owners. For us, creating a great travel experience while also supporting local families is an important part of what we do.

Thank you for your trust, your generous recommendation, and for recognizing all the little details our team works hard on behind the scenes. We would be absolutely delighted to welcome you back to Sri Lanka for another adventure in the future! ❤️🛺

tuktukrental.com からの回答

2024年6月3日

Hallo Huib,

Hartelijk dank voor je geweldige review! 🌟 We zijn blij te horen dat alles van de uitleg tot de service onderweg goed is bevallen. Jouw tevredenheid is onze top prioriteit en jouw complimenten geven ons extra motivatie! 🚀

We hopen je snel weer te zien voor nog een avontuur.

Veilige reizen,
Je tuktukrental.com Team 😊

tuktukrental.com からの回答

2024年9月23日

Hi Sophie,


Thank you for taking the time to provide your feedback. I want to sincerely apologize for the issues you faced during your tuktuk rental experience with us. We have taken them as serious lessons to be learnt and we have addressed the same with you and did have correspondence on the matter. 
(I am updating this review here for the befit of those reading to understand that steps were taken to rectify and fix the matter).

We understand the frustration of dealing with vehicle malfunctions, and I’m truly sorry for the inconvenience this caused, especially given that you were excited to explore Sri Lanka by tuktuk. As you mentioned, our customer service team did promise a full refund, and I regret that there was confusion with our finance team. They mistakenly deducted costs related to licenses, which should not have happened. I'm happy to confirm that this issue has now been fully rectified, and your full refund has been processed as initially agreed. The receipt confirming this was shared with you via Email dated: 15 MAY 2024

Regarding the situation where you had to wait on the road - I’d like to give it a bit more context as the wording on your review sounds bit like we ditched you and your friend. But what happened was that the tuktuk broke down and you were unable/unwilling to troubleshoot the issue hence we had to promptly arrange a team member. Nonetheless we understand how this could have been distressing.

However, we would like to clarify that our team did arrive on-site, albeit later than expected. We have since taken steps to improve response times in similar situations and have held our staff accountable for this delay. Unfortunately, this even led to the termination of the team member involved, a decision we did not take lightly but deemed necessary to uphold our service standards.

To ensure that no other customers face similar issues, we've implemented several improvements:


1. Vehicle Quality Control: We've hired a new full-time mechanic at our Ella office and initiated more rigorous vehicle inspections before each rental. These changes will significantly enhance the reliability of our fleet.

2. Finance Process Updates: Our finance and customer service teams now work closely to ensure that cases involving significant disruptions, such as yours, are flagged for direct attention to avoid any discrepancies during refund processing.

3. Staff Training: We have re-trained our driving instructors and customer service team to better understand and manage customer expectations. This includes maintaining a higher level of situational awareness, especially in urgent matters.


I would also like to mention that our Dutch-born director personally reached out to you via phone calls and email. He even tried contacting you during his trip to visit family in the Netherlands to offer a more direct resolution. Sadly, we were unable to connect with you at the time, but please know that our commitment to resolve this matter still stands.

Sophie, I completely understand how this experience left you disappointed. We’ve worked diligently over the past months to address every aspect of your concerns and have even extended a special future rental offer for you, which is not time-bound. We hope this shows our dedication to making things right.

If you’re open to discussing this further, I’d be more than happy to speak with you directly to explore how we can continue to work towards a satisfactory outcome. We are genuinely sorry for the inconvenience and remain committed to finding the best way forward.

Thank you again for your patience and understanding.

Warm regards,
Team tuktukrental.com

tuktukrental.com からの回答

2024年6月3日

Hello Melanie,

Thank you for sharing such a fabulous review! 🌟
We're thrilled to hear about your epic adventure exploring Sri Lanka's tea plantations and the beautiful east and south coasts. 🌿🛺 It's great to know that our team and the amazing locals could enhance your experience, even when the unexpected happened.

We're glad to know about your enthusiasm for our international expansion and can't wait to be part of your future travels. 🌏 Here's to many more incredible adventures with you!

Safe travels and see you soon,
Your tuktukrental.com Team 😊🌸

tuktukrental.com からの回答

2024年6月3日

Hello Gerard,

Thank you for the stellar review and for sharing your amazing 600km adventure with us! 🌟 We're thrilled to hear that your journey across the diverse landscapes of Sri Lanka was both memorable and hassle-free. 🛺 It’s great to know that our team could ease your anxieties and provide a top-class experience.

Your kind words and recommendation mean the world to us, and we're so glad that you and your fellow adventurers found the experience unforgettable. 🎉 We look forward to hosting more of your adventures in the future!

Cheers to more travels,
Your tuktukrental.com Team 😊

tuktukrental.com からの回答

2024年9月24日 に更新

Hi,

Dear James,

I am pleased that we have managed to maintain correspondence with you and resolve this matter. Unfortunately a system related calculation error that led to this misunderstanding.

As you also mentioned in one of your emails "I was mostly happy with the service, however it fell short towards the end of the correspondence and in my view there were unnecessary delays in communication."

Thank you for your feedback and for maintaining genuine correspondence throughout, despite this issue taht existed. This gives us the opportunity to rectify the situation and improve our service.

Refund Clarification - I am putting this here for the benefit of those who would read this comment to also understand that despite the time spent in correspondence the team at tuktukrental.com did everything necessary to maintain the trust you held with us and ensured that your funds reached your bank.

(To clarify the issue I attached a couple of documents for your reference - and sent them via Email)

Rental Details: An image consisting of all rental details where I have highlighted your total rental amount.
Proof of Refund: A receipt showing the refund we initiated of $143.25 USD, for which you can use the Acquirer Reference Number (ARN) - 74201334019000000106827, which you can provide to your bank manager for tracking and tracing the refund as being initiated from our bank.

The $143.25 USD refund was processed based on the security deposit after deducting $6.75 USD for the fuel, which wasn't refilled during the return of the tuktuk.

Error in Refund Calculation
We made an error in processing the refund for 50% of your total rental fee. As per the attached rental bill, the total rental charge was $132 USD, and we should have refunded $66 USD. This was overlooked due to an internal system error in calculations, for which I sincerely apologize.

Resolution
To rectify this, we will:

Refund the remaining $66 USD.
Waive the fuel charge of $6.75 USD.
In total, we owe you an additional $72.75 USD. This refund was processed and shared with you.

THE EMAIL FROM YOU DATED 29 AUGUST CONFIRMED THAT THIS ISSUE WAS RESOLVED.

We also want to share that, This has been a learning for us and we have some improvements implemented
From the feedback and learning received from this experience, we have taken the following steps, to avoid such occurrences in the future:

Dedicated Customer Experience Team Member: We now ensure that each client concern is fully handled by one customer experience team member, rather than different people responding to a single customer on a particular matter.

Detailed Refund Notes Section: We have introduced a detailed refund notes section for every booking, which the customer experience team must update in the event of any refund agreements. This information is automatically communicated to the finance team when calculating the final refund. (Reducing manual calculation risks)

Issue Flagging System: When a refund bill is flagged with an issue, it remains active until the matter is fully resolved with the customer. The absence of this system led to the delay in resolving your case.

Thank you very much for raising your concern with us and coordinating the resolution.

Best Regards,
Team tuktukrenttal.com

tuktukrental.com からの回答

2024年6月3日

Hi Christian,

Thank you for your kind words and for giving us the opportunity to make things right! 🌟

We're grateful for your understanding and happy to hear that our management team's response positively impacted your experience. 🛺

We always aim to ensure every journey is a great one, and your feedback helps us improve. Thank you for choosing to explore with us, and we look forward to your next adventure! 🚀

We eternally thankful for your thoughtfulness and kindness to re-evaluate the rating and review!

Best regards,
Your tuktukrental.com Team 😊

tuktukrental.com からの回答

2026年8月18日

Thank you so much, Rene & Sandra, for this fantastic review!

21 days and 1,200 kilometres — you certainly made the most of your tuktuk adventure! 🛺 It’s wonderful to hear that having your own tuktuk gave you the freedom to explore so much and, even more importantly, to experience Sri Lanka and meet the people along the way.

We’re also really happy that you found the booking process easy and felt that everything was taken care of. Our goal is to make the practical side as smooth as possible, so you can focus on the adventure.

Thank you for your recommendation and for taking the time to share your experience with us. It was a pleasure having you as our guests, and we hope to welcome you back to Sri Lanka one day for another unforgettable journey!

Warm greetings back to the Oberharz! ❤️🛺

tuktukrental.com からの回答

2024年6月7日 に更新

Hello James,

Thank you for sharing such a glowing review! 🌟
We're absolutely thrilled to hear that renting a tuktuk was the best decision of your trip! 🛺 Your adventures off the beaten path and encounters with the local wildlife sound magical. 🌿🐘

A big thanks for your kind words about our team, especially Visal! We'll be sure to pass along your shoutout. 🙌

We're glad our briefing and driving lessons added to your confidence on the road. We're sorry about the mechanical hiccup but happy we could resolve it swiftly. It’s our top priority to ensure that our customers can count on our support 24/7. 🛠️

Thank you for appreciating our commitment to social responsibility and the local community. Every penny you spent has added to our Island's deserving economy to rebound and get back on it's feet. 🙏🏻❤️

We're grateful for travelers like you who make our work so rewarding. We can't wait to welcome you back for more Sri Lankan adventures! 🎶

Safe travels,
Your tuktukrental.com Team 😊